886 North Carolina Used Car Dealers

On January 9th, 2025, my fiancé and I visited Vann York - Mar.Patterson2018

On January 9th, 2025, my fiancé and I visited Vann York Toyota to purchase a vehicle after being involved in a car accident that damaged my previous car, which I had owned for seven years. We were informed about a 2014 Buick Encore that fit our credit and deposit requirements. Given our recent move to North Carolina and our busy work schedules, we desperately needed a reliable vehicle. We test-drove the car, and everything seemed fine until February 6th, when the heating and air conditioning system began to malfunction. I took the car in for repairs, and the issue was resolved without any problems. However, the same issue recurred on March 3rd, and although the repairs were supposedly made, I continued to experience problems. I contacted the management team and was advised to bring the car back in for further inspection. Upon doing so, I was informed that nothing was wrong with the vehicle, which left me feeling frustrated. Shortly thereafter, the car began to overheat, and I discovered a leak under the car that was not related to the air conditioning system. The coolant level was empty, and as I attempted to refill it, the leak persisted. My birthday fell on April 20th, and after working a 12-hour shift on April 19th, I picked up my fiancé and stopped at Walmart before heading home. As I pulled into my driveway, I heard a loud noise and saw smoke coming from the hood. I immediately pulled over and called the dealership the next day to schedule an appointment and arrange for the vehicle to be towed. I also spoke with the pre-owned manager, who suggested that I bring the car back in for further inspection. The diagnosis revealed that the over-water outlet had broken off, causing the vehicle to overheat. The part, made of plastic, had worn out due to age and mileage. Although I was initially informed that I would be responsible for the repairs, the dealership ultimately waived the cost, which I appreciated. However, they did attempt to charge me for a diagnostic test, which was eventually waived after multiple conversations with the management team. Furthermore, the dealership did not provide a loaner vehicle, despite my requests, given my work schedule. As a result, I incurred additional expenses using Uber and Lyft. I eventually received a loaner vehicle and was informed on April 25th that the repairs had been completed. However, upon picking up the vehicle, I noticed that the gas level was lower than when I had dropped it off, and the mileage had increased by 1,000 miles. The dealership had replaced the radiator, which I found surprising, given that the diagnostic test should have identified the issue. When I discussed my concerns with the pre-owned sales manager, Jeremiah, he acknowledged that such oversights can occur. I continued to experience issues with the vehicle, including difficulty accelerating, and scheduled another appointment. The representative I spoke with suggested that I take the vehicle to a Buick or GMC dealership, which I found unprofessional and confusing. I expressed my frustration and was told that there was nothing wrong with the vehicle. As of July 10th, the engine light has come on, indicating a code P1101, which is related to the mass airflow sensor. I am extremely dissatisfied with the service I have received from Vann York Toyota and feel that I have been sold a lemon. When I inquired about possible solutions, the pre-owned manager suggested that I continue to bring the vehicle in for repairs, citing the powertrain warranty. However, when I asked what he would do if he were in my position, he replied that he would continue to bring the vehicle in for repairs, which I found laughable. He eventually hung up on me, which I found to be very unprofessional.

Excellent experience and very friendly staff. - pierce673

Excellent experience and very friendly staff. I don't plan on going to any other dealerships in the future for service.

Jim Beamon was an amazing sales professional assisting me - janmcveigh

Jim Beamon was an amazing sales professional assisting me on the purchase of my new 2025 Range Rover. He showed all the qualities in a non pushy, honest and extremely knowledgeable of the car and features. The experience was one of the best I have experienced and will continue to provide positive recommendation when selecting a sales professional at Land Rover Raleigh. Nice Job Jim and Thank you.

Arrived for my appointment and was greeted immediately. - lhofford

Arrived for my appointment and was greeted immediately. I was invited in to enjoy a cup of coffee and hang out in the lounge while my car was serviced. Work was completed in less than an hour and my associate gave me an update on my car’s needs.

If I could give them 0 stars I would. - csmith0344

If I could give them 0 stars I would. Most unprofessional people I have ever dealt with. Brought our car in for a recall (car drove fine and no check engine light was on) they fixed the parts that were recalled and as soon as we left with it the check engine light came on. Called them and they told us to bring it back that same day. Once we get back to the dealership they tell us to bring it back the next day. Brought it back the following day and they said it was an exhaust leak. They patched up the exhaust. Keep in mind the exhaust wasn’t causing problems until they took it off to get to the parts they were fixing for the recall. Car sounded better and the check engine light was off when we picked it back up, drove off and the check engine light came on again. Brought the car back again and Now they are trying to say it’s the converter. None of the problems existed until they replaced the recall parts. Once they touched the car there has been nothing but problems and they won’t do anything about it. One of the times we called while the car was here the lady that answered was rude and hung up on us. David the manager over the service center said he went out of his way to patch up the exhaust. It shouldn’t be going out of your way to make sure the car leaves in the same condition as it was when we brought it in the first day. There is absolutely no reason for someone to take a car for the recall parts to be replaced and then leave with nothing but issues. We have missed hours of work dealing with this the past few days and wasted a lot of gas going back and forth. Since it came in for a recall and they don’t make money off of that they are doing everything they can to try to get us to have to pay for something. At this point we would have been better off not even taking it to have the recalled parts replaced. If you have a recall or need service done do not go here. The GM Chris Thompson was absolutely no help either.

Very friendly and professional staff. - nicholas_herndon

Very friendly and professional staff. Taylor is an easy going, helpful salesman. Personable. Knowledgeable. Made it easy to find the truck we were looking for. This dealership has a good selection of vehicles. Mr Russel was also very professional and made financing the truck a smooth and easy process. We had a very good experience buying a CPO truck from Tindol Ford.

Jayden Discalo was our dealer for purchase of a 2012 Ram - Larry Moore

Jayden Discalo was our dealer for purchase of a 2012 Ram 2500. He did an awesome job and did his homework on history of the said Vehicle. He was very customer focused and kept us updated during the process. He also recommended an awesome place for us to eat while we waited on truck to be ready. If you could give a rating of 10 it would be across the board. GREAT JOB JAYDEN

Excellent service provided from Rep Josh Spruill. - Happy customer

Excellent service provided from Rep Josh Spruill.. Timely communication during car services, cheerful and willingness to help has been great everytime my car is in shop

I had such a positive experience buying a car at Renaldo - Delashmitm

I had such a positive experience buying a car at Renaldo Honda! All the staff were incredibly kind and made the entire process seamless. A special shout-out to Matt Delashmit in the Internet Department. He was a pleasure to work with, very knowledgeable, and genuinely friendly. I highly recommend Matt and the wonderful team at Renaldo Honda!

Awesome, meticulous service from a terrific service - Sarlene45

Awesome, meticulous service from a terrific service advisor, Darrell,“the best” without a doubt. Always puts the client at ease. Thx Darrell.

A great experience staff was very helpful. - J.f.kasprz

A great experience staff was very helpful. Kudos to Tamryn who knows the business and made the experience very pleasant

BUYERS BEWARE. - harveyflip

BUYERS BEWARE. I purchased a truck from Capital Ford of Raleigh on August 21, 2024, and over 7 months later, they’ve still failed to provide a title. Capital Ford admitted they were unable to obtain the title, yet no resolution has been provided. Now, they’ve requested I return the truck to their lot so it appears unsold for DMV inspection purposes — instead of taking full responsibility for the issue. This situation has escalated to the point that I’ve filed a complaint with the North Carolina Attorney General’s Office and have had to retain legal counsel. Think twice before buying here.

Everyone was very friendly and accommodating. - thestonedr

Everyone was very friendly and accommodating. My service was done correctly and in a timely fashion

My car was taken for service promptly at the scheduled - gregshields81

My car was taken for service promptly at the scheduled time. The service advisor was friendly and very professional. Highly recommended Hendrick Honda!

Everyone was very courteous, friendly and knowledgeable. - jwhaddix1947@gmail.com

Everyone was very courteous, friendly and knowledgeable. Patrick was very attentive to us and perhaps was the most genuine car sales person I have ever dealt with.

Helpful accomading pleasant to talk to. - dennis.chalk

Helpful accomading pleasant to talk to. Timely very professional. Informative. Listens to topics of concern

This is the 5th VW and one Audiwe have bought and in - Fredmargos

This is the 5th VW and one Audiwe have bought and in addition to finance underwriter Zack, sales manager Jordan, Jackie the salesperson excelled in explaining EVERYTHING about the car and went over things a 2nd and 3rd time. She was very knowledgeable, polite and you can feel the energy she has for her job and caring nature. and I feel confident I can turn to her with any questions as I already have. I would not hesitate to buy another car from Flow in Asheville

Ricky A. - Letitia F

Ricky A. is simply amazing. He was very honest with me & took the time out to listen to what I did and not want in a vehicle.

Did not have a good experience. - shafferbeth

Did not have a good experience. I feel as though there not honest with me

Great establishment. - malissaw7

Great establishment. No hassle, wonderful customer service, I am definitely a returning customer. Thank you Therman.

Great Service and Customer centricity. - Hditt4

Great Service and Customer centricity. Pa went out of his way to support and accommodate us, especially as first- time EV buyers. So far very well done.

The team is great but the receptionist at the services - RA

The team is great but the receptionist at the services area (Joshua) was very unprofessional on multiple encounters and claimed that I do not have an appointment even though the appointment was confirmed. The car only needed regular maintenance I did tell him the back tire needs to be checked because it is running out of air and needs to be refilled but that was not addressed. Also when the service was done Josh told me the car was out on the lot and just pointed with his finger to go outside, but it was in a completely different location. I really do not think he has customer service in mind. My previous interactions were with Benny and he is the best, I will only work with Benny when I go to Volvo Durham

Michael at the Modern Ford of Boone was incredible! - Kayleigh Del Greco

Michael at the Modern Ford of Boone was incredible! He helped me find a car within my price range, everything I wanted, and ensured I was informed about every step of the process. Would highly recommend coming here!!

Nissan is by far “THE BEST DEALERSHIP EVER! - Bnwoot89

Nissan is by far “THE BEST DEALERSHIP EVER!!!” They show GREAT customer service care and showmanship

We would like to extend our sincere appreciation to Mr. - JOSEPH Vincoy

We would like to extend our sincere appreciation to Mr. Ricardo Delvalle of Leith Toyota for his outstanding support in helping us find the best SUV that fits our needs. Ricardo went above and beyond with his professionalism, patience, and dedication, making our car-buying experience smooth and enjoyable. His knowledge and genuine care for his customers truly made a difference, and we are grateful for his guidance. We also want to commend Mr. Brandon from the Finance Department, who was excellent in walking us through all the requirements and paperwork. He explained everything clearly, addressed all our questions, and made the entire process seamless. Brandon is highly skilled in his role, and his professionalism and friendly approach gave us full confidence throughout the transaction. Overall, our experience at Leith Toyota was exceptional thanks to the excellent service provided by Ricardo and Brandon. They both represent the dealership at the highest standard of customer service.

Cameron has taken care of me the last two times I have - kelysiak

Cameron has taken care of me the last two times I have been in to the dealership for service. She is the best. She has a great personality. She is very friendly kind and gets you in and out as fast as possible. Can’t say enough good things about Cameron!! She makes me feel very comfortable about going to the dealership for service!! I love her!!

What a great place to do business with. - merle burns

What a great place to do business with. They make buying a car a pleasant experience.

The rear hatch on my SRX wouldn’t open any more. - Michael

The rear hatch on my SRX wouldn’t open any more. I took it to a Cadillac dealership who advised me that the issue was un-fixable as the necessary part was no longer available. In desperation, I called Randy Marion Cadillac for a second opinion. The receptionist connected me with Danny who knew what my problem was even before I had the chance to tell him I already knew. They fixed the problem with a brand new part and cleaned my car so well, my wife yelled at me for buying new rims. Danny was personable, knowledgable and responsive. Since he was able to save me some money from the original quote (one of the parts turned out to be unnecessary), he offered to also repair another issue (strong salesman’s skills). I couldn’t be happier. Kudos to senior management for running a tight ship, Danny my advisor and to the mechanics. Nice job !

Professional and personable service given in repair of - Vic

Professional and personable service given in repair of our vehicle. Staff were knowledgeable and attentive to my needs and wait room was very pleasant. It took a little longer than expected but have had no problems since repair.

I have purchased 2 vehicles from Andy Shaw Ford and my - coweecabin

I have purchased 2 vehicles from Andy Shaw Ford and my daughter and son-in-law also have recently purchased a vehicle. The sales personnel are wonderful, my favorite is Greg Jamison. Also the lady that handles the credit department is extremely knowledgeable and pleasant to deal with. They also have a wonderful service department! Thank you all for your kindness to me and my family!!