19 Ohio BMW Dealers

I had a fantastic experience with The BMW Store Service - jmortman

I had a fantastic experience with The BMW Store Service Center. From start to finish, the entire team was professional, knowledgeable, and genuinely committed to providing outstanding customer service. They took the time to provide expert guidance and patiently answered all of my questions with thorough, easy-to-understand explanations. I never felt rushed or pressured, and I truly appreciated their honesty and transparency throughout the process. They also went out of their way to accommodate my schedule, making the service experience as convenient as possible. Most importantly, they treated my car with exceptional care and went above and beyond to ensure everything was done right. It's not always easy to find a service center that is both honest and trustworthy, but The BMW Store Service Center has earned my confidence. I highly recommend them to anyone looking for knowledgeable technicians, outstanding customer service, and a team that truly cares about both their customers and their vehicles.

Connor made our experience one of the best I’ve ever had - Tyler H

Connor made our experience one of the best I’ve ever had with a dealership. My wife and I left and both agreed we’d make the trip to buy from them again.

I appreciated how informative the service department was - aunishakoor

I appreciated how informative the service department was via the video I was provided. Additionally, I was assisted by the sales team who gave me guidance if I would want to purchase a vehicle! I really enjoyed my visit at the dealership!!

The contact person was excellent. - Nicey

The contact person was excellent. The loan process was not long. Excellent service. Nice car

Saint was absolutely wonderful and knowledgeable. - Stacyrossi

Saint was absolutely wonderful and knowledgeable. His professionalism was outstanding. He truly made my experience amazing.

Courteous, friendly, respectful & timely service. - bob.kovey

Courteous, friendly, respectful & timely service. Individuals provided easy to understand explanations of various repairs & services needed.

Al did a great job along with help from Joe Beinke. - nickcassudakis

Al did a great job along with help from Joe Beinke. Christina was very helpful also with the paperwork. All friendly, professional and knowledgeable.

Shopped for a difficult to find Used BMW series3e X. - miltonallenmothershed

Shopped for a difficult to find Used BMW series3e X. I flew to Cleveland to pick this certified car up at Classic BMW and was greeted at the airport. The young sales person was personal and professional.! Very positive experience. They were honest and had the had everything ready.

Against my better judgement due to a horrible experience - kjledford

Against my better judgement due to a horrible experience with their mini cooper service, because of proximity I scheduled our 2017 330i for (post)pre-purchase inspection. I needed it done on a Saturday as we needed the car M-F. Brought it in as scheduled 830AM. Told the guy how important a thorough inspection was as we just purchased it and wanted to know it was in good shape. My last words to him was I am very loyal, if you take care of me I will be a customer for life. 5pm rolls around and no messages at all from service. I call in and found out the car was NEVER ASSIGNED to a technician. Horrible! Wasted a whole day there and absolutely nothing was done to the car. Falls right in line with the terrible service from the mini dept (same team!). I really hoped for better as this is close to home. Do not waste your time here. (Mini didn't find anything wrong during our prepurchase then one week later it was discovered to be out of coolant and had a bad battery) next mini charges us 2.4k to replace a part that didn't even fix an engine code problem, the part wasnt even related to the code and the light remained on). Just don't do it.

The dealership had a very diverse inventory of new & used - chuck

The dealership had a very diverse inventory of new & used bmws for me to look at. And the salesman I selected Ken Delk exceeded my expectations and eventually decided to buy 2023 BMW X4 M40i. And additionally when I brought my girl friend to review the car Mike Delczeg explained & showed us many of the technology features we were looking for. I would rate my overall experience at BMW Westlake as extraordinary and would 100% recommend them.

This was the second car I have purchased from Kelly BMW, - MBNelson345

This was the second car I have purchased from Kelly BMW, and I would not hesitate to recommend this dealership for those in the market. My sales representative was Desirae B., who was very knowledgeable about the product line and was able to provide very helpful guidance throughout the purchase process. I had a great experience!

Unfortunately Evans customer service has declined over - NQ

Unfortunately Evans customer service has declined over the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would find something else that needed done. In September of 2024 which was supposed to be an oil change only turned out to be the worst nightmare ever. Evans motor works said BMW recommends break fluid flushed, after three hours and $483 later a tire pressure sensor light started flashing. I called again got an appointment, waited two hours supposedly they programmed it. As soon as I drove off it turned on again, made another appointment several weeks later. I was told they will have to do the diagnosis for $199, I told them I already had the diagnosis the batteries needed replaced but they insisted that they will have to do the diagnosis again. Two hours later they said your batteries are low in the sensors but we don't replace the batteries we have to replace the sensors and it will be $1250, but if I replace my all 4 tires it will save me $189 which will be deducted from $3100.68. Although I didn't need new tires at the time I trusted them and got everything they recommended and hoped I won't see them until next year the bill was $3100.31. I was confused that the $50 coupon and $189 they mentioned were not deducted they said it was the labor that was not added previously to the estimate. Three weeks later my washer fluid went out which was surprising because I was out of the country for two weeks and my car was parked and not driven. Instead of calling them back I filled the washer fluid which was out in a few days again. I called back and of course they said they will do the diagnosis for $199! At this point the salesman stepped in and recommended that I should look at new cars because my car is getting old. I didn't think 55,000 miles was too much for a BMW that was bought not used nor certified but brand new from them!! Well ma'am your car is getting old and that's why it needs all these repairs! After a few more weeks my dashboard turned red saying brake malfunction STOP CAREFULLY do not drive. I called the service manager and they said they will keep the car and put me in a loaner car. At this point I was panicking and thinking maybe my car is falling apart and I guess I do need a new car. I sent pictures of my dashboard to Jamy who said not to worry "we will take care of the car." 24 hours later I called to see if my car was ready and Jamy said it was ready and brake system is fine and it was a computer glitch that was reprogrammed by Jacob the technician. They dropped off the car at my work and took the loaner back on February 11th 2025. Twenty minutes later I get the text from the salesman that they have the New 2025 BMW I was looking for. I told him I needed my car fixed I just don't need a new car right now. After work when I started my car and drove less than half a mile my dashboard turned red again saying brake malfunction STOP CAREFULLY do not drive! I pulled over and called Jamy again who very calmly said "it's fine it takes a while after reprogramming it. If you feel we need to look at it I will call you first thing in the morning at 8 am." I called Voss BMW they said please don't drive the car and get it towed to us!! Obviously I was NEVER going to take my car back to Evans anymore. After getting it diagnosed and checked I found out that unfortunately Evans BMW had left the brake valve open when they did the brake fluid flush and the brake fluid was literally spraying every time I hit the brakes. I was told if I hadn't brought the car in I would have been in a car accident and no one would have found out. I have left voicemail messages and sent texts to the managers to let them know about the whole situation with absolutely no response back. I also unfortunately had bought the three year oil change package that they need to refund for the next two years but no one is responding back.

With the reputation BMW has, my experience is completely... - bvjessie

With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.