From 1st phone call to paperwork completion, Kia of - kid_buzzers_0f
From 1st phone call to paperwork completion, Kia of Coatesville staff were honest, timely, fair, patient, committed to providing excellent customer service and a pleasure to work with throughout the entire process. I want to personally thank my 1st contact - Hannah (amazing internet sales associate) and her co-worker Becky (outstanding Product Specialist) for all their hard work, patience with answering all my questions and working so very hard to find our family the right car at the right price in a time with inventory at record lows. They were always very professional, a joy to interact with, never pressured me, honest & willing to go the extra mile which is extraordinary in today’s high pressure sales environment. I also appreciated the ability to handle almost all of the sale process via emails, texts & phone calls as this was more convenient for my schedule. Finalizing the sale was also an efficient, no pressure and pleasurable experience. Patrick (Finance Mgr) was very organized, calm, thoughtful and made the signing of all documents so easy with no pressure. Actually everyone at the dealership made my husband and I feel welcomed and appreciated. I highly recommend this dealership to anyone in the market for a new car because Kia of Coatesville doesn’t just “talk” about excellent customer service - they show their commitment in their “actions” & we all know “actions” speak much louder than “words”! TY Hannah, Becky & Patrick:) BK
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