Getting a Soul - carnut

I went to visit Murray Kia with no intention of buying a car for myself. I was there to look at cars for someone else. After the salesperson gave us the rundown and a test drive in a Soul, I decided I wanted one. They found the exact car I wanted and it arrived quickly. Everything went exactly as I requested. They did a great for the Kia brand.

Best Car Purchase Experience! - Kimberly

My son recommended Renzo and Wyoming Valley Motors when I wanted to purchase a new car. My experience with Renzo was the best experience I’ve ever had. He is honest, knowledgeable, accommodating and forthright. He takes a tremendous amount of pride in his work and ethics. This was my 5th Audi purchase and I learned much from Renzo about what makes these cars extraordinary. The service they offer was another reason the decision to purchase from WVM was an easy one. The price and financing was the best offered and the entire process was smooth and seamless. I highly recommend Renzo to anyone in the market for a car. You won’t be disappointed!

SUPERB - come back to Sorrento

Had a great experience at my last service appointment. Jason was the rep who took care of me and I truly found him professional, courteous and attentive. He explained what the service would cover and after the initial service explained why an additional fuel injector service was suggested. Again, he explained the importance of doing this and convinced me to spend some money I didn't intend on doing. He walked me to the car when I left, which I thought was a kind gesture. Overall, he did an excellent job!! Glad you have this pro working for you!!

Easy process, Brant was excellent! - jbayless

Highly recommend Brant. Very helpful and a pleasure to deal with. Very knowledgeable and it worked out very well. Thanks again and the car is working out well.

Great Experience - randy1977

We went in to see if we could trade in our old used car, which had been giving us problem after problem. We meet Bob Flick to see if leasing was an option because we no longer wanted to deal with the headaches of a used car. It turned out that the leasing options would have been too expensive for us so Bob spent time going over the certified used cars they had in stock and explained that they would still be covered by warranty. We decided to look at the cars he found and we ended up getting a used car with only ~17,000 miles (never had a car with so few miles!) on it with the warranty still good through 2026! And with the certified we have no deductible at the shop there till 2022! And free state inspections for the time i own the car!! Bob worked hard for us to find something we could afford and we could be happy with, and he did great. Kristen worked the finance for us and helped us work through everything, another great job!

2001 f250 - HUNTJJ1

My old truck needed some attention or I would of had to trade it in. Austin did a great job in identifying the problem and fixing it quick. The truck was then used by my family for a trip to Erie and back, no issues at all. Thank you for getting them up there and back safe.

Love my new optima - J.jr2

Walked into kia with my beat down 2011 forte koup lots of damage & no down payment kia did everything possible & sent me home with a 2018 kia optima which is the car i really wanted. Amazing atmosphere and customer service. Looking for a new car this is a great place to start!

Problem with condensation in tail light. - npezzano

Everyone at the dealership is very knowledgeable and friendly. Service Department is prompt and thorough.I was in and out of building in the promised time.

Very friendly and fair! - Bill

Alex is a very friendly and knowledgeable salesman! When I came in, he asked what things I was looking for specifically and listened and showed me the choices that fit. We had a test drive which included highway driving which I recommend and appreciate. The price was fair for the slightly used Kia Sedona EX I purchased. There was no pressure since they knew I was going to other dealerships to test drive a Honda and a Toyota. Once I bought one, Alex sat with me in the minivan for quite a while explaining some of the basic features and helping me connect my cell phone. I definitely recommend visiting this dealership if you're in the market for a new or used car. Thanks!

It's All Good!! - Connie1965

Went in to get oil changed on my 2015 Kia Forte-5 and left with a new 2017 Kia Niro which I love. Basically a hassle free experience. Everyone listened to me and had all the patience in the world to work out the best deal possible. Thank you Rob from Mount Pocono..and Will and hey the guy who c omprised on the remote start just to name a few..I think I'm going to love this car..heck I loved the one I traded.

Very pleaesd! - Winterhater555

Fair pricing and no pressure. Answered all of my questions honestly. Made sure we were completely satisfied before we left the dealership. Very thorough and honest service department. 100% recommend.

Helpful and friendly...Justin was a pleasure to deal with - Kim High

Justin was awesome to deal with very friendly,fast,efficient,and helpful..I highly recommend this dealship and with pass my experience to my friends.

Purchase of new Kia Sportage - Bo-P

Extremely happy with the attention we received with Smail. I was set on a specific color with specific features and they took the time to locate exactly what you wanted and had it on their lot in a day.

Great experience - MpSorento

Just leased a 2018 Sorento. Not only is it a great vehicle but the staff was very professional, and made my experience very positive. I would highly recommend Sideman Kia!!!!!😃😃😃😃

Honest pricing that beat the high volume dealership - hotrod129

I went to dc and Baltimore area dealerships with the hope and expectation that the higher volume dealers would have better pricing. But got over inflated quotes and manipulated prices that were higher than at york Kia. Sad. These guys were obviously a family business and I was treated honestly and fairly from the very beginnng. No hassle and the whole transaction was as quick as I have ever experienced. Would definitely do business there again.

Excellence Service - ac611

If I ever get another car at Ladd-Hanford I will ask for Chad. He was very professional and was great to work with. My wife also agrees.

Air conditioning issue - happ cistomer

My wife had an issue with here air not cooling very well, No issue up till now. They tool her it was a recall and fixed the issue. She was very pleased with the help.

Worst dealership ever!!! - Stflr2012

I bought a car from this dealership a few years ago. The sales lady was amazing but is no longer there and the service department is the worst that I have ever dealt with. If you need an oil change or anything plan on it taking half of your day and they always come up with something else that’s wrong. Like a tiny bulb but they never show you the problem.... so was there a problem?!? I buy a new car every few years but I will never give this dealership my business again. I don’t trust them and I feel like they screw you over every chance they get. I also think it’s funny that you never get a survey call if u have a complaint.

Stay far away from this dealer - Jaydalise5

This dealer is a disappointment. I bought got a vehicle here, they sold it to me at one price and then had me come back days later to increase the price.

Great effort - gheath

I really appreciated all the hard work and long hours that Bob Salyards put in to get my wife and I the car we wanted.

Always great service - Derekjames91

I came in 25 mins early and they were able to take my car in early, always great service and great prices! You should go there!

Thanks kevin Grenaldo!!! - Rnbwchef

One of the best car buying experience my wife and I had kevin listened to our needs, our wants and most importantly our budget. Kevin took his time explaining and showing several cars answering all of our questions without shoving anything down our throats. After finding a car we both fell in love with but was a little out of our budget kevin said “let me work on it” we almost walked away but kevin kept working with and wrcould not be happier with our 2015 certified kia sportage. For the first time ever I feel like I got what I paid for from service to product.

Disrespectful staff - John Kronbar

I had an issue with a speaker intermittently acting up. I stopped by and the service guy asked me to bring it in when it was having the issue. So I did. He sat in my car and told me the speaker was on the whole time. There was absolutely no way this was not an issue. When confronting the service manager about his lying about the issue, his response was "don't come back here again". I reached out to GM Elvin Colon who did reply promptly. He asked me to give them another chance. I said after he deals with the issue, he could call me back with their reconciliation. I haven't heard back again. That was 6 to 9 months ago. How can I make an official complaint?

Car Repairs - Prush

Excellent Customer Service and shuttle service. very friendly. Repairs were made to my car in a timely manner. I would recommend them to anyone. thanks.

2015 Malibu! - Shonda Marigna

I'm pleased with the service. Christian was my salesman and he was very helpful with picking a car, as I am very indecisive. Shondere, the product specialist was also very helpful. Because the process was an all day thing, they kept me company and we had great conversation. I was able to trade in my old car, which made the purchase easier. This is a great dealer.

Bad service - Kar33eem

I really had very bad experience with the sales manager her name is Stacy she is an idiot I was talking to her about the BMW the 335 they have and it's over price by $ 5000 over the market price I called the dealer to buy car and spoke to her like 3 times about the price and last time we spoke she scream in my face and she was really an idiot and she hang up on my face I advise every one who is going to buy a used car from this dealer please check the price on cargurus to see how much over they charging you and to prove that just check on the price for the red bmw335 they have and check on carugus to see how much they over price of the market price just be careful guys

Superior - carrie jackson

Great dealership . 2nd car buying... not my last! Staff was low key and awesome! Bruce and Josh kicked it up and took care of it all .

DISHONEST SALES PEOPLE - authur of review

I PRICED SEVERAL CHEVY TRAVERSE'S AND FOUND 2 OF THEM EXACT SAME YEAR MAKE MODEL COLOR INTERIOR AND OUT. DECIDED TO GO WITH BAIREL KIA WEXFORD LOCATION FOR TEST DRIVE. I HAD A PRE QUALIFICATION LETTER FROM CAPITOL ONE BANK AND AFTER SPEAKING WITH CAPITOL ONE I WAS EXCITED,AND CONFIDENT IN MY CHOICE IN LENDER AND DEALERSHIP. HOWEVER AFTER DEALING W/ THIS DEALERSHIP I WOULD NOT RECOMMEND THEM TO ANYONE. AFTER GETTING THERE AND WAITING AN HOUR FOR A CREDIT APPLICATION TO BE PROCESSED (WHICH I DIDNT MIND AT FIRST) BUT ONLY TO BE DISAPPOINTED AND ANNOYED WHEN JOHN CAME BACK AND TOLD ME MY APPLICATION WAS DENIED AND HE TRIED SEVERAL FINANCE COMPANIES. FIRST OF ALL MY ONLY FINANCE COMPANY I WANTED TO USE WAS CAPITOL ONE, HENCE THE REASON I BROUGHT IN MY PRE QUALIFICATION APPLICATION W/ REFERENCE NUMBER. AFTER CHECKING MY CREDIT REPORT THE NEXT BUSINESS DAY I FOUND 3 INQUIRES ON MY CREDIT REPORT IN WHICH NONE OF THEM WERE CAPITOL ONE!! I CALLED CAPITOL ONE AND THEY TOLD ME THEY DID NOT RECEIVE ANY INQUIRIES FOR THE TURCK! SMH. SO MAYBE HE JUST DIDNT WANT TO SELL ME A CAR ARE MY THOUGHTS NOW!....NOW I HAVE 3 HITS ON MY CREDIT REPORT AND NO TRUCK!! I WISH JOHN WOULD HAVE JUST PUT THE APPLICATION THROUGH CAPITOL ONE LIKE I HAD ASKED HIM TO AND AS I PLANNED. I CALLED THE DEALERSHIP AND WAS TOLD "SOMEBODY WOULD CALL ME BACK" NO NAME WAS PROVIDED THOUGH WHEN ASKED ONLY THAT THE MANAGER RYAN WAS OUT OF THE COUNTRY. OH AND I WAS ASKED IF I WANTED THEM TO TRY AGAIN USING CAPITOL ONE, UMMMM NO THANKS DONT TRUST YOU NOW!!! CHANNEL 11 NEWS IS THIS CONSIDERED BAD BUSINESS??

New to used purchase - Sarin

Kia of West Chester did a great job listening to my needs throughout the car buying process. I initially was looking for a new car, but eventually decided on a used one. The salesmen and managers were very understanding and helped navigate the process. I came back several times and each time they were willing to show me what was available and were patient as I decided. At times they did feel like they were pushing me to make a decision, but it was a good experience overall.