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Great experience! - Cedricbrown3
The entire process was very enjoyable and the staff really worked hard to make me happy and get me in the truck that I wanted. I would definitely recommend the dealership.
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Internet Sales, Leasing Professional & Technology Expert
Sales, leasing, Internet, & any Automotive needs!
Satisfied - dwithered
Mike Harley super sales guy followed thru on everything and a very personalable guy. I would recommend him to anyone. I will recommend him to my friends
New Car Sales Manager
Stephon is the man - BRETT.GLYMPH
Stephon was a pleasure to work with on this deal. He was patient and met all my needs. Would recommend his services to friends in area seeking a deal.
Very nice car buying experience - Tracy
We purchased a new 2019 Tahoe from Clinkscales Chevy. Jerry, Edwin, and Mr. Clinkscales were as nice and helpful as they could be. Jerry was very knowledgeable about all the features on our new car. No pressure or haggling just easy to deal with. Bryan was also nice in finance. Located in Belton SC the dealership is away from the big city. Excellent experience overall.
Great experience as always - Mg2926
Great service nice personal Amanda always with a smile every one always greets and talk to customers six years with them great job everyone thank you
Repeat Customer - Repeat Customer
I am a repeat customer and have been very satisfied with the friendly staff at Prothro Chevrolet. The buying experience was almost made too easy.
Great experience. - wyrqueen
George was knowledgeable and patient. I had never bought a car from a dealer before, much less a new car. He made the process easy, understandable and enjoyable.
Great service, great staff, great user experience. Cannot... - Go Navy
Great service, great staff, great user experience. Cannot say enough about the quality of service this dealership provides. Much more impressive than others in the area
Exceptional Service!! - Brandi Didlott
I had opportunity to work with Shawn Couch during the purchase of my Blazer, I could not have asked for a more positive experience! I initially called Shawn at Marchant to inquire about the vehicle I was looking for. Although the vehicle was not onsite, Shawn was prompt about working with other dealerships to get the vehicle within a day. Additionally, Shawn worked with me throughout the afternoon/evening, collecting all of the relevant information so that my purchase experience would be smooth. I also had the pleasure of working with Randy Frazier while financing the vehicle and he too was exceptionally kind, helpful and efficient. I was not waiting around or stuck at the dealership all day due to Shawn and Randy's efficiency and knowledge. I appreciate Shawn's, Randy's and the Marchant Chevrolet team's integrity and kindness and look forward to working with Shawn and Randy again in the future.
Easy, no pressure car buying experience. - jerome-401
My experience from start to finish was phenomenal. My wife bought me a 2019 LT Tahoe with many options. From start to finish, it only took around 45 minutes and 30 of those was me going back and forth on which unit I actually wanted to take home. Rob showed me the inventory on the Mt Pleasant lot as well as their lot in Orlando Florida. I look forward to doing more business with this company but only if Rob Farish is my salesman.
Thank you Rob and thank you Starling Chevrolet Mt P.
Best dealership there is in SC. Donna Warble - Donna W
Sales and Service or all the best. I came in for service. I want to buy an Equinox eventually. Trade in my Toyota Corolla. Thanks, Donna Warble
I WAS BURNED BY BURNS - QPID422
DO NOT BUY FROM BURNS CHEVY IN ROCK HILL, SC
I am a senior citizen woman that was promised a $1770.06 personal check from BURNS after the closing of my sale when I purchased my new vehicle. I verbally was told by the GM manager, Charles Beard, that he stated “ I could pick up my check at the dealership”. I reconfirmed with both my sales rep., Madison and finance mgr., Jason that they would call me when the check was ready. I waited 9 days after purchasing the vehicle to call about my check. Both Madison and Charles spoke to me at that time stating that there was no check promised to me and that the money was applied to my 6 month early turn in leasing. Charles Beard was very rude and tried his sales pitch but I was determined to let him know all 3 men lied to me with not following thru their promise with the car deal. I told Charles that I was violated my all 3 of them at Burns. Another lie that Charles said on the phone at that time, was that GM picked up my car already when I told him that I would return his new vehicle and wanted my lease car back. Immediately after talking with him, I contacted GM and was told that GM would never pick up the car. The vehicle would now be property of BURNS. AGAIN LIER CHARLES. He said I could not return the car and elaborated that he would turn me into a collection agency and my credit report would be damaged.
I had a very knowledgeable financial manager look over both of my contracts. Yes, I was promised a 3.20 interested rate originally which did not go thru. A week later, I returned to sign new paperwork with a 4.19 interest rate with another bank. The dealership had to take an approximate $500 cut from the sale to make my monthly payments the same.
BURNS totally burned me with what was apparently sales tactics that will not work with me. I guess their name says it all:
BURN WHO EVER YOU CAN TO GET A SALE
. STAY AWAY FROM BURNS CHEVY AT 2515 CHERRY ROAD, ROCK HILL, SC 29732
I WANT MY $1770.06 CHECK THAT WAS PROMISED TO ME FROM BURNS CHEVY.
Best Dealer in Charleston - bstevens
David Eller and Tim S took excellent care to make sure I got the exact truck I wanted and didn't waste my time with trying to play games and add on extras at the end. I was open and honest with them and they reciprocate. I will buy all my cars from Crews from now on.
Great experience! - vols2107
Bill and Martin were great! They made buying our new car easy and stress free! By far the best experience I’ve ever had buying a car!
Awesome people easy to deal with and I never got... - Iphone
Awesome people easy to deal with and I never got pressured to buy. Kevin took all the time I needed for questions and a walk around of the truck I bought. Herlong made me feel like family.
Love this dealership! Second vehicle I’ve brought from... - egsamuels85
Love this dealership! Second vehicle I’ve brought from them and both experiences with Brandon Pennington and Andrew Lokey have been amazing. I’ve always recommended this dealership for anyone who wants a great experience. Only dealership that will have my business from now on.
Free oil change - Ravflash4
Since this was the first oil change after purchasing my SRX, it was of course free. I love that! Service with a smile! Even though it was Thanksgiving week, Summerlee got it done. Thanks Summer and thanks Vaden of Beaufort! Merry Christmas!!
Purchase of a new vehicle - 1TigerFan
Our experience with Tim and the staff at Richard Kay was wonderful. They were very knowledgeable in the operation of our new 2020 GMC Sierra and not just during the purchase process but they have even been available to help with questions since we have left the dealership. We would highly recommend giving them a chance when purchasing your new vehicle. We will definitely be back in years to come.
At best, inconsiderate of customer time - Disappointed
They invited me to visit them, even so much as calling me the morning of my visit to confirm my appointment, only to tell me upon arrival that the car I was specifically interested in had been sold the day before, and attempt to get me interested in another vehicle. At worst, this is a bait-and-switch practice where they're just interested in getting a customer in the door to see what else they might be able to sell him. At best, it shows they are inconsiderate toward their customers' time, and have not bothered to ensure that they advise customers when a vehicle they are coming to see has sold.
Easy to work with - Martin
This is the second Tahoe we have bought from this dealership. They are nice and we believe fair with their prices. It is a pleasure doing business with them.
Excellent personal service - jimgmate
Been taking my cars there for years most recently yesterday. Got great service from the service clerks and the jobs were done on time. Mechanics did a great job even servicing other items like tire pressure and inspections, that they did not charge for. I highly recommend this dealership.
Taking Care of my Malibu - Maggie
I was assisted immediately with courtesy and a professional attitude by Dan. He allowed me to voice my concerns along with my maintenance service visit. Also he checked to make sure I knew where to wait while the Malibu was being taken care of and if I had time to check out the extra things I had mentioned. I felt very pleased with the service provided. Margaret Carter
BEST SERVICE DEPARTMENT! - Metnyc
The service department/parts department are the best.
They can correct other dealer’s Service Departments
errors, and your car will be so much better off! And so will you! Go to Reichenbach first!
DIY dealership - pbear52
I'm shopping for a new vehicle but the sales persons don't seem to care if they sell a car or not. Not helpful but offered to hand me a brochure. I had to go inside to even find a sales person. If they are like this when buying a car, I can only imagine what the service team is like.
I literally looked over the lot to find the car I wanted. Then I read off the information taped to the car. I opened the car, looked in and did my own assessment. If I had decided to buy the car, I probably would have had to do my own contract and handle purchasing the title.
Go someplace else.
I bought new 2019 Silverado has bad electrical problems... - Burkejg
I bought new 2019 Silverado has bad electrical problems took it there twice they still haven’t fixed it they are not trying to solve the issues
Worst Car Repair Experience - Doug
Took my 2002 Saturn with less than 50,000 miles to Palmetto Chevrolet for a starting problem in July. The car would turn over, but would not start. Four times they called to say the car was fixed. Four times and $2000.00 later the car still won't start. One time they said it was fixed and after I paid the bill they couldn't get it to start. Unbelievable. Waiting for them to tell me a fifth time it is fixed and it is April. This was my worst car repair experience.
Worst Customer Service - MegMi0902
I called this dealership twice and received no help from the receptionist or sales. In fact the sales rep was not listening to anything I said on the call. In fact when I said I would find another dealership, her response was, “okay.” I moved across the state and am trying to find the best dealership to help with a trade in. I do not recommend this dealership, find yourself another one!
selling my vehicle - bryan stewart
went here to get my car appraised and after sitting for about 30 minutes and talking to the sales rep while they appraised my car I was finally given what I thought was a fair deal. I went through the process of signing all necessary documents to finalize our deal and was told to contact my lien holder and let them know not to draft any more payments from me that the dealership would be paying it off. I was given a check from AUDDIE BROWN for the difference in the payoff and sent on my way. In the following days I was contacted by Auddie Brown in which they told me they would not be purchasing my vehicle because it was had a branded title that I needed to come pick up my truck. After many phone calls with the local DMV and my finance company I was informed that there was not a branded title. A matter of fact my finance company told me that would have never been able to finance the vehicle if it had a salvaged or branded title. When I went in to AUDDIE BROWN in Darlington, SC to talk to Mr. Brown about the issue and asked for the documents I signed with him and his employees he preceded to tell me he didn't have them and started to use profanity with me. I believe in respecting my elders so I did not engage back with him as he cursed me out and told me to get out of his building. I was really hoping to solve this in a more civilized and ethical way so hopefully AUDDIE BROWN will live up to their agreement and payoff my finance company. When I signed all the paperwork and was given a check for the pay off remainder on my vehicle I never thought the dealership would be calling me back because they had changed their mind. The language used toward me was 100% inappropriate and distasteful and I sure hope their were no kids around to here it!!! Between my father and I we own 8 Chevrolet vehicles but rest a sure I will not recommend nor purchase one from Auddie Brown. By far the worst experience I have ever had in a dealership.
Bad not good - Dealership
Just let everyone knw that I had a 9 o’clock appointment just for something simple and I sat there for 6 hours and the service the department ( secretary) had and attitude!!!!!! Will think twice next time!!!
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