It has been nothing but issues with the deal from day... - John Davis
It has been nothing but issues with the deal from day one. The day I bought it they got an approval from Westlake and owed me $1900 from the cancelation on a warranty on my trade in. A week later they stated that there was an issue with the original contract and that Westlake needed the $1900 to pay for the deal and when I contacted Westlake I was informed that there was a mileage issue on the contract and not that they needed more money down. Then a week later I drove up to Memphis TN for school. On the way up there, I had the windshield seal fail and its hanging off the car. A few days later I had an issue with the tire losing a lot of air and that was a self-fixed issue. At that point I contacted the dealership again and told them that when I get back to town, I was going to bring the car by to get fixed. Then a few days after that a lot of problems started happening, first I got a warning light about the key not being in the car even though it was in motion, then on Saturday October 22, I drove the car to school and when I went to move it the car would not start and was acting like the battery was dead or their was an issue with the alternator. When I went to inspect the battery to jump start it I discovered at least four inches of battery acid leaked out on the positive battery cable and no matter what the car would not start or anything. It was towed to AutoNation Ford that day and David Hendricks was the service advisor. A few days later I get a call from David saying that the entire charge system needed to be replaced because it was so corroded that the tech could not even remove the cable without it falling apart and the lift gate actuator and assembly needed to be replaced plus and issue with the engine idle shut-down callout. When I asked him about the issue timing because I only had the car for a month or less he said that this issue was not days or weeks in the making but several months to over a year in the making. When I called Starling on Monday about the issue and the cost of the repair being $3000 I was told by Joe Momin that they will not pay $3000 to fix the car and I asked why sell the car if you wouldn’t pay to fix it. After a few days of discussion Starling agreed to pay half of the repair bill and I would pay half I just had to pay them $749.50 and they would send a check over night to AutoNation to fix it that was supposed to be there Saturday. The original repair bill was $1499 then they got the repair cheaper saving them from paying as much as original agreed and forcing me to pay more behind my back. First they sent a check for $471.55 that got there Monday morning and made a note that the customer would pay the difference. I contacted Starling again and they said it was a human error and they would send another check over night for the difference. When I got the final bill it turned out that Starling got a cheaper repair rate and saved them a lot of money but still forced me to pay to original amount. The car had been ready for pick up since Friday and I didn’t get to go home until Tuesday. I got home on 11/3 at 3am because of their issues it ended up costing me $1242.24 in the repair fee, extra night in the hotel, and extra days for the pet sitter. I then had the A/C system go out on the car and the mirrors will not stay in position. The car is not safe to drive but they sold it anyways. I went the other day to talk to them about replacing it and the sales man stated and I quote “We did not know about the issues when we sold it to you” I asked about was the car inspected and they stated yes so it is obvious that this is a failure on the dealers part the car should have never been sold in its stated but they are doing everything they can to not have to pay anything and put it on the customer to repair or replace. I told them I would be fair and just replace the car for what I bought it for and buy a new 2020 Chevy Silverado 1500 LT and just forget about it. When they submitted the deal they said I would need to get an extra $6000 down or pick a used car under $20K and use my down payment on my old car plus $4000 in a warranty refund and I don’t want to do that I want at least some money back. I gave them the option to work on it and make things right but I was told that there is nothing that can be done because of the banks. I have asked several times for my money back and even talked to the bank and they would like me to return it and get my money back and buy from somewhere else but Starling keeps trying to force me to purchase from them when I want to just take my business elsewhere. I will say at least the sales men Rob Farish is a very nice guy and very easy to work with. DO NOT BUY FROM HERE IF YOU WANT A SIMPLE BUYING EXPERIENCE.
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