My experence with Shawn was the best car buying experence - randy229
I was traveling 2 hours to buy the vehicle and I told Shawn that. He took his phone and described every imperfection to me in detail. The vehicle was exactly as described. Negotiations went smooth and I was very pleased with the outcome. When I arrived to finish the deal he had filled the tank and had it ready to go. in and out in 30 minutes or less. Still happy with the vehicle. I will definitely call Shawn when I decide to purchase again. Thanks for the experience.
Top Reviewed Specialists At This Dealership
Satisfied - Truckguy
Very well satisfied with the dealership and with Darrel, got to know a little about him and a lot about the dealership and the cars and trucks that he is selling.
New car - KimC
I had no idea what kind of vehicle i wanted. My car was 12 years old and I was finally ready for a change. My salesman was very patient while I drove almost every SUV they had, some of them twice. Finally made a purchase with the assistance of GM and Finance manager. Great experience and I could not be happier. Best dealership around.
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2017 Tahoe - Nope12345
Let me start this off by saying that I hate buying/selling cars. That being said, Rob Farish is a laid back guy who made buying my Tahoe as painless as possible. I'll look for him on my next vehicle for sure.
Scott Young is the best! - Nursecrystalsc
We recent purchased a truck from Burns and dealt with Scott. Scott is a great salesman. The is honest and straightforward. We would definitely see him again when we need another truck!
I never thought I would buy a Chevrolet - Bob
After test driving a new Colorado and comparing it to the Toyota I am a first time Chevy owner. The dealership was great to work with. I liked them so much I recommended a friend and they are now driving a new Colorado too. I have not needed service yet but I expect that too will be a good experience.
They can’t be beat! On any level! - Two Time Buyer
I wanted a new GMC Denali 1500. ( my second one from Pro). Pro didn’t have one onsite but found it while I was there. A few days later I was in the perfect truck. Got more than I expected for my trade in and a great reasonable and honest price on the new one. if you are shopping, do yourself a favor and give them a chance to bid your vehicle. You won’t regret it. The follow up service is five star also!!
Amazing - Joe G
If there were ten atars I would give eleven. Great place super nice people and help you get what you want and seems like they walk to the end of the earth to make you happy. By far the best time I’ve had in a dealership. Will definitely go back.
Excellent buying experience - Chris Raffield
Ty, at Fairey Chevrolet made my buying experience my best ever. I purchased a 2014 Chevrolet Silverado 1500 which I am very pleased with. I will definitely recommend Fairey Chevrolet to my friends and family. Great Dealership
Best Service... - Pate Transport L.L.C
Never have any problems here! ..always taken care of !Starting soon my Company trucks will be serviced here..Bought a new car and a used truck from here! always the best helpful service!
Excellent - cebar1
I have always being treated with respect. All my service is conducted here and I enjoy the coffee, friendly chats with staff especially Bernard Smith. I have purchased several vehicles from Woodruff Chevrolet and plan to trade with them probably next year.
Excellent experience - Jason
I worked with Jon Rushton and he was great. Easy going and laid back is the sales guy for me and he fit the bill. My first experience with Crews Chevy and I’m already telling whoever will listen they need to head to Crews!
New vehicle - Linker
Top notch dealership. I'm an insurance agent and I own my own agency. I will recommend them daily. I was very satisfied with the process of buying my new vehicle
Outstanding! - denis
Bruce & Tim were great to work with. The Guys who clean the vehicle also did a great job. I will recommend Vaden to all of my friends & associates.
Nobody knows what is going on at this dealer - Gerald G Pennington
I made an appointment to take my car to Five Star Chevrolet in Carrollton, Texas, March 20, 2018, at noon. Jeff is the service person who took my information and showed me the signup sheet for the shuttle. After waiting for 1.5 hours before returning to Jeff to find out the status of my Chevrolet HHR and when I could get a ride, Jeff had an estimated cost of four items that need attention. I chose two items, Jeff had me sign to perform the work and the cost estimate. I was told the car would be ready around 5:30 or 6pm and I would receive a call to let me know the work was complete. I asked them to drop me ½ mile away at old downtown Carrollton’s Rock Shop to pass the time.
I called at 5pm and after being on hold for 10 minutes, I was told the worker was having trouble with the rocker arms and it would be ready in the morning around 8:30 and I would receive a call. I was not offered a loaner car; I was not offered a ride home. My boss gave me a ride home.
By 9am, March 21, 2018, I had not received a call so I called, was put on hold for several minutes while someone went to check on the status. The person told me they would need another 2 to 3 hours to complete the work on my Chevrolet HHR. I explained I had to open a business ½ mile from Five Star Chevrolet and I needed a ride to work. I was given the name and number of the driver to call to arrange pickup at my home. The driver arrived at 9:45am, told me my car was ready to go and he was taking back to the dealership. Driver (Pat Miller) said he did not know why I was told the car needed 2 to 3 more hours of work, as he was told my car was ready the previous evening. Since I did not have time to pick up my car and open the business at 10am I asked Pat Miller to drive me to old Downtown Carrollton to the Rock Shop where we arrived at 10am.
I called at 5:30m to get a ride to Five Star Chevrolet to get my Chevrolet HHR. I was told the driver had gone home for the day. I was put on hold for a full 16 minutes before anyone returned to speak with me, so I called in the meantime from another phone and reached Dustin. After telling my whole long story and how aggravated I was at the lack of service a driver was sent the ½ mile to get me.
Everyone was courteous, they knew I was aggravated and I told my story to everyone. When I was ushered to the Cashier the bill was higher than expected. Mind you, I was never given any copy of any paperwork I signed. The Cashier looked for Jeff’s original paperwork but could not find it. She showed me the computer printout of what was in the computer. I just did not remember the cost being $1,200.
I read the invoice, was not happy with it and asked to speak to the manager. Response: he has left for the day, we are not allowed to give out his phone number, and I can call him tomorrow. At this point promised delivery of my vehicle was over 24 hours past due. I wanted to drive my car home but was told I could not drive it home without paying, and as the Cashier lied to me, it was to for insurance purposes and to protect me.
As I read the invoice over I noticed multiple inaccuracies which made me even more angry. The promised time was March 21, 2018 on the invoice, however the actual promised time was March 20, 2018, and I was told they had to adjust the date since it went over to today. Really? Someone has taught these clerical people to mess with the facts to make management reports look better. The time according to the invoice the car was ready is 4pm March 21, 2018. This is the fourth report of time my vehicle was ready to pick up! There was also some date on the invoice dated 2015.
The Cashier offered to arrange a loaner car for me. Dustin came to see if he could help with the confusion over the cost of services but was unable to locate the paper I had signed. After providing 3 types of information I was provided a loaner car. Again, I was not provided a copy of anything I had to sign.
Great dealership - they go above and beyond - williamh86
Great deal from a great dealership and team. This is my 3rd vehicle I've purchased from Rick Hendrick Chevrolet. They've known that we were looking for a Chevy Traverse for well over a year now. As soon as one popped up that was a great deal, Nouzar gave me a call, and we are now the proud owners of a super sweet Chevy Traverse Redline edition. Not too many of those driving around town. They were reasonable on price and bent over backwards for us to make the deal and ensure we were satisfied. They even held on to it long enough for my wife to test drive other inferior vehicles (of course they knew we'd be back!!!)
Can't say enough great things about RH Chevy. They are my go-to dealership. I've finally got my wife in a chevy so now we will just go to RH for all our vehicle needs.
Thanks guys for another great experience!
Well done - Charlie
Blair Basham, our sales person, and Adam, the computer nerd, were great. New cars are full of multiple and intricate devices. We needed help and these guys supplied it. Very helpful and interested in us. Highly recommend.
Great experience! - vols2107
Bill and Martin were great! They made buying our new car easy and stress free! By far the best experience I’ve ever had buying a car!
BAD customer service and auto service - islandgirl20
Really bad sales when we went to look at vehicles. Not interested in talking with us. Took car to have recall repaired, the mechanic took joy ride in my sports car. When I complained, they laughed it off, including the owner John Jones and nothing was ever done. I would not trust this dealership with anything. Definitely would not buy from this place.
purchased a used truck - danko
i bought a used 2014 Chev truck..from this dealership..it only had one key and one key fob..i bought a key and key fob..but they wanted 60.00 dollars to program it...Really ...i just spent almost 30.000 on this vehicle...also they were 30 days late on transferring the tag.from old truck to new truck..if i had been stopped i would have gotten a ticket
Great experience as always - Mg2926
Great service nice personal Amanda always with a smile every one always greets and talk to customers six years with them great job everyone thank you
Sales and finance mngr excellent! - Cccadillac
Went there unsure of buying a car at all, looked at some pre owned cadillacs and was interested but still not certain. After talking with my sales agent Tammy Blair for a short while found myself feeling like I had known her a lifetime! She actually guided me to the decision and car we bought, and never got pushy or tried any sales tactics. We feel it was the most comfortable auto purchase we have ever experienced! From sales to finance and delivery everyone was great and helpful!
Thanks Tammy !!!
And the whole Whitaker Cadillac team!
Required Maintance Oil and Tire Rotation - Bass44
Arrived at Dealership 8:30 for my 8:45 Appt.Checked in with the Service Advisor .Took about 45 minutes I was done. Didn't, check my invoice before I left. 2 days later I was reviewing my invoice and noticed my mileage was entered incorrectly. Went back to Dealership and and Mr. Kenneth Moore service manager said he would take care of the incorrect mileage entered. Sure enough a few days later received a letter from Dealer that all was corrected and a car fax that showed the corrected mileage. I would like to thank Mr. Kenneth Moore was the outstanding service I received.
Very poor service! - Unhappycustomer
Approximately 3 weeks ago I took my father to Herndon Chevrolet to buy a new 2018 Corvette Stingray. Huge mistake! Our salesman Carl was great to deal with. They made the "cash" deal quick and easy. Last night he went to start the car and the battery was completely dead. I called the dealership at 9:00 am this morning to talk to Carl. He said he was very sorry this happened and to call their service dept. I called this department and then was told to call GM roadside assistance. I made the call and was told someone would be by to start or tow the vehicle back to the dealership. Two men showed up, took a look at the car and said they didn't know anything about the car and didn't want to touch it. To top it off they couldn't tow it back because they were driving a compact car. I then called roadside once again and they said they were so sorry and they would send someone who knows about the car to get it running or tow it. The next party was a young man driving a pick up truck who took a look at the car and also said he didn't want to touch it. For the third time I called the dealership I was told by Chris the service manager to call back roadside assistance and have the car towed back to them. I called GM assistance once again and said I wanted the car towed back to the dealership. I was then told that they would have someone here in 50 to 70 minutes. That has been over two hours ago and still no one or no call. Herndon can sale a car but they can't service one! I will never reccomend or purchase a vehicle from this dealership!!! They can't even fix a dead battery. Only a fool would buy a car from Herndon Chevrolet.
Lack of communication - Kimberly
The check engine light was on and needed to be serviced. I had already performed my own scan and come up with the issue. I dropped my car off and waited to hear back from them. After 24 hours of no communication, I called them, only to discover they had waited too long to order parts until the following week. I waited 4 more days, and still no call from them saying the car was fixed. I had to call to find out that the car was ready! Even Goodyear is far superior on communication than Scenic Chevrolet. I don't plan to go back.
What a joke - Bweave612
This place is an absolute joke. It’s always a fight to get anything done in the service department and when I asked to get my truck looked at under warranty because I am concerned about oil pressure and noises coming out of my engine they charge me $110 to do nothing at all. Also they for some reason refuse to call you when they’re done. 5 hours without a vehicle to call back up there and she goes oh yeah it’s been done.
Also put in a paint warranty claim and jumped through hoops with a manager for them to basically call me a liar. Never again going here for any reason.
Beware! - Bettie Steen
On Apr. 5 I had an appointment to take my car in because of an issue with my fuel tank. This was the second time I've taken it into this dealership for the same issue. I had contacted GM Headquarters regarding this issue. They had frequent contact with the service manager Vaughn so he was well aware of my issue. When I arrived I was told to wait for Vaughn to talk to me. He came into the waiting area where I was waiting and proceeded to ask me what the issue was with my car. I explained to him and reminded him that I was promised a loaner because they needed to keep my car until it was fixed properly and not a safety issue due to gasoline spurring out on my clothes. His response to me was "well I don't have a loaner." I said well someone should have called and informed me before I drove here. His response was "well if I don't have a car I can't make one". Really??? You think you can talk down to me in front of a room full of customers? I asked for my keys and left. Never again will I step foot in Masters Chevrolet Cadillac. You will not disrespect me!
Disappointed - Trevon
Very unfair , and they don’t work to accommodate you. Price of vehicles marked low on the website but is different when you get there.
selling my vehicle - bryan stewart
went here to get my car appraised and after sitting for about 30 minutes and talking to the sales rep while they appraised my car I was finally given what I thought was a fair deal. I went through the process of signing all necessary documents to finalize our deal and was told to contact my lien holder and let them know not to draft any more payments from me that the dealership would be paying it off. I was given a check from AUDDIE BROWN for the difference in the payoff and sent on my way. In the following days I was contacted by Auddie Brown in which they told me they would not be purchasing my vehicle because it was had a branded title that I needed to come pick up my truck. After many phone calls with the local DMV and my finance company I was informed that there was not a branded title. A matter of fact my finance company told me that would have never been able to finance the vehicle if it had a salvaged or branded title. When I went in to AUDDIE BROWN in Darlington, SC to talk to Mr. Brown about the issue and asked for the documents I signed with him and his employees he preceded to tell me he didn't have them and started to use profanity with me. I believe in respecting my elders so I did not engage back with him as he cursed me out and told me to get out of his building. I was really hoping to solve this in a more civilized and ethical way so hopefully AUDDIE BROWN will live up to their agreement and payoff my finance company. When I signed all the paperwork and was given a check for the pay off remainder on my vehicle I never thought the dealership would be calling me back because they had changed their mind. The language used toward me was 100% inappropriate and distasteful and I sure hope their were no kids around to here it!!! Between my father and I we own 8 Chevrolet vehicles but rest a sure I will not recommend nor purchase one from Auddie Brown. By far the worst experience I have ever had in a dealership.
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
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