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Jacob Buckner - William.bennett505
Jacob Buckner was a great help to buy our new Pacifica. He was conscientious on all details. Very polite , and we would highly recommend to others, and we would use him again .
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Lease Consultant
Unbeatable Price When Compared on CarGurus - email@example.com
We would highly recommend going to Crown to get a vehicle. We bought a used vehicle that was in great condition. We were assisted by Thristian "Toot" Swallows, who was never pushy, gave us space, and allowed us to make the best decision without overbearing sales pressure. We will definitely be contacting Thristian during out next car search. He was very responsive and honest as we came from out of town. Can't say enough good things about out car buying experience there.
Excellent Service - DougCowan
My Service Advisor, Stevie Clark addressed all of my needs with excellent service and exceeded my expectations! I would recommend her and this Service Department for any service one might need. She fully explained everything done during this visit and what I need during my next visit.
Pre-Owned Sales Manager
Great Job - mmwten18
The employees are always great i am appreciative they work quickly and keep me informed the whole time. I will continue to return there for my service needs
Internet Sales Manager
Easy, professional - R12345
Talk to Angela on line about a 2019 dodge ram 1500. Then the day I was supposed to meet her i found another truck on line. Emailed her let her know she had the new truck up front when I got there which was about an hour. Talk with her and took a test drive. Talk to I want say Russell and had a easy back and fourth about price to make everyone happy. Best thing was I drove there by myself and they were kind of enough to drive my car the 50 miles back to my house. So I could take my new truck and go to work. Very easy never pushed and really made it a very nice experience. The only negative is it took forever to detail and fill it up.
Customer Relations Manager
Outstanding Parts and Service Departments - Sharkbaithal
Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to.
Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes.
Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.
Excellent, Awesome, Incredible! I went in for a quote and... - Marshajoy
Excellent, Awesome, Incredible! I went in for a quote and left with a 2020. OMGOOOOSH, it was so fast and easy. I will tell everyone I know looking for a car to look for Calvin Harvey! Outstanding
Best ever Car buying experience - Marilyn Gelnette
I have never had such a pleasant experience in buying a car. Each person I dealt with in the dealership from the phone calls to sales and financing were helpful kind and informative! Tony and Jimmy, both gentlemen helped in my purchase and made it so easy. They are very helpful in every way, I can highly recommend this dealership and look forward to coming back in the future for another vehicle. I am loving my new car!
No nonsense service - RamJeep
Honest and knowledgeable service employees. Upfront details on all service needed before any work is done. Personable and friendly service.. All around great experience every time I am there. I have 2 vehicles services regularly at Stann McNabb and I will not use any other place. From tires to parts to repairs and maintenance service these guys are top notch.
Great customer service!! - DOSHIE.NEVINS
Great customer service and the prices are reasonable. This is my second purchase from Sharp. They are an awesome dealership! I would recommend this dealership!
New and Used Sales
Used Car Manager
Very pleasant experience buying a silverado truck after a... - Mike
Very pleasant experience buying a silverado truck after a horrible experience with Newman motors dealership in Newman, Georgia outside of Atlanta. Special thanks to Kyle Reid my Sales Rep who made it all happen flawlessly and more importantly honestly. These guys will be my first choice for any future shopping.
Professional Sales/Leasing Consultant
They damaged my truck real bad. - Mr nollo
I brought my car in and instead of fixing it they damaged more stuff. I think they cant fix it. Also they will joyride in your car or damaged it more if you bring it back.iam looking for a solution
Stress free buying experience - Lisa1969
We bought a new Dodge Grand Caravan. They were very helpful and they worked quickly to get us the vehicle we wanted even though the banks were already closed for the day and we got there later in the evening. There was no pressure to buy a particular vehicle. We were treated with kindness and respect. Both Aaron, the salesman, and Josh, the guy over the financing department left us feeling well taken care of.
We completely recommend this dealership and we would definitely be a repeat customer.
Thank you, Aaron and thank you, Josh
FANTASTIC CAR BUYING EXPERIENCE, WITH DAN MANNS! - Casey
This is the first time ever, I have actually enjoyed buying a car! To say they are patient, is an understatement! My husband is very particular, about purchasing a car, and Dan, had all the patience, none of the typical car salesman pushiness, and was COMPLETELY honest about all the details. Thank you! Also the service department is awesome as well! This has definitely become our family dealership!
Sad sad people attempted to purchase a new truck from... - DANNYS59
Sad sad people attempted to purchase a new truck from Preston got a response back Quickly at first....
Then wow it all went downhill from there
Said the new car manager was on vacation, and then he was sick , then called called called no response sent numerous Tex messages
Looks like they don’t even want to sell vehicles
I would stay clear
wife wanted new wiper blades on her truck - southern country
My wife needed new wiper blades on her RAM truck, so went to see Mr. Gary in Service Dept., and he had tech put them on. Job done well. Thank you.
Wonderful staff Chase was amazing my dream car is now a... - Moe
Wonderful staff Chase was amazing my dream car is now a reality! I didn’t think I would get approved by they made it happen!
Canadian vacationing then Transmission issues - johnbegin
November 2019, 2011 Ram towing 5th wheel. Transmission stuck in 4th gear. Towed in. Codes and experience got me back home to Nova Scotia. Thanks
Great Experience. - glendadaly
This makes the 4th vehicle from Wolfchase and have been very pleased each time.We purchased a 2020 Dodge Ram Truck. Husband so happy with this truck.
They have always been courteous and addressed all issues... - Sacombs
They have always been courteous and addressed all issues I have had. I dont know the girl's name that waited on me this week but I usually deal with nina and she has always been very helpful and accommodating.
Screwed during service - grudzinskisw
I took my 2015 Ram 2500 in for it's 120,000 service and knew before hand that it would be a pretty penny but not to the sum of $1049.00 After reviewing the invoice I saw that I was charged $140.50 twice for fuel filter changes. I know there are two filters and I buy OEM Factory filters for $90.00 for the set. I called their parts department and was told that one filter is $93.00 and the other is $77.85 yet they charged me $98.99 and $82.99. Then I called the service manager who told me that they are billed differently and they are listed at $134.00 a piece.
I said, "wait a minute, you are going to go into your parts department and get the exact same filter that I would pay would pay $93.00 if I bought it over the counter and you're going to raise the price $41.00 because you're getting it and then charge me and he said yes. That is complete xxxxxxxx, I will NEVER take my vehicles to them again and I will NEVER buy another truck from them. I have been a loyal customer for 15 years but that ends today. I will also never recommend them to another person again.
I understand that mechanics have to paid, that's what the $115 an hour rate is for but that doesn't mean you get to screw over your customers.
Dealer Service on my truck - davisgreenhouse
I called and told them I needed service on my new truck for oil change, They told me to bring it in and they would take care of it.They were great and it was free for the first oil change.
Used Car Purchase - norriski
Everyone seemed friendly and upfront and honest.
Only thing I would work on is the lengthy process for financing.
Enjoyed working with Cody.
Let me just say that this review is no reflection on our... - Amccall
Let me just say that this review is no reflection on our outstanding salesman, Steven. He was attentive, patient, knowledgeable and went out of his way to make our buying experience the best it could be. Unfortunately, he works for a company that is dishonest and misleading when it comes to advertising and will not honor a price. Now, the rest of the story,
Yesterday afternoon 11/10/2019, my wife and I were coming back from a weekend trip to Pigeon Forge, I have been in the market for a new truck for a bit now and I have been doing my research and I stumbled upon what i thought was a great truck at a great price, a 2020 Dodge Ram listed online for $49,359, ( I have been looking at the Dodge Rebel/Ram). So my wife and I decided to stop in on our way back home in middle Tennessee and check it out. Steven was our salesperson and he showed us the wide variety of Rams they had in stock. He let us test drive a few of them, but i kept getting drawn back to the original truck that brought us there in the first place. After about 3 hours, (like I said, Steven was very patient with us, and I cannot say enough good things about him) my wife and I finally decided to go with the original truck we found and we asked Steven if we could go inside and talk numbers. After a bit of talking about what I would like the payment to be he says "I'm not sure we can get there on that truck, but maybe the other 2020 Rebel you looked at". I said "how is that so when the 2020 Rebel is $6,000 more than the truck I wanted to purchase." He got a puzzled look on his face when I showed him the online posting for the truck. Red flags IMMEDIATELY went up on my end, so I took a screen shot of the ad in fear they may go back and change it.
A few minutes goes by and Steven has been in the back talking it over with his manager. His manager finally comes back and lays a piece of paper down showing me the price of the vehicle and a payment schedule that is almost 50% higher than we want to pay. He has a list price of $73,000 on the truck and says he can give it to us at "his cost" (which is $59,000, over $10,000 more than the price that is posted for the truck online). He looks me in the eyes and says he cant meet the price that is listed online and this is "what he can do" and this "HAPPENS ALL THE TIME". I was in shock, as a business owner with 5 retail locations in middle Tennessee, I couldn't believe the arrogance and self-righteousness of this manager. If i had posted an ad somewhere and it was my mistake, I GUARANTEE you i would honor the advertised price, no matter if it cost my company money or not. Does he really expect me to just be okay with paying an extra $10,000 because of a mistake his company made posting the ad? After a few minutes of trying to plead my case and going back and forth he finally looks at me and asks if there is any way I would purchase the truck for anything other than the advertised price, of course I said "no!" and he shook my hand and preceded to let me walk out the door. My wife and I left unhappy and with a very, very sour taste in our mouths. Needless to say I would never treat anyone this way in life or most definitely in business. I would hope that someone with a vested interest in this business would contact me so we can discuss my dissatisfaction and come to a resolution.
If this cannot be resolved I will be contacting the state to start a formal investigation into the pricing of all vehicles at this location.
I still have the pictures of the ad and would be more than happy to show them to an owner to help reach a resolution
D.T. McCall & Sons
Love this place! - Brilynn
Helms is by far the best place to deal with any kind of car issues or purchases!! The service department is by far the best of any dealership I’ve ever been to. They truly care about you and make sure that your car is running right at all time. They always go above and beyond to make my time there wonderful. I will never take my car anywhere else.
Best experience ever - My Kia123
Me and my husband was looking for a SUV, in our price range to fit our budget. Brian Myers found us the vehicle we wanted at a payment we could afford. I have never been treated so nice and respectful by anyone before, you guys have truly earned my business from now on. Big thanks to Sherry Riggs for getting our financing completed. Thanks again guys, you are truly a blessing
Really great sales team, terrible service department. We... - Albright1
Really great sales team, terrible service department. We have had issues with our Jeep since the very beginning and we purchased brand new. Our case manager caught Daryl (service advisor) in a lie and was appalled at how rude he was. I would never recommend them based on the Service Department alone. Our Jeep is still not fixed.
I’ve worked with Chad since I bought my truck in 2013. He... - Haimsohnmike
I’ve worked with Chad since I bought my truck in 2013. He has made owning a Dodge Ram for the first time very satisfying
Purcahsed a new Ram 2500 - Eggman2015
Outstanding Dealer. Thanks Jason, Rick and JT for making this process easy to complete. Jason is a very honest person and he keeps his word. Rick completed the sale and delivered our new Ram 2500 on time and ensured the vehicle was detailed, fueled and ready to go. JT had all the paperwork ready and went over everything to make sure the complete process was correct. I have been buying new vehicles starting in 1972 and this was the easiest process ever, from negotiating my fair market trade value and making sure I was getting all the dealer and FCA incentives. I also purchased a new Chrysler Maxi care extended warranty. Again Jason, Rick and JT made sure that I was satisfied with 0 pressure, what an enjoyable experience. Rick S is an outstanding salesman.
Just plain awful!!!!! - CraigC
Customer service is dead, at least at Jones Motors. In 2016, I decide that my dream truck is a silver Ram 2500 Laramie Longhorn. This time I am going all out and getting exactly what I want. I drive a few trucks at Jones Chrysler in Savannah, TN and have a good rapport with the salesman. I explain to him that I am going to buy a truck, that I know what I want, that I want to have a positive experience and don’t respond to the high pressure sales pitch. He appreciates and understands my honesty. After some deliberation, I decide exactly what I want and set him to finding it. One is located in another state, we do the paperwork and they send for it. We do the deal, I trade in my `04 Chevy and I drive home happy.
Fast forward to April 2019 when I started having the first trouble with my dream truck. The tailgate won’t open. After living with it for a month because I really needed it to pull trailers and finish moving, I decide to take it in and let them do several recall fixes at the same time. It took three weeks just to get an appointment, which was Thursday, May 2nd. I was told that it would be a half day’s work and that the tailgate recall would fix my problem. I dropped it off the night before so they would have it first thing Thursday. That afternoon came and went. As did Friday. Monday I drive up there only to find out the recalls aren’t even done yet. I ask the counter person when it would be done and he just stares at me. I ask again and he goes to ask the lead technician, who gives him a shrug that said to me, “I don’t know or care”. All that was left was to put two little tack welds on the drag link jam nuts. A five minute job, which took three more days. It was the end of the week when I found it the truck was done. Which, mind you, requires me to call Jones. I go to pick up the truck and the tailgate is not fixed. I go back in very upset, complaining to the lady behind the service counter. I did not realize the guy standing next to her was the service manager, Brandon Burris, who never even looked in my direction, much less try to please his disgusted customer. Because I have a retractable bed cover that they did not know how to operate, I believe the technician lied when he said he did the tailgate recall, because there was no way to open it to access its inner workings.
Another week goes by and it’s supposedly done. I go back, once again, to pick up my truck. I pull up and immediately notice something is wrong, the rear end is sitting very low. I go in, sign off, get my key and go to leave. A message pops up to service the rear air suspension immediately and the rear air bags are unresponsive. I go back inside, the technician comes out and messes with the diagnostic tool for an hour while I watch. No luck. I leave the truck once again. Two more weeks go by with no resolution. During this time I find out the first technician, who I believe is the one that caused the issue with the rear air suspension, was fired. Later I engage the service manager Brandon Burris, who has still not offered so much as an apology and can only reply with “I understand”, who decides to get defensive, argumentative and downright combative. I find the general manager. I explain the situation and it is only at this time, one month into this debacle, that a loaner vehicle is offered. I am once again assured that my truck will be fixed in the next week. It wasn’t. I called Chrysler to file a complaint and that process beings. That week came and went and the only communication I received was from the sales staff wanting to take my loaner for a customer test drive. Over and over again, I’m assured that the problem will be fixed and am disappointed over and over again. During this time I dropped by to see what was going on to find my truck in the service area with no one working on it and the windows down. If you know anything about mechanic’s shops, you know a vehicle will fill up with shop dust in no time flat. I roll the windows up and leave. TEN WEEKS into this mess the problem is finally resolved. I finally go in to pick up my truck and I find scratches that were obviously caused by a painted body part leaning up against the blue floor lift. They want me to go ahead and take the truck home but call later to schedule with the body shop to fix the scratches.
I have my truck back for less than a month and all is well, until I go out to hitch up my trailer and leave with it and it won’t start. I call Jones, let them know what’s going on and ask them to tow the truck in, fix what’s going on with it and the scratches too. It takes a week to decide it’s the batteries and they wait a couple more days to get warranty approval before even putting new batteries in to see if it fixes the problem. On Tuesday 8/13 I am notified that the problem is fixed, the new batteries are in and the truck is going to the body shop. On Thursday afternoon after business hours the truck is still sitting there, the scratches are not fixed and I am returning tomorrow to retrieve this vehicle I have $85,000 invested in and will have the scratches fixed at my own expense. Truck sat on the lot for three days when it was supposed to go to the body shop and "get fixed in one day". Another lie by Jones. I picked it up and expressed my severe disgust with the counter guy, who was supposed to call me back the following Monday. It has been two months since I posted this review on THEIR Facebook page and no one from Jones has ever contacted me. Why? Because Jones simply does not care about its customers and the service department is utterly incompetent. All they care about is extorting money from Chrysler. Through this whole nightmare, I have been lied to repeatedly. Given the run around and probably only received a handful of phone calls from Jones. 90% of the time I had to call them or drive to the dealership only to have the story change. Chrysler has bent over backwards to make things right but I have yet to hear a word from the Jones dealership. This has been the absolute WORST experience I have ever had with a product of ANY kind. The truck is awesome but the dealership is awful.
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