Was feeling stressed - Trevor
My daughter was getting the run around when trying to get her car seen after purchasing her vehicle and having some problems which came about within less then a week of her purchase. This had been going on for several weeks.
So I decided to call, and after being transferred between service and sales I finally got Annie Ernst on the phone - she was a joy to talk to and an amazing rep for your company as well as being very helpful in getting my daughter an appointment. She also helped explain the extended warranty that she had purchased on the vehicle.
I can only hope that my daughters visit on Saturday is as good of an experience as Annie provided.
Top Reviewed Specialists At This Dealership
Very good Customer Service - rmyers3
Great Comms and very friendly service rep. to help me get my car serviced and had to replace onboard computer and she was able to get the computer 95% covered since I was just barely out of warranty. Nice work
Easy peasy - gj12345
I've been a Honda customer for years already, and Alfredo made my newest acquisition quick and easy as I worked around a busy schedule. Everything was painless, low-key and no pressure. Everyone I've worked with in the past at Honda has been great, but Alfredo has set the bar to a new high.
Sales and Leasing Consultant
Friendly & Helpful - hondamom
Everyone was very friendly and helpful. I was in for oil change/service. They were very helpful and went over the write up with me in great detail showing me what upcoming issues to be planning for!! Thanks for another great experience at NW Honda!!
Internet Sales Consultant
Excellent Service!! - Chelann
Excellent service from every department! I love that they are family friendly and have a play area for the kiddos. I would go back for service and to purchase my next car.
Fantastic Business Philosophy - CKP
My wife and I purchased a 2018 CR-V EX-L, and the following day we realized that it did not have a CD player. This was a big deal to us, and so we went from very happy to very unhappy as we felt misled, and that the salesman purposely did not tell us about this new change from Honda. When we let our salesman know we were unhappy, he took it upon himself and researched where we could get a stand alone USB player that would work with this vehicle. We also received a call from the sales manager Sadik, who was very concerned when he heard that we were not happy, and feeling misled. He assured us that they take their team's integrity very seriously, and wanted to discuss why we felt misled. Sadik said that they take great pride in doing everything they can to make their customers drive away happy.
It was very refreshing to see a business care about their customers in such a way, to reach out after they become aware of an issue, to try and do everything they can to correct it. We no longer feel deceived and acknowledge there was miscommunication on both sides, and we are thrilled that this dealership is so professional and took the time to reach out. We are happy once again, and will definitely recommend this dealership to anyone we know is looking to purchase a new vehicle. The salesman Bradley Jaggi, and also Andrew Ledford, who did the finance paperwork and add-ons, are both very personable and made a great team. I would recommend buying from them if you ever have a chance. We also worked a little with Brahiam Villanueva, a newer sales associate, and he was also very outgoing and fun to talk with. McCurley Integrity Honda has the best staff around!
Honda Sales and leasing
Honda Sales & Leasing Consultant
Productive - BrittRab
Great Service! Helpful and Informative. Very friendly and explained everything I needed in a useful format. Everyone seemed happy and it was a pleasant atmosphere!
Amazing, supportive, & helpful family team. - MiaVK
They helped me find a car that I would feel safe in, and safe to drive again. I will be back here if, I ever need another car because I feel like it's a family who supported me through a tough time.
Sales and Leasing
Time for yearly car checkup! - Sherry
I always drive up and look for Steve, He is super knowledgeable and very friendly. Sometimes car language can be overwhelming but he makes sure I understand all the work that was done on my car before I leave. And thanks for Honda adding on a car wash!
Product Specialist / Sales & Leasing Consultant
Easy purchase - Captain Frank
I came to the dealership knowing I wanted an electric vehicle of some kind but with limited knowledge
Dax was very knowledgeable and helped us pick the right car for us. The dealership made the sale go smoothly which is a rarity in my experience. We are very happy overall with the whole operation.
Service Dept - monte1001
I drove to Walla Walla from Grays Harbor Aug 4th with my 2011 CRV. It was really warm but when I tried to use AC it wouldn't work. Monday the 6th I arrived at their Service Dept and met Svc writer Rob Harmon who turned my vehicle over to a tech. Long story short the serious problem was repaired perfectly in a relatively short time. A BIG PLUS...My Honda extended warranty covered the $850 cost of repair.
I worked for a Honda Dealer years ago and am VERY impressed with the work that was done by Rob Harmon and his crew at Walla Walla Valley Honda. Everyone I spoke to seems both friendly and professional to the point I will buy my next vehicle there!!!!!
Welcome! - Silver Streak
I felt welcomed from the moment I pulled into to the service center! The customer service was wonderful. They explained what would be done, and I was on my way. Fast and friendly!
Very nice and friendly employees - RJ123
Sean is very knowledge guy he helped me a lot in buying the car. The all team is very helpful and provide a good service 🙂😊
Excellent Service - Rowe
We had a great experience. Dwight was knowledgeable which was a big change compared to the dealership we visited. And no pressure. I would recommend this dealer.
They want you to drive a new Honda! - TNG2000
I had been looking to upgrade my small sedan to a mid size SUV. The staff at Honda of Kirkland helped me find what I wanted and made sure I got it for a price I was comfortable paying. I stoped at other dealerships Honda and other brands, but we never agreed on the price. Cal looked for a way to purchase my sedan and got me into the CR-V that I needed, and even better when closing the deal Tim helped us get a finance deal that made sense for us - not only for Honda. Thank you Honda of Kirkland, I will be coming for my next car.
Great Customer Service - Hondaowner
Great customer service! Professional, Knowledgeable, and friendly. Very reasonable prices. I highly recommend this dealership. I will definitely be going back to this dealership for servicing my vehicle.
Great Honda Service Center - TresAnn
I have been taking my Honda to Honda of Seattle’s service center for years and have always appreciated their great customer service and excellent car service. Yesterday’s service was perfect as always
WORST VEHICLE PURCHASE EVER!!! BEWARE TO BE DISRESPECTED - Lawdogg45
I agree with the other review. We actually dealt with Chris the salesman and Aaron the sales manager who both were pompous rude and disrespectful liars. We went in initially to purchase my wife a new 2018 Honda CRV. I liked her vehicle so much I decided to sell my vehicle and go back and buy a new Honda CRV for myself. My mother was visiting from Arizona and also owns a CRV but an older model. When she seen my CRV she decided she wanted one as well. The car deal and the prices were made prior to being picked up. We were jerked around with an initial finance rate that fit my payment but only to get a call later in the week that the rate increased. It was promise after promise and zero follow through. Chris, Aaron and Honda Auto Center of Bellevue are the reason people hate buying cars. They claim to be an honest dealership but the integrity and character of Chris and Aaron speak WAY different. The only reason we went through with any purchase with them is because the price we paid were better than other Honda dealers. If we paid full sticker we would have had the red carpet treatment but because we negotiated down on all three we received the most disrespectful car buying experience we have ever had. $75,000.00 showed the true integrity of this dealership. If you want a good price with the added bonus of be disrespected check this place out. But I will never return even for the free oil change. I will never have our vehicles serviced there either.
Oil change - Joanie1800
Nick was very helpful. Explain everything to me so I understood what work they were doing on my car. Very impressed with his services. Thank you so much. I will be back. Used to go to the Everett location but was not impressed with their service on my last oil change.
Easy, fast , helpful - Peterwang1108
Troy definitely made me feel at home and was super helpful with any questions we had. He tried his best to get us the price we wanted and he accomplished it swiftly and effectively. Drove off with a Civic hatchback that very night!
Bad service experience! - Tylerkim07
Took my 03 s2000 for oil change and when picking up I realized there was door ding with chipped paint. I brought it upto service adviser and they told me I can bring it back tomorrow morning and they will take care of it. Picked it up
And it looked terrible, ding was still visible and crappy touch up paint job! All this time I parked my car far away to prevent dings and south tacoma honda service gave me nice door ding with chipped paint and crappy job trying to fix it. Now it's a eyesore! Never taking my honda for service here....
More than I expected - phongtng
Honda of Sumner is 25 miles away from my house and until now that's the only place I trusted. I love to have my car in good shape and Honda of Sumner, specialty services agent do an excellent job making me happy to come back.
Awesome car buying experience! - Andre
Great experience buying my second vehicle in 6 six months! Drove over 100 miles to deal with this awesome staff! Sales Staff rock! Dealership is highly recommended!
Overcharging 9-30-17 - Frank M.....
9-18-17 Car (99 Civic) would not start and was towed to Aberdeen Honda.
Scott the Service Manager called, said bad wiring to starter from battery and bad battery. Estimate
was $500. I said you are not fixing it. I had it towed via AAA auto to Capital Honda, Olympia.
The part was ordered and available the next day at 7:30 AM. The mechanic started the work and was
done after 8 pm. Total cost was $177 parts and labor plus battery tested good and is noted on
on the repair order. I'm never going back to Aberdeen Honda. It is a very DISHONEST dealership.
Worst Dealer and Horrible Customer Service - hondaowner
Worst car buying experience ever! Finance doesn’t know what they’re doing. Employees don’t communicate with each other. Negotiated for the purchase of my vehicle and the date we were to arrive to sign documents. Provided all documents required prior to arrival since my husband (also on the loan and registration) could not fly into Washington (we live out of state). I get there and Brian, Finance, is not there and did not communicate ANYTHING to Micaela, Finance Mgr on duty. So I have to provide the documents AGAIN. We almost couldn't take possession of the vehicle that day. We spent 5 hours at the dealership. Two weeks later, Micaela emails me asking when is the lender going to send payment. I am already frustrated since Brian and Micaela have obviously not talked to each other. The instruction by Brian was that they would send the lender the Purchase Agreement, Title Application and a fedex envelope so the lender could send the check. My attempts to receive a call back from these people are useless. They don't answer their phone, reply to emails nor call back to say sorry about the mix up, everything was taken care of. I had to find out from my lender. One month later, we are still waiting for our license plates. I attempt to call Micaela and also reach out to the Washington DMV where the DMV office says that the dealership has had my plates for 2 weeks!! No call from anyone that they had my plates and they had assured me they would mail it.
Their customer service and communication are the worst! There is no follow up. When we call and leave a voicemail, no one returns our calls. They only want to bring sales in but, after they get you to buy, you are on your own. VERY DISAPPOINTED!
Friendly no pressure sales - Shane Provost
My salesman, Cameron Ross was amazing! He listened to what I wanted and helped me instead of selling me. I'll be back for my next car!
Went here first to look at the Honda Fit. I made it... - rbjalt
Went here first to look at the Honda Fit. I made it clear that I did not want to play the normal sales games. They assured me that they would not, and they didn't, if you want to go by the letter of the law. There was no lying, or hard core 'keep em in the sales area at all costs' tactics. But they did play that sickening sweet "see how I'm treating you well" why laying on all the underhanded guilt tripping, team tagging and doubt casting tricks in the book. AND they would not give me the bottom line unless I 'committed' to buy my car from them nor would they break out costs for me. Lots of shucking and jiving about how the manufacturers 'just don't work that way anymore'. I HATE being treated like an idiot. HATE it! Its extremely transparent, guys. Knock it off!
......hopefully they learn to be honest and straight forward, because this experience sucked!
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