Amazing Service - csjernigan16
Harvest Auto is an amazing dealership. Friendly salesmen. Inviting atmosphere. They give you all the details without pushing you into anything you don’t need. I would definitely recommend this dealership to anyone looking into a new car.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Beyond Expectations!! - jeanniesmile46
Although I have always received a car wash yogis time they surprised me with vacuuming the inside of my car!!”Mr Sparkle “ was sparkling inside and out🥰
Sales and Leasing Specialist
Excellent Service - samacook
I worked with Scott Doyle. My wife and I worked with him before and he literally came to Hillsboro and we did the lease deal at our dining room table. We wanted to do the same thing, but the lease deal was going to end within 24 hours so we did most of the deal over the phone and I drove in to trade my car in and to sign the paperwork. When I got there most everything was ready to go and all I had to do was wait a bit while they detailed the car and sign the paperwork. I would say beginning to end it was an hour and a half maybe. Scott is super friendly and really went above and beyond for us. We will for sure use him again. Thanks Scott!
The day was worth it - Hamiam18!
Great patient service from Rudy. We had a lot of questions, he answered each one with the patients of a saint. I love my CRV.
Internet Sales Consultant
Best car buying experience ever! - Independent Damsel Pro Michelle Smith
I’ve owned cars for over 30 years. I have never had such a stress-free car buying experience. Travis went above and beyond to understand our needs and match then to the perfect vehicle for us! He was honest and more focused on helping me than making a sale. Andrew, in finance, was helpful without being pushy. He was very knowledgeable and organized. This was the quickest purchase I’ve ever had! I have been recommending McCurley to all my family and friends! They truly understand “Integrity”! Be sure to ask for Travis!
Honda Sales and leasing
Sales & Leasing Consultant
Excellent service - Professor
Very good service. Personal attention was good. Clear explanation of the electronics. Friendly and efficient service. They conveyed a sense of caring that we were satisfied.
General sales manager
Great experience - Jessa
I highly recommend Daniel as an excellent sales person. He is very knowledgeable and genuinely care that you find the vehicle that is right for you. He answered every question and concern I had. Easy to work with.
Sales and Leasing
Excellent - Jesse
Q was very helpful and no pressure was applied while I was looking at cars he also was very informed about the cars and different trim levels.
Product Specialist / Sales & Leasing Consultant
Internet Sales Rep.
Seems to be OK with possibleBait and Switch selling tactics - Forrest Craig
We have a large family and huge social network between Bellingham and Seattle WA, I have told this story to many friends and family, but I felt an obligation to create an account specifically to share it here as well. We are extremely dissapoined in the managers at Sims honda in Burlington and Northwest Honda in Bellingham. This week, for the first time in my life, we were victims of what may have been bait and switch methods while looking for a car for my son at Sims Honda.
We were quoted a reasonable price on a car we liked - we repeated the quote to a room full of salesmen (we were in the office area haggling the price for ten minutes with around 3-4 salesmen). After using both our bank's value tool (Nada) and their proprietary inhouse pricing software, a quote was confirmed orally "plus tax and license." We said we'd only pay that amount if we loved it after a test drive. Spirits were high and we went on the test drive. It should be noted the quote wasn't tossed out in quick conversation with a salesman, it was after ten minutes of negotiation in a room full of salesmen.
The test drive went excellent! We fell in love with the car returned to the dealership, spent another 10 mintues discussing the car with my son, then decided to make the leap and purchase the car! At last! A reasonable car for almost the fair market price!!
Nope. When we told the salesman we'd like to buy, he feined surprise that we were quoted that price ten minutes ago. We felt manipulated into wasting the time researching, meeting with our bank, negotiating and taking the test drive and my son was crushed since we'd already been looking for a car for so long.
I explained that this felt like bait and switch, and even spoke to the managers of both locations (Andrew, Todd, Bobby, etc...) to stand behind their salesman's word. The final excuse was that "we were only saying that quote to see if you were a serious buyer." Manager Andrew at Sims said "he thought it was tacky" to quote low like that then raise the price, but in the next breath told us we were rude for insisting they stick to their oral quote. Their final "apology" was one of those "we're sorry you're upset" but they didn't take any responsibility for their employee's unethical practices. Their final offer after half-hearted "apology" was still $2000 over Fair Market Price after tax and licencing - because "they'd put so much into this car already."
Very dissapointed and disheartened by my experience with them, and their collective inability to take resonsibility for their salesman "checking to see if we were serious buyers" with what may indeed be bait and switch selling tactics - is a serious concern. If they simply apologized and honored the originally quoted price, they could have sold so many cars with us through friends and family over the years! This short-sighted thinking just doesn't make sense to me!!
We are still seeking contact with the owner Lance Sims in hopes they will stick to their word and honor their price. I know they can, but on that day, the hive mind took over and it was "us against them." very, very unfortunate experience.
P.S. There's a reason it's illegal to use Bait and Switch advertising in WA state. Here's the law:
RCW 19.230.340 - Prohibited practices.
It is a violation of this chapter for any licensee, executive officer, responsible individual, or other person subject to this chapter in connection with the provision of money services to:
(1) Directly or indirectly employ any scheme, device, or artifice to defraud or mislead any person, including but not limited to engaging in bait and switch advertising or sales practices;
But as Sims Honda salesman Andrew Hovenden said to us that day when addressing our concerns "It's all in the nuance."
Service Dept - monte1001
I drove to Walla Walla from Grays Harbor Aug 4th with my 2011 CRV. It was really warm but when I tried to use AC it wouldn't work. Monday the 6th I arrived at their Service Dept and met Svc writer Rob Harmon who turned my vehicle over to a tech. Long story short the serious problem was repaired perfectly in a relatively short time. A BIG PLUS...My Honda extended warranty covered the $850 cost of repair.
I worked for a Honda Dealer years ago and am VERY impressed with the work that was done by Rob Harmon and his crew at Walla Walla Valley Honda. Everyone I spoke to seems both friendly and professional to the point I will buy my next vehicle there!!!!!
Excellent attention and service - Chris Banks
The evening before my visit I had to have a tow service boost my battery.
The next day, uncertain about the quality of the battery, I dropped in to the
service department of Apple Valley Honda. Ricardo Woo gave me his immediate
attention, listened carefully and asked me a few questions. He then offered a
GR8 evaluation of the battery for free. Although he couldn't promise a quick
turnaround (I was a drop-in) it wasn't long before the charge and evaluation of
the battery to come back. It failed the test, and I was happy to have the security
in winter driving to know that my CR-V will start. The price was fair, and in only
a few minutes the job was done and I was on my way. During the whole process
Ricardo checked in with me in the waiting area, and kept me updated on progress.
Ricardo has been my customer service advisor in the past as well, and I can say
this is typical of the excellent attention and service I receive from Apple Valley.
Thank you, Leah - jcj1218
Really appreciate the service I received from Leah and the techs. Leah did a fantastic job communicating with me and made sure any questions I had were answered. Thank you again!
Great Experience - Kellogag
I went in to Hinshaw knowing the exact year, model, and trim package I wanted. I went to purchase the vehicle on my own- as a woman looking for a used car, I was worried I’d be taken advantage of. Zachary made me feel respected and welcomed and worked with me to get the price of the vehicle down to one I could afford. I had an excellent experience and would recommend working with Zach to get your car at Hinshaw.
Very helpful and knowledgeable - HockeyGuy
Justin was very friendly and knowledgeable about the Civic and all of its features. He took the time to try and get me the best deal possible and I am very happy with the way it turned out. I would highly recommend going to Justin if you are interested in buying a Honda!
Exceptional customer service - Shipley,B51
Highly recommend Jesse Morris, Sales Rep, Stirling Honda, Longview, WA, if you want knowledgable, stress free purchase in a timely manner. I purchased 2019 Honda Fit, whereby Jesse provided best offer and made closing simple and quick. Not only did I get a great deal for a fantastic car, I will also get free oil changes. Definitely worth the trip to Stirling Honda, Longview, you will not be disappointed.
Good experience - Patches13
Leasing another Honda Accord, our third. Everyone in the dealership was very pleasant & accomodating.
They found the color I wanted & brought it from another of their locations.
Very easy to deal with all the way around.
They explained things about leasing that we weren't aware of before.
Great Honda Service Center - TresAnn
I have been taking my Honda to Honda of Seattle’s service center for years and have always appreciated their great customer service and excellent car service. Yesterday’s service was perfect as always
I worked with Troy Malchow at Lynnwood Honda. He's great. - MaggieMcJack
Really enjoyed working with Troy. He was very helpful, knowledgeable, and easy to be with.
I bought a 2016 Honda civic. Love the car and buying it was painless
Awesome friendly professional - Khudson316
Alisa was great. Worked with me for several hours. Went above and beyond to help and find good solution. She even drove my new car home for me. That's great customer service.
Bad service experience! - Tylerkim07
Took my 03 s2000 for oil change and when picking up I realized there was door ding with chipped paint. I brought it upto service adviser and they told me I can bring it back tomorrow morning and they will take care of it. Picked it up
And it looked terrible, ding was still visible and crappy touch up paint job! All this time I parked my car far away to prevent dings and south tacoma honda service gave me nice door ding with chipped paint and crappy job trying to fix it. Now it's a eyesore! Never taking my honda for service here....
Costco Auto Program - Abusing the Program and Lying - JustTryingtoBuy
Costco Auto Program buyers - BEWARE!
Salespeople at this dealership refused to show me the actual Costco Auto Program price sheet (per the instructions from Costco) and quoted me a price $500 over what they agreed to with Costco while claiming it was official ("it's a screaming deal"). After being belittled ("I've never had to print out the actual sheet for someone before") and waiting for an inordinate amount of time, they finally showed me the official sheet and it was $500 cheaper. WOW! Lying, deceitful, and taking advantage of even the Costco program where the whole point is to not have to deal with negotiations or sales tactics. I reported them to have them removed from the program for such obviously predatory practices - DO NOT SHOP HERE. Who knows what they do to standard/off-the-street buyers.
Left for another dealership - sully
I'd been going to the dealership since purchasing my car in 2014 for service. After the dealership changed hands, the service department was impacted. Many of the employees are rude, ignoring you when you walk in and then curt with communication. I didn't have good trust in what they were doing to my vehicle and what they were recommending needed done. If you say you are doing all of the maintenance at once due to cost, they are just annoyed with you. Then, they mistreated my parents who are elderly and misdiagnosed their car twice on the same visit at a great expense to them. This was the last straw for me. I'm using a different dealership for service and their treatment and approach was remarkably different right away.
Nice experience with Darrin Giefer. - Jeffrox
He is very nice a happy person, patient and very knowledgeable.Very accommodating and always smiling and joking. He is an asset in your company.
Worst Dealer and Horrible Customer Service - hondaowner
Worst car buying experience ever! Finance doesn’t know what they’re doing. Employees don’t communicate with each other. Negotiated for the purchase of my vehicle and the date we were to arrive to sign documents. Provided all documents required prior to arrival since my husband (also on the loan and registration) could not fly into Washington (we live out of state). I get there and Brian, Finance, is not there and did not communicate ANYTHING to Micaela, Finance Mgr on duty. So I have to provide the documents AGAIN. We almost couldn't take possession of the vehicle that day. We spent 5 hours at the dealership. Two weeks later, Micaela emails me asking when is the lender going to send payment. I am already frustrated since Brian and Micaela have obviously not talked to each other. The instruction by Brian was that they would send the lender the Purchase Agreement, Title Application and a fedex envelope so the lender could send the check. My attempts to receive a call back from these people are useless. They don't answer their phone, reply to emails nor call back to say sorry about the mix up, everything was taken care of. I had to find out from my lender. One month later, we are still waiting for our license plates. I attempt to call Micaela and also reach out to the Washington DMV where the DMV office says that the dealership has had my plates for 2 weeks!! No call from anyone that they had my plates and they had assured me they would mail it.
Their customer service and communication are the worst! There is no follow up. When we call and leave a voicemail, no one returns our calls. They only want to bring sales in but, after they get you to buy, you are on your own. VERY DISAPPOINTED!
Overcharging 9-30-17 - Frank M.....
9-18-17 Car (99 Civic) would not start and was towed to Aberdeen Honda.
Scott the Service Manager called, said bad wiring to starter from battery and bad battery. Estimate
was $500. I said you are not fixing it. I had it towed via AAA auto to Capital Honda, Olympia.
The part was ordered and available the next day at 7:30 AM. The mechanic started the work and was
done after 8 pm. Total cost was $177 parts and labor plus battery tested good and is noted on
on the repair order. I'm never going back to Aberdeen Honda. It is a very DISHONEST dealership.
Friendly no pressure sales - Shane Provost
My salesman, Cameron Ross was amazing! He listened to what I wanted and helped me instead of selling me. I'll be back for my next car!
Went here first to look at the Honda Fit. I made it... - rbjalt
Went here first to look at the Honda Fit. I made it clear that I did not want to play the normal sales games. They assured me that they would not, and they didn't, if you want to go by the letter of the law. There was no lying, or hard core 'keep em in the sales area at all costs' tactics. But they did play that sickening sweet "see how I'm treating you well" why laying on all the underhanded guilt tripping, team tagging and doubt casting tricks in the book. AND they would not give me the bottom line unless I 'committed' to buy my car from them nor would they break out costs for me. Lots of shucking and jiving about how the manufacturers 'just don't work that way anymore'. I HATE being treated like an idiot. HATE it! Its extremely transparent, guys. Knock it off!
......hopefully they learn to be honest and straight forward, because this experience sucked!
Honda of Fife
Internet Sales Director