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Dennis was really great to work with! I am stoked on my... - Charlie
Dennis was really great to work with! I am stoked on my new car and it was easy to work with Russ Darrow. Cheers to adventures!
Top Reviewed Specialists At This Dealership
Sale and Leasing Consultant
Paul Smith was great, he went above and beyond to get me... - Michelle
Paul Smith was great, he went above and beyond to get me what I was looking for. I told him what I wanted and he got it for me and I am loving every minute of it. I would definitely recommend Paul to anyone. Thank you for going the extra mile Paul!!!
Sales / Leasing Consultant
Sales Consultant - West
I arrived at the dealership and they were ready... - JOHNSONJULIE338
I arrived at the dealership and they were ready immediately for my car. They took my information and made arrangements to get me to work. Everyone was helpful and polite
Sales & Leasing Consultant
I have been a customer since 2013 and have had excellent... - faithfulstar
I have been a customer since 2013 and have had excellent service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have done so I understand.
Ryan has been so helpful in fixing a recurrent problem... - jjymke
Ryan has been so helpful in fixing a recurrent problem with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you.
Leasing and Sales Consultant
I had a great experience at Ewald and with Roxanna my... - scharpf04
I had a great experience at Ewald and with Roxanna my salesperson. She called me up and listened to what I both needed and wanted. I came in and it was a quick and easy experience. She was straightforward and willing to work with me. I needed something affordable, as a college student, and she found me just that. I highly recommend both Ewald and Roxanna. Super happy with my new car!
Thank you to Micheal, Adam (Griff) and Zach. Buying my... - Harley Quinn
Thank you to Micheal, Adam (Griff) and Zach. Buying my vehicle has been the best dealership experience I've ever had. This was the first time I've ever spent one visit and one visit only and out the door with a vehicle. Usually it's a bunch of excuses. But you finished what you started, even though it meant staying late. Thank you!
We walked in with a lengthy wish list and Phil found us... - adkb
We walked in with a lengthy wish list and Phil found us the best fit then helped us make it perfect! Great experience! Thank you!
Lessons Learned the Hard Way - j.vraspir
Actual test driving of vehicles was a positive experience, but when it came time to purchase the used car we decided on, that’s when things started to go bad. I had expressed that I would like to have my mechanic do a quick inspection prior to final purchasing. We were told that Kocourek service department had done a thorough general condition inspection (with no problems reported), that Kocourek mechanics were “the best in the city”, and also that the car would likely be gone by the next day. We really liked the car and did not want to lose it so against our better judgement, we went ahead and purchased the car without a third party inspection.
The next morning our newly purchased car would not start (dead battery). I took it into my mechanic and had them do the inspection that I wished I had done prior to purchasing. Besides the weak battery, there was also a leaking tire, a burnt out light, and oil leaking out of all four of the struts (recommended that we have all struts replaced – estimated this would be around $1,900). I took this report back to the Kocourek service department and the “best mechanics in the city”, and to their credit, Kocourek was willing to replace the battery, the light, and also to fix and reseal the leaking tire. However, when it came to the struts, I was told they were not willing to make any repairs, replacements, or reimbursements for the struts because it was ‘”not a safety issue”. I suppose that technically Kocourek’s inspection report just said the suspension system was “legal” and if they want to fall back on that, I guess that’s just how they do business.
The only thing I have control over here is what I have learned for myself. The first thing is that the Kocourek service department is nowhere near the “best in the city”. Either they honestly missed all those things or else they knew about them and didn’t think it mattered. Not sure which is worse. My guess is that if my mechanic saw the struts leaking oil during a short fifteen minute inspection, then it was something that Kocourek knew about but did not advertise because they ‘legally’ did not have to. The second lesson learned is that a third party inspection is absolutely a necessity when buying a car, especially a used one that is purchased “as is” from a dealer that does not feel it is necessary to disclose what you are getting ‘as-is’. All things considered, I’m not overly disappointed in Kocourek. I look at the whole situation as a learning experience and hopefully I will learn from it.
Very frustrated with this dealership. My regular... - sakelter
Very frustrated with this dealership. My regular experience with the sales and finance teams and the dealership mgr at Metro KIA was games and deceit. Several times I drove an hour to meet with someone, just to have them tell me something completely different when I got there.
Just bought off my car from a lease, went with a bank for loan after Metro KIA first promised me a great interest rate, then when I came to meet with the same finance mgr I'd spoke to on the phone, was told "it would be better to get the loan from the bank." So why did he tell me to come in and work with him on it? Good question. Again, an hour to get there and an hour home-- for NOTHING. THIS was my experience with them all the time. I'm glad to be done with Metro KIA! I won't be back, and I wouldn't recommend it to anyone.
Sales was low pressure which I appreciate. Closing was... - John
Sales was low pressure which I appreciate. Closing was marginal due to number of deliveries in a short time period. Very pleased with service attention.
Service scratched my aluminum wheels while putting on new... - Busman
Service scratched my aluminum wheels while putting on new tires, when I showed them they said they were that way? Why would I lie? Stay away for your own good. I'm spreading the word about their disservice.
Should have stayed local - Unhappy
Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care.
Sales and services - DMD60
Both service and sales did an awesome job! Couldn’t have asked for a better experience. All of the staff were very helpful from start to finish.
Former Honda Lover - kellbug
I've driven Hondas for 10 years. I was planning on getting an Odyssey but couldn't justify the price. I started searching for Kia Sedona's since my dad has owned one for ten years with little issues. I found the perfect one at Sparta Kia. I usually go to West Salem, Barry retrieved the van and got it back to West Salem the same day. Buying it was a breeze and Barry was very helpful with setting up the van. I'm so excited for my new van!
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
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