Great experience - jlea93
At first I was unsure about leasing a car at all, but with the help of Tony, James and my mom I was able to confidently make my first big purchase decision and came out with a new car! Thank you to everyone who made the process run smoothly tonight.
Top Reviewed Specialists At This Dealership
Great experience - BH
I had a great experience working with Dennis at Russ Darrow KIA in Waukesha. I definitely recommend him and the dealership. They were responsive and friendly and I got an excellent deal! I love my new KIA!! I had a great time working with everyone at Russ Darrow KIA Waukesha!
Painless!! - TVuko
Pete Ruiz made our car buying experience painless. From the test drive to the final transaction Pete was friendly, organized, knowledgeable, and expedient. We would highly recommend him for the purchase of your're new car.
Sales and Leasing
Helped us out - Sdoss69
The people over at Rosen did a great job helping me and my girlfriend get in to two brand new vehicles. We are so excited
Fast and Easy - Captma
Fast and Easy. Great environment, no b.s. Only showed us what we asked for. Sale took less than an hour after I picked one out.
Unexpected Surprise - 2018KIA
I looked online before I came and I was set on what I wanted to get. I knew I had to get a used car because I couldn't offered the newer vehicles. After providing my information and talking to my seller and management they was able to get me into a brand new vehicle with my monthly payments around the amount I could afford. I am very happy about the outcome and very grateful for what they was able to do for me. I recommend this dealership for anyone that is looking for car and having trouble with making a decision. Thank you so much David Leung and Justin Pohl.
NEW CAR SALES MANAGER
Former Honda Lover - kellbug
I've driven Hondas for 10 years. I was planning on getting an Odyssey but couldn't justify the price. I started searching for Kia Sedona's since my dad has owned one for ten years with little issues. I found the perfect one at Sparta Kia. I usually go to West Salem, Barry retrieved the van and got it back to West Salem the same day. Buying it was a breeze and Barry was very helpful with setting up the van. I'm so excited for my new van!
Outstanding service! - Danda54
Jerome was very knowledgeable & attentive. He worked with my budget and exceeded my expectations. I highly recommend Jerome to my family and friends. Great dealership. Awesome customer service!
Excellent service department - kiafan23
I have had a few wonderful experiences with the Kia service department. Very helpful, go out of their way to follow up and get the job done. Always friendly. I recommend talking to Frank!
Awesome customer service - Tirrell123
They have great customer service. They have complementary wifi drinks and tv. I highly recommend their service. The employees are very friendly and understanding. Fast service!
Dealership review - Proppaday
This has been our 3rd purchase from Dorsch ford in the last 3 years. Always made the buying experience a very pleasant experience. The service department is also great.
Good Experience - Margie
Our salesman was helpful without being pushy. We appreciated his approach very much. He was also very knowledgable about the cars. A good experience overall.
Great Experience - healeyda23
-Had a great experience today, it was my first visit to the dealership and won't be my last. Dan (service consultant) made my experience fantastic today. He was genuine and just a pleasure to work with, he made me feel right at home. Dan placed great people skills and is an outstanding individual. Through his attitude and communication, he has helped the dealership gain a customer for life. Thanks again Dan.
Sales, communication, follow-up & service - Ms Jain
I am extremely happy with all of the service I have had (sales & regular maintenance).
They always answer all my questions. I just had my oil changed & he was excellent in answering questions I had & checking on me & keeping me informed while I waited.
Wouldn’t recommend, wouldn’t shop there again. - Eeleus
So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia Optima which I fell in love with. I made two separate visits there and tried to negotiate price but for some reason I was turned down. They didn’t even consider my offer which was fair as I had plenty of time to do my research. They also didn’t bother to counteroffer. The car had bad brake rotors which they did not disclose and blamed it on the brakes being “rusty” from sitting on the lot. The manager Ryan practically kicked me out of there making me feel like I couldn’t afford the car I wanted. I’ve never had such experience at a car retailer before where they didn’t want my business. I got the car I wanted somewhere else and I wouldn’t recommend this place to anyone I know.
Should have stayed local - Unhappy
Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care.
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
Russ Darrow Kia of Wauwatosa
Russ Darrow Kia of Waukesha
Finance Manager & Delivery Coordinator
Russ Darrow Kia of Madison