Excellent customer service - Kennyk
Went in just shopping around and came home with a new car! All of the staff were super friendly and helpful! Answered all questions and went over in detail all financing options. Highly recommend this establishment!👍
Top Reviewed Specialists At This Dealership
First service experience. - Justin71
Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Service waiting area was stocked with good coffee, snacks and strong WiFi. 👍
Wisconsin had best cars. - macinjim
I had an accident with my 2008 Lincoln Navigator. Wanted to replace so I used internet. Found two in Wisconsin, four and a half hour drive. Picked Brantmeier to be my first stop. Met Keith and was very comfortable with him and loved the car. Everything worked great and I owned new car that day. Very pleased with car, salesman, and finance process. GREAT BUSINESS!!!
Second New purchase from Ewald KIA - Thomas
Shannon and Gregg took good care of us.
They work hard to make the customer feel comfortable and to find the car that fits your desires.
We love our KIA SOUL!!
High level safety ratings are #1.
Thank you Shannon.
Thank you Gregg.
Sales and Leasing
Best Sales person we ever had Jamie Cruz - Bill & Penny
Jamie was not pushy and understood from the moment we came in what we wanted. I would tell everyone to go to Jamie! Thank you!
Bill & Penny
Great experience - Manskea04
David was very nice and very respectful of our time and getting me the exact car I wanted. Great experience! Would definitely recommend this dealership.
Former Honda Lover - kellbug
I've driven Hondas for 10 years. I was planning on getting an Odyssey but couldn't justify the price. I started searching for Kia Sedona's since my dad has owned one for ten years with little issues. I found the perfect one at Sparta Kia. I usually go to West Salem, Barry retrieved the van and got it back to West Salem the same day. Buying it was a breeze and Barry was very helpful with setting up the van. I'm so excited for my new van!
Sales and services - DMD60
Both service and sales did an awesome job! Couldn’t have asked for a better experience. All of the staff were very helpful from start to finish.
Excellent service department - kiafan23
I have had a few wonderful experiences with the Kia service department. Very helpful, go out of their way to follow up and get the job done. Always friendly. I recommend talking to Frank!
Awesome customer service - Tirrell123
They have great customer service. They have complementary wifi drinks and tv. I highly recommend their service. The employees are very friendly and understanding. Fast service!
People before Product - DocA
Wisconsin deer resulted in Insurance totaling the vehicle I'd driven since 2003. After dealing with Dealers recommended through the insurance Car Buying Website which was a terrible traumatic experience a friend "demanded" I go to Dorsch Ford KIA, East, Green Bay, Wisconsin; which is a 3 hour drive, one-way.
Christian Ortega, Salesperson, Brad Zerilli, Finance Manager, listened to me as the Customer resulting in a purchase expeditiously handled through my pre-approved Lender.
Other Dealers should hire Dorsch to teach professional development Customer Service Training Sessions as their business plan is People first!
Mike and Alex made my day - Kelsey391
I've been to Palmen Kia before but after my second amazing experience there, I felt I needed to share: First off, a huge shout out to the woman who helped me schedule an appointment. It was black friday, she must have been ridiculously busy, but she acted like I had her full attention and she was going to do whatever she could to help me. Later on, my salesman and financing specialist even told me she was an awesome employee for Kia. So a big thank you to Alex for helping me sneak in an appointment on one of the busiest days of the year and for being so professional and kind to me. Secondly, Mike was amazing. I was so stressed out, didnt want to be buying a car (because who really wants to see all their money fly out the window?), and Mike was so sweet and patient with me. He let me test drive the car I was looking at so I felt very comfortable by the time I bought it. He double checked to make sure everything he was telling me about the car was correct and answered all my concerns about the vehicle. He wasnt pushy like you think of most salesman and talked to me how he would a friend. He then directed me to Cody for finishing the purchase, who was also a very nice man. Just overall, an awesome experience because of these three people. Thanks for making a stressful decision so much easier!
No pressure sales - Luxury vehicle
We bought a 2015 QX- 60 with low miles, and excellent features, and were very happy with the purchase. We took some time to compare other dealers before buying, and it was a great no pressure sales. The customer service we received from James Miller (Sales Consultant) was a great experience! Finance Manager(Dan Gulley) was great to work with as well.
Great Customer Service - Steele.16
We are so happy with purchase of our new 2019 Kia Sorento and really couldnt have had a better buying experience. Lee and the financing team went above and beyond making sure we were well taken care of we would recommend them to anyone!
Sales, communication, follow-up & service - Ms Jain
I am extremely happy with all of the service I have had (sales & regular maintenance).
They always answer all my questions. I just had my oil changed & he was excellent in answering questions I had & checking on me & keeping me informed while I waited.
Wouldn’t recommend, wouldn’t shop there again. - Eeleus
So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia Optima which I fell in love with. I made two separate visits there and tried to negotiate price but for some reason I was turned down. They didn’t even consider my offer which was fair as I had plenty of time to do my research. They also didn’t bother to counteroffer. The car had bad brake rotors which they did not disclose and blamed it on the brakes being “rusty” from sitting on the lot. The manager Ryan practically kicked me out of there making me feel like I couldn’t afford the car I wanted. I’ve never had such experience at a car retailer before where they didn’t want my business. I got the car I wanted somewhere else and I wouldn’t recommend this place to anyone I know.
Should have stayed local - Unhappy
Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care.
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
Russ Darrow Kia of Wauwatosa
Finance Manager & Delivery Coordinator
Russ Darrow Kia of Waukesha
Russ Darrow Kia of Madison