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Great experience! - Tfk12
I have had great experiences with Russ Darrow Kia Wauwatosa. Mike took time to listen to what I was looking for and did a great job helping me find the perfect vehicle to suit my needs.
Top Reviewed Specialists At This Dealership
Thanks to Russ Darrow’s Service Advisor Jonathan Taylor,... - Rasey
Thanks to Russ Darrow’s Service Advisor Jonathan Taylor, Service Manager Bob Sterling, and KIA itself.
A part that had a know issue and just had a recall and then failed shortly after the recall had been done which was reprogramming a logic chip to correct the issue. It had just passed the warranty time frame when the recall came out for the issue. So technically it wasn’t covered.
I had contacted KIA Customer Assistance and they contacted Russ Darrow and we were able to issue resolved.
We are a Happy Russ Darrow customer along with KIA.
We love our KIA Soul it drives smooth, easy to steer, comfortable seats, good sound, heat A/C work great, and has a lot more acceleration than you’d think. You don’t have to beast on the pedal to make it go.
We definitely will be buying our next new car from Russ Darrow KIA
Took Great Care of My Family - JMG
Everyone from sales to finance took incredibly good care of my family throughout the entire car-buying experience. Our questions were answered, our requests were met, and our budget was respected and matched. We couldn't be happier with Fred, Alex, Zach, Michael, and everyone else who made buying our new car possible. Thank you!
used car manager
Greg Tolman did an excellent job explaining all the... - Mikeb
Greg Tolman did an excellent job explaining all the features of the Sportage, especially during the test drive. The safety features really sold us. We had a good experience with a Kia Forte and wanted to stay with a Kia.
Internet Sales Manager
Timely and friendly - DBORNSTEINCPA
Always a friendly service department, thorough, and on time with completing service. Online scheduling doesn't always work if you don't schedule a specific time.
Sales & Leasing Consultant
Sales and Leasing Consultant
John Fager in Sales was exceptional to work with - Cindy, Janesville WI
I have not had any dealings with the service department since buying my 2012 Equinox in November 2018, but John Fager from the sales department was exceptional to work with. I would highly recommend him to anyone. I felt he was very straightforward and has high integrity. Rare to find in an automotive salesperson.
Sales and services - DMD60
Both service and sales did an awesome job! Couldn’t have asked for a better experience. All of the staff were very helpful from start to finish.
Friendly - MMunoz
We worked with Nick Jordan to get a bigger vehicle for our growing family. Nick was friendly and did was not pushy at all. He took the time to go over details about the cars and made us feel comfortable. We then worked with Nick Martinez-Mercado on the paperwork. He was also friendly and worked with us to stay with in our budget.
Awesome experience! - Emily T
Mike helped my husband and I find our perfect truck. Mike went above and beyond to help us find "the one", and didn't make a fuss. He is very professional and has a great sense of humor. Honestly, he made car buying pleasant. The dealership was very clean and had lots of educational materials in it if you are not sure what kind of vehicle you're looking for. I highly recommend Dick Brantmeier Ford Licoln Kia. Thank you Mike!
Excellent Place to buy a car - thill
Johnathan and Hans were excellent to work with. They were never pushy and very honest. I would highly recommend Palmen Kia as a place to purchase a car. I gave both Hans and Johnathan a hug before we left. Palmen Kia have outstanding sales reps to work. I will definitely recommend Palmen KIa to family and friends. It was seriously the best experience I have had buying a used car. Keep up the great work.
amazing and fun and calm and collective - Jaylonrivera20
I really liked the service that I got at Rosen Kia the sales representatives was amazing, they showed me all my options and got the car that was in my budget they was nice they had smiles and made sure that I didn’t leave in happy I really loved it there
They do a nice job taking care of you while your car is... - M. S.
They do a nice job taking care of you while your car is being serviced. Waiting area is nice and well stocked of snacks, drinks.
Loved the experience - UPSman
While searching for new cars I visited Lupient to find out about the new Kia Forte. I couldn’t have had a better experience. Marvin is as professional as they come. Both he and Gary were pleasures to deal with. I would definitely recommend Lupient to a friend looking for a car.
Quick service great price oil changes - Jim1971
Fast low price oil changes. Great customer service from sales department. The sales department gave us a loaner car when our car was in an accident. Then they gave us great deal on a used cadenza when found out our insurance company was going to total our car. so then 2 weeks later we bought a new car for my wife. We have bought a total of 5 cars from them.
Should have stayed local - Unhappy
Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care.
Former Honda Lover - kellbug
I've driven Hondas for 10 years. I was planning on getting an Odyssey but couldn't justify the price. I started searching for Kia Sedona's since my dad has owned one for ten years with little issues. I found the perfect one at Sparta Kia. I usually go to West Salem, Barry retrieved the van and got it back to West Salem the same day. Buying it was a breeze and Barry was very helpful with setting up the van. I'm so excited for my new van!
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
New Car Manager
Russ Darrow Kia of Waukesha
Finance Manager & Delivery Coordinator
Russ Darrow Kia of Wauwatosa
Russ Darrow Kia of Madison