Love The Experience - BRITBRAT
Sherelle Smith was awesome!!! She listened to everything I wanted in a car and she got us the car I wanted!! She is truly a dumper! I love everything about the dealership.
Top Reviewed Specialists At This Dealership
Great place - Aliwoo
Great place!! Great people!! Highly recommended I came up from Racine and it's was well worth it. Dennis and Brandon were fantastic. Got an awesome deal and terrific car. Thumbs up 👍
Happy and Satisfied - Steph and Jon
Amanda and the team were very easy to work with. We did not feel pressured to buy, but felt they were available to answer our questions and take the time we needed to make our decision. The team did a wonderful job of getting us into the car we needed for our family's situation, at the price point we could afford. We were pleasantly surprised by what they were able to do for us.
We would definitely recommend Dick Brantmeier in Sheboygan, and Amanda Greene specifically as the sales associate.
Very positive experience overall.
Disappointed - Disappointed68
Disappointed in how things were handled. I feel like I got shafted in different areas of my visit. First the trade value of my Santa Fe I should have received more than $750 they claimed my brakes were gone and the alignment wasn’t good. But the alignment was like that when I bought the vehicle and the brakes were new within the last year. Also when I looked at my current vehicle I bought the jack was missing ang the antenna also but it seemed that anything I said was being avoided by the salesman. Also when I asked other questions regarding the vehicle the salesman didn’t have answers.
Internet Sales Manager
great, timely service and people - ladybug
I've dealt with many of the service techs, they are all great, friendly and patient. Ryan is absolutely awesome and deserves an "atta boy"!!
buying a car - mwickus
very helpful, everything went smoothly. Great deal on the car I wanted, I will be coming back in the future. Pete was a pleasure to work with.
Sales and Leasing
Easy and painless - Itsasm
I went it looking to get myself a car and was met by a group of fantastic friendly people that did what they could to get me the best possible price and now I'm the proud owner of a new car. If you're in the market for a new car I'd highly suggest checking this place out.
Former Honda Lover - kellbug
I've driven Hondas for 10 years. I was planning on getting an Odyssey but couldn't justify the price. I started searching for Kia Sedona's since my dad has owned one for ten years with little issues. I found the perfect one at Sparta Kia. I usually go to West Salem, Barry retrieved the van and got it back to West Salem the same day. Buying it was a breeze and Barry was very helpful with setting up the van. I'm so excited for my new van!
Worth the trip - Green bay
Gave me a straight forward price on the the exact car we wanted. It had all the incentives I found in researching the car and was 5000 less than offered in green bay.
Excellent service department - kiafan23
I have had a few wonderful experiences with the Kia service department. Very helpful, go out of their way to follow up and get the job done. Always friendly. I recommend talking to Frank!
Awesome customer service - Tirrell123
They have great customer service. They have complementary wifi drinks and tv. I highly recommend their service. The employees are very friendly and understanding. Fast service!
Terrible Experience - Don'tGetBurned
My experience at this dealership was terrible.
The Jeep I looked at had multiple mechanical and safety issues including:
1. Emergency brake did not work unless you pulled it to the max with an extreme amount of muscle. There is no way my daughter would be able to engage it.
2. Pressing the brakes at 60 mph felt like you were in a space shuttle reentering the atmosphere, with extreme shaking in the steering wheel.
3. Oil Leak
Ok. So there’s problems. All I asked for was that they be fixed and I would buy the car. After all they say the car is safety certified and two of the three are safety issues.
Also, how do you claim you do a mechanical check and inspection and the first thing you see when you look underneath is dripping oil?
Salesperson came back from sales manager and said that they would fix two of the three problems, which ones would I like fixed. I said number two and three.
Done deal right?
No, Salesperson comes back and tells me they’re going to take the car to the service department to see what the problems are in detail
After about 20 minutes the sales manager approaches asked me what I need to buy the car. I tell him that I want the problems fixed. He tells me that they are not going to fix any of the problems. The car stops and drives and the oil leak is just seepage. At that point since the sales manager is now reverse negotiating, and wants to sell me a car with safety and mechanical issues that should’ve been identified and fixed before I even drove to the dealership, I left.
Great experience - BIG MAN SMALL CAR
I was looking for a used KIA SOUL and found several for sale at this location. Brian Batchelder was my sales contact. He did a great job from beginning to end. He was informed and patient. No high pressure from sales at any level. Just honest dialogue which I found refreshing for a change. Even had a pleasant experience when my plates arrived. The people at the Jeep store were very friendly and helpful getting and putting on my plates.
Rude, sexist, non-compliant - unimpressed
Went to explore, just look around and test drive to get ideas of what I wanted. Talked with a salesperson who was very knowledgeable but very cliche/stereotype salesman and very pushy. Put money down to reserve a potential interest after being convinced that if I decided against the vehicle, that the refunding process would be simple and quick. This wasn't the case. It took several conversations over the course of about 8 business days to get my money back. What's the worst part for me, from the moment me and my fiancee started talking with this sales person, my (male) fiancee was the one being talked to about the fine details, the mechanical conversation, and I (the female) was ONLY talked to about how cute, how comfy, and the cliched 'girly things'. However, we stated SEVERAL times that the new vehicle was for me and the kicker...that my fiancee knows very little about cars and I know a fair deal about them.
Overall, I hadn't heard good things of Kocourek but it was local, I like to form my own opinions, and each person is different. I am just saddened that what I heard was true. I will not be going back.
Wouldn’t recommend, wouldn’t shop there again. - Eeleus
So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia Optima which I fell in love with. I made two separate visits there and tried to negotiate price but for some reason I was turned down. They didn’t even consider my offer which was fair as I had plenty of time to do my research. They also didn’t bother to counteroffer. The car had bad brake rotors which they did not disclose and blamed it on the brakes being “rusty” from sitting on the lot. The manager Ryan practically kicked me out of there making me feel like I couldn’t afford the car I wanted. I’ve never had such experience at a car retailer before where they didn’t want my business. I got the car I wanted somewhere else and I wouldn’t recommend this place to anyone I know.
Should have stayed local - Unhappy
Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care.
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
Russ Darrow Kia of Wauwatosa
Finance Manager & Delivery Coordinator
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