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Josh was wonderful to work with. He took his time with us... - Pomm3662
Josh was wonderful to work with. He took his time with us and answered all of our questions. If you are looking for a car or truck go and see Josh at Kolosso.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Awesome Toyota west bend service department. All work... - trek215
Awesome Toyota west bend service department. All work completed on time. Great price. Will bring my car back for future service
Sorry. Forgot name of person who helped me. He did awesome job. Thank you
I bought my car from Heiser Toyota in 2007; I have been... - LBRITTON4
I bought my car from Heiser Toyota in 2007; I have been bringing my Toyota Matrix there ever since then, for service. I appreciate that the employees are always conscientious about explaining to me what has been done on the car, why the work was needed.
Sales & Leasing Consultant
Good Hands - BONNI
We continue to buy Toyotas from Andrew because we are well treated. Our experiences with the service technicians and writers continue to be stellar. Dan and Jason are stars!
Sales & Leasing Consultant- Ben Türkçe konusurlar. Je parle français.
Great Experience at Wilde Toyota - Jppremetz
We just purchased a 2020 RAV4 from Wilde Toyota. We have been doing business with this dealership for over 20 years. Had fantastic customer service from Salesperson Dan McDonell, Finance Manager Chris, and New Car Sales Manager, Ian. We will continue to bring our business back to Toyota and recommend these fine people to our friends and family.
New Car Sales Manager
Pre Owned Sales Associate
I worked with Jessica Koss. I purchased a Honda... - ballgame4family
I worked with Jessica Koss. I purchased a Honda Ridgeline. Jessica was awesome to work with. We handled everything via text messaging. She sent me additional photos being I live almost three hours away. Agreed upon purchase price and trade in value over the phone for my old truck. Jessica did a great job!!
Pretty decent service considering all the stupid... - Husker
Pretty decent service considering all the stupid guidelines for this flu thing. Loaner car was not very clean...
Overall, good service for a dealer recall.
We have purchased several vehicles and leased two more... - Larry
We have purchased several vehicles and leased two more over the years. We also have our vehicles serviced by Napleton and have never been disappointed with our decision. Always professional, competent and friendly.
For our new vehicle, it was a no pressure situation.... - SLOW 5.0
For our new vehicle, it was a no pressure situation. Friendly staff, very clean and respectful. They are able to get you what you want and or need. Will do business again
SELLING CARS WITHOUT TITLES - N of 64
We put money down on a vehicle, transferred funds, and scheduled for pick up 3 business days later. They called to inform us that the TITLE was not available. After close to 3 weeks of poor communication, we went to another dealer that follows procedures. A Very frustrating experience.
No pressure. Extremely helpful - Dan F
Jim was infinitely patient. He provided me with all the information that I needed to find the exact car that would meet my wants and needs. There was absolutely no pressure during the process. He found answers to all of my questions. I drove away totally satisfied with the experience. I will recommend him and Hesser Toyota to anyone I know, who is considering a vehicle purchase.
Great Service!!! - Jill Halberg
Yesterday we trading in our Rav 4 for a Honda crv. We love this car! Big thanks to Kevin Zannella for making this a GREAT experience!
Quick, efficient service - sue
From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!!
Toyota of lacrosse Wisconsin, Brandon was s So much help... - johnathanmedinger
Toyota of lacrosse Wisconsin, Brandon was s So much help he was very easy to work with and made the experience perfect I recommend going to Toyota of La Crosse for a new or used car and ask for BrandOn And you will not be disappointed
Counter people are excellent however service is horrible.... - Steve
Counter people are excellent however service is horrible. 2x I have had oil leaking on a truck that’s 2 years old from the dealer and they have struggled to provide good service. I will not buy another Toyota truck and not return to this dealer.
"No Means No." - hsmeadows
I will preface this review with something positive before I get into the nitty gritty. We worked with Kathy Harmon on the possibility of trading my Mazda for a new 2020 RAV4 Hybrid. If you happen to come here for a car, I happily recommend working with her, she is great. We got the chance to really develop a relationship with her and I was looking forward to purchasing a new vehicle from her. Being a new car buyer, I am not as versed in the normal car buying experience as most people are. So, during the process I relied a lot from the advice of family. I thought we had everything figured out until I had to go in and sign papers by myself on Thursday 12/6. I went in thinking the car was set and ready to go and all I would have to deal with was signing the papers. Nope.
That’s where I met Rick Palmerton who is in the finance department. During my visit we discussed a couple of extended warranties that I had originally decided may be a good idea if I am going to be investing that much money in a vehicle. So, after agreeing on a couple of extended warranties, I left but felt a little uneasy.
After looking these over on the contract with my boyfriend and parents, we noticed he had tacked on almost a total of $4,000 to my total price on the vehicle. I ultimately decided to have these removed after further discussion with my family, and when I asked Rick to do that, he continuously told me,
“as you mentioned when you were here, $40-50/month is a small price to pay for this kind of coverage on a $30,000+ vehicle.” To which I continued to re-state, “yes but after further discussion I would like to have them REMOVED.”
Rick continued to persist…. and I got 2 more emails that re-stated the same thing as well as mentioning that,
“I also disclosed to you the 5% fee that would be imposed if you signed the contract and backed out of the deal, to which you replied ‘I will not be backing out of the deal’, and signed the contract. I will forward this to my sales manager, and he will be in contact with you.”
However, after speaking with the team from another dealership, they reassured me that legally they cannot charge me a 5% fee for backing out of a contract that was invalid from the get-go. There are laws that protect the consumer as well as the dealer. At the end of it all it is 110% your choice to follow through with it in the end. Since originally, I had a co-signer for my vehicle purchase, if the co-signer had not signed the contract yet, legally it was invalid.
Here were some other things that were fishy:
At Mark Toyota, Rick told me that my down payment could be cash or check only.
o Another dealership ensured that is not the case and you can use any of the following options: cash (not a preferred option), check (not a preferred option), debit, or credit.
I was pretty much threatened that I would have to pay 5% if I backed out of the contract… that was invalid without a co-signature in the first place. I don’t know if this is to coerce you to just go through with the whole thing or not, but it isn’t right.
o The contract literally states, “You are obligated to purchase, subject to availability of financing through dealer on terms: "Acceptable to You.”
Both pamphlets that I received were outdated:
TFS Tire and Wheel Protection – Platinum Plus with Cosmetic Coverage & Key Replacement
Listed ©2017 at the back-right hand corner of the pamphlet with M/Y date (4/17)
Toyota Extra Care Platinum Vehicle Service Agreement
Listed ©2018 at the back-right hand corner of the pamphlet with M/Y date (3/18)
I NEVER heard from the sales manager, and better yet… I was the one that called him to let him know that I would no longer be buying a car from there due to my experience with Rick. Although Elton B., the sales manager was very understanding and apologetic of the situation I highly doubt he knows the full truth as to what happened. That’s why I am writing this.
Unhelpful, and annoyed - HappyCamper2020
When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, no big deal. It was after I signed off that the service adviser made me aware that my wait time went from 1-1.5 hours, to about 3 hours, which, if I knew it was going to be that much longer, I would have scheduled another appointment to come back to perform that maintenance that way I wouldn't spend so much time waiting. When going over the multi-point inspection, my service adviser was pushing very hard to upsell repair items and the upcoming tire special, and when I pushed back and declined, went on to have an inappreciable attitude and tone. When my vehicle was finally done (~3.25 hours), I asked my Service Adviser how to read the coolant levels. His first response was "You just look at it. It's pretty easy." which, as a college student who is unfamiliar with cars and owns a car that has 2 coolant systems (Prius), the condescending answer was not necessary. He did come with me and showed me himself (didn't bother to get a service technician) and had trouble finding it himself. Overall my experience was that while initially friendly, staff were eager and pushy to upsell, showed poor customer service to those that declined, and were not transparent about wait-times.
Go anywhere else to purchase or lease a vehicle. If... - KC
Go anywhere else to purchase or lease a vehicle. If you're sold on the Toyota brand, research and find another dealer, a regional broker, or even a national broker. LeMieux pads (and lies about) their MF (APR), overprices their inventory, won't apply most of the incentives and rebates that you can get, and will hide incorrect calculations in the deal they give you. Google Leasehackr and enlighten yourself about how much these guys are doing their best to screw you over. You could save hundreds per month on payment, thousands overall, and the discount on sticker isn't anywhere near what the other guys can do.
I had a great experience with Jake Bergstrom. - GB Jeffreys
Jake Bergstrom was very creative and attentive in my car search. I had never patronized Bergstrom in the past but would recommend them to friends in the future.