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Mike was super awesome! He really showed care for me as a... - Emily A
Mike was super awesome! He really showed care for me as a customer and I will definitely be recommending Kolosso and specifically Mike Rieth. He took time to show me every last feature of my car, and made sure I understood everything before sending me off! Happy to be a customer!!
Top Reviewed Specialists At This Dealership
Sales & Leasing
I leased and purchased a Rav4 from Wilde back in 1999.... - Sue K
I leased and purchased a Rav4 from Wilde back in 1999. So why would I go anywhere else when I needed another one??? J. Sauceda & R Arshad did a Great Job walking me through the process. Great Cars, Great Dealer, Great Employees. Who could ask for more. I was so happy to be able to drive away in a new Rav4 exactly what I was looking for. Thanks Guys !!!!! (But I still miss my 1999 Lol, But I'll get over it)
New Car Product Specialist
New Car Sales Manager
Pre Owned Sales Associate
You're excellent. I love the shuttle service. I'm very... - Affoua
You're excellent. I love the shuttle service. I'm very satisfy.but the price is a little bit higher. How can have access to your credit card ?
Sales & Leasing Consultant
Sales & Leasing Consultant- Ben Türkçe konusurlar. Je parle français.
Vincent was very friendly and heard all my concerns. I... - DIEGOMHEREDDIA
Vincent was very friendly and heard all my concerns. I appreciate his time and the way he helped me. The price was better than I expected.
We called the automotive repair shop and they were very... - D-M-SCHROEDER
We called the automotive repair shop and they were very friendly and accommodating. While waiting we ended up buying a vehicle. Also exceptionally friendly and easy to work with.
Poor service, demeaning management. Tried to buy a car... - Annoyed buyer
Poor service, demeaning management. Tried to buy a car with cash. And all I heard were lots of reasons why I couldn't. Was told by a sales representative that paying cash wouldn't be a problem, but management changed the story. Very sketchy
Angel/Shelton were both amazing to work with. They had... - leegatica
Angel/Shelton were both amazing to work with. They had the car ready for me to test drive and didn't pressure me like most places would to make a sale.
The process was quicker than I've ever experienced.
In the six years I have done business with Smart Motors,... - Ckemmeter
In the six years I have done business with Smart Motors, I have received excellent customer service. Everyone has been friendly, polite, and helpful. The showroom, waiting area, and restrooms are always clean.
Lee Ann was a total sweetheart! She was patient and... - Amy D
Lee Ann was a total sweetheart! She was patient and helped to get me the best deal and lower interest on my very first brand new vehicle! She even took the time to show me all of the features and how to use them before we left eventhough it was almost closing time.. I'm absolutely in love with my new RAV4! I highly recommend her and this dealership everyone was super friendly.
After 5 years of having all 4 the vehicles in our family... - nhines6469
After 5 years of having all 4 the vehicles in our family serviced and puchased at East Madison Toyota, we will be going elsewhere from now on. I strongly urge you to consider using another dealership so that you can avoid what has happened to us and the horrendous "customer service" we have received. My parents purchased a BRAND NEW 2019 Toyota Prius off their lot. All of the maintence was done on time and at East Madison Toyota. After only 14,000 miles, they were told their tires were ruined because the factory alignment is faulty. Their "solution"? Charge my parents $800 to fix their mistake. On a BRAND NEW vehicle. This is simply not acceptable. East Madison Toyota has just lost two families of loyal customers. Please consider joining us and utilizing a different dealership.
We just purchased a Sienna Limited 2021 from LaCrosse... - Mkalnins
We just purchased a Sienna Limited 2021 from LaCrosse Toyota. The whole process went very smoothly and professionally. Many thanks to Kou Yang and John Gillies for their low pressure manners and efficient service.
Very satisfactory experience with this dealer. We bought... - Tom
Very satisfactory experience with this dealer. We bought our used car from them, sight-unseen, and had it shipped to us 660 miles away. Compared to dealers near us, we saved a few thousand dollars this way.
Counter people are excellent however service is horrible.... - Steve
Counter people are excellent however service is horrible. 2x I have had oil leaking on a truck that’s 2 years old from the dealer and they have struggled to provide good service. I will not buy another Toyota truck and not return to this dealer.
"No Means No." - hsmeadows
I will preface this review with something positive before I get into the nitty gritty. We worked with Kathy Harmon on the possibility of trading my Mazda for a new 2020 RAV4 Hybrid. If you happen to come here for a car, I happily recommend working with her, she is great. We got the chance to really develop a relationship with her and I was looking forward to purchasing a new vehicle from her. Being a new car buyer, I am not as versed in the normal car buying experience as most people are. So, during the process I relied a lot from the advice of family. I thought we had everything figured out until I had to go in and sign papers by myself on Thursday 12/6. I went in thinking the car was set and ready to go and all I would have to deal with was signing the papers. Nope.
That’s where I met Rick Palmerton who is in the finance department. During my visit we discussed a couple of extended warranties that I had originally decided may be a good idea if I am going to be investing that much money in a vehicle. So, after agreeing on a couple of extended warranties, I left but felt a little uneasy.
After looking these over on the contract with my boyfriend and parents, we noticed he had tacked on almost a total of $4,000 to my total price on the vehicle. I ultimately decided to have these removed after further discussion with my family, and when I asked Rick to do that, he continuously told me,
“as you mentioned when you were here, $40-50/month is a small price to pay for this kind of coverage on a $30,000+ vehicle.” To which I continued to re-state, “yes but after further discussion I would like to have them REMOVED.”
Rick continued to persist…. and I got 2 more emails that re-stated the same thing as well as mentioning that,
“I also disclosed to you the 5% fee that would be imposed if you signed the contract and backed out of the deal, to which you replied ‘I will not be backing out of the deal’, and signed the contract. I will forward this to my sales manager, and he will be in contact with you.”
However, after speaking with the team from another dealership, they reassured me that legally they cannot charge me a 5% fee for backing out of a contract that was invalid from the get-go. There are laws that protect the consumer as well as the dealer. At the end of it all it is 110% your choice to follow through with it in the end. Since originally, I had a co-signer for my vehicle purchase, if the co-signer had not signed the contract yet, legally it was invalid.
Here were some other things that were fishy:
At Mark Toyota, Rick told me that my down payment could be cash or check only.
o Another dealership ensured that is not the case and you can use any of the following options: cash (not a preferred option), check (not a preferred option), debit, or credit.
I was pretty much threatened that I would have to pay 5% if I backed out of the contract… that was invalid without a co-signature in the first place. I don’t know if this is to coerce you to just go through with the whole thing or not, but it isn’t right.
o The contract literally states, “You are obligated to purchase, subject to availability of financing through dealer on terms: "Acceptable to You.”
Both pamphlets that I received were outdated:
TFS Tire and Wheel Protection – Platinum Plus with Cosmetic Coverage & Key Replacement
Listed ©2017 at the back-right hand corner of the pamphlet with M/Y date (4/17)
Toyota Extra Care Platinum Vehicle Service Agreement
Listed ©2018 at the back-right hand corner of the pamphlet with M/Y date (3/18)
I NEVER heard from the sales manager, and better yet… I was the one that called him to let him know that I would no longer be buying a car from there due to my experience with Rick. Although Elton B., the sales manager was very understanding and apologetic of the situation I highly doubt he knows the full truth as to what happened. That’s why I am writing this.
SELLING CARS WITHOUT TITLES - N of 64
We put money down on a vehicle, transferred funds, and scheduled for pick up 3 business days later. They called to inform us that the TITLE was not available. After close to 3 weeks of poor communication, we went to another dealer that follows procedures. A Very frustrating experience.
Walked in to get help with paper work for a car I baught... - simplyafigment
Walked in to get help with paper work for a car I baught out of state. Fabulous costomer service !!!!!!! You have my business in the future!!!
Buyer beware! We’ve had the car exactly 2 days and have... - aclaggett2
Buyer beware! We’ve had the car exactly 2 days and have returned to the dealership twice in 2 days for repairs. And very scammy loan dept. needless to say we won’t be back!
Dealer refused to acknowledge issues I clearly addressed... - johntenney333
Dealer refused to acknowledge issues I clearly addressed with truck I was interested in and was low balled on my trade-in. Not interested in buying truck for looks as I am for dependability. Leaking oil, and steering pump fluid is not acceptable when spending over 18k on a vehicle!!
This place has a toyota sign in front but that is the... - Dukes8736
This place has a toyota sign in front but that is the only toyota thing about this dealership.
They are imposters stay well clear of this place.
It's a nightmare! Skip over the fake 5 star reviews written by paid employees and focus in on the real 1 star ones.
It took them 4 hours to do a brake job on my vehicle- a one hour job.
We talked to a salesperson about a new car and heard nothing but jiberish.
Tried several times calling the general manager but apparently he doesn't work there because he never answered his phone.
Save yourself hassle and headaches don't ever buy from or have service done at this house of horror. I am a real person and a diehard toyota guy (20 toyotas so far) but this place makes me want to sell my toyota and never step foot in another toyota dealer
I have purchased four vehicles from Don Jacobs Toyota... - Cookies
I have purchased four vehicles from Don Jacobs Toyota since 1981 and have generally been happy with both sales and service.
I recently purchased a 2019 Highlander, which had a safety recall, and I found out about it when I took the vehicle in for the 10,000 mile service. They said they would order the part, and call me when it came in. A month went by and I hadn’t heard anything, so I called the dealer...the part is back ordered and “don’t worry, we will call you when it is available.” I recently took the car back for 15,000 mile service and the technician said “Did you know that there is a recall on this vehicle?” Hmmmm, really? I told him I have been waiting for a call, and that the part had previously been ordered months ago. He said it IS available now, and should take a day for us to get it and he would for sure call me. TEN days later, I called the service department to ask for the status...and they said the part was scheduled to arrive in four days. I finally got it installed last week, but there is absolutely no reason it should have taken that long.
Frustrating service from a dealer that I have been using for years.
Unhelpful, and annoyed - HappyCamper2020
When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, no big deal. It was after I signed off that the service adviser made me aware that my wait time went from 1-1.5 hours, to about 3 hours, which, if I knew it was going to be that much longer, I would have scheduled another appointment to come back to perform that maintenance that way I wouldn't spend so much time waiting. When going over the multi-point inspection, my service adviser was pushing very hard to upsell repair items and the upcoming tire special, and when I pushed back and declined, went on to have an inappreciable attitude and tone. When my vehicle was finally done (~3.25 hours), I asked my Service Adviser how to read the coolant levels. His first response was "You just look at it. It's pretty easy." which, as a college student who is unfamiliar with cars and owns a car that has 2 coolant systems (Prius), the condescending answer was not necessary. He did come with me and showed me himself (didn't bother to get a service technician) and had trouble finding it himself. Overall my experience was that while initially friendly, staff were eager and pushy to upsell, showed poor customer service to those that declined, and were not transparent about wait-times.
New Car Manager