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Certified Preowned Rav4 - bbb
Gary is a great listener and got us out on the road for a test drive, pronto. Afterwards, he took his time showing us similar vehicles as well as all the available accessories.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Great customer service - catbird114
I expect great service from the Andrew Toyota service department after using them to service multiple cars over more than 10 years. They seldom, if ever, fall short. Willie is my regular consultant. He is wonderful. . I worked with Steve this time since it was the weekend.and he was helpful and responsive.
Sales & Leasing Consultant
Sales & Leasing Consultant- Ben Türkçe konusurlar. Je parle français.
Excellent - Torfow1977
We are very satisfied with the purchase of our new vehicle is the third one that we bought there .It was an excellent service from Jim Dunker
Great car shopping - MaryK
I just picked up my new corolla and couldn’t be happier. Andy Budd took good care of me while I was there and I will be back next time I need a car.
Sales and Leasing Associate
Roger made buying a car very easy! - Amy
I just recently bought a used Toyota Highlander from Roger Droukas. He made the entire process quite easy. He has a lot of knowledge and answered all of my questions very honestly. It was not stressful at all!
Great Service - High Cost - LOYALCUSTOMER
Service is always great. Linda is wonderful. Price of my oil changes have gone from $35 to $60 over past year. Thinking of looking for other options.
Tough decision made easy - Gottstobe
I just purchased a 2016 Toyota Tundra, Jamie Shay made the whole experience as easy as it could be. He is good at what he does, and is very professional. I had an prior engagement that afternoon when I was there, and he he got me out with time to spare. The guy just knows what he is doing, and I can't thank him enough.
Pre-owned Sales Consultant
New Vehicle Sales and Leasing Consultant
Great experience - Angelgagnon318
Very knowledgeable and friendly. Really should have listened to him about the Corolla. We wasted a lot of time looking at used cars just to end up with the one he suggested. Good guy great experience.
Excellent Experience! - dvanminsel
It was time to turn in my leased car and look for a new one. The staff was extremely helpful in helping me through this process,. My salesperson, Herman Batteast, was very helpful in helping me to choose the right model for my needs. Herman was friendly and easy to work with. He did not apply any pressure to get the sale. After I gave the "go ahead" for the sale, Herman and the financial staff worked swiftly to get me through and be on my way in my new car! Highly recommended!
Great service center! - Yooper
Always receive polite and professional service. Staff goes out of their way to help you understand your options, costs, and time it will take to service your vehicle. Can't ask for more than that!
Excellent used car purchase experience - moonpep
I dealt with Alex Parsons who did a great job of guiding me through my used certified Toyota RAV4 purchase and I am very pleased with my vehicle. I would definitely recommend Alex and Smart Motors!
"Salesman" - xmarine1
Purchased a 2019 Forerunner today. Our sales person Ken Zingler was very helpful, very knowledgeable, professional and made sure to explain all features of the vehicle both inside and outside. If your in the market for a new Toyota see Ken Zingler at Toyota of Wausau
How car buying should be - mustangman
After a couple of bad experiences at other Toyota dealerships, I decided to request info on a 2019 4runner from East Madison Toyota. Mikayla responded right away, gave me the information I requested including an amazing and truly out the door price. Not once did she get pushy or try to talk me into anything other than what I wanted which was so refreshing. She answered all my questions and concerns and if she wasn't 100% sure about something she took the time to find out and respond in a timely fashion. Within a couple of days we were at the dealership to take delivery of our first new car and anticipated surprises, because that just seems to be how dealers operate. But to our pleasant surprise, there were none! Mikayla greeted us at the door, took us to the vehicle to look it over, she made sure it was exactly what we were expecting, even took us to the parts department and helped us look at a couple different styles of running boards. On the test drive, she made sure to guide us on a good mix of back roads and highway to get the best overall feel of the vehicle. It took a while to get in to sign papers because they were swamped so Mikayla saw to it that we were comfortable and knew where the refreshments were. She checked back with us whenever she had other customers to tend to and even took time to chat about the vehicle and life in general. The young man who showed us the vehicle's features was very nice and informative, wish I could remember his name. Signing papers was a breeze, nothing pushy, just business but very relaxed. All in all it was a very positive experience, everyone was pleasant and professional but Mikayla was the rockstar! She saw to it that we had everything we needed from the very first email to her seeing us off in our new truck. We have never been more comfortable in a dealership so thanks to her along with the rest of the staff. Hopefully we won't be in the market for a vehicle for many years to come but when we are, this will be our dealership of choice, even though it's a three hour drive, and hopefully we will get to deal with Mikayla again, only this time maybe when we're signing papers in that nice big office...hint, hint 🙂
NEW AUTO PURCHASE - Buster*123
It is with much enthusiasm that I am writing to recommend Don Jacobs Toyota Dealership! I purchased a new vehicle on 02/2019 and was completed satisfied with their service and competitive rates. Very specifically, one individual stood out "Patrick Murray" who was my sales consultant. Patrick was honest, easy to work with, and truly cared about my needs when purchasing an auto. Patrick's knowledge, integrity and professionalism was exceptional. I also spoke with Steve Jacobs who is truly an inspiration in making Don Jacobs successful.
Unhelpful, and annoyed - HappyCamper2020
When bringing car in for a standard oil change, we went over the maintenance history and found the coolant was overdue. Added it to the appointment, no big deal. It was after I signed off that the service adviser made me aware that my wait time went from 1-1.5 hours, to about 3 hours, which, if I knew it was going to be that much longer, I would have scheduled another appointment to come back to perform that maintenance that way I wouldn't spend so much time waiting. When going over the multi-point inspection, my service adviser was pushing very hard to upsell repair items and the upcoming tire special, and when I pushed back and declined, went on to have an inappreciable attitude and tone. When my vehicle was finally done (~3.25 hours), I asked my Service Adviser how to read the coolant levels. His first response was "You just look at it. It's pretty easy." which, as a college student who is unfamiliar with cars and owns a car that has 2 coolant systems (Prius), the condescending answer was not necessary. He did come with me and showed me himself (didn't bother to get a service technician) and had trouble finding it himself. Overall my experience was that while initially friendly, staff were eager and pushy to upsell, showed poor customer service to those that declined, and were not transparent about wait-times.
Great service and Awesome Waiting area - Rachel - Stevens Point WI
Came in for service on my Toyota Prius - great service and waiting area - even had cookies and coffee for me to enjoy while they were getting service done.
I had a great experience with Jake Bergstrom. - GB Jeffreys
Jake Bergstrom was very creative and attentive in my car search. I had never patronized Bergstrom in the past but would recommend them to friends in the future.
The invisible woman LOL - The invisible woman
Went to take a test drive one Friday afternoon. In early October 2017.The place was hopping but not one person even made eye contact with me inside the dealership. I was there for at least 20 minutes between inside and outside time. While inside the building I crawled into the backseat of the Highlander to check out the space. Even then nobody bothered to come up And say they were busy and I will get with you later. Nobody came up and gave me a card or even acknowledged me. Was it because I was a woman?
I returned on Black Friday to take a test drive of a Highlander. my sales person was courteous. I took a test drive , came back and we chatted for five minutes. He gave me a price but did not even ask for phone number. really didn't think that he was that interested in making a sale. I probably will go elsewhere to purchase my Highlander this week!
Very responsive - Paul W.
Although I did not buy a vehicle from this dealership, they were extremely attentive to my Internet inquiry and very aggressive in their pricing offer. Toby and Val were excellent to work with, and the only reason I didn't purse a purchase from them was their distance from me. I would certainly recommend them to anyone looking for a good deal on a vehicle purchase.
Toyota of Brookfield