"When you visit Ghent Chevrolet to purchase a car, the staff is awesome! But they're lacking in their service department, a while back, before going through the weatherstrip issue I took my Traverse in for a oil change and at the time I experienced the first sign of ignorance that I unfortunately overlooked and it cost me in the long run!
I was quoted 20 to 30 dollars to replace an air filter, the cost ended up being $60, thats almost 300% more than what i was quoted! I paid it and didnt think much of it, afterall i had just bought the vehicle. Also note that I had just bought the car a week ago and it already needed an oil change.
If they took the time to educate & train their employees theyd actually keep more customers.
"You can sell anyone anything once, but it is your service that that determines whether theyll come back"...i wont be going back!
"A while back I wrote a review about having taken my Traverse in to have the weather strip installed, but of course it was installed inproperly. I ended ip taking the vehicle in on 4 different occassions to get the issue fixed but it wasn't, my vehicle was left worse than how it was before they put their incompetent hands on it. Gerry Malargano, the so called "manager" said hed check with his "dm/gm" to get approval tofix the right way but they never did. Gerry avoided my calls for almost a month, any time i'd call he was always "out, or busy, or doing interviews". This guy is a complete RAT, and a joke of a manager. On the final call he blamed the issue on my wife and I, and tried "quoting" us to fix it. They are seriously mistaking if they think i'd pay money to have them fix a door that they broke. I cant trust them to install a weather strip, let alone a door. I am super disappointed in how I have been treated, i was definitely taken advantage of. Never again will I trust their service department, especially under the lack of leadership of Gerry Malargano. Ps. If you read reviews online almoat all good reviews are sales related, I too LOVED their sales team...however Gerry single handedly ruined my trust in ghent motors, he made a bad call by not being involved in our warranty issue, and he knows it.
BEWARE THEY DO NOT KNOW WHAT THEY ARE DOING!"