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Great service - vellis54
I went to get my 15,000 mile service on my Highlander. The associate was very kind and friendly. I had an appointment at 10:00 and I was done at 10:30. They were very prompt. I would definitely recommend my friends to Vaden.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
PROS Certified Sales Consultant
Excellent, no hassle buying experience. - adam&suzanne
We have bought 2 vehicles now from Gary Pollard, "The Fist Pump Guy," at Bondy's Toyota in Enterprise and have been extremely pleased with Gary both times. We never felted rushed and Gary was great to answer any questions we had. We would definitely ask for him again. Chris Kramer helped us with the completion of our paperwork and was also very friendly, patient and professional. We couldn't be happier with our sales experience or with our vehicles!
Easy experience. - SupraRed1333
Sales was able to help me and my family flawlessly. They walked me through my process and made me understand my buying process. My family and I had a great car buying experience.
Best Dealer for a 4Runner TRD Pro - moot
I would have LOVED to purchase a vehicle from Chris at The Shoals. Only problem was they were selling TRD Pros too fast! Chris had me as a backup on a pending deal and even sent over a great out the door quote. The primary deal went through, but one of the managers offered me the same deal, plus any options I wanted on a special order. I ended up purchasing from a different dealer only because I couldn’t wait on a special order. Will give them a call if I’m ever in the market again.
Service - ghethcox
Kent was very attentive and got my truck repaired just right. He is great. I did not know just what was wrong but Kent analyzed the problem correctly.
Great people - Mikecpa
Troy and the service dept are top notch. Rhonda Williams is a great salesperson. Just say "help me Rhonda"! She will take good care of you.
Great Experience - Gaegie
Everyone at the dealership is so friendly and willing to help. They make you feel at home. Also I love my car. Anthony was very knowledgeable and helpful.
Great customer experience - Susan4!
Emily was amazing !!!! Just a great experience from walking into the door until we walked out of the door 6 hours later with our new car...
Professional and quick - Carguy
Service was professional and quick. Immediately greeted, directed in and given a cold bottle of water. In just under 30 minutes from when I sat down in waiting room service was complete including tire rotation
Service - Rhonda10
From Cambrie who acted as my personal shopper, Mike who listened to my concerns and put me in the right vehicle to V the sales Mgr who was no nonsense in financing .. great experience.
Recently purchased a Tacoma - Auce76
I recently purchased a 2019 Tacoma from Serra Toyota, Decatur, Al. I would rate my overall experience as excellent. The salesman,Paul DeBlanc, was excellent. Very professional, courteous, and extremely knowledgeable. I would definitely purchase again from this dealership.
BEST BUYING EXPERIENCE EVER - Magahr67
Searched long and hard and found our family a truck Corey is awesome at High Country Toyota in Scottsboro Alabama best deal ever no games. Michael Gahr👍👍👍👍👍👍
Service - Dissatisfied2
I’ve had my car in 3 times for the same problem. The windshield washer wasn’t working. 1st time bought a part they suggested and they replaced it. 2nd time within a few weeks bought a second part they said it must have been. Still not working. This was just last week. So... I opened my hood thinking maybe it is simply out of washer fluid. The entire soft padded part that covers the engine was dangling... they only replaced one screw in it. So I will again need to take off of work for this issue plus address the lazy person that o my replaced the covering with one screw. VERY frustrating. And finally, my car has always been serviced there and I have kept up on everything. I recently received a card in the mail that they may like to buy my car back. Well it is older but in good shape but for the washer thing and now the coverlet over the engine. Blue book is over $8000. They offered me $4000. I’m pretty sure I’d i were a man, I would have been treated fairly at least.
Left feeling confused - MintPrint00
I stopped in on my way home on 7/30/19 about 550pm from work to look at the average cost of the Camry's in this area.( my name and email was taken if you need to narrow it down) a guy approached me and seemed like he wanted to help me get the information. I drove around and came inside to sit and get a price on the cars and estimate my trade in. The gentleman that helped me was very nice and was really trying to pass the time as it was awkward. About 20 minutes into conversation , a guy came over to ask me if everything was ok and then left, came back about 10 minutes later and said the price of a particular car i was asking about. I explained i was really more interested in what TOD did as far as trade ins. he got up and stated he would go get me key and look at my car and walked off. I realized no one ever got my key as it was in my hands and went to find the man to see what car he was looking at. I did not see him and i just left. I got no answers, the other salespeople seemed not interested in even talking to me . I really just wanted to get some info on trading in my car eventually and how the process would work. i walked away feeling confused and sort of ignored. This has nothing to do with the gentleman that initially talked to me. he was helpful as much as he could but apparently the other people i actually needed to sit with seemed uninterested in my business.
Helpful...pamb - Pamb
Mama Tee was very helpful and friendly. A comfortable experience and process. Found the life time warranty to be a selling tool in our decision. Would recommend checking out.
BEST EVER IN MY LIFE TIME - Bigjames1957
I AM 61 YEARS OLD AND I HAVE BOUGHT ALOT OF CARS IN MY LIFE AND SOMETIMES WITH NOT SO PERFECT CREDIT SCORES, THESE PEOPLE TREATED ME LIKE I WAS A MILLIONAIRE.THEY GOT ME A PROVED FOR THE CAR THAT MY WIFE WANTED NO SOME WORE OUT PIECE OF CRAP.I KNOW MY FAMILY WILL NEVER BUY ANYWHERE ELSE BUT HERE FROM NOW ON,THANKS TO ANGUS,SEDRICK AND THE LADY THAT SHOWED MY WIFE THE INS AND OUTS OF THE CAR,SHE'S SMILING WITH JOY AND YOU KNOW WHAT THEY SAY IF MOMA AINT HAPPY NOBODY'S HAPPY,WELL MOMA HAPPY.THANKS FOR EVERYTHING. JAMES AND VIRGINIA BISHOP.
Service Department is Simply Horrible - joveal
This past Thursday, 8 August, I brought my 2012 Rav4 V6 in for an oil change and tire rotation. When I made the appointment I specifically asked for synthetic oil. I dropped the vehicle off and waited for about 2 hours. I talked to the service coordinator and asked if they put synthetic in and he said "its all synthetic". When driving home I noticed some clear drops on the windshield and thought maybe it was water and turned on the wipers. The liquid was not water as it smeared across the windshield. I pulled over and opened the hood to find that the person who worked on my car had splattered oil all over the engine compartment and up into the wiper area and didn't even attempt to clean it up! I called the dealer spoke to the service coordinator and the service manager. The manager made arrangements for me to drop the vehicle off the next morning at 9am to get the engine cleaned up. That evening i checked the part number of the oil on the print out and found it in fact WAS NOT synthetic (5W30 bulk)- although the service coordinator said it was all synthetic. I called and left a message with the service manager.
When I arrived the next morning and pulled the vehicle into the garage I popped the hood and showed it to the toyota service folks standing there - they couldn't believe the work was done that way. The service manager came over talked to me and then instructed the service folks to get the engine and other areas cleaned up and also replace the oil with 0W20 synthetic. I was given a ride home and picked up about 5-1/2 hours later. When I arrived I asked the the new service coordinator if everything was done and he agreed. I asked him if the 0W20 was ok for my engine which calls for 5W30. He said yes. I looked over the engine and it was cleaned up although they left the dirty paper mat in the car. Well, I drove home and checked the owners manual and it states that 5W30 is the recommended oil and use of 10W30 for a temporary period is ok as long as it is changed out. Several web sites confirmed this. I called the dealer the next day, Saturday 10 August and after 3 calls got hold of a service coordinator. I told them I need to get a print out of the service that was done on Friday 9 August. They mentioned that 0W20 was used and would print out the service record. When I arrived later in the afternoon the print out was there but it was dated from Thursday 8 August showing 5W30 was used. I asked for the service record from 9 August and the service coordinator said this is what I'm getting and it is the holy grail! What a farce - I had some choice words to say to him. Anyway I plan to pursue this tomorrow to see how this horror story continues to unfold. I have had a number of nagging issues with service at Bill Penney over the past several years with 3 toyota vehicles and this tops them all. I am done with them and the next time I need a new toyota vehicle I will avoid Bill Penney at all costs...
sold me a lemon - Palmer's Toyota sold me a lemon
I just a negative review about how Palmer's toyota sold me a lemon. I don't see my review. In short I'm briefly restaing some of the high points. After being told the car was in great shape, a number of issues has proven they lied. Oil consumption problem ($3000)...A/c Free on problem ($2000),,,Radiator problem ($600) and brakes, and on and on. I wrote a letter to Jacob Palmer to basically told me it was my problem. Please beware.
McKinnon Finance - Tacoma
I was satisfied with the deal I got but the experience with their finance department was horrible. They seemed to be extremely miffed that I could get a much better interest rate than theirs and then Robert Webb in Finance was not cooperative at all in dealing with my credit union to get the transaction done. He claimed it was supposed to be a cash deal when we were talking about financing from the get go and I needed the best rate I could get. They were a full point higher than what I could get so obviously took advantage of my own credit union. It seems obvious that while they may have good pricing on vehicles but when they don't get the financing, the customer service goes down the drain. I drove an hour and an half to deal with them for the savings but will look hard locally before I would go back there for my next purchase.
Lost in the service department - Simonize Cat
Had an appointment for routine Prius maintenance. Two hours into the wait, I found my car sitting in the back parking lot — untouched by any technician.. leaving town tomorrow and I had to have the car. I complained to Britany and she got someone to start working the car. I am not happy.. My next car will be a Tesla so that I can avoid all this gas/oil/lube service bullbleep. What a bunch of losers in the legacy car business!
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
Excellent service from Ron strickland - Maylon Shankles
I bought a 2006 Toyota Camry From SMT. Salesman was Ron Strickland. I received excellent and courteous service from him. Would buy another car from this salesman and your dealership.
Awesome - Cody Messer
Best experience at a car dealership yet. Jordan Benefield made our experience one of the best. Honest straight forward from the get go. Would recommend home to anyone looking to purchase a vehicle.
Vaden Toyota of Sylacauga
Service and Parts Manager