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Short and sweet I took my vehicle there for service on... - Preston Duvall
Short and sweet I took my vehicle there for service on March 26th. I picked it up on April 27th. They not only took a month for a simple 10 hour repair, but managed to add in a new exhaust system (uneeded) and charge me $547.00. They held my car hostage for a month and managed to get some money for a warranty enhancement. Multiple lies. A technician told us he wondered why they ran it out here so fast and put it up on the lift, when we called that a friend was stopping by to get something. They were going to finish it up over the weekend ( 3 weekends later). "They didn't stop working on my vehicle, they were waiting for parts" (which the service lady said they received the first week. They had to drop the whole motor to work on it because they didn't have a certain tool (what kind of dealership doesn't have a tool?) It had a half of tank of gas when I dropped it off. Full on E when I picked it up. When I picked it up, still a rattle (did you even test drive it when you fixed it?) Did they give it out as a loaner? On a personal note, I had to stop and take a shower at an hourly motel to get the smell of 5 carton a day service manager off of me.
How could you improve? If you know you don't have staff just say it up front. Don't make up lies to cover your other lies. Don't say your working on it when you aren't. Just be honest. 2nd, fire Brad immediately and replace him with Amanda.
Everyone we dealt with was professional and courteous.... - pamwilliams222
Everyone we dealt with was professional and courteous. The whole experience was the best we've ever had at a car dealership. We never felt pressured, and our salesman was extremely knowledgeable about their products.
Always so friendly. Get me to work and pick me up. I... - Vpatterson1982
Always so friendly. Get me to work and pick me up. I never need to worry that my car got the best service, I need this as a nurse! thank you
This is NOT your typical dealership, quality people, REAL... - Liberty_kentucky
This is NOT your typical dealership, quality people, REAL service and a honest! Telling all of our friends and family. Thank you Clay! We will be your customer again.
They were very easy to work with me. I explained exactly... - Nealy
They were very easy to work with me. I explained exactly what I wanted and they found my new car for me! Great dealership! I definitely recommend them
Great salesman Alonzo ferretiz! Would def go back to see... - Jalexiacollins
Great salesman Alonzo ferretiz! Would def go back to see him! Thanks again for the great deal on my new car! This guy was very patient lol
I tried to get a "pre-purchase" inspection on a local... - TCB
I tried to get a "pre-purchase" inspection on a local vehicle that I am looking to purchase from out of state. I have done this at multiple Toyota dealers around the country with never a problem. I called ahead and arranged the inspection with J.B. When the owner showed up this morning with the vehicle, they refused to do the inspection, even after I called them and tried once again to explain what I needed them to do. I am the paying customer, and they still refused. I have owned three Toyota vehicles over the years, but I wouldn't take one there for service under any circumstances.
Best new truck purchase experience ever. Best new truck... - bobbywomack1118
Best new truck purchase experience ever. Best new truck purchase experience ever.
Best new truck purchase experience ever.
Best new truck purchase experience ever.
TERRIBLE AND DISAPPOINTING test drive experience and 2... - dacker7669
TERRIBLE AND DISAPPOINTING test drive experience and 2 hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RAV-4 and take advantage of a "Free $100 gift card" certificate we received in the mail from Serra Toyota as Serra Customers (we bought 1 Toyota from them and regularly have all 3 of our Toyotas serviced from them - maybe this needs to change). My daughter was extremely excited about the test drive and the appraisal of her current car ..... until they gave her the "Gift Card". Rather than being $100 that she could legitimately spend to buy anything she needed, the "Gift Card" was actually 4 $25 "Gift Cards" to specific stores at eOutletstores.com . Products are all a bunch of junk that we don't want. SHAME ON YOU, SERRA TOYOTA! What a TERRIBLE standard to set with and disappointment to give to ANY customer, let-alone 5-year customers who spend major dollars with you on service and who have already bought a car from you. This follows on the heels of a year and a half of sketchy service quality experiences at the Decatur location. Service seems to be improving slowly, but overall our view is that these people just don't care about the customer. Hopefully this review warns anyone who thinks they will get conveniently spendable dollars in return for their time and attention.
We live in FL and our vehicle broke down near this... - Noralis
We live in FL and our vehicle broke down near this dealership, however the tow company was unable to get the vehicle to the dealership before closing time, yet the service and attention that we received from both Miles and Keith in your service department was beyond outstanding. They took ownership of our situation and did everything in their power to assist us with the utmost respect and professionalism. They really made us feel like they truly cared about our situation and were willing, and happy to help. I am glad we were fortunate enough to have their assistance. If we lived in the area, we would make Toyota of the Shoals our dealer of choice, and all thanks to the excellent service both Miles and Keith rendered. Thank you!!!
High Country Toyota Scottsboro Alabama has a great sales... - Jwynn
High Country Toyota Scottsboro Alabama has a great sales department. Each representative so concerned for each customer satisfaction. So glad we visited and purchased car from them
I had a great experience getting my new car. LP handled... - Alex
I had a great experience getting my new car. LP handled everything in a fast, efficient, and friendly manner. Thanks for hooking me up and marking everything so easy.
Excellent customer service from start to finish. I... - Jayi615
Excellent customer service from start to finish. I contacted Brittney via email and she responded immediately. Took the time to have a video made of my vehicle to send me (since I live out of state) and had 90% of the paperwork done upon my arrival from Nashville. Once I arrived my vehicle was cleaned , filled up and ready to go. I then completed my purchase with Samantha (Sam) and she handled everything equally as fast and even helped me out on some payment options. Without a doubt I would recommend these 2 ladies to anyone wanting a vehicle and since they are employed by Team One Toyota I absolutely recommend this dealership. A+
Too busy playing on phone to greet service customer. I... - lowmanjr1
Too busy playing on phone to greet service customer. I had to go in and get them after waiting over 10 minutes on the service line. Refused request to use Toyota Genuine Motor Oil for oil change service.
Be Careful! - BMW I3s
We sold our vehicle (outright) to this dealership (Limbaugh Toyota). There was a loan balance on the vehicle that was paid up to date. However, we were owed the difference between the loan balance and sale price of the the vehicle. The vehicle was sold to Limbaugh on September 12 and as of October 2 we have not been paid. They have sold our vehicle but have not paid us a dime. Also, the response from this dealership has been arrogant and rude. Please be careful with this dealership.
Worst car buying experience.Save your trip here if you... - Toyota Rav4
Worst car buying experience.
Save your trip here if you want to get a fair price, transparency in buying and better customer service.
Definitely not recommended.
Service and staff are incredibly rude. Would not warranty... - Rclaw78
Service and staff are incredibly rude. Would not warranty the vehicle. Also want me to pay for rental while they fixed a recall on the truck. Been cursed at , called a liar, threatened.
I have had the worst service experience from Tuscaloosa... - Lisalprewitt
I have had the worst service experience from Tuscaloosa service department ever! To the point that I’ve had my son to purchase a Nissan. I’m at the the point of trading my 2018 RAV4 in on a Honda. Because of the service department. Which I purchased NEW.
The used car salesman John is the worst person to deal... - Deborahdmaldonado
The used car salesman John is the worst person to deal with. He will push a car on you with his lying aggressive behavior. They sold me a used car that passed all their inspections so I trusted them. This car has given me nothing but trouble and even the CD player jams. I wrote a long letter to the owner and he did not care. Buyer beware of this dealership and make if you buy one from them, don’t use John and get a warranty because the dealership doesn’t care about you
Vic was great to work with! He made the entire process... - MARKALLEN419
Vic was great to work with! He made the entire process stress-free and easy. I would highly recommend Bill Penney Toyota and Vic to anyone looking to buy a car in the future!
Excellent, no hassle buying experience. - adam&suzanne
We have bought 2 vehicles now from Gary Pollard, "The Fist Pump Guy," at Bondy's Toyota in Enterprise and have been extremely pleased with Gary both times. We never felted rushed and Gary was great to answer any questions we had. We would definitely ask for him again. Chris Kramer helped us with the completion of our paperwork and was also very friendly, patient and professional. We couldn't be happier with our sales experience or with our vehicles!
HORRIBLE - Missmommy5712
After buying our new car, it's took two months almost and still no paperwork sent to get our tag. They keep calling saying their bank needs "more info" after we already turned our income in, and a $10,000 down payment. I have had to hire an attorney to handle this nonsense with this dealership! Do not purchase from this place unless you want a never ending headache!!
Excellent service from Ron strickland - Maylon Shankles
I bought a 2006 Toyota Camry From SMT. Salesman was Ron Strickland. I received excellent and courteous service from him. Would buy another car from this salesman and your dealership.