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Fantastic experience with Caden. Process was painless and... - te
Fantastic experience with Caden. Process was painless and very calming. Appreciate all his effort in helping us. Paperwork was very easy as painless. Was in and out in just about an hour.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Excellent service. Great staff having an Amazing product... - shankhan22
Excellent service. Great staff having an Amazing product knowledge.I would recommend Moore to all my network.
Prices were realistic unlike the practice at many other Jeep dealerships.
Helpful and great service! Always get the service and... - Tmorgan486
Helpful and great service! Always get the service and price that is quoted and have convenient ride service if the vehicke nees to stay. Courteous and friendly.
SUPER experience with Stu Fox. Fantastic salesman from... - arizonasunshine2016
SUPER experience with Stu Fox. Fantastic salesman from start to finish, he matched me with my Renagade and I could not be happier. He took his time even though it was one of the dealerships busiest days of the year. The test drive was a blast. He is lots of fun and makes you feel comfortable without pressure. He talked about the goals of the dealership and how that would fit with my own goal, purchasing a car which would be with me for a long time. I highly recommend him because I plan on keeping my Renegade for a long time and he made that happen.
All procedures of repair were done in a professional... - James
All procedures of repair were done in a professional manner, especially Fred in the service department. He explained in detail all repairs, cost, and time needed to complete the job.
Ii was looking for a very specific car. When it showed... - twofastdogs
Ii was looking for a very specific car. When it showed up and was in AZ I thought all was lost. Like a lot of people I have bought very few cars in my life, the ones I buy, I keep for a long time. Chapman was incredible to work with long distance. I bought the car from Ohio. They put new brakes and tires on it, even after I had agreed to buy it because during inspection it was discovered they were needed. I have had the car 3 weeks now and everything is perfect. I even just got a refund in the mail due to a billing error on their part. I did not know there was a mistake, never would have known. 10/10 if I needed a car in AZ ever again I would come here. Thank you all!
Roxana Tokarski!!! If you are looking to purchase a new... - StaceyAnn
Roxana Tokarski!!! If you are looking to purchase a new vehicle she is the one to see!!! All the staff at Rodeo was amazing last week! But Roxana made my purchase a personal experience and not just another sales pitch! When you see her, make sure to ask her about her pet pig!!! I cannot express my gratitude toward Roxana. She made the buying experience so much fun! Yes, I said fun!! I will never buy from anyone else again. She has become my personal sales person! Thank you Roxana!!!! #2020DodgeCrossroad
Pleased that Tony kept me updated on the service of My... - simplybld1
Pleased that Tony kept me updated on the service of My Pro Master Dodge Van and all the recalls fixed. Second time I have been there always very helpful.
They got us in and out very quickly.Very friendly and... - darlaarias60
They got us in and out very quickly.
Very friendly and helpful.
Everything was clean and orderly.
They were taking all the Covid steps to keep everyone safe.
We usually take our Dodge vehicle to Dodge service... - willy1
We usually take our Dodge vehicle to Dodge service centers for repair when possible. Thus, we took it to the service center here for air conditioner issues. It meant we had to rent a car so we rented for 2 days as that's the time period we were told. It took 4 days to get it back. We were never given a complete estimate. Conversation with the service department always left us wondering what they were saying. We felt it was like Larry, Moe and Curly -- remember them?
Even when we went to pick it up we couldn't get a straight answer. We felt they were waving us off.
While waiting for the finishing we saw a service employee stepping on the accelerator and zooming out of the lot! What? Slow it down! He was gone 15 minutes testing our air conditioner! Did he wear a mask in our truck -- nope. We definitely weren't happy with him not being cautious and driving our truck the way he did without a mask.
Next we headed to the main area of sales and office to pay and didn't see one person with a mask covering his face. Oh there were a couple with those masks on their chins.
Definitely not a place we ever plan on returning too.
I was traveling from Phx to SD and found myself having... - Drp50
I was traveling from Phx to SD and found myself having serious car trouble in 115 degree weather on I-8. Was traveling alone with 2 dogs. I made a call to the dealership. I spoke to Ken and he said come on in. They found the problem. Fixed the sensor and toke care of me and my dogs. Had to wait for part but they could have not been any more accommodating. I would recommend this dealership to anyone. Thank you guys!!!!
Martin Hunter and Michelle Tran were fantastic to work... - Joe S.
Martin Hunter and Michelle Tran were fantastic to work with! I highly recommend Earnhardt Ram and both Martin and Michelle. They also delivered our Ram to Payson the next day!
We just purchased our 5th vehicle from Swanty's and have... - Jim K
We just purchased our 5th vehicle from Swanty's and have been their customer for over 15 years. Everyone we have dealt with, from service to sales, is very professional and friendly. We've never been disappointed with any of our dealings with Swanty's. It's a great place to purchase and service your vehicle.
Jennifer Martinez was so nice and helpful! She helped me... - Shelbyg
Jennifer Martinez was so nice and helpful! She helped me with all my needs in a timely manner. Would recommend her 100% for future car needs!
Ronald Vejvoda tried to pay a Jeep credit department... - rvejvoda
Ronald Vejvoda tried to pay a Jeep credit department treated me like a criminal though I was using someone information not happy the way I was treated
Excellent buying experience - kevinjmaz
I have purchased many vehicles at Jones Ford. The process has always been easy. Chuck is able to find me a car or truck that fits my needs and always available to the many questions I have after the purchases.
Best experience i have had buying a car! Devon was... - Tif
Best experience i have had buying a car! Devon was extremely helpful and had us excited through the whole process. No stress! I highly recommend Martin Swanty and Devon if you are loooking for a new car!
Worked us in and no charge! - Holbrook fors
We were traveling cross country and had a problem with out taillights which was very scary because we are hauling a 27 ft travel trailer. They worked us in on a Saturday and found a missing fuse which they replaced at no charge. Another couple traveling thru had an electrical problem and were so impressed that the service department responded so efficiently. The receptionist was incredibly personable and the service manager was great showing us how to get to the secondary fuse box (not so easy) and explaining what caused the problem. Great experience and we’re back on the road after a short delay on a Saturday afternoon!
Airbag repairs declined on used car purchase - Andrea S.
I am very frustrated with the experience between this dealership and my parents' recent purchase of a vehicle. I am hoping the addition of a negative review on their website spurs some communication to resolve this active issue as of 10/13/2019. During the test drive, my father noted an airbag warning that came one and mentioned it to the salesman. The salesman noted this was likely a recall issue and would have it diagnosed when they returned to the dealership. While the paperwork for the purchase was going through, my father asked again about the airbag, at which time the salesman assured my father that even if it wasn't a recall issue, the most they would have to pay would be $25 to fix the issue (per AZ Lemon Law). The purchase was complete and an appt scheduled to check the car out and diagnose the issue. After waiting over an hour with no work being done on the vehicle, by father asked about progress. Right after that, the car had service staff looking into the issue. After a couple more hours and NO COMMUNICATION, my father had to ask AGAIN for status. The dealership said they identified the issue, and he could take car home while they waited for the sales manager to approve the expense to fix the airbags. Two more days passed, with NO COMMUNICATION. My father called the dealership back to find out that repairs were not approved. When he asked to speak with the manager, my father was told he was busy. My father called back SEVERAL TIMES that same day and was repeatedly told the sales manager was busy and couldn't talk. Finally, we left a message with another manager requesting a meeting with the sales manager and the general manager of the dealership. WE HAVE HAD MINIMAL/NO COMMUNICATION WITH THE DEALERSHIP throughout this experience. We are now sending a formal, notarized letter per AZ law to see if we can get action on this issue. We'll share more once we see if they're willing to work with us on this issue. CAUTION, CAUTION, CAUTION!!
Everyone was very friendly and welcoming. Our sales... - Mikev
Everyone was very friendly and welcoming. Our sales person Saul Rameriz really cared about our satisfaction. He was knowledgeable but didn’t pressure us in any way. We consider ourselves to be informed consumers and Saul exceeded our expectations.
what a joke!!! - kevin from kingman
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!!
Can't do I simple 2 bolt recall, and other issues - meeee
I took my 2018 in for a error code issue, it took 4 trips for them to find the simple wiring problem.
Went in for a easy steering damper safety recall (2 bolts) and an oil change. With an appointment, it took 3 hours and they installed the damper upside down. After arguing with the service manager (providing him with the instructions I downloaded online and showing him 3 times what was wrong) he finally had it flipped over (twisted most likely).
If they can't handle easy service jobs, I'm not trusting them with anything.
Untruthful - Disappointed
This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehicle and it has numerous electronic devises.that are expensive to replace. I discuss warranty options with the finance manager and he told me everything was covered, even “the door lock buttons". He even went onto say it is a 'bumper to bumper and everything in the middle" and it was the best he had seen in all his years of car sales. Based on his opinion, I decided to purchase the "bumper to bumper" warranty for an added $3,500. Well his statements were not even close to the truth. Prior to purchasing the car the front AC was not working, they said they would take care of it. As it turned out the actuators are NOT covered, and the cost was over $500. Now year later, I took it in due to a rough ride and it was determined that the motor and transmission mounts are cracked and needed replacement. You guess it, there are not covered either and the cost is over $1,100. I contacted the dealer and their reply was there was nothing they can or will do. So again stay away from this dealership at all cost. All they want is your money.
I went in looking for a certain car I wasn’t sure if I... - Melissa_nakkhlai
I went in looking for a certain car I wasn’t sure if I was gonna get it but working with Derrick Moorehead made it happen!!! It was like he was waiting for us literally. He got straight to the point, wasn’t fooling around like how some dealership salesman would be . He didn’t try to sell me another car he got me into the car I wanted.
JIM CLICK JEEP SERVICE WHAT A SHAME Complete fluid... - Craig
JIM CLICK JEEP SERVICE
WHAT A SHAME
Complete fluid exchange 2014 jeep rubicon 100,000 miles
Radiator flush preformed and mixed tap water which contain minerals not 50/50 mix or distilled water. Service manager stated this is their method and I asked if this is acceptable on Aluminium motors?
His reply was ask a plumber about the local water problems with corrosion.
Brake fluid flush I noticed still brown tint and service manager stated some of the fluids they use have a brown tint and if reservoir has sludge they don’t clean 😳👎
Differential covers were painted over in place with over spray on the steering arm and torsion bar and no new gaskets or silicone to do a certified differential cleaning.and fluid exchange.
Brake inspection listed front and rear brakes in red zone immediate attention. Upon inspecting found rear brake need replacement but front brakes in green zone which shows dishonest reporting to benifit putting money in their pockets.
Replaced PVC valve and tech stated hard place to change out. Driving down the road the Jeep engine quit and towed to a different dealership and found wire shorted in the area of the PVC valve and fixed and down the road 😳👎
Jim Click service manager wanted me to rate them 💯 percent 😳🤔🙃🤣🤣👎
True Story Craig
I wanted to say thank you to Misty Corbin. THE. Service... - Wboyer98
I wanted to say thank you to Misty Corbin. THE. Service advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there to answer questions for anything. Great job.
Worst service ever - Dan
First issue they sell vehicles with major issues. We got a Chevy Malibu the tires rub constantly so we bring it back. They hold it 2 days but we get it back still with the same issue. THEN they charge you EXTRA for paying early who does this?? You're getting your money early and you are charging for it. There has been nothing good to come from this auto shop buy your cars elsewhere.
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Courtesy Chrysler Dodge RAM of Superstition Springs
Moore Chrysler Jeep
General Sales manager