Awesome sales dude! - Amanda
Shant was an awesome salesman he explained everything in detail and got me into an amazing jeep at an amazing price! I would highly recommend anyone come in and see him if your looking for a new car! Thank you for all your help!
Top Reviewed Specialists At This Dealership
Battery Replacement and 30000 mile check up - Bill
After being left on hold twice for about 10 minutes at Airpark, where we bought the Jeep. I hung up and called Chapman, Scottsdale. Was greeted on the phone very promptly and they said bring it right over. We had to jump start the battery (5 years old) and we took it over. The service advisor was Anthony Lopez. He took down all the info and we went home. He called in a few hours and explained what needed to be replaced and what was marginal. We only have 35000 miles on this Grand Cherokee will keep it a few more years. Anthony even replaced the battery in the key fob. Anthony applied some dealer coupons to the final bill and was so satisfied with the final bill. Thanks to Anthony Lopez and the Service Department for making a pleasant day after a bad start. Bill and Joanne Kuehl
Great experience! - Meyah
Jerry was extremely helpful, attentive, and knowledgeable! Both Jerry and Finance stayed open late to get me into a car I love. Definitely recommend for your car buying needs!
PURCHASING A NEW 2018 DODGE DURANGO - RLBeye
This is my third vehicle purchase from this dealer. While every purchase was a pleasant experience, this last purchase was by far the best. All the sales staff were friendly and helpful. My salesman Willie, listened to what I was interested in, worked to find a vehicle that matched those interests and then worked to structure the best deal. The whole process was stress free and enjoyable. I drove away in the new Durango I wanted and know that I will continue to visit this dealership for my service needs as well as any future purchases!
Sales Leasing @ Fleet Acct Manager
Sales Leasing & Fleet Manager
Sales & Leasing Consultant
Just stopped by to look but the service won my business! - Kfreitas515
I was preapproved through my credit union and was only stopping by to show my husband the jeep I wanted (before buying across town at another dealership.) We stopped Jay Johnson in the parking lot to ask him a few questions. He was extremely helpful and his excellent customer service won our business over. I could not be happier with my new Jeep. I will recommend working with Jay at Moore to everyone I meet!! Thank you for a great experience.
Unbelievably Easy - ELW
Prior to coming into Heggs my husband and I had already spent more than 2 weeks shopping for the right car at the right price. We already had our financing set up. We probably test drove over 10 cars and visited 5 dealerships. Each dealership advertising their prices on their website. Each dealership was the same, they advertised low to get you in the door and then bumped up the price with what they referred to as "aftermarket upgrades" and service guarantees that had already been "added" to the vehicle and could not be removed or declined. These addendums to the vehicle price usually added $2000 - $3000 to the "out the door " or pre-tax price of the vehicle pushing up the overall cost as well as our APR and monthly payment. After finding our car on Heggs' website I reached out to their online sales department and got a response from Oscar. Oscar and I exchanged a couple emails regarding prices and addendums and by the end of the day I was anxious to test drive the car I had my heart set on. Upon arriving the dealership, we were greeted right away and were connected with Oscar promptly. Within 10 minutes we were behind the wheel for the test drive. The drive was great so we headed in to start the "negotiations". I showed Oscar our financing paperwork as well as what we referred to as "my homework". Oscar took it to his finance team and within about an hour we walked out the door with key in hand and, honestly, complete shock that things went so smooth! No haggle or hassle at any point. We kept waiting for it but it never happened. Even a couple days after our visit we were still in disbelief. If we are ever in the market again, we will definitely be going back to Heggs. And that you can believe! 👍?
Vehicle Upgrade Coordinator
New awesome dealer in QC - Mickey Foster
New dealership on my side of town. My wife and I went in this last Thursday because they had some awesome looking Rams in their lot. We meet with the GM Heath who was great. He got us with Pete Johnson because he was the resident Ram expert and indeed he was. We felt comfortable talking with him and his knowledge of the truck was on point. We really appreciate the feeling of not being pressured and truly felt appreciated. So we bought the truck and I love it. Thanks Rodeo Dodge for a smooth and genuine buying experience.
Oil change - Summer Vandehey
Fast, friendly service. My first oil change on my 2017 Jeep, was free! I even got a free wash on my Jeep. Will be back for more service on my Jeep.
Shanty’s - Bas59
Very professional classy and not pushy! They showed me how to work my Jeep and set my phone up! They offered beverages and made sure we were comfortable.
I am very happy with my first Jeep! Now I can go anywhere! Thank you guys!
Wonderful experience - Dawnniess
Nasser Abuelian was delightful to work with! I would highly recommend this dealership and salesperson to everyone I know. I will never work with another dealership again. Great experience from everyone! Thank you
Worst service department EVER! - Sgibson0316
Toby and Jake in service are a JOKE! They have the assistant calling when doing warranty work, he will say there was a code then Toby and Jake say oh he was wrong nothing is wrong with your vehicle! My truck has been in for a total of a month and I haven’t even had it 10 months yet!! Funny how all my problems start after they change my oil. They even said “maybe we put dirty oil in by mistake” WAIT WHAT!!!! Never ever use them! They will screw you out of so much money.
Warranty work - Kewallace
The staff was very professional. I was confident in their work. Car is running smoothly air conditioner is working great. Received car in a reasonable time.
scheduled maintenance and service - jpdrvr
My service rep. David Rupp is very helpful in getting everything accomplished. All service requirements are explained and the work is completed in the time frame as promised.
Any issues/questions arising as a result of repairs/service are quickly addressed and resolved.
Staff is courteous and the parts department is especially helpful.
Great Service Department! - Brent Alderman
My Jeep Grand Cherokee broke down on the I-17 between Phoenix and Flagstaff. Overheated with engine lights and oil gauge in the red. Nearest Tow was Cottonwood, AZ and the Oxendale Chrysler-Dodge-Jeep Dealership.
Jessica in the service department talked to me on the phone while I was stranded on the side of the freeway, she assured me they would get me taken care of. Jessica communicated with me every day in regards to what parts needed replacing, the order status and ultimately the completion of repairs.
I was very happy with the work done and for me the face of the Dealership in working with Jessica. She deserves a raise!
Excellent Experience. - Olive Cast
This was my first time buying and Jason made everything quick simple and great! My experience was excellent all thanks to him! Thank you Jason!
professional - pat
excellent dealership all around great priduct knowledge and very responsive. Robert Brickman was my salesman and he did an excellent job with my trade and my new truck.
Best dealership experience - NewCaddy11
Had a good overall experience. Sales rep was patient and helped alot. Finance guy was very detailed and made sure I understood everything. Wont buy a car anywhere else than Bill Luke.
Awesome, fun, professional, service - jacqui clay
Jeff, Marty and Jeremy we were great to work with, completely satisfied! Will purchase another vehiclevel from them at the end of the year. Fantastic!
Salesmen & Managers consider themselves better than you! - Troy W
I wish I could say nice things, but no. I really wanted to buy a vehicle, but the salesman wanted to waste time for no reason other than insult my intelligence. While in the phone prior to me setting foot on the lot we agreed on a set price on a Dodge Journey SXT V6 with Power and Connectivity packages for 19.8. Then when I arrive the price suddenly jumps 2 grand higher. Then he went on and on about how he had no control of the price, then I said why am I talking to you. Then he starts talking about the MSRP and how that makes a difference. It doesn't by the way.
So to stop him, I gave my analogy of my widget company. The widget company sells me a widget for 5 cents and says the MSRP is 1 dollar. Customer walks in and says that's too expensive, so I say don't worry you qualify for thec wearing blue pants rebate for 25 cents. He then says sold and buys my widget for 75 cents. I then make a profit of 70 cents.
This analogy seemed to confuse him and he went right back to why we couldn't go back the original agreed upon price. I said I'm going, he said we can still work on it. I replied are we going have a deal at 19.8? He said he stayed late for his kids. I have kids, what does that have anything to do with anything? Then I got in my truck to leave, he went into the building and started laughing with the sales manager. If he didn't do that I wouldn't be writing this. He could've waited ten minutes until I left to make fun of me. He lost the sale over 450 dollars and they lost a family of customers because they were obtuse and demeaning.
Epilogue, I found a better price with Autonation in Phoenix by 2 thousand.
Start here and you'll never go anywhere else! - TAMMYMCDC
A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!
Tisha Jones is TOPS!!!!!!!!!!! - HappyGal
Worked with Tisha a few months back. She helped me get into this gorgeous blue Toyota. I do have a disability that can make a big difference in my ability to drive, so she made sure that it was a vehicle I'm able to use without an issue. Her and her partner, Damian(?), were great, and made sure everything was smooth from start to finish, even while we had to work with a friend of mine out of state.
Lousy service - special agent
This is the third Jeep we've owned that was serviced by this dealership! Only Jeep dealership around to keep warranty service records. Examples: Walk-in service, we're too busy, come back after 1:00p.m. Return at 1:00 p.m., do you have an appointment, we're still too busy, come back tomorrow. Came back next day, what, we don't make appointments for routine maintenance!
Attempted to schedule 30,000 mile service on-line, 06/13/18, and next available time was on Tuesday, 06/19/18. Service Manager e-mailed me at 11:00 a.m. to confirm request and stated that someone would be contacting me to schedule appointment. On 06/19/18, still have not heard from service department. Sent service manager another e-mail, but have heard from no one at Hatch!
poor customer service by the manager - Joseph H Brandenburg
I bought a used Dodge Journey from Chapman payson store, vehicle had a few issues, the dealership choose to fix one of them, but not all of them, I emailed the sales person to express my concerns and he said he would have Bill call me. Bill emailed me on Thursday 4/13/17 and asked me the best time to call me, I immediately email back and said anytime at my cell number. I emailed Bill a week later to ask why I hadn't heard from him yet and still have heard a thing! Joe
Prolonged survice. - Don
Tates Ford in Holbrook AZ is over all dingy, water stains all over the celing. No soap dispenser in mens room. A secluded oil change took one hour and 45 minutes. After an hour and a half waiting we were told we were next in line for the wash. After 15 minutes we were told there were 2 ahead of us? Not sure how that works. Anyway the whole experience was bad. Glad we are from Michigan and won't have to deal with them again. Time for Ford to do some inspections of there dealerships. This place was run and looked more like a old truck stop...
Great value - Tyrex
I just bought my second vehicle in two years from Planet Chrysler Dodge, I can’t thank my sales professional Richard Wirtz enough for the help he provided me with the purchase of my new Ram 2500. Along with the help of Dustin Hede and the managers here I have recommended Richard and this dealership to my friends and family. Thanks again Richard, see you, next purchase
Very poor customer relations!!! - Dave and Candi
Dishonest dealer. We signed paperwork Mar 21. A manager had an accident in it and took our truck to Metal Mayhem body shop to repair the door and promised it to us by Apr 7, because we’re going on vacation. That has come and gone, 17 days now at the body shop they chose. They have been paid for the truck, we have insurance payments set up, and still no truck. They rarely return phone calls. At signing they said the door would be a top priority, 3-4days, what a joke!!! They were to replace the windshield, also, that remains a mystery at this time because the body shop won’t let us see our truck. The dealership does not communicate with us or seem to care about this dilemma they caused.
A Bad Buying Experience - Kbrown
We bought a used truck there and got home and put it in the garage and realized it was not what it appeared to be at the dealership. But I’m sure they knew that. So we called our salesman Mitchell and told him about it. He was very nice. In the meantime we looked at their website and saw a brand new truck that was “advertised” about $3K higher than what we just paid for the used one so we thought we would just trade the used truck back in and purchase the new one.
We spoke with Mitchell about what we wanted to do and what truck we wanted and asked him to work up the numbers and he said he or his sales manager would get back to us with the numbers. Nathan Woodson called us back later and sent a breakdown of the cost of the purchase of the new truck and the trade in value of the used truck we had just purchased. We only drove the used truck home. The trade-in value they would apply towards the new truck was $3250.00 lower than what we had just purchased it for a couple days earlier. When I said that was not fair his reply was we are running a business and have to make money. On top of that the new truck that was priced on their website was not the numbers that were used in the new purchase agreement that was presented to us. Beware of their e-pricing as it is the old bait and switch game with Woodson and/or dealership. They also add a $1500.00 accessory fee for nitrogen in the tires which is not included in their e-pricing. Nathan was a very condescending jerk too. He wasn’t willing to deal with us at all. A dealership that doesn’t honor their internet pricing and the vehicles they sell certainly doesn’t care about their customers. We will never buy from them again and certainly will warn friends and family of how this dealership operates.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
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