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Very helpfulCommunication 100%Detail oriented Is a... - Katsbaltz
Is a pleasure take my Jeep to the service
I feel very confident and secure
Very fast and complementary coffee ☕️
Top Reviewed Specialists At This Dealership
Went in for oil change Chris took care of me got me in... - rtucson5
Went in for oil change Chris took care of me got me in and out on the express oil change thank you so much Chris...
Internet Sales Manager
Internet Sales Manager
A new experience in car shopping - roger7087
We went to Chapman because they had the color of car my wife wanted to see, but in the wrong model. Jordan Colwell took the task of trying to match our needs to what they had in stock. After a series of questions, and a lot of patience, he found the sweet spot and we ended up with the perfect fit between my wife and a new Grand Cherokee. Perfect color, great performance and a happy car buying day. These are expensive vehicles and a serious commitment. Jordan really expected those facts and did what he could to ease the pain. This is our third Grand Cherokee and fourth Jeep all together. I think this one is the best of the bunch.
Had my Durango towed in, the service agent was great and... - Matty SP500
Had my Durango towed in, the service agent was great and really made getting the repairs done a walk in the park. Highly recommend and will be using for future service or tech needs.
Joe was awesome! Definitely helped me find something that... - Addie
Joe was awesome! Definitely helped me find something that suited my needs and my families. I definitely recommend others come here if they’re looking to buy a new vehicle. Thanks Joe!
Sales & Leasing Consultant
Sales Leasing @ Fleet Acct Manager
Friendly and informative dealership - dwoodward15
We had a very good experience with our salesperson, Jay Johnson & Financial Manager, Evan Robin. Jay was very friendly and easy going with no pressure. We were very comfortable with him. Evan was also friendly and informative.
Purchase of a new Ram went really smooth and fast - belsouthwest
Matt always takes care of my truck needs and gets me exactly what I am looking for. He takes care of all of my paperwork so all i have to do is review and sign. Great experience.
Commercial Sales Manager
Excellent buying experience - kevinjmaz
I have purchased many vehicles at Jones Ford. The process has always been easy. Chuck is able to find me a car or truck that fits my needs and always available to the many questions I have after the purchases.
Amazing service! - Timothyyoung0121
I’ve purchased 2 Trucks in the last 9 months. Lawley automotive goes above and beyond to provide the best deals. Amazing service and great prices.
Honest and caring people there. Rob is the best mechanic,... - Cw
Honest and caring people there. Rob is the best mechanic, I only have him work on my car! I wouldn't go anywhere else. Pricing is great, people are great!
Worst dealership Ever - Jesus928!
Lies after lies . Won’t ever take my car to this dealership again. Paid $260 for a full service and got it back missing parts and no service was done
Buyer beware! - BarbaraJean
My husband, Brian Pretty, bought a 2007 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this car. They only figured out what they were doing when he threatened to walk. With a credit score of 716, he should have been approved for a loan and driving off the lot in two hours. Instead, they bulk ran his application through TWENTY DIFFERENT LENDERS all at the same time. (We were in the process of buying a home. This little stunt dropped his credit score to the point where we had to work for hours with our lender to get approved for a home loan.)
After hours, my husband was finally able to drive away with his new car -- however, that's when things went from bad to worse. They forgot to have him sign a paper so he arranged to meet them halfway between our home and the dealership. He was stood up. They arranged to meet him a second time. And a third. And a fourth. He was stood up yet again. In the meantime, his original temporary plates were getting ready to expire.
To give them SOME credit, Tempe Dodge actually did email over a new temporary plate. Now his temporary plate is getting ready to expire a second time. When he spoke with Tempe Dodge, they said they were having a hard time getting paperwork from the original owner. Did you people sell my husband a STOLEN CAR? Why does he not have real plates yet? He's made two payments on the car and still doesn't have plates! Come on already.
Oh! And the car was sold to him without heat or cruise control. Who did the pre-check on this vehicle? It's costing him a $500 deductible at another dealership to have the heat and cruise control fixed in a car that should have been 100% leaving the lot.
Our next stop is the Arizona Attorney General's Office.
Buyer beware. These people are shysters.
Excellent! - jason
All I met at York were great. I enjoyed my buying experience and would recommend York to all. I especially liked the internet sales experience = no xxxxxxxx!
Great Service Writer Rose Serna - Janice
We now have 2 Jeeps and both are serviced by Earnhardt. We trust Rose Serna for honest and great communication as our cars are being serviced. She's amazing with so many years of being in the Service industry... and it shows. Thanks Rose for all you do!
Very pleased with the Service Advisor Debbie Pratt. She... - cwatt332
Very pleased with the Service Advisor Debbie Pratt. She did all she could to get my car fixed and kept us informed at every step. Very happy with the service. Thank you Debbie.
2019 Jeep Sahara Purchase - Paul Fox
Purchased a 2019 Mojito Green Sahara and could not be happier! Ghaleb Zagha was very knowledgeable and helpful through out the sales process. I had returned back to him from a prior visit (6 months) as it was not the right time then but ultimately he was great in aiding me through my Jeep purchase. The vehicle had a visor issue and that was quickly dealt with from my Service Advisor George Chacko who also was extremely professional and made the repair quick and painless. Lastly was an item that needed to be ordered and installed after my delivery and this was handled by Raechel Vaniwaarden (Internal Service Advisor) and GSM Willie Rosalas. I was extremely impressed as it was taken care of with the upmost customer service and positive customer experience in mind. I will be happy to share my experience both from my post to others whom are looking to have a hassle free positive professional experience in the car purchasing arena. This is not common place in the industry and is a breath of fresh air! Thank you to the entire team of professionals over there at Airpark Chrysler Jeep Dodge RAM.
Wonderful service - Bob1000
A truly wonderful service department. I am very happy returning to this dealer for automotive
service. They are friendly and professional. The work is done quickly and vehicle returned when
promised. I will continue to use them for all of my vehicles needs. Thanks.
Bait and switch - Hershey
Told me to buy part from their parts dept. And they would install for free. I gave ok. After taking the front end of my truck. They said the bill would be 250.00. I was told you dont like that to bad. We will put it back together. I said ok took 15min to put back together. Tried to inflate the bill.
Unorganized and Unprofessional - asjacobssr
We got an advertisement in the mail for $100 worth of gift cards if we made an appointment with Danny Thomas. I called him, made the appointment for the next day and he asked if I wanted to start the pre-approval process over the phone. I agreed and he told me someone would call me back within 5 minutes. Nobody ever called. My gut told me not to keep the appointment but I did. Drove 20 miles just to be further disappointed. After having to wait to meet with someone we were told the car we liked online wasn't there (the return phone call promised would have helped discover this) and they didn't even have the $100 worth of gift cards. The salesman who met with us (Mike?) was rude and made us feel like we wasted his time.
Airbag repairs declined on used car purchase - Andrea S.
I am very frustrated with the experience between this dealership and my parents' recent purchase of a vehicle. I am hoping the addition of a negative review on their website spurs some communication to resolve this active issue as of 10/13/2019. During the test drive, my father noted an airbag warning that came one and mentioned it to the salesman. The salesman noted this was likely a recall issue and would have it diagnosed when they returned to the dealership. While the paperwork for the purchase was going through, my father asked again about the airbag, at which time the salesman assured my father that even if it wasn't a recall issue, the most they would have to pay would be $25 to fix the issue (per AZ Lemon Law). The purchase was complete and an appt scheduled to check the car out and diagnose the issue. After waiting over an hour with no work being done on the vehicle, by father asked about progress. Right after that, the car had service staff looking into the issue. After a couple more hours and NO COMMUNICATION, my father had to ask AGAIN for status. The dealership said they identified the issue, and he could take car home while they waited for the sales manager to approve the expense to fix the airbags. Two more days passed, with NO COMMUNICATION. My father called the dealership back to find out that repairs were not approved. When he asked to speak with the manager, my father was told he was busy. My father called back SEVERAL TIMES that same day and was repeatedly told the sales manager was busy and couldn't talk. Finally, we left a message with another manager requesting a meeting with the sales manager and the general manager of the dealership. WE HAVE HAD MINIMAL/NO COMMUNICATION WITH THE DEALERSHIP throughout this experience. We are now sending a formal, notarized letter per AZ law to see if we can get action on this issue. We'll share more once we see if they're willing to work with us on this issue. CAUTION, CAUTION, CAUTION!!
Excelente atención y servicio, súper valiosa la ayuda en... - franciap26
Excelente atención y servicio, súper valiosa la ayuda en el financiamiento recomendados 100% nos encantó el dealer excelentes acabados súper espacioso y gran stock de carros
Horribke service - Randy
They will accuse you of trying to run a scam on the loaner car they give you. This is a terrible place for service. Plus will scam your warrenty for additional repairs after they fix it so you have to go back in. Believe me, they will.
Friendly Staff and Honest Salespeople! - Joe Cox
We were recently in the market for a used Dodge Journey and wanted to stay away from the big dealerships in Phoenix. After searching online for a Dodge dealership in the area, we were directed to Arizona Dodge in Safford. We looked at inventory online and found a deal too good to pass up on a 2018 Certified Dodge Journey AWD and called to schedule an appointment. When we arrived, we were greeted by a courteous salesman named Garson who was very knowledgeable about the Journey we were coming to look at. The Journey was parked out front and was exactly what we were looking for. We needed to trade in our old 2010 Dodge Caravan that we still owed a little too much on and helped us correct a mistake we made a few years ago.
I would highly recommend Arizona Dodge to anyone looking for a small town dealership with reasonable prices and friendly staff.
Thank you again so much!
Amazing Service - Doug
Visiting Bullhead City from Canada with my 2018 RAM. Everything was working fine but went to start the engine and nothing at all. Didn’t seem to be a battery issue but tried boosting anyway and nothing. Had AAA load the truck on their flat deck and take me to Swanty’s Dodge. It was a Wednesday afternoon about 4:30 pm and 100 degrees out. I was expecting a response that they wouldn’t be able to look at it until the next day (or later). Service Writer Debbie cheerfully greeted me and I explained my situation to her. She took my information and advised that they would get it off the flat deck and look at it right away. She took me to the customer lounge and pointed out where the cooler full of ice cold water was if I wanted some. Soon Jay the technician came in and asked several questions regarding the symptoms leading up to the truck not starting. Two more times Jay came in to update me on his progress of diagnosing the problem. Debbie was even ready to start getting a loaner vehicle ready for me. In about an hours time, Jay had replaced the ignition module AND performed a maintenance check on the truck which included topping up my DEF. I signed off on the warranty papers and they handed me the keys back. Never have I seen such an effort at positive customer service as what I experienced that day. A hot day in a foreign town with vehicle problems can really go sideways in a hurry but my experience was anything but. Thank you to Debbie and Jay and the Swanty’s management for your approach to customer service.
Worked us in and no charge! - Holbrook fors
We were traveling cross country and had a problem with out taillights which was very scary because we are hauling a 27 ft travel trailer. They worked us in on a Saturday and found a missing fuse which they replaced at no charge. Another couple traveling thru had an electrical problem and were so impressed that the service department responded so efficiently. The receptionist was incredibly personable and the service manager was great showing us how to get to the secondary fuse box (not so easy) and explaining what caused the problem. Great experience and we’re back on the road after a short delay on a Saturday afternoon!
Lied and stole my money - Eva S
These people lied to me when I purchased my car about the warranty. I have cancelled my warranty and not given me my money back. The GM is now ignoring my calls. DO NOT PURCHASE from these liars. Me and my attorneys will be visiting them very soon.
what a joke!!! - kevin from kingman
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!!
Worst service ever - Dan
First issue they sell vehicles with major issues. We got a Chevy Malibu the tires rub constantly so we bring it back. They hold it 2 days but we get it back still with the same issue. THEN they charge you EXTRA for paying early who does this?? You're getting your money early and you are charging for it. There has been nothing good to come from this auto shop buy your cars elsewhere.
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