My experience with Carvana has been nothing short of a - Lciavarello
My experience with Carvana has been nothing short of a nightmare.
• First vehicle: I purchased a car with only 4,000 miles, and on the day of delivery I was told the engine had a knocking sound and asked if I still wanted it. Absolutely not!
• Second vehicle: I purchased another car more than a week in advance and even paid shipping fees. The day before delivery, I was informed it had been sold to someone else! I was then told I wouldn’t receive my refund for 7–10 business days—and not until after I purchased yet another vehicle and completed the 7-day trial period. Completely unacceptable.
• Third vehicle: I finally tried again, only to be told on the delivery day that it had to be rescheduled a week later because they were short-staffed. I had to drive to pick up the vehicle myself. When I got there, it had far more imperfections than advertised, and there was no paperwork ready for me at all. Had the vehicle inspected for MY PEACE OF MIND and a tire needed to be replaced at MY COST while I am still under the 7 day warranty through Carvana. Multiple nails found in the inner rim area! Carvana is the ABSOLUTE WORST! I highly advise anyone to STAY AWAY!
Every step of the process was disorganized, misleading, and frustrating. Communication was poor, accountability was nonexistent, and customer service was unhelpful. After three failed experiences, I can confidently say I will never use Carvana again and strongly advise others to stay away.
Read More