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Amazing experience. I really enjoyed working with Omar... - Eric Ji
Amazing experience. I really enjoyed working with Omar for my car purchase. He is so friendly, and well knowledged about Mazda. I really appreciated his help!
Top Reviewed Specialists At This Dealership
Awesome experience! Friendly and very helpful. She made... - Gabygpd3
Awesome experience! Friendly and very helpful. She made buying a car a great experience. Definitely recommend.
Internet Sales Consultant
Every one on staff has been friendly and helpful the... - Joe_valdespino
Every one on staff has been friendly and helpful the service has been great and I've seen customers coming in and all treated like me. I enjoyed talking to George my sales agent. Onmy return visit.
He was so helpful and did an amazing job about showing me... - kaur.ranjana
He was so helpful and did an amazing job about showing me all the cars I wanted to look at and answer all my questions.
Internet Sales Manager
Erick, Roman and the team at Mazda were wonderful to work... - EMTAN3012
Erick, Roman and the team at Mazda were wonderful to work with. They made the process of leasing a new car extremely easy and painless for an ex-New Yorker like myself! They were friendly, professional and communication throughout the process was great, I would definitely recommend coming here if you're in the market for a new car
Staff was very helpful. They made my car buying... - dena
Staff was very helpful. They made my car buying experience pleasant. I would highly recommend John Hine Mazda.
I dislike buying a car but this was easy, quick, and Max... - DENICEJV
I dislike buying a car but this was easy, quick, and Max Cuadras was wonderful to work with. He really made it so comfortable and easy. I highly recommend buying a car through Max.
Sales & Leasing Consultant
Dario is a awesome sales guy!! I highly recommend him if... - TOYOTATACO1988
Dario is a awesome sales guy!! I highly recommend him if you are looking for a new or used car. I live over 6 hours north of Spreen mazda and they were very accommodating to me being so far away. They overnighted me all the sales contracts needed to close the deal, sent detailed videos of the car i was buying and even picked me up from the airport when i came down to pick my new car up. i wish more dealerships had sale associates like Dario because he made my car purchase as smooth as possible. Thank you very much Dario!!! -Logan walk
Nothing but positive things to say about this dealership.... - jordanestes
Nothing but positive things to say about this dealership. Thanks for always taking care of me! So glad to have Rick and Cyrena as my go-tos.
The sales people (Ricardo) & (Will) were the BEST...... - jeweler14k
The sales people (Ricardo) & (Will) were the BEST... They were not trying to just sell me a car, they cared about the buying experience.
I would recommend them 100%.
Also the finance manager (Greg) was the best I have ever seen. There job is to sell you all the warranties. Thats how they make there money. Greg explained all the warranties to me and did NOT push anything on me. He let me select what I wanted and didn't want.
This dealership was my best experience I have ever had buying a car and in my 74 years I have purchased a lot of vehicles.
Go see Ricardo or Will for your next vehicle.
This dealer is a scam, stay as far away from them as you... - Eli
This dealer is a scam, stay as far away from them as you can. They tack on an extra $3,000 of “security accessories” to the price of their vehicles whether you want them or not. This is unethical.
Kathy Nguyen was very professional in greeting me, asking... - MazdaCX5Owner
Kathy Nguyen was very professional in greeting me, asking my needs for the visit which was just a general routine service. When I found out there was more work to be done after inspection, she explained the work and the need for it. She is friendly and personable and I enjoyed the overall experience of having my car serviced. The facilities and the waiting area are also very clean. I have been visiting this dealership for over 5 years and the service level and the staff have been top notch in my opinion.
Jazmin is an absolute professional and max the whole... - mvalineslo
Jazmin is an absolute professional and max the whole experience straightforward and easy. I wouldn’t hesitate to send any of my friends and family to her.
Dear John (Hine Mazda), When this all started, I was so... - James C
Dear John (Hine Mazda),
When this all started, I was so excited. After a decade in which we bought 3 different Nissans, we were finally looking at making that it happen with a new CX-9. Yes, technically a “certified pre-owned” but with just 5k miles and coming from a Mazda dealer, we thought it might still be a good experience.
On our first date, the salesman (we’ll call him “D”) was dismissive of us and hurried us out the door for another hookup. Later that night, I ended up texting with sales, gathering more detail on the car and talking turkey on the price. I made what I thought was a competitive offer and the next morning was told that my offer was accepted. Sometime later that day though D texts us to say that they in fact did not accept my offer, wanting $900 more but that he’d knock $100 off if I came running in that day. Oh, and someone else had already agreed to pay full price on the car sight unseen so I better rush in before they got it. Classic sales pressure technique but wanting the model and trim they had in stock, I accepted it. This unprofessional sales tactic should have had me walking away at that point but that candy apple red CX-9 with air-conditioned front seats was calling and as our car had been damaged in an accident, we were in need of moving forward with another car.
We move forward to the long grueling process of finance, paperwork, etc. I had preapproval from my credit union but as the bank was closed that day did not have the check from them in hand. We were going through a refinance on our mortgage and I made it abundantly clear to D and the finance guy that I did not want a lot of inquiries on my credit. They said they were going to just check to see if Mazda would match the interest rate I had with the credit union so we could drive the car home that day, which I agreed to again making it clear that I did not want multiple hits on the credit report. We ended up with Mazda financing the loan, but as I went to close on my mortgage I found they ran no less than six different inquiries without telling me. This delayed my refinance process and resulted in me having to pay a discount point in order to keep the rate the same.
The business with the multiple hits of course would not become evident to me until later and when I raised the issue with the finance manager I was told he was going to look into it and get back to me. In this case of course what’s done is done, there is no way to undo the inquiries and the mortgage refinance is done – but a return call and maybe an apology would have been nice. I have yet to hear back from anyone on that issue.
During the finance process we also agreed to add the Cilajet paint sealant. As this was a pre-owned car, there were a couple of paint chips that they agreed to touch up prior to the sealant. We scheduled a date to bring the car back, dropped it off and were given a loaner car. Nice! Later that day we go back to pick up the car. The loaner car department is open until 6 so you can pick up your car until then but the service staff is all gone at 4 PM, so when we went to pick up the car there was nobody in service to talk to about the fact that they used the wrong color touch up paint on the car. What were previously small chips were now dots of the wrong color paint that stuck out like a sore thumb. On top of that, there was a line of black paint that had been dripped onto the right front fender, where previously there had been no problem. They told us to leave the car there for the service person “T” to look at it the next day and to hold onto the loaner. The next day we talk to T, explain the issues and he said it’s being taken care of and will be done that day (Feb. 25). That would be the last time we’d see the car until March 10. The first touch-up guy didn’t come that week and then he was going to come the next week and then “he had to be let go because his work wasn’t up to par” (who tells a customer that?) and then we waited another 5 days until the new touch-up guy came in. We finally came back to pick it up, finding the chips acceptably fixed but a visible line where they touched up the paint spill. Despite pictures we had showing the black paint and that T had seen and acknowledged, the service manager insisted that the line was a fix of an existing paint chip. We were told he’d review something and get back to us. Again, no callback ever occurred from him. D, the original salesman did give us a call but of course did not have all the information on what the problem was nor the ability to do anything about it.
While I still sit around waiting for anyone to call me back, I just received the registration paperwork, showing that the Mazda I just bought from Mazda and financed with Mazda lists a lienholder of…Toyota Motor Credit. I can’t even begin to understand how that even happens, much less how to fix it. I do know that it will be another PITA and that John Hine Mazda will almost certainly say it’s not their fault and not their problem. (Edit: apparently Toyota Motor Credit owns Mazda Finance so this is correct)
To sum up, John Hine is unprofessional in their sales, dishonest in their financing, incompetent in their service department and uncaring in their customer service. Other than the paint stripe that we’ll have to live with forever (certainly not taking the car back to them again), we love the car. But with so many choices, I would never ever go back to John Hine Mazda and would recommend anyone else considering buying a car to take your business elsewhere. Anywhere else.
excellent customer service knowledgeable agentsCharlie... - Lon
excellent customer service
Charlie and Chito helped me a lot
Nothing went like it was supposed to had a person who was... - dmw1939
Nothing went like it was supposed to had a person who was to take care of Llc paperwork and he disappeared never got any copy of paperwork as to what I had coming on a service had to take a trip and my car serviced and had to pay for it so have no idea what I have coming with the purchase of the car so very unsatisfied with the whole purchase going to try and get a different dealer who will take care of my car
Gabino was quick and easy to work with through phone and... - Kenneth
Gabino was quick and easy to work with through phone and text. Got the car delivered to my house same day without having to go to the dealership.
I bought a car at Riverside Mazda that was a hard to find... - CX-5 FAN
I bought a car at Riverside Mazda that was a hard to find color, both exterior and interior. I received an online quote and went to see the car. Michael greeted me and was very knowledgeable and pleasant. He pretty much let me ask questions as opposed to trying to lead me in any one direction. The dealership was able to put a deal together for me that was exactly what I was looking for, and to my surprise I drove home with a new 2021 CX-5 Grand Touring with premium package with Soul Red Crystal exterior and parchment interior. Both the car and the dealership are excellent and I'm a true fan of both. Thank you!
Sammy was very personable, and it was obvious he aimed... - LisaG
Sammy was very personable, and it was obvious he aimed to provide good and courteous service. He made sure he answered our questions. He was prompt and helpful.
Had a great experience purchasing our CX-3 from Steven.... - johnf
Had a great experience purchasing our CX-3 from Steven. I would highly recommend him if you are in the market for a Mazda in the Bay Area.
Everyone I worked with there was friendly, courteous,... - Pilot
Everyone I worked with there was friendly, courteous, professional and very helpful.
David-Josue-Val and Angel, Thank You!
My personal experience has been terrible. Lacking... - M.I.R.
My personal experience has been terrible. Lacking Integrity. Would not recommend doing business with them
First service on my new truck. Andrew was very friendly,... - 7OaksRider
First service on my new truck. Andrew was very friendly, made all the pricing very clear, and got me in and out for my scheduled service in a very timely manner.
The mechanics are lazy they lied to my face.,.they didn't... - Pat6792
The mechanics are lazy they lied to my face.,.they didn't look under the hood of my car at all..😡 Never going back there
Horrible experience. Sales people are rude and sarcastic... - pabloalomoto
Horrible experience. Sales people are rude and sarcastic and they always deceive people on every transaction made. Last year they tried selling me a used CX-9 for 19k and they wanted to charge me $800 a month for 6 years. I went to another dealer and I got a brand new one the grand touring for 52k with a monthly of $600. How does that add up?
To make matters worse, I got a coupon for a $50 oil change. I took my old Mazda for a service and I showed the guy the coupon and he said that the oil change was $49.95. The coupon didn’t have how much an oil change was but that I did have to pay taxes. I asked the guy if the only thing I needed to pay was taxes and he made fun of me “of course you have to pay taxes, you’d go to jail if you don’t” when they finished the guy said I owed $50. I asked how can that be? Than he told me the oil change was $100. I argued that he didn’t explain it right but by than it was too late because the service was already performed. When I walked to the car, they didn’t even wash it.
Worse car dealership ever!!! I highly advice not to ever go there. I for one I’m never going back there!!
I made an appt for a routine maintenance for my 2015... - WenD
I made an appt for a routine maintenance for my 2015 Mazda and was greeted by Taylor S. It was on a Friday and since I live in Oakland I needed a rental car as requested when I made the appt. When I asked Taylor about it he said "we usually dont do that" but I told him it was noted down when i made the appt he said "I will do it for you this time"
I was offended as I've been going there for 5 years now, if the policy has changed due to the pandemic or changed for some reason then let me know and don't expect me to know.
Moving forward, I am now renting the car and told the front desk person at the counter that I will bring it back on Tuesday since I will work in Fremont. Taylor called me several times over the weekend and left messages. The first call is their recommendation for additinal services on the car which will cost $600.
When I finally got hold of him, the second time, he said that the rental car was only good for one day. I told him my rental agreement was for Tuesday by 6oclock.
Again, he said it was only for a day. I told him no one communicated this new policy to me when I rented the car as I could make other arrangements and if this was such an issue the front desk would not have put the due date down for Tuesday plus Taylor could of told me this before I rented the car.
Now, my issue is Taylor's lack of customer service and communication skills. Let customers know about your one-day rental car policy.
Get it together Taylor S.
Show some staff unity....be on the same path because it looks bad when you say something different than what was agreed upon on the rental agreement.
I am a working Healthcare worker and don't intend to keep the car unless I need it to drive to different clinic locations. You made it seem as if I was trying to scammed the company.
Taylor S. is not good with customers, he is rude, and somewhat arrogant.
This is my first negative post for the Service Dept, usually I have positive feedbacks for my services there. Not sure why the service has gone down.
Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude, which Taylor S. lacks.
Customer satisfaction should Taylor S top priority, and hopefully creating loyal, returning customers or having happy customers recommend to their family and friends, Mazda services.
This is the worst dealership out there in entire bay area... - rams.bala
This is the worst dealership out there in entire bay area for Mazda. In short I wanted to buy a new Mazda and had offers from multiple dealers. Elvis said they can beat and promised me thrice on call. When I went there surprise!!! Not even close. I decide to walk out with my friend as I have better offer from other dealer ( Fremont Mazda ), the sales person ( Ron ) comes back and shows a very good deal. We were happy to proceed and he rushes and gets my credit score run. We step into the finance part and thats were we realize instead of a 60 month he has given us for 63 months. Not only didn't he reduce the cost but working the math we found he is charging us more. Furious we decide to leave as its already 7.15 pm and we wanted a car that day. Store manager comes in talks his usual crap and reduces less than 10 dollars and says thats the best he can do else you can walk out. We were in a very tough situation personally and had to purchase the car. Car is great but this dealership sucksssss. Stay away and don't even enter their lot if you want to buy a car. I repeat beware!!!
So I made an appointment for an oil change and key... - Bartsimeon
So I made an appointment for an oil change and key duplicate. Is 2 hours worth the wait?
Wonderful service - Vargas12
Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean space that is welcoming and comfortable.
Wanted to gauge me out of $7000 on my trade-in and said... - stuban1
Wanted to gauge me out of $7000 on my trade-in and said it like he was drinking a cup of water. In my opinion the worst of the lot besides being unprofessional and unfair for a fleet manager. This man seems to only care about his own pockets and the dealership. Try the larger dealerships you couldn't do worst in my opinion.
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