2,899 California Used Car Dealers

Poor Service and Lack of Accountability – Be - chrischavez13

Poor Service and Lack of Accountability – Be Cautious I brought my 2017 Honda Civic to Diamond Honda for a coolant service, and the experience has been extremely disappointing. The time it takes just to get a proper inspection is unreasonable, and I was charged more than once for the same issue — which is unacceptable. Management and service operations show a lack of urgency and care. If you value your time and want quality service, I suggest looking elsewhere.

Great customer service. - nicolepinning

Great customer service. They all are so accommodating and genuine. They worked with me to make the process of buying a new car painless and ensured I understood all my financing options.

The dealer is open, transparent, easy to communicate and - 10monica20

The dealer is open, transparent, easy to communicate and really achievable, if I have any questions, I can reach out to them at anytime.

I brought in my brand new 2024 Toyota for its first - drlovesunshine

I brought in my brand new 2024 Toyota for its first scheduled maintenance, and the car was in perfect condition prior to the service. Immediately after the maintenance, the headlight completely stopped working. We contacted the service department right away, but they claimed that the issue was caused by rodent damage that "coincidentally" occurred at the exact same time as the maintenance. Despite the vehicle being under a two-year warranty, they refused to cover the repair. At first, they quoted us over $700 to fix the headlight. After lengthy discussions, they offered a so-called "favor" by giving a discount—bringing the cost down to over $400, which is still completely unacceptable for a brand-new vehicle under warranty. As a result, I had to use my husband’s car to commute to my job at the hospital, while our two young children had to walk home from school with him for over half an hour. This situation was both disruptive and stressful for our entire family. This experience has been deeply disappointing. The service department was dishonest, dismissive, and unprofessional. I brought in a perfectly functioning vehicle for routine maintenance and ended up with a major issue that they refused to take responsibility for.

Horrible. - t_muscio

Horrible. My Tacoma had a paint recall, made the appt to bring it in for repair. Over 5 hour round trip for me - and wife has dementia. Everything I do has to be pre planned. Lady I made appt with assured me the truck would be left there and I would be given a loaner until completed. Not so. My over 5 hour round trip was for them to take 4 pictures. NOTHING accomplished at all. I was lied to. I'm absolutely disgusted by this.

You have amazing service and I love to tell people that - narindershastri

You have amazing service and I love to tell people that how satisfied I am thanks.

Service person, was on top of the necessary repairs and - BERNARDPALK

Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..

Valley Hi Honda had exactly what we were looking for. - pj

Valley Hi Honda had exactly what we were looking for. They worked with us on price and trade in. We are very happy with our buying experience.

Took my Rav4 in for 10,000 mile maintenance. - Oopnern

Took my Rav4 in for 10,000 mile maintenance. John Fildisis took care of everything. He answered all of my questions and was very friendly, courteous, professional and thorough. Great experience dealing with Frontier Toyota. Highly recommend!

Great service would highly recommend. - Jimmy

Great service would highly recommend. Very friendly and worked with with me on the repairs

My salesman, David, did a phenomenal job of ensuring I - Dada_2176

My salesman, David, did a phenomenal job of ensuring I knew exactly what my options would look like and that I was completely confident in my purchase experience. Overall, the entire sales and finance team were absolutely excellent throughout.

The service advisor was very helpful and very responsive. - Jack.wolever

The service advisor was very helpful and very responsive. I really appreciated his efforts in getting the work done expeditiously!

I had a great experience purchasing a new Subaru Legacy - josette.bonte

I had a great experience purchasing a new Subaru Legacy at Subaru of Thousand Oaks. The purchase was facilitated by two outstanding sales people: Mathias and Leena. Mathias corresponded with me to let me know when the car I was interested in came in. Leena demonstrated most aspects of the car in great detail during the test drive with great patience and sweetness. Both Mathias and Leena were very knowledgeable, pleasant, sharp and not pushy (which is very rare among car sales people). I was made to feel very comfortable during the whole process and treated with respect. I live all the way in West LA and they drove the car to my house that same evening, so I did not have to leave my Honda behind in Thousand Oaks. They later followed up to ensure satisfaction. Kudos as well to Rodrigo who authorized the deal and to Jose Magana, the Manager who stepped in to prevent a glitch. This is the type of service you seldom find as a woman buying a car. I recommend them most highly.

Working with Chris Garchitorena was a great experience. - FrankyRidge

Working with Chris Garchitorena was a great experience. He consistently carried himself with a calm and respectful demeanor, which made communication easy and professional. No matter the situation, Chris remained composed and thoughtful, creating a positive and supportive atmosphere for everyone around him. What made the experience even better was his great sense of humor. He knows how to lighten the mood when needed, without ever compromising professionalism. His ability to balance being both respectful and genuinely funny made him a joy to work with. Chris brings a unique combination of steady leadership and personable charm that truly sets him apart. I would absolutely recommend working with Chris—you’ll appreciate not only his professionalism but also the positive energy he brings to the table.

I just experienced another example of the outstanding - Phillip Meserve

I just experienced another example of the outstanding service provided by Gold Rush. I significantly damaged my outback by hitting a curb, and limped home. Gold rush sent a towtruck, repaired the damage, and returned the Outback to my home. The entire staff, sales to repair, are simply terrific.

Great service. - Probowler715

Great service. My service advisor is very professional and courteous. She a great asset to the Audi Family. Many thanks

Thumbs up to dan for good quality of service. - alvinconde23

Thumbs up to dan for good quality of service. Every detail very well explained. The facility is clean and has good environment.

Greeted as soon as I walked in, given opportunity to look - AG91

Greeted as soon as I walked in, given opportunity to look at the various cars, plenty of opportunity to test drive. Sales reps were knowledgeable. Plenty of cars on lot to see. Fernando and Mia were extremely helpful and informative. My biggest concern was not being treated fairly and well in the financial department by Mr Jose Escobar. I Would refer friends to work with Fernando,

I have been trying to call them and no answer. - lissiribeiro

I have been trying to call them and no answer. Can someone update the phone number for Azusa? Tks

I had an excellent experience with Norm Reeves Ford. - calzadillas44

I had an excellent experience with Norm Reeves Ford. I purchased a 2008 Toyota Tacoma over the phone and viewing a few photos as well as the description of the condition of the truck from salesperson (Josh Akker). The transaction was simple and not painful as purchasing a vehicle can be. Josh delivered the Tacoma early the following morning. It was cleaned in/out and it didn't look like a 17-year-old truck and a full tank, what more could I have asked for. The overall condition was outstanding. I test drove it and it drove great. So, I knew the deal was completed. Thank you, Norm Reeves Ford and more important Josh Akker. Much appreciated Alfred & Mercedes Calzadillas

Easy communication and fast efficient service, very - 3 CP's

Easy communication and fast efficient service, very friendly, courteous and professional staff, all questions answered and perfectly explained

Always a pleasure . - Shpeters2012

Always a pleasure . Friendly staff, quick service. Only issue is cost which comes with the territory!

Worst car buying experience of my entire life. - timjohnson

Worst car buying experience of my entire life. The finance manager was a total xxxxxx bag and would not take no for answer on extended warranties after I told him no at least three times.

Completely satisfied, with my new Camry, and my - melcoady000

Completely satisfied, with my new Camry, and my salesperson Alonzo Marco, everything about the vehicle is far exceeds what I expected

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

Gab and Abigail were amazing. - rpubill11

Gab and Abigail were amazing. Abigail was very patient, courteous, helpful with excellent customer service. With the help of Gab, he made it happen for me and I walked away with the best deal possible for my Honda. Thank you so much for all your hard work and for helping me with my Honda Accord. You two are truly amazing. Very happy with my purchase.

Service was friendly and efficient. - Cja

Service was friendly and efficient. Gabriel communicated about the status of my car regularly and when promised. And my car was ready immediately when I came to pick it up.

I return again and again to service my Prius because of - Charlene Moran

I return again and again to service my Prius because of the Excellent service and friendly, knowledgeable service advisors who answer my questions clearly. I trust their work and service recommendations, and that means a lot.

Clean, tidy and they have a lovely coffee machine! - DCMRT

Clean, tidy and they have a lovely coffee machine! They were very welcoming upon entry and Elena wasted no time to get the ball rolling. I had inquired about a Stelvio a week prior and mentioned I would be flying in from Las Vegas. Upon arrival Elena spotted me and we began the purchasing process. Later Nick arrived and began the paper work. Both, Elena and Nick, were straight to the point and no xxxxxxxx in between. (Do excuse my language) They we’re both very helpful and the entire process was quick. Perhaps it could have been even faster, but we were just choppin it up. I will definitely be back in the future. Thank you for everything

Hansel Subaru matched the sense of urgency required to - nimarad80

Hansel Subaru matched the sense of urgency required to earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and receptive as a new to Subaru, customer, deserves to be treated. Ask for Tim, my man went above and beyond.