Car purchase - Andiamo123
Bought new S5 sportback. Steve Yeager did a great job. Overall experience quite good. Easy to find right car, good price, and overall fit. Very satisfied with entire experience. Steve is an excellent choice.
New car purchase - LexisLaw
The staff made it very easy to purchase my new car and provided excellent instruction on use of the cars many functions. They came to my home to provide additional assistance.
Top Reviewed Specialists At This Dealership
Audi Sport Specialist
Audi Sport Brand Specialist
Audi Brand Specialist
Wonderful - Rachel Block-Smith
Anthony was beyond helpful and made the process easy! I am so happy to be in my new car! I would recommend you go see him if you are in the market for a new Audi!
Audi brand specialist
Sale man - Tamama
I give my best rate to this dealership cause I found Will a courtesy and helpful salesmen.I wish to thank the Director Giuseppe for his kindness and professionalism for which I rate 10 points.
1 year service - Brianu
The service on our Audi S5 was completed on time and with no problems or issues. Service people were very professional. Estimated time to complete the service was very accurate.
Professionalism! - J.Bailey
Thank you Alex Castro & Audi of P.Pines! Your attention to detail and your professionalism from start to finish was amazing and second to none.
Audi Brand Specialist
Great deal on a beautiful car - Jojo
Mr. Jerry Kelley was the best car salesman I have ever met. He genuinely cared about me and helped me so much. He was very friendly and funny too.
Business Development Center/Internet Sales
New car - Anthonyf50
Had Curt Early help me get a new Audi A3 the best sales experience ever. Super helpful and will definitely help you get the deal that I was looking for. A great dealership as well state of the art and clean.
Audi Brand specialist@ Audi sport ambassador
Amazing Experience -KJ - KJensen
Thank you to Maria H, Kurt, Preston, Allen & Henry! The minute we walked into the door we were treated like family, not to mention everyone was amazing with our children and kept them busy while we were able to look around. We were able to trade my S3 for a beautiful S5! Sorry (not sorry) Allen.
A fantastic experience - Williams JC
Fred and the rest of the sales team were very patient and professional. Fred meticulously went over the the sales process and explained every option available to me as a buyer. The process was painless and I am very happy that I chose Audi of North Orlando to purchase my Q5.
Always top notch. - Pats Fan
Great dealership. Efficient, accommodating and attentive. Top notch customer service. Ken Dunlap was outstanding as my former service advisor and I am pleased that he is now the manager.
Service - Judith Seme
All issues are resolved and so far no issues yet. I just got the car back today. Customer service by Freddy has been exceptional as always.
On point - Jla
Dario Taranto was very attuned to my needs. He achieved my goal of purchasing a Touareg TDI. He is easy to converse with, and knowledgeable of the product lines.
Service review - aviator141
I had a 10:30 appointment with Jason Hunziker to have my car serviced. I showed up at 10:28, but Jason told me he was not ready for me and I'd have to wait a few minutes. Tardiness is one of my pet-peeves, I have no tolerance for it. What is the point of making an appointment if you are going to tend to your client at your convenience? Then as I am waiting for Jason a co-worker sits down and starts a conversation with Jason as I stand there waiting for him. Jason finally starts to take care of me, without ever introducing himself. The only reason I knew I was dealing with Jason was because I noticed his name plate on his desk. Jason never asked me to have a sit, so I stood the entire time I spent with him. I found Jason very impersonal, and perhaps not the best fit to be dealing with the general public. Other then my experience with Jason everything else went well, my car was ready when promised other than one minor repair which could not be completed due to the dealership not having a software program on premise. I'll have to return to have this repair done at a later date.
Excellent experience - Bat61
I highly recommend this dealership. The salesman was the most knowledgeable car sales rep I have ever worked with---he identified my interests/needs, directed me to the right car and closed the deal. All in all, an excellent experience.
Recall work - JDS45357
The team at Audi of Melbourne was great! They answered all my questions and were very friendly and helpful. I will bring my car there again.
Worst experience in 40 years - carlover
I purchased an Audi from this dealer on August 30 2017 and arranged to have it shipped to me in Colorado. I finally received the vehicle October 7. Here is why:
The dealer refused to work with my credit union claiming they could not accept a letter of credit and they could not allow my credit unions title department to process the paperwork to get my temporary plates due to Florida law. In reality they just wanted to charge me a few hundred in extra fees.
The hurricane delayed the transaction by about a week.
After switching to their bank they refused to ship my vehicle until they were funded by the bank. I had never heard of this before and when their bank called me to confirm a few details I told him that I had yet to receive the vehicle. His response was that the dealership would not get their money until I received my vehicle and was completely satisfied. I passed this on to the sales guy. Magically the vehicle shipped the next day.
My car finally arrived 6 weeks after purchasing it. But it was missing the temporary plates they made such a big deal about having to do and I discovered another omission - they never told me they did not have a second set of keys. So I had to wait another 3 days for them to ship me the plates before I could drive it.
The sales guy apologized profusely for how badly this deal got screwed up and asked how he could make me happy. I suggested an extended warranty to which he replied "be responsible". I think he meant "be reasonable". Fair enough.
He also tried to reason with me that the roof rack that was missing from the vehicle that he took off another vehicle and installed on mine in order to get the deal closed was more than enough to make up for failing to disclose the lack of a second set of keys.
I called their bank and let them know that I had received the vehicle but was not yet satisfied due to the lack of plates or spare keys.
I finally got my plates and took the car for a drive. I then sent a followup text telling him that failing to disclose the second set of keys was not ok, and that I never would have agreed to the deal had I known this information.
Later that day I received a call from this sales guy. He asked me if I refused to release the bank funds to which I explained what had transpired. He told me the general manager is beyond angry and that they did not want to do business with someone like myself, and that he tried to make amends but could not (no idea what he actually tried to do other than tell me to be "responsible". He said he would send a truck the next day to pick up the car to which I said fine (which I think infuriated them even more).
An hour later he sends me a text message with a completely made up lie about how I was in serious trouble because I told the trucking company that I would not release the vehicle to them and I had a contract. I never received any such call. He reconfirmed the vehicle would be picked up the next day. I asked him for a document confirming my deposit would be refunded upon release of the vehicle to which he never responded.
The next morning I called the bank and let them know what was happening. I spoke with someone who wanted to know if I wanted to keep the car or return it. I told him I wanted to keep the car but they wanted it back. I further explained to him that it was his banks advice that created the current situation. He told me if I received the vehicle he could not hold up the funds. I said fine.
I sent a final text to the sales guy telling him how poor the experience was and that he knew where to find my if he wanted to make amends. I have not heard back from him.
All this over a set of keys. At the end of the day this vehicle which I thought I was getting at a great price has ended up costing me at least $1500 more in various expenses. My advice: If you are considering buying from them factor in the extra costs and see if is really worthwhile.
I hope Sam (sales guy) and Steve (finance) enjoy the read.
Such a great experience with Chris Gallagher - JWheeler
I've purchased from Chris before so I wanted to go back and see him regarding a new lease on a 2018 model. He exceeded my expectations! So professional and knowledgeable. It's like having a friend at the dealership.
If you're looking at new cars you owe it to yourself to talk to Chris at Audi South Orlando.
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