Very disappointing experience with the finance - Nelson V.
Very disappointing experience with the finance department.
I want to be fair and make it clear that my salesperson, Wilson, was excellent throughout the process. He was friendly, professional, patient, trustworthy, and made me feel comfortable during the negotiation. I have no complaints about Wilson and would gladly work with him again.
I drove approximately 100 miles to this dealership because I was genuinely interested in purchasing the vehicle and had spent considerable time working out the deal.
Unfortunately, my experience completely changed once I went into the finance office.
It was already late and the dealership was closing, but I was being asked to sign important financial documents involving a purchase of nearly $49,000. I told the finance person that I wanted to take pictures of the buyer’s sheet so I could send them to a friend and review the numbers before signing.
Instead of giving me a few minutes to review the paperwork, he became impatient and made me feel rushed. While I was taking pictures, he told me to put my phone down on the table and pay attention to him. I found the way he spoke to me extremely disrespectful and inappropriate.
A customer should never be pressured or made uncomfortable for wanting to review financial documents before signing them. The fact that the dealership was closing should not become the customer's problem. If there isn't enough time to properly review the contract, the transaction should simply continue the next day.
I had driven around 100 miles, negotiated the deal, and was seriously prepared to purchase the vehicle. Despite all of that, the finance experience made me uncomfortable enough that I decided to leave without completing the purchase.
Again, Wilson deserves recognition for the way he treated me, and I do not want this review to reflect negatively on him. My complaint is specifically about the treatment I received during the finance portion of the transaction.
Management should take this seriously. Buying a vehicle is a major financial decision, and customers deserve enough time to read, understand, photograph, and ask questions about every document before signing, without being rushed or spoken to disrespectfully.
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