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All the personnel with whom I had contact were courteous... - Speedy
All the personnel with whom I had contact were courteous and seemed to genuinely care my repair needs would have a successful conclusion.
Top Reviewed Specialists At This Dealership
Certified Subaru Sales Consultant
Hi, I just purchased my first Subaru Forrester and I... - tra.lewa
Hi, I just purchased my first Subaru Forrester and I couldn't be happier. David Roman helped me from start to finish, and made my car buying experience relaxed, positive and fun, no high pressure, and focused on getting me what I wanted. That is hard to come by these days, someone who actually listens. The entire team at Don Mealey Sport Subaru is great! Salem in finance is a fun guy and makes putting the deal together stress free. He also listens and gets you the deal you want. Everyone is so upbeat and positive, I actually looked forward to visiting the dealership. I highly recommend this as the best place to buy a car!
Client Relations Manager
Great service and very friendly but in general every... - JM
Great service and very friendly but in general every employee needs to be well informed
Best and most professional service on our area.. Always... - wobophyllis
Best and most professional service on our area.. Always explain services rendered and expected cost
Great service.Thank you very much for helping me finding... - Stevensonfleuri509
Thank you very much for helping me finding my new ride. Art was awesome! I would recommend to work with him to anybody!
Certified Sales Consultant
Great customer service. Took care of me as soon as I came... - soszar1
Great customer service. Took care of me as soon as I came in and no issues picking up car
Sales and Leasing Consultant
Sales & Leasing Consultant
William did a great job on selling the vehicle to me!... - Petar Velkov
William did a great job on selling the vehicle to me! Great service! Thank you
Hyundai Certified Sales Professional
Hyundai Certified Sales Professional
Excellent customer service. Very good relationship with... - David Lorenzo
Excellent customer service. Very good relationship with the sale person, and help you in every steps during the whole adquisición of the new Subaru..
Always quality work there at your Dealership.All the... - FRED.NANCYBEERS
Always quality work there at your Dealership.All the people working there are so very pleasant.It's a pleasure to come there to have my car serviced.Also you continue to Email me discounted coupons. My last Oil Service was free. Thank you again.
Had the best car buying experience working with Oscar,... - Delosdulce
Had the best car buying experience working with Oscar, Luis and Malcolm. I will tell all my family members and friends. We are a true subaru family (3) in our house.
Automotive: Sales Manager
We purchased a Subaru Forester in April, 2021 after Zach... - bmquam
We purchased a Subaru Forester in April, 2021 after Zach Avery (wearing a mask) brought it to our home for a test drive and explained every detail to us.
After 2 weeks were invited back to Subaru and Tom Redmont answered all of our questions and concerns. From beginning to end, it was excellent service, the Conley Team was polite, professional, and extremely helpful.
My biggest surprise was receiving a "hand written" thank you note from the owner, Jeff Conley!
Timothy O'Loughlin was an absolute JOY to work with. I... - samanthabrownartistry
Timothy O'Loughlin was an absolute JOY to work with. I would have purchased any car from him just based on his kindness, efficiency, and customer service.
The staff was very friendly and the building was well... - Steven
The staff was very friendly and the building was well kept. Their was a nice variety of snacks and drinks available in the waiting area.
Worst customer service. Threatened to pull the deal... - Good and Plenty
Worst customer service. Threatened to pull the deal multiple time because I was a female and they didnt want a bad review (their words.) I have a high credit score & money down. They are not customer focused and I ended up having to call corporate on the dealership. These reviews have to be fake. I have dealt with dealers all over the US and this was the worst experience ever. Seth (the manager who has no business in this role) is full of himself, Jack said nasty things about me to another staff (and "accidentally" sent me the text) and it took them over 36 hours to get my finance rate bc they had no finance manager on duty during the week? (This was their excuse 36 hours later...another bold face lie.)
Dyer Subaru is currently servicing my family's 2019... - Sharon Robson
Dyer Subaru is currently servicing my family's 2019 Subaru Outback, 2017 Toyota Highlander, and 2009 Toyota Highlander. The Dyer folks always come through for our family. Our most recent experience with the 2009 Highlander showed that Amanda Clark, Chris Glover, and Yusef Perez are competent, personable, professional, and resilient in overcoming service challenges related to maintaining this older vehicle and ensuring that it is running well and safe. Thank you Dyer for your five star service! My family depends on you.
Grateful for everything today. The whole interaction... - email@example.com
Grateful for everything today. The whole interaction end-to-end was phenomenal. You could tell that everyone at this dealership cares about your business. First-time in the Subaru family and couldn't feel more welcome!
OIL CHANGE WAS DONE USING THE WRONG TYPE OIL 5W30 SYNTH.... - roman22
OIL CHANGE WAS DONE USING THE WRONG TYPE OIL 5W30 SYNTH. BLEND,
INSTEAD OF 0W20 FULL SYNTHETIC AS SPECIFIED FOR 2016 OUTBACK 2.5L CVT
WAITING FOR RESPONSE FROM SERVICE MANAGER OF MY REQUEST TO HAVE THE OIL CHANGED BACK TO THE CORRECT TYPE
It was a pleasure working with Adam Corey and Paul... - Renehaha@yahoo.com
It was a pleasure working with Adam Corey and Paul Simpson. They made our experience seamless and told us everything we needed to know about the vehicle.
Friendly, fast and efficient service! Not to mention the... - awpaws2007
Friendly, fast and efficient service! Not to mention the comfy chairs, big screen TV, snack and delicious Cappuccino! A pleasure! I made an 8:30 appointment and was told it would take approximately 1 hour so I waited in the comfortable lounge. 55 minutes later, my car was ready and spotless.
Marcus was fantastic and extremely accommodating! The pet... - Jamie.louanne
Marcus was fantastic and extremely accommodating! The pet adoption event was also great. Happy with my new car.
We had a wonderful experience with this dealership. I am... - Shawn Cleta
We had a wonderful experience with this dealership. I am only writing this review because it was the least hassle we have ever dealt with in my over 20 years of car buying. Adrian and Corinna were excellent to work with.
This is a review for the service department.Situation:... - Test Test
This is a review for the service department.
Situation: Service advisor added on services and fees of $430 without customer authorization.
Background: Went to Daytona Subuaru for battery replacement and oil change along with two service recalls. They did not order the parts for one of the two service recalls so one of them wasn't completed. Upon arrival to pickup my car, the service advisor tells me my bill is $700. All of a sudden I am overwhelmed by grief, anguish, and discontent. Excuse me... battery replacement and oil change is $700? Turns out, I was charged an additional $320 to replace spark plugs.
Assessment: Upon further analyzing my invoice, They are charging close to $100 per labor hour. Also, be aware they are charging $20 in "shop supplies". What is this? I paid for the parts, labor, and the oil so what is "shop supplies"? Is it a charge to use their tools? Looked at my previous invoices from other Subaru dealerships I've been to and they were not applying erroneous fees and shady business practices like Daytona Subaru. Labor was nowhere near $100 per hour either at the other dealerships. Never been charged "SHOP SUPPLIES" before. Get rid of it because now everyone reading this review knows about the mysterious "shop supplies." I imagine a clever COVID pandemic excuse will be the reason for these aggressive "recommendations" and additional fees.
Asked them to check my tires for any leaks at the beginning of the appointment. They never did it. I get sucker punched into paying $700 for a cabin filter along with some spark plugs and wiper blades yet they can't comply with a small request I asked them to do.
They inputted my car's mileage incorrectly by 10,000 miles LOL.
Be aware, they are pushy on their recommendations and they won't tell you how much the "recommended service" will cost. So make sure to be EXTREMELY ASSERTIVE with these people or you'll be in for a real treat when you drop off your car for an $80 oil change only to be ABUNDENTLY SURPRISED with a $380 bill that has bogus "recommended services" about replacing your cabin filters, and wiper blades (let's not forget those "SHOP SUPPLIES" by the way) just thrown onto your service bill.
Keep in mind, a cabin filter is an AC filter.. I'm not paying $50 everytime I show up to a dealership to replace this. They act like your AC is just gonna spontaneously fall apart without replacing this filter. I owned a 2006 WRX, never changed the cabin filter and the AC was never an issue.
Anyways, see the fees below that was just thrown onto my invoice.
Charge for cabin filter replacement = $48. Did not consent to this.
Charge to replace wiper blades = $42. Did not consent to this either.
Charge for spark plug replacement = $320. Sure as xxxx did not consent to that.
Charge for mysterious "SHOP SUPPLIES" = $20.
Grand total in services and fees I never asked for: $430.
Recommendation: Go to Orlando Suburu. They just do what you tell them to do without pushing recommendations and charging mysterious fees.
Only reason why I went here is because I just didn't feel like driving to Orlando. But after all this, now I will be.
Thank you for reading and good luck to you.
-A xxxxx bank account.
Took my daughter to Cannon to buy a used Forrester. Car... - jtuggle2382
Took my daughter to Cannon to buy a used Forrester. Car needed a paint job, missing light frame and had a oil leak. They tried to sell it to her for 22k. Pure garbage. Sales mgr loses business trying to rip people off. Don’t waste your time.....
Let me make something clear.. I don't like going to... - Carlos RG
Let me make something clear.. I don't like going to dealerships.. period. The lies, the treatment, the hidden fees and the list goes on. However, it is a necessary process when looking for a vehicle..which is essential. Those same feelings and concerns where proven again when I visited a dealership about a week ago when in the market for a vehicle for my sister. Horrific experience. So at this point, what do I do? To accomplish buying a vehicle but avoiding the headaches. I did research...deep research. I was referred to Subaru Coconut Creek to a salesman by the name of Peter Vazquez. From the onset of phone call and text conversations, Mr. Vazquez had me at ease. To me as a consumer, customer service and value is what drives and motivates me. Mr. Vazquez displayed that and more. He treated me as family. Walked me step by step.. I felt bad because I kept asking him if the prices he proposed were accurate and we're not going to change.. I was tired of the bait and switch. Mr. Vazquez assured me it would not change. With the confidence instilled in me by Mr. Vazquez, I proceeded to visit him at the dealership. From the second I step foot in that dealership, he delivered nothing short of world class service. No hidden fees, no gimmicks, no games... Exactly as he quoted me on the phone. I kept telling myself.."Ok, where's Ashton Kutcher because I know I'm being Punk'd! Wow I was floored by the level of service delivered by Mr. Vazquez! It's too bad other dealerships do not emulate what a true salesman should look like.. but Subaru Coconut Creek knows..because Peter Vazquez is it.
Subaru Coconut Creek Management... Mold this salesman.. because not too many like this. Thank you Mr. Vazquez, my sister and I are elated by your service.
Folks, look no further... Ask for Peter!
Words will never truly be able to express the absolutely... - N/a
Words will never truly be able to express the absolutely AMAZING experience it has been for myself and my family working with Mario Lenz at DeVoe. Mario called me after receiving my online inquiry on an Outback Limited. I explained to him that I just received BAD customer service from O’Brien Subaru in Ft. Myers so I would not be returning to them (only 3 miles from my home). Mario asked me probing questions to find out exactly what I was looking for and then proceeded to do the necessary work on his side to supply me with the information I needed to make my decision. He partnered with the managers and presented a very fair offer and together we were able to determine the best course of action for my next purchase. I am happy to say that I have leased a brand new 2022 Outback Limited in the color that I want! Mario then went way above and beyond in helping me secure a second vehicle for my mother. I explained that the car buying process is stressful for her and that I would like to do as much of the pre-work as I can. Mario accepted the challenge and after another day and a half of phone calls and texts Mario was able to secure another amazing deal. My Mom picked up her brand new 2021 Crosstrek Sport, and she’s ecstatic. I have been in the customer service field for over 30 years some people inherently understand what that means and how to work with others accounts from the passion that is inside them and Mario definitely has that passion! He is a true asset to DeVoe and I will continue to buy or lease vehicles from him as long as he is there! I am a customer and hopefully now a friend for life! Thank you so much Mario, you’re in a class all on your own!
We bought a 2015 Forester from this dealership in June... - jroueche
We bought a 2015 Forester from this dealership in June and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw any potential problems. With the car up on the racks, he showed me that the struts were leaking and the rotors were going to need to be replaced soon! The whole underside was coated with clay, as the previous owners had evidently lived on a clay road and so worn out the struts… and the dealership sold the car to us like this! We had to pay $1700 to get the struts replaced. Haven’t gotten the rotors replaced yet so not sure how much that is going to cost us. Two weeks ago the window on the driver’s side went out and that will cost us $500 to fix, then last week the AC quit working so we will have to get that repaired! We are very disappointed in this car! I know some things cannot be predicted but surely someone could’ve checked the rotors and the struts! We paid $16,000 for this car and now we are having to put a lot more money into it to get it fixed. We could not with a clear conscience recommend this dealership to others.
Kbb/nada/car max is $24,000-$27,000 for my trade and this... - Curtis M.
Kbb/nada/car max is $24,000-$27,000 for my trade and this dealer tried to offer $21,000. I tried to work numbers and be reasonable but they where not at all gonna move up from there crazy low ball offer of $21,000, keep in mind I have literally no damage on my vehicle. Stay away from this dealer unless you want to get screwed. They will not offer a good price and do not want to price fair. Worst dealer in this area.
If I could give them no stars I would. Listen to the... - zmgrachel
If I could give them no stars I would. Listen to the other review, this place is a nightmare. Unprofessional and undeserving of my service.
We used Proctor Subaru for a parts recall and got fast,... - Dawn
We used Proctor Subaru for a parts recall and got fast, friendly, efficient service. Toni helped us get a loner while we waited. Great help !
Subaru of Jacksonville
Subaru Express Service Advisor
Sport Subaru South