Best car buying experience ever. - Jeep trader
From the time I drove in, it only took 2 1/2 hours and I was out the door. I test drove the Outback 2.5 thinking I wanted the 3.6. I was very happy with the performance of the Outback 2.5 Limited so we went back to the dealership to make a deal. I traded in Jeep Wrangler that I loved but was looking for a Subaru to replace it. The inspection of my Jeep and the offer made took about 10 min. and it took me 30 sec. to sign the agreement. I am very happy with the Outback, the service and the dealership. I just turned 70 and this has been the best experience I have had in buying a car. Thanks Jerry Johnson and Subaru of Jacksonville!!!
New 2018 Crosstrek - LOTorres
I have nothing but compliments to everybody: David, Adam, Jon, and Liz. I do remember their names so I hope that means something because am really bad with names.
I may be shopping again in a couple of years, who knows, and am coming back.
Note: I did not cheat. Did not see their names down this page until I had finished this field.
Outstanding customer performance - Justice81
I give a five-star for customer service . outstanding service Department team. Comfortable waiting room Thanks you Billy swindell for taking care of my 2017 subbie wrx
It's going to change anything? - firstname.lastname@example.org
why should I it doesn't matter what I say . I like the car and the sales person Carlos the rest of th are sharks if you wan Moore here is my phone 1-774-249-3174 if that will change anything
Top Reviewed Specialists At This Dealership
Phenomenal Staff!! - jmwise1
I have never purchased a new vehicle prior to this and had no idea what I was in store for. Terry made the entire process as painless as possible. He has a calming demeanor which helped to calm my nerves. I have no buyers remorse and I really appreciate Terry and all the Bill Bryan Subaru staff for their assistance in my purchase.
Walked in to look around. Walked out with New Outback - TallGuyNeedingaNewCar
Great dealership and great team of Sherri Lane and Chuck Marchetti. Sherri's knowledge of all aspects of driving a Subaru is exceptional. And she explains each feature in an easy going , easy to understand way. Excellent to negotiate with and not pushy. I did not feel pressured. Chuck was great at explaining all service options clearly and again did not pressure on to chose any. Both folks are great to work with for an enjoyable car buying experience.
Adam led with great customer service and satisfaction - Mark Duncan
I came to Subaru with the mindset that this is just another car dealership with salesman looking to scam or swindle every customer that walks in. I am pleased to say that I was wrong. I had Adam as my salesman and he helped me and genuine cared getting me into a safe vehicle and within my Price range without feeling forced to make a deal. Also great going through and dealing the financial managers like Nicole!!
Changing the way people think of car salesmen! - LuvMyBu!
We're on our second Subaru from Subaru of Pembroke Pines. Both were purchased from Barry. From the honest way in which he discussed the models & features of the cars that we looked at and test drove, to the way in which he treated us throughout the entire process, the bar has been set very high for any other salesman that we will deal with in the future should Barry not be available. For the 4 years we owned the first car (Impreza), anytime that I was in the service lobby while my car was getting routine service, if Barry walked by, he'd spot me, remember my name, my wife's name, and come visit with me. When we lost our Impreza when someone ran a stop sign and hit the Impreza doing approximately 50 mph, we called Barry to let him know that we'd be shopping for another Subaru. His first response was if we were okay. He then had us set up for our visit with the cars that we wanted to test drive and went the extra mile to get us into the Crosstrek that we wanted. Just recently we had an small issue with our Crosstrek over a weekend and to decided to play it safe had it towed to the dealership. It was a Sunday. We sent an email to Barry to let him know about the issue and used the online service request scheduler to let the service department know about the car being brought in. On Monday morning, I got a call from Steven Ross that the car was fixed and ready for pickup even before I had time to call.. When I got to the dealership, Barry spotted me coming in, met me, and took me to where I needed to sign for the car and introduced me to Steven Ross so that I could get my car. As always, great staff, great product, and a great dealership.
Schumacher Subaru Excels! - STI GUY
I bought my vehicle from this dealership and have always been impressed with its customer service attitude and attention to detail. Its sales and service staff are top notch and I would not hesitate to buy another car from this dealership.
Oil Change - jameanniehowell
Samantha was very knowledgeable, Sweet energetic young lady with a beautiful smile. Will be back again. What an asset to your company. Love the way my car gets washed at the end. Great job.
Very Satisfied Customer - Carguy
Jose was extremely helpful. The dealership had just what we were looking for (a low mileage preowned Forester) and we would go back. Would recommend to others.
Great guy - rx7krizz
Took time to get the vehicle I wanted great personality and knowledgeable. Made it fun and worth my time. Will tell others especially if you want to laugh as well during a nervous time or big purchase
Certified Subaru Salesperson
Certified Product Specialist
This is my second Subaru from Subaru of Orange Park - jamesley311
Always the best sales and service experience from Subaru of Orange Park. Sean Kelly is the guy to talk to about a new vehicle. Bob in finance always easy to work with as well. I will buy my next one here for sure. Thank you very much guys!!!
True Car Specialist
Used Car Manager
Great Salesman! - Pat
My experience with purchasing a Subaru has been outstanding and that is due to a professional and patient salesman-Adam Drake. He, along with with this wonderful dealership, took care of me. I look forward to continued support as I enjoy my wonderful Outback!
Amazing Car Buying Experience - Zohara
I had a very pleasant car buying experience with Bert Smith Subaru! Tony and Charles worked together on the sales side to make sure everything was just right. Jack in the finance office was very patient and informative. Not a single staff member there was pushy at all!
2017 Outback Touring - Touring Cindy
My husband and I would like to thank Joe Struzzeri . We had great experience from start to finish.
What a pleasure to go into a dealership and not feel like you have been put through the wringer.
We would recommend Joe as your salesman. We love our new Subaru
I believe our finance person was Michael a Shout out to him also!
Thank you Thank you Thank you - Richard Perlman
Adolpho,Mr Murano and Mr Schumacher
I want to thank you and your crew for helping my Step Daughter Tati to get out of her 2015 Subaru Legacy Lease and get into a New 2017 Subaru Impreza .It started when I set up my visit to your Delray Location with Dede who is going to be a Superstar BDC Agent for you. Then we had an opportunity to work with Salesman Tony Bermudez your Sales Managers Kyle Palmer, and Amin Rahi and GM Frank Murano. Together with their help We were able to get Tati out of her Lease 15 months early. If she would haved stayed in her Lease she would have ended up paying between 1,200 and 3,000 dollars for going over in her Lease. Adolpho my daughter is so HappyShe is going to be a customer for Life. Please share this on Face Book, and in your meetings on Saturday YOU guys get a A++++!!!! FOR A JOB WELL DONE
"Great attention" - Arlet V.
We bought a 2018 Subaru Crosstrek. We love everything about this vehicle and the dealership. The entire staff was so professional and respectful. There was absolutely any type of pressure or silly games. Ron LeStourgeon was our salesman that assisted us all the way. He is very knowledgeable about the car. I can't say enough positive things about this dealership or the car. We just got a little misunderstanding about a set of keys, that I was unaware that they were not part of the deal. My apologies for that issue. They are an amazing team. If you are looking to buy a Subaru, Go there and test drive one of their cars. If you drive one, I am sure that you will buy it.
2018 Subaru Outback - xsehcx
Al Golabek was a great help when purchasing my new car. Many times buying a car can be a struggle, Al helped to make it go quickly even with my 3 year old running around the dealership.
Thank you everyone for a great experience.
Mastro Subaru Sanford is worth the commute - Tim Hester
I'm on my 5th Subaru. A new Impreza Sport 5dr. I'm very happy with it, and with all the help I got from my salesman, Chris Whitlow, explaining everything about the car, it's equipment and operation, and how to learn more about the car using a new "follow-up" program for new owners. Thanks. I took advantage of the program ASAP. Two weeks later, Mike Demerchant spent more than an hour going over every detail. Thanks. The Service dept has been the best, in every way, with Jason Lance in charge since I came on board, in 2008. Thanks. This place is the best, period. I am perfectly happy to commute from my home in Cape Canaveral, to Mastro Sanford, just to get an oil change, and say "Hi" to my friends at Mastro. I trust them with my Car.
Started in 1979 in Denver, CO. My wife has one as well,
Super happy - Jorgeisback
This dealership has great staff Really Friendly it really help me find my dream car in few mins I would highly recommend it too anyone looking for a used car or new one
In and Out - Pumaking
Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.
I was Tough to deal with but Alex made it easy !!! - FJWERT
I was a little hard to deal with but Alex didn't waver and helped me find the right car for me. Thank you for your patience ! My wife and I love our Subaru !!!
First Time Car Buyer - nayrrellim
Was online shopping for a certain truck when I came across a posting for the exact truck I was looking for. Called DeVoe the very next day and was forwarded to Jeffrey W. in sales. I live 3 and half hours away from Naples and Jeffrey was very helpful describing the features and condition of the truck over the phone. While the dealership is unable to put vehicles on hold, Jeffrey did his best to ensure my 3 hour drive wouldn't result in the being sold by the time we arrived. All the staff were very helpful and they were willing to work out the deal even though I had forgotten a document or two at home and needed to have them faxed in. About 5 months later and the vehicle is still running flawlessly. Would recommend this dealership to anyone looking for options when shopping around for a
new vehicle. Thanks Jeffrey and DeVoe Buick & GMC!
James gave us a pleasant experience while buy our car - Faith@123
James our sales guy was so very informative and honest. It was a pleasant experience and he was so calming and helpful. This experience wasn't like the past experiences we had a dealerships where the sales guys was rude and aggressive . I would recommend James to my friends because of his honest and compassionate way he dealt with us.
Treated Poorly - leastwood
after I brought my vehicle in for an oil change, noticed tires were almost bald. The vehicle had great tires 2000miles ago, and it was suppose to have been aligned. Instead of trying to help me they turned me over to the sales department. When I got home, and realized, they hadn't changed the oil, and wouldn't take responsibility of the bald tires, I was mad, wound up calling them and leaving an angry message. They called back and banned me from ever coming back. Subaru makes great cars and suvs but the dealerships should be trained to take responsibility when they make a mistake, or at least make phone calls to try and work things out......Enter at your own risk.
Great experience - cinco520
I purchased a Subaru Forester at Subaru of Gainesville and everybody I dealt with was friendly and engaging, and it was a great experience all around. The entire ordeal was painless, and I would definitely recommend buying from them. The next time we are in the market for a new vehicle, we will absolutely be going back there.
purchase of subaru forrester - Janet Daniels
initially I was treated very well but as the process continued I realized that they were being deceitful and when I called them out on it they became rude and combatative
they also advertise, while I was on hold, that they would beat any deal on new subaru by $1000 - and they would not do that at all
I was told that they couldn't work with me and I should go buy my vehicle at another dealership -
which I did with no problem and bought a 2018 for $3000 less than they were willing to sell me a 2017
Great customer service - Bambam
Great customer service by Anthony Baruffi. Show me around the showroom and answer all the questions and concerns that I had. I would definitely recommend this dealership to family and friends.
Poor Service - Garev
Although the sales experience at this dealership was very good, the service department was extremely poor. A continuing tire issue on my fifth Subaru Forester was covered up by consistently poor workmanship on the three occasions I had to take it for the same problem.
The SD and GM did not respond at all to my telephone and written communication, so I resorted to contacting Subaru's head office. They, too, had difficulty getting a response. In the end, the HO resolved the problem for me, but I will go elsewhere in future for servicing to a Subaru dealership that actually does good work and cares about their customers.
Subaru of Jacksonville
Financial Services Manager
Subaru of Orange Park
O'Brien Auto Park
Client Relations Manager
Subaru of Port Richey