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Couldn't be happier! - jds3237
I purchased a 2019 Subaru Forester from Sean Lee of Subaru of Jacksonville. He was very professional and I appreciated the time he took to explain the features of the Forester and answered any question I asked. This dealership was a pleasure to work with.
Top Reviewed Specialists At This Dealership
Certified Subaru Sales Consultant
salesperson good but not happy with loan process person deal - umasingh
Alex Tamer was our salesperson and very good and made me understand a lot of technicalities of the car even on 3rd of my buying when I visited store. very friendly person. However, I got ripped off by a lot of money by loan person .. though car has Powertrain warranty for life time but he convinced us to buy more warranty to have piece of mind. he initially showed us very small number $4 /mon to be added for 63 mos but later on said $50 /mos but we have by that time already decided to buy warranty ... When I called him next day if I can cancel warranty .. he said no.. which is odd and why one will buy vehicle Subaru and have extra warranties on all above what they already have and in is being advertised. Thus, loan process .. I am mad but salesmanship of Alex is commendable. I even agreed to pay all cash to loan person next day but he said no .. it can not be done ! Thus, I do not agree what they advertise. I have been ripped off of 7k total which includes 4500 just in extra warranty. Overall rating is low just based on poor loan process deal ! I have bought few cars with 0% interest and no extra warranty ! If they still agree to change contract and cancel what I was convined to buy extra, I will cancel that and even can cancel loan but pay all in CASH/cheque. but loan person did not agree even the very next day but he admitted his mistake of $4 /mon-> $50 /month..
Expensive day at the Schumachers - Bigal
I came to Schumachers to purchase a ram truck . Art was my sales guy he was terrific .he showed me many trucks . I had to leave and I told Art that I was interested in the silver bighorn gave him my budget and said if he could get close to it I would return and purchase the truck. Art came close and the next day I bought the truck. Great place , nice people love my truck.!
Art Mushnitski was great to work with and the reason I purchased the truck from Schumacher!
Certified Sales Consultant
The way we expect a car purchase shpuld be handled! - crowgin
We were dreading our visit to a dealership to trade in our car and purchase a new car. First we were greeted by a warm welcome and big smile as our Product Specialist, Gabbie opened the door for us. That is the usual welcome when you first arrive anywhere to buy something. The great part of our experience is the friendliness did not end there. Gabbie listened to what we wanted and guided us through the time with her. We choose to come back the next day to do paperwork. We were welcomed again and introduced to Julio who quickly and efficiently got us through all that paper the government requires. He was friendly and got us through the dreaded paperwork.
These two people make buying a car a pleasure and we look forward to meeting the service department! Thank you Gastro Subaru for caring enough to hire caring, friendly employees to represent your dealership. By the way, we love our Outback!
Subaru Certified Product Specialist
Certified Internet Consultant
Will Mihuc - WNMIHUC
Great service experience. On time quality work. Confidence in their ability to provide accurate estimates, do what they they would do in a timely manner.
This is the best dealership around! - bjtrahan32
We loved our experience buying our new car at Sport Subaru South. Alex is the best car sales men and he was so informative and kind throughout our entire buying process. I am so happy with our decision and how great of a deal they gave us! Thank you for everything.
A deal better than expected. - 2017 CX-5
I came in armed with my calculations, that were comletely wrong, and Rodrigo explained, with great patience, my mistake, that negatively affected my expectations. Still, Rodrigo was able to give me a deal that was *better* than I expected, for my trade-in. Then, when my new registration did not arrive in mail after a month, I contacted Rodrigo - he promptly addressed the issue, and I received a copy few days later. I am rating Rodrigo as a very knowledgeable, not pushy, and very very patient salesman.
Very happy with Allan and Jaime! - marcan
Allan and Jaime were very patient and helpful. This is my 2nd car from Subaru and I am already looking forward to the next one!
Friendly Environment and Pressure Free Zone - Wanda89
We have officially purchased our first Subaru from Paul and it was the best experience I have gone through within a car dealership. We did not feel pressured at any moment throughout our visit at Bill Bryan Subaru as we were lucky enough to have Paul who is friendly and respectful of your time. Thank you to the sales manager as well as Paul Ives for helping me find the right car for me.
Subaru Fleet - None
Walter is always Great to work with Excellent Customer Focus and Service.
It's nice to do business with Walter on a regular basis as we buy several vehicles annually.
Sales and Leasing Consultant
Subaru Service - BigBadBertha
As always, employees at dealership were extremely efficient and pleasant. Took car in due to a recall. They took care of the recall as well as performing regular service. Very happy with my Subaru family!
Honest, reliable,forthright - troutman
My buying experience was nothing but excellent from start to finish. The used vehicle I bought was all that was advertised,the price was as stated and no crazy add -ons after the agreed upon deal. The car was detailed to complete satisfaction,and ready when promised.There was two surprises to the sale: a 45 day warranty came without charge,and when they recounted the cash that I paid (after I left the dealership and was on my way home),I got a phone call from manager Andre Selec informing me that I paid TOO MUCH and that they would be returning $100 to me!!!That was cash that he could have put in his pocket and not told anyone about it,but he called me right away. Mr. Stahl and Mr. Selec and the whole operation was top notch as I expected nothing less ,as this is my second purchase from this store (purchased a 2017 Crosstrek).
Love this dealership! - DebbieD
Thank you for taking such good care of my Forester. Every maintenance visit is easy and I feel like my vehicle is in great hands.
Salesmen - Happycustomer
We have always been put off by pushy salespeople when buying a car. Very pleasant surprise today. No pressure, no gimmicks. Thank you So much David.
Excellent buying experience - LynnP
Dyer Subaru offers a great customer experience. No pressure, no hassle, no hustle. My salesperson, Ralph Wolfe, is experienced, knowledgeable and very focused on helping you. This is my first Subaru and probably not my last!
Wonderful, prompt, welcoming service experience - Pennsylvania
Car failed to start while visiting Grayton Beach from Pennsylvania. After finally getting it started we phoned and then drove to nearest Subaru dealer. Jeff from service was incredibly helpful. He was able to look at the car when we arrived, have a diagnostic run to make sure the issue was properly diagnosed and had the battery quickly replaced.
Best Dealership I have ever dealt with! Amazing sales people - HK Reed
I have dealt with many other dealerships in the past 30 some odd years. Anderson Subaru Dealership is the first and only one I will ever deal with again! Top notch sales people. The sales staff do not pressure you. They listen and answer all your questions. Not once did they say "well are you going to buy a car today?". Wayne Barr never pressured me and when he went on vacation Adam Corey stepped in and took over the best buying experience ever. By time I was done buying my Subaru Forester (Eye Assist is the safety car around) I felt like family. I know Adam and Wayne will be there if and when I need any assistance. The sales people are the most professional, knowledgeable, and courteous. Adam Corey EXCEEDED my Greatest Expectation in buying a car! Paul Simpson made the finance easy and fun to do! Can't say that often.
1st Subaru - Mike
My daughter’s lease was up on her Hyundai so I flew in from Pittsburgh to help look for a new car. After looking at several places, I mentioned looking at a Subaru. I knew they were one of the safest cars out there but she didn’t think she could afford one. We stopped at Bert Smith Subaru anyway just to see. She took a Legacy for a test drive and loved it. It was more solid feeling and smooth to drive. I liked the Eyesight technology. Our sales person (Stacy) was great in working within our budget and offered no pressure to buy. We got the deal we wanted and a safe car. We would definitely buy from Bert Smith Subaru again.
Totally painless experience! - Buick Lover
Mario Lenz at DeVoe Subaru made the sale exciting! He was professional, knowledgeable and very fair. We got the car for exactly what we wanted to pay, and made a new friend along the way. If you are thinking of buying a car, new or used see him first. You will be glad you did!
Easy transaction - Tracee4172
My neice came in to buy her first car. Very easy to work with. Smooth transaction. Kerwin was one of the best salesman I have ever worked with.
Good customer service and facilities - diliamar03
Have been going to this facility for almost five years now. I have always received great and timely service. The waiting area provides many amenities and a pleasant environment.
Love this Dealer - Searleps
I just had the best new car buying experience of my life. I wanted to purchase the new 2019 Forester, simply a base model. This team went out of their way to ensure that I got exactly what I wanted at the best price. No one tried to talk me into a different model or more things that I didn't want or need. I was treated with the greatest respect. No one talked down to me as they did at a previous dealer and as an older woman I certainly appreciated the respect and attention. You cannot go wrong dealing with this team which included Eric Robbins as my lead sales and Alan and Eric (internet team) who got me in the front door. During the buying process I worked with the service area, finance, the head manager and the delivery assurance guy who made sure I knew how to work all the new technologies. Thanks so much to the Conley Subaru team. That was a great experience and I love my new car.
Gene McMahon - Tigerlilly
I had previously purchased a vehicle about five yeas ago, and after a recent accident, I decided to return to the same dealership that took care of me the first time. Gene was very courteous, heard my story and was determined to help me get the best vehicle that fit my needs. I was able to upgrade to a larger vehicle, with little difference in monthly payments compared to the smaller car I had, and with all the safety features that make driving after my accident anxiety free. Thank you to Gene, and everyone that helped assist getting me back onto the road.
Unequivocally, THE lovliest auto dealership experience, ever - amFtL
From the instant I walked into the dealership, I felt like a welcomed guest and was treated with respect and kindness. Carlos Sanchez, my sales professional and Subaru Superhero, listened to my "must-haves and can't stands", and the very first vehicle he showed me surpassed my criteria, and that is the one I leased. Bobby Z is equally a rockstar, and finance ninja. George Mihelich in finance is also wonderful. Superlative service from an All-Star team. THANK YOU, so very much.
Drive a Subaru BUT Don’t Buy One Here! - Darla
No Subaru love at Orange Park!
They tried giving me $700 less for my trade & wanted to charge me $500 more on the price of the car? Maybe they thought because I am a woman I don’t know how to buy? Then I found out their dealer and fees are one of the highest in the state! The manager conversations I happen to over hear made me feel very uncomfortable, the GM was haughty and they insulted me , telling me I better take their deal because I will never get that good of a deal anywhere else. Well guess what? I drove to another store and they saved me almost $2000 dollars! I Love my Subaru! But will never step foot in Orange Park.
Service department difficulties. - PreviousCustomer47
Whether deliberate, or inadvertent, this service shop has become very shady and lost a long time customer.
The previous visit, I went in for a timing belt change, dropped the car off running smooth. Paid for service, got notified power steering pump was leaking, and picked up car, immediately noticing the car running funny. Was told it was due to my o2 sensor malfunctioning. Replaced the o2 sensor myself, then returned here. Now, it's because all my vacuum hoses are dry-rotted. Okay.
Dropped off car to replace dry-rotted hoses, with no problems to my power steering (aside a "leak" that had to be small, because fluid levels never changed). Paid, then started my car. Sounded great, except now I have a failed power steering pump, that I wasn't notified about, and just happen to fail while under their care.
During all this, they could find my power steering pump had the tiniest leak, but didn't notice my radiator was cracked and leaking all over the place, which I discovered and fixed myself.
Another previous visit, they told me my clutch was malfunctioning. Paid them to replace it (unnecessarily btw), to be told the problem may be with the master cylinder. The actual problem found by my own research was an issue with the welds at the firewall, of which, this shop wouldn't touch and couldn't recommend anyone. Couldn't find a local to fix that problem either.
Repeatedly, even before these events, I have discovered new problems with my car, which didn't exist when I dropped it off, and, these new problems weren't disclosed to me as a change of state between drop off and pick up. I will not bring my car here ever again and I will advise everyone to stay away as well.
There is no fixing this relationship, or this review.
DISHONEST! BEWARE!! - Subarufan7
Oh Lehman, you really are such LAME MEN! Reallly? I wasted so much time with these schiesters! Dealt with 3 different people. They quoted a price through email and when I arrived at the dealership ready to purchase a factory built vehicle they did a bait and switch and tried to get me to sign a 3 page purchase contract on a completely different vehicle with 35 miles on it and a vin number-all of this misinformation typed into the contract! It was so ridiculous! When i asked about it they brought out their mechanic who told me “it was just the way they did business to get the factory order processed.”. It was such a laughably stupid answer.. I told them i was not going to sign it. When i confronted the sales manager about the misinformation on the contract he rudely told me he didnt want to do business with me and to leave. Rather than try to preserve the relationship and save the sale he walked quickly away like a petulant child, which indicated to me that my instincts were right about their complete lack of integrity from the very beginning .What a shame...
Save your time and energy and go elsewhere for a Subaru.
Physically Attached by Sales Manager - VictimofCoconutCreekSubaru
After admitting to ripping us off on a used car, Sales manager Rodrigo Otoni threatened to, and I quote: “punch you (me) in the face” for taking his picture. He instructed his coworkers to “Lock the door and don’t let them leave, until he deletes it.” This is the type of service you can expect from Coconut Creek Subaru. And is exactly what I experienced after trying to return a used car on July 13th 2019. As an added bonus you can expect about 5+ additional employees to physically surround you to trap you inside the manager’s office and encourage their manager to physically take your phone and gang up on you while the rest of your family watches in terror, afraid to try and call the police in case they all turn on them. Not only is this dealership perfectly happy to admittedly take advantage of customers for purchasing vehicles shown to them at night, but you can expect all of the additional witnessing employees of Coconut Creek Subaru to either participate in committing false imprisonment and battery or turn a blind eye and hope that no other customers can see what is going on in an attempt to help you. Even as I calmly tried to talk down the Sales Manager, Rodrigo Otoni, of this so called “business”, he continued to reach his hand inside of my pants pocket in an attempt to take my phone as I was backed into the corner of the desk in the manager’s office. I was forced to delete his photo while other employees watched in order to make sure my younger brother, his girlfriend and her mother, and myself would be allowed to exit the manager's office safely.
In review, from this dealership you can (at minimum) expect to go through harsh negotiation tactics, with car offers well over 20-50% higher than their rated fair market value. As well as being lied to about “90 day return policies” that don’t exist.
If you accidentally upset this dealership’s management and/or general employees, you may experience far worse...
I hope that Stan Anders, the General Manager of Coconut Creek Subaru, or anyone above their Sales Manager, checks the video camera in the manager's office to view the footage taken between 3:30pm-4:00pm on 7/13/19. And does the right thing. But if the other sales employees are a reflection of their management and their owner, then don’t expect an apology or anything other than lies, threats, and criminal activity.
Got a good vehicle at a good price, with good service. - Desert-man
It is true that people tend to leave a review when they have a bad experience and not say word when they have a good one. I had a good experience with Volvo of Ocala and would like to set the record straight about them.
They are not perfect, just like no dealership is perfect, but they do care about the customer's experience and they do offer some great deals. Rob, the sales manager, went out of his way to try to make sure that my experience was a good one. I would buy from them again and recommend them to anyone wanting to purchase a new or used vehicle.
Terrible people at subaru - Morcov93
So I found a car at Reeves Subaru my salesman was Adrian do not trust him!!! signed all the paperwork they were kind of pushing on me cause they got already another customer to buy it,but it was their fault,I even put a deposit to hold the car I signed all the paperwork but I gave them my papers from the bank they said need more confirmation,what more I gave you everything,by the end I found another car from Acura and now a month later still no deposit back and they keep feeding me with tomorrow or in couple days they will put the money back, and do not trust salesman Adrian he is not professional at all
Update so you can check they told me if I have any problems to send them an email I texted them no response joke but no customer service plus they stole my money
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