Purchase of Used Land Rover LR$ - calliebd
Kagan was great to work with and was very transparent about the car, price, details, etc. The research he showed us and step-by-step process he walked us through made for an very stress-free, easy experience!
Top Reviewed Specialists At This Dealership
Sales & Leasing
Finn Misa is 2nd to none! - LisaHeither1
We have never met a salesperson like Finn Misa. He treats you as though you are family and never loses touch. He goes above and beyond to make sure the deal is exactly what is fair and best, To him, it isnt about how many vehicles he sales, but about how his customer is treated and is satisfied. Definitely more about quality not quantity. My husband and I have bought 5 vehicles from Finn and each time he treated us like royalty! Thank you Finn for all you do!
New Cars Sales
New & Pre-Owned Sales Associate
Business Office Manager
Great experience - KaThWare
Brittany was very professional and made me feel at ease with the whole buying process, from the time we walked in until we drove off in our "new" SUV.
Sales and Leasing Advisor
Purchase of CPO GLE experience - nandini14
I recently purchased by GLE for my wife from Don Bonura, RBM at Sandy Springs. It is my second family Mercedes Benz purchase. Overall transaction took less than two hours. Don and RBM team stayed over 7:00 PM on my request to help me close the transaction to my full satisfaction which allowed me to take the vehicle home on a Tuesday prior to my business travel.
Ashley Ahern, walked us through the functioning of the vehicle and communicated on a regular basis post sale and closure.
Thank you to the RBM at Sandy Springs for excellent customer service.
Used Bentley and new gwagon - Ben2960
Shaun and Gary followed through and got everything corrected. They are amazing and so helpful. The Bentley was checked by Bentley in Atlanta and they said it is running fine. My Gwagen is running great and they are servicing it now. They are also fixing my 1984 g Wagen cabriolet and it’s running great. The service and professional staff is amazing. Gary is the BEST.
Sales and Leasing
Great service! - Paris1111
My experience with Carol was wonderful! This is my second vehicle from her and she made it very easy for me and got me exactly what I asked for.
Certified Sales Consultant
Star Certified Sales Consultant
Certified Internet Sales Manager
Flex A Service - Peggie11
My Service Consultant was great! I left him a voicemail message and he responded in a few minutes. I asked that he schedule me a loaner vehicle on the day of service and he did. I was able to drop off my car and pick up the loaner, on my way to work. I recommend Mercedes Benz of Augusta to all my family and friends.
They made my transaction easy - ttj0909
Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so that all I had to do was sign. This transaction was smooth and easy.
Service (Customer Service) - OMichele
Great Customer Service! Accomodating and approachable for any service needs. Michelle Elbert in Mercedes Service Department was very helpful, informative and prompt in Service from scheduling my vehicle, to getting it back in a timely manner! Thanks Michelle!
Good service Department. Awful sales department - edwynne1
I was told multiple lies by salesman, Richard Lowery. Bought almost sight/unseen a certified used vehicle which means I trusted the salesman and paid a good bit more. Turned out to have so many things wrong with it, it took the service department a month to get it up to par. Salesman said parts were ordered that when I followed up on , he had not even ordered. Other promises made and not kept. Once you sign for the purchase, you are persona non grata. Service department does a good job.
The Worst MB Dealership - Damaged Vehicle, Had to Sue - Kra
This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership involved a locking default on the gas cover release for my car. I was near empty and at a gas station. I was able to drive my car to the dealership; however, I was told it would take 72 hours for someone to just look at my car. After a very "aggressive" tone I was able to get a loaner car, but it still took them over one week to diagnose and repair a basic default. The prices are ridiculous vs. other luxury service departments for simple repairs. They are not urgent or timely with updates. The attitude is as if it's a bother for reasonable and timely updates.
The second incident was worse than the first. My car was towed to the dealership because the brakes had failed. A note was left on the vehicle and the car was dropped off by AAA in the "tow-in" area. Again, no urgency with performing initial diagnostics. My car sat idle for 2 days before anyone bothered to pull it back for service diagnosis. The service advisor, Dexter Thompson attempted to drive my car into the service bay. Of course there were no brakes, so he drove my car into the side of the building. After a week of delays, I stopped by the dealership unannounced and that is when I was told that my car had been damaged. The dealership initially agreed to pay for the collision work and provided me a loaner vehicle. After the brake repairs--which cost a ridiculous $3,000 and the collision work was completed- Dexter informed me that there would be a $75 per day charge for keeping the loaner vehicle and that they would hold my car until full payment was made including the collision damage. They claim that I was negligent because the car did not have any brakes. The car was obviously towed in for that reason. They are idiots and absolutely ridiculous! The full bill was paid so that I could get my vehicle, but I sued them in small claims court. They opted to settle so we avoided a court date. They should have done the right thing from the beginning. They have no regard for customer service excellence, which should be a standard at a luxury dealership.
RBM of Alpharetta