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Leased a 2017 Ford Explorer for three years and bought it... - Alejandro
Leased a 2017 Ford Explorer for three years and bought it cash in 2020...vehicle is excellent and Rick Mears is outstanding salesman...everyone was personable, knowledgeable and helpful.
Top Reviewed Specialists At This Dealership
Mike did a great job with the purchase process and was... - Jaycek
Mike did a great job with the purchase process and was very knowledgeable about about the vehicle that I was interested in. Long McArthur has a great selection of new Lincolns available.
Ricky epp. I really want to appreciated his deal on my... - martires.leiva.94
Ricky epp. I really want to appreciated his deal on my vehicle. That was a great and wonderfull deal. Will continue to make bussines with you
Ford Sales, Special Finance
Ford Sales Manager
Jason went above and beyond to help me get in a new car.... - krobertson7189
Jason went above and beyond to help me get in a new car. And was able to get my payment lowered. He answered all my questions. Was kind and helpful. Made the whole experience easy and stress free. If you need a new car, ask for Jason. Nolan in finance was also very kind and helpful. I will definitely only deal with them in the future.
Very informative and knowledgeable technicians. It’s... - DNOWINGS60@gmail.com
Very informative and knowledgeable technicians. It’s Always a pleasure to do business with the dealership. Would be nice if regular customers were informed of the dealership sale and name change.
Kenny did an outstanding job assisting me with the... - Kristina
Kenny did an outstanding job assisting me with the purchase of my new vehicle. Made the paperwork quick and got me on the road in no time.
they always take care of my needs very well are easy to... - floorguy1952floorguy
they always take care of my needs very well are easy to deal with and treat me fair.they found the truck that i asked for
Pleased with the purchase of this vehicle and the... - rschmidt1967
Pleased with the purchase of this vehicle and the salesman who sold us the vehicle. Would look at purchasing another vehicle from them when the time comes.
Outstanding Ford dealership - Jdarobin
Looking to buy a new Ford car or truck? Take the time to check out this outstanding dealership located in Southeast Kansas. Quality Motors located in Independence Kansas is a hidden gem that combines a very knowledgeable sales staff, top of the line service center, and an excellent finance and management staff. You will not be disappointed with this dealership.
Wonderful follow up service. - Single
Had a wonderful experience with the purchase of my car and Steve Womack was a great deal of help. Thanks Steve for your follow up and to all you at Womack for working with me
Impressive! Massive selection! Great prices! Purchased... - Alan
Impressive! Massive selection! Great prices! Purchased a 2016 Lincoln MKX from Trevior. He was very helpful and friendly. We will be very pleased with our new vehicle and will visit again as the need arises.
Went to Louisburg Ford on 11/9/2020 and worked with Jimmy... - knp54
Went to Louisburg Ford on 11/9/2020 and worked with Jimmy Baker on the purchase of a new car. Pickup was traded in on a 2020 Nissan Rogue with 18,000 miles. Great dealer and a great sale. Highly recommend.
I made an appointment to get stuff done to my vehicle and... - lostinoakley
I made an appointment to get stuff done to my vehicle and they forgot to do the alignment on it since it didn't get put on the work order. So I made another appointment for the alignment to get done and I drove a couple of hours to get it done only to be told they didn't have an appointment for me to get it done the day they said. The lack of communication at his place needs improved.
Jim Turner is the biggest single reason we have purchased... - Glen
Jim Turner is the biggest single reason we have purchased 4 Toyotas in the past 15 years. I drive from Wichita to Hutch for service because Jim takes such good care of me. My daughter drives from Oklahoma to Hutch for the same reason.
The customer service of the salesman I worked with was... - Ashlynvigna10
The customer service of the salesman I worked with was very poor. I took off work early and made an appointment for 4:30 when they closed at 5p and it was clear they were all ready to go home. They had sold the vehicle I came to look at before I arrived and they did not let me know ahead of time. I looked at a similar vehicle and went in to talk to the salesman after test driving. After being told the price of the vehicle was non negotiable and adding up costs he told me I could not afford this vehicle and needed to be looking at something different although I had more than what they were asking to spend in cash that day. I left very upset and offended at this. They later texted me to follow up and I told them I was no longer in the market as I had purchased another vehicle the day after visiting with them and I had a bad experience with them. They did not care to learn more about my bad experience, all they heard was that I was no longer looking to buy.
I'm just going to get right to it.Discussed price for... - Evan
I'm just going to get right to it.
Discussed price for vehicle - 25k
Billing went up to 31k (6k increase)
Ended with paying 29k with a 3k down payment.
(All financed at dealership)
My question here is, how do you go from finalizing on 25k to payments starting at 29k with a down payment?
Vehicle had broken turn signal which they fixed but didn't get to drive vehicle until 2-3 days later. Additionally, no extra key fob, and no spare tire. Lastly, vehicle had only 1/4 tank of gas and low air pressure in tires upon pick up. You would think with these things considered, that the listed price of 25.5k could go down further but I couldn't get a 24.5k.
Lessons were learned. Nothing I can do now and only wish I could go back in time. I will ensure I don't get screwed like this again. Moral of the story, be careful and don't get so excited that you get blindsided by the product that you really want. This all was 1 year ago, and It took time for me reflect appropriately. I hope this helps someone.
2006 Ford mustang with aftermarket supercharger and... - SadMan
2006 Ford mustang with aftermarket supercharger and upgraded fuel injectors. Runs perfectly fine...Always has. Dropped off at the Ford dealership for simple airbag recall. They called to tell me it would not start. $150 computer diagnosis of “rich fuel mixture“ = Laymans terms “you flooded it“. The mustang owners handbook has a great description on how to start a mustang with fuel injectors and how to disable fuel injectors by depressing the gas pedal when you accidentally flood it. I have never had that problem before that time; or since after picking it back up at the dealership. Not sure how they flooded it. Their assumption from the computer diagnosis was “leaky fuel injector.” Sounds awfully expensive. My diagnosis was to start it the way it is supposed to be started and drive it normally. Has worked fine ever since. Sorry guys. You blew that one. There was no problem to fix. Just learn how to start your own cars. Thanks for the pricey bill for a free airbag recall. Maybe let some of your old school mechanics do the diagnosis without the computer. Or just start the car without pumping the gas pedal like it is supposed to be started.
My daughters car needed some recall work done on the... - sahoopes
My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount. They give non-loyal customers bigger discounts than that for stupid things like oil changes.
They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know.
There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.
Repair on truck - Cocopop
Was having issues with truck shifting in from 35 to 40, Was tested, ordered a few parts and a day later truck was running smooth as new again. Very smart and super nice service team that works together and understands the process and customers.
Great place to buy a car. Everyone was nice and polite... - Rikki Witchley
Great place to buy a car. Everyone was nice and polite made you feel very welcome. Answered every question I asked and went over every feature that my car had to offer.
Purchase with Trade-in - Ranger
Outstanding experience! Hayden and Jerry make a deal I was 100% satisfied with. Hayden personally drove the Truck I purchased 150 miles to my home and returned in my trade-in car, Wow! Thanks again. Robert D.
Christian was great to work with. We got the truck we... - don
Christian was great to work with. We got the truck we wanted at a good price. It was refreshing to deal with a no pressure sales person.
Purchase car - Don
We are very pleased with our 2015 "MKC"
Jennifer at Kline's was very helpful going over all the options that this vehicle comes with.
The car had been completely checked out before hand and have had no problems.
We are grateful to have a quality dealer in our town.
oil change and tire rotation; rear brakes redone - shorner
Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site.
When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in.
My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.
Saved the Family vacation! - HarbourFamily
We were pulling a large 5th wheel trailer with our Dodge RAM 3500 when our diesel fuel tank came loose and was dragging the highway. We limped into Dan Brenner Ford. Everyone was great to us, dropped what they were doing and came out to take a look. Chance rolled under the truck on a creeper and checked out the situation. Rolled out and announced, "No problem" I'll have you fixed in no time. And he did. We were back out on I-70 less than an hour after we had limped in. I can't say enough about the service. And we weren't even driving a Ford. They only charged us $40.
Bernabe E. Rincon - Elias, Luis
Thank You Bernabe for the awesome customer satisfaction. I couldn’t ask for a better service customer representative. You make Lewis Ford Dealer worth coming to. Thanks again for the wonderful experience. 100%
Friendly and attentive to my request. What more needs to... - dametzger61
Friendly and attentive to my request. What more needs to be said. I repeat Friendly and attentive to my request. You don't find that often these days.
My first experience with Don Hatton Ford. Upon entering... - Amazing Cust. Experience
My first experience with Don Hatton Ford. Upon entering the establishment I was completely blown away. No gongs or human chickens. I was greeted by everyone there while waiting on my sales rep. Tom, thanks again for the more than fantastic deal I received and for being a truly professional sales person. You did what you said you would do and listened and came through on things that were important to me. That's why you'll have our business on any future vehicle we purchase. If your looking to buy a new vehicle, drive the extra mileage to Don Hattan Ford where you'll be more than pleased with the staff as well as their prices. Thanks Again!
I bought a car from Lewis Ford for my daughter Sept 2019.... - kujayhawk.amy
I bought a car from Lewis Ford for my daughter Sept 2019. After only a few short months we had many issues. Took the car to a Ford dealership where we live at the end of April. First off because there was a nail in the tire so was losing air, but other than that, the hood release latch inside the cabin was inoperative. When it rained the vehicle abs and brake lights come on in addition to the steering becoming inoperative. There was an issue with the front wheel speed sensor. Only after a few short months!!!! That visit cost me $237. Just a little over a month later in June the check engine light came on and the car wouldn't go over 60. Took it in again. That diagnosis visit was over $70, Stated water pump was leaking, but it was going to cost $1000 to fix. Don't have the money on the whim so had to wait until we could get the funds together to pay for it. July 3rd we had the money and took it back in and had the waterpump replaced. Bill ended up being $889. Still, plenty of money! My daughter didn't get her car back but for about a week and a half and the engine blew. We haven't had the car for even a year and have had it in the shop many many times in that short time! Over $3000 to replace the engine, more if at the dealership. Called Lewis Ford where we purchased the car, they contacted the extended warranty company. They sent out a guy to get a diagnosis. Came back with that the car wasn't properly maintained. THAT'S CRAP!! I provided oil receipts, all of the invoices from the dealership, etc. We took that car in every single time it had any sort of noise, issue or light came on. Clearly! The car was bought for close to $11,000, we put half down so still have a decent loan on this car and now have to pay over $3000 or better for a new engine? Frustrated, called Lewis Ford and they also stated they couldn't do anything. I am going to the Better Business Bureau, Attorney General of Kansas and directly to Ford Motor Company. This is terrible business!! The engine for this car should be covered. That's what extended warranties are for. Don't give me the excuse that we didn't maintenance the vehicle when we sure had it in the shop many many times to keep anything worse from happening. I'd love a call back from a manager that can explain to me how this is good customer service?
Now I do want to add, I worked with Whitey, but he did all he could. He called the Ford dealership here in Topeka and worked with the service manager. He called me back and didn't leave me hanging. It's Lewis Ford that I have an issue with. So my one star Customer Service rating is on the dealership, not Whitey.
Long McArthur Inc
Mel Hambelton Ford