48 Maryland Ford Dealers

It was a pleasure meeting and dealing with both Tony and - smtayman362

It was a pleasure meeting and dealing with both Tony and Amy, they were both very informative, pleasant, and most of all patient with me and questions I had to ask.Thank you folks very much!

As a repeat customer, I would like to share my recent - Tom Provenza

As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service.

Very efficient. - Rlh4four

Very efficient. Friendly staff. Explained everything about the new truck. Setup phone and Ford Pass in minutes.

I found car buying extremely aggravating this past week. - cathyjsieber

I found car buying extremely aggravating this past week. I worked through 5 dealerships and all except one tried to add in extra fees, indicate they had a car when they didn’t or try to get you to buy a 2023 when you wanted a 2024. When I explained to Devin smith at Pohanka Salisbury the above issues he put together what I considered a fair deal. I appreciated his professionalism and honesty. Car dealerships need more people like Devin.

I would like to thank Ashley at Waldorf Ford for her - demcneil68

I would like to thank Ashley at Waldorf Ford for her service on my visit !!!

they made it right for me ty for honoring your word . - Chefbuscemi

they made it right for me ty for honoring your word . I'm am satisfied

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

From the moment I arrived I was greeted and given a - Jay A

From the moment I arrived I was greeted and given a friendly experience. So far I love the truck and can appreciate the help that was provided with minor issues. Would highly recommend to anyone looking for a vehicle.

Worked with Kyle on purchasing a new F150. - z0lt3c

Worked with Kyle on purchasing a new F150. I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many Ford dealerships along the way, none of which would match the deal being offered by Pittsville. Pickup went smoothly, I was in and out fast and the deal was exactly as Kyle promised. Recommended!

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

The staff is very friendly, knowledgeable, and efficient. - John Martich

The staff is very friendly, knowledgeable, and efficient. I drove 7 hours to buy the vehicle. It was worth the trip

Excellent place to purchase a vehicle would recommend - greich_adelphia1

Excellent place to purchase a vehicle would recommend this dealership to anyone wishing to purchase a new vehicle.

They listen to the description of the issue, provide - AndrewK

They listen to the description of the issue, provide Excellent communication and detailed analysis. High quality work. Full explanation of cost and charges.

The service for my 2024 Ford Escape was excellent. - j-clark07

The service for my 2024 Ford Escape was excellent. I took my car in the night before to have the oil changed along with the works plan to check everything out. It was ready for pick up by 10:00 am the next morning. Thanks for your quick service.

My experience was awesome. - C.p.jones

My experience was awesome. Ron was very helpful and personable. Financing worked with me on the pricing and were very understanding of my financial situation.

Had a good experience working with Ban in sales at - Jeff Simcoe

Had a good experience working with Ban in sales at Diehl's Ford Sales. I was looking for a used truck and found one with low miles at a great price.

I was very pleased with my experience at Lexington Park - Tim Lewis

I was very pleased with my experience at Lexington Park Ford. Typically I hate having to buy another vehicle because I don’t like to get hassled and honestly don’t like spending a ton of money. Everyone at the dealership was very helpful and nice and no one tried to talk me into a purchase. While purchasing a truck I worked with product specialist Maddie Torres, customer relations manager Pam Long and Finance Manager Samuel Vargo. All of which were top notch being very straight forward and pleasant to work with. The service I received at Lexington Park Ford was far superior to any other dealership I visited and I plan on being a repeat customer.

Excellent service and friendly staff. - Jamie

Excellent service and friendly staff. Easy to talk to and always a pleasure every visit

Jay, the Service Manager was excellent. - Mark

Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work!

I was in the process of buying a pre-owned 2024 - paul.b.obrien

I was in the process of buying a pre-owned 2024 Mitsubishi Mirage G4 from this dealer. I was preapproved and ready to pay, however the general sales manager, Claudio Goedhart, sent me two deal sheets with incorrect information. One had the mileage wrong and I asked him to correct it. He took awhile, but finally sent me another sheet. This time, he had included the cost of an extra warranty in my financed amount - a warranty that I had explicitly told him I did not want. I asked him to correct that and he stopped responding to me. Mind you, this all took place over the course of half a day or longer. I left him messages which he didn’t respond to and yet the car was still showing as available on their website. The next day I left him more messages and he still ignored me. That evening, the car was gone from their site. I suspected that someone had bought it with the warranty and that I had been ignored and disregarded so they could make an extra $2-3k of profit. I sent an email to David Cosby, the General Manager and he told me that the car had been purchased by someone who walked in who didn’t buy the warranty, they just completed the paperwork and paid more quickly. An opportunity that Claudio cost me with his incompetent and rude behavior by continually sending me incorrect deal sheets (purposely?) I am not at all sure that Mr. Cosby told me the whole truth either. He responded by offering me another older car with more mileage for the same price and was unwilling to negotiate. Bottom line: don’t do business with these people.

I would just like to thank Mitch and Cowboy for the - gegehunt66

I would just like to thank Mitch and Cowboy for the courteous, kind, and expeditious way that they handled my purchase. I am very pleased because I got the type of vehicle that I wanted at a reasonable price, mileage and monthly payment. I would purchase from them again and would recommend them to friends and family. I give them both (5) STARS.

AVOID this shop. - jcrobbins1993

AVOID this shop. These guys don't know what they're doing and they are terrible at communicating. Specifically John Kernan IV. They had my truck in their shop on two occasions and couldn't figure out why the engine was leaking oil even after having it for almost 5 weeks altogether. They kept telling me to bring it back after 1000 miles for more diagnostics. They were clearly just lazy because I took it to another mechanic and they immediately found gasoline inside the spark plugs and recommended spark plug and fuel induction service, among other engine maintenance that seems to have been overlooked by Ford service techs. Save yourself the trouble and take your car elsewhere.

Avoid this dumpster fire of a dealership. - colt.pittman

Avoid this dumpster fire of a dealership. Ford should be ashamed to let this place use their name. As a lifetime Ford owner who has owned 9 Fords, I scheduled an appointment for a recall a week in advance as I live 40min away for 9am on my day off to ensure we would have 2 vehicles and not have to wait around for the ~2hr it should take max to perform this recall. Being early was to ensure I would be back in time to get my daughter off the bus. No call for over 3hrs of blundering around hagerstown, so I stop back in at 1215 to get an update. I was informed they had not started it and would get it done by the end of the day (5pm). The rude employee stated the appointment is just a drop off time but they'll get to it when they get to it. This is the opposite of what I was told when I scheduled the appointment and is completely unacceptable. I had to run home to get my kid off the bus and make another trip to hagerstown wasting gas.

Terry was wonderful and had the car ready as soon as I - jimschultz121

Terry was wonderful and had the car ready as soon as I pulled up. It was a good car search experience without any pushy sales tactics. She was extremely personable and considerate.

Abraham at Darcas Ford Lanham was exceptional! - Ghebre

Abraham at Darcas Ford Lanham was exceptional! They were patient, and transparent throughout the entire car-buying process. I appreciated their willingness to answer all my questions and help me find the perfect car. Highly recommend!"

Everyone was great, even though buying any vehicle takes - kittyknill

Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!

Charley in service was awesome, straight forward and - Stevenk

Charley in service was awesome, straight forward and incredible to work with. Did some things I needed as a courtesy and car back when promised