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Everybody was helpful and nice I love my new car I had a... - Cierra
Everybody was helpful and nice I love my new car I had a great first experience
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Jim was great to work with and made purchasing a car for... - Kelly
Jim was great to work with and made purchasing a car for our daughter a pleasure!
Internet Sales Lead
I had a good experience at this dealership, everyone was... - rwrights66
I had a good experience at this dealership, everyone was friendly and went out of their way to get me in this truck. I am glad I got it.
Sales & Leasing Professional
An issue came up but it was dealt with in a professional... - JERGIERMA
An issue came up but it was dealt with in a professional manner. Still a satisfied customer.
New Hyundai and Used Car Sales Professional
Lavert Poole outstanding salesman, patient, kind,honest... - Chiquita Harvey
Lavert Poole outstanding salesman, patient, kind,honest and most importantly very knowledgeable and loves what he does. Great customer service and people skills. Mr. Poole will make sure that you have everything that you need to a vehicle but most of all great coverage on the vehicle.
Thanks so much!
Mr. Lavert Poole and god bless you and your family. The entire staff was warm, friendly and kind.
Used Sales Consultant
New Car Sales Consultant
Jeff and Mike were extremely helpful. I would highly... - Lindadelynn
Jeff and Mike were extremely helpful. I would highly recommend both of them. I’ve purchased several cars from both of them in the past.
My husband and I have been searching for a Yukon. Scott... - Samantha
My husband and I have been searching for a Yukon. Scott Kemp, our sales consultant, was able to offer us one that was in transit. His communication leading up to and the day of pick-up was exceptional. The day we picked up our Yukon was seamless. However, after we picked up our Yukon, we did reach out to the Finance Manager, Edwin Kircus, for a few questions regarding additional coverage and it is unfortunate that his communication is less than desirable. Weeks later, we are still awaiting a response. I am ranking our overall experience 5 stars, but the lack of communication with Edwin is unacceptable.
Recently visited Jim Causley Buick with my father; what a... - KC
Recently visited Jim Causley Buick with my father; what a wonderful experience! My father and I were "welcomed" to Jim Causley Buick with smiles, how can we help, from the reception desk, to our sales associate Kris Daly and general Manger Mike Elliott who valued the opportunity serve us, and gracious for the opportunity to earn our business. Kris Daly has vast experience, a "can do" attitude that represents Jim Causley Buick like none other. The welcome from Kris turned into a sale, and made the business transaction was seamless. To all the Jim Causley staff that father and I interacted with there has never been any so kind. Thanks to all at Jim Causley Buick that made a wonderful day for us! 🇺🇸
Very happy with the entire experience! Troy was very... - Kelliejo76
Very happy with the entire experience! Troy was very patient with us as we were trying to decide on an Acadia. Thanks again Troy we appreciate everything you did!!
It was a great experience working with Pat Trombley . She... - Hammy
It was a great experience working with Pat Trombley . She Had her hands full . With a truck that didn’t show up on time . She kept me informed well on the status. During the 45 days it took to get to Suburban . Thanks Pat I definitely appreciate all your hard work .
I took my vehicle in a for a 10:00 oil change... - unel.gaines
I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service committment that Ray Laethem dealership provided.
Courteous. Conscientious Timely phone calls to let me... - Ddlanning
Courteous. Conscientious Timely phone calls to let me know it was corrected
Clean when returned to me. Everything handled with insurance company.
Buyers beware….Al Serra is the worst dealer I have ever... - Tim G
Buyers beware….Al Serra is the worst dealer I have ever dealt with. I’ll start by saying that my salesman Jon was the best part of the experience. Jon was key to keeping me from completely loosing it with the place. He went above and beyond during the sale and after but it was the rest of the dealership that has turned me away and I will never recommend anyone go there. This isn’t my first horrible experience with Al Serra either. I decided to give them another chance thinking my previous experience was a one off but I was dead wrong. This went south in a hurry. I added an accessory to my truck that Al Serra was to install. I specifically stated absolutely DO NOT drill holes and they decided to drill 2 holes and not even seal or protect them just leaving bare metal. Oh but they offered me 2 free oil changes to make up for it….unbelievable. You just created thousands in damaged but want to give me 2 oil changes. That was my breaking point. The next piece of the puzzle was a mirror that was damaged before I took delivery. It took them 4 weeks to finally decide to fix it and they had the truck on 2 occasions for multiple days each time. When I finally did get the truck back and the mirror fixed I found an overspray of some kind completely covering my mirror, my windows and on my doors…I’m still trying to get all this overspray off my truck…...it is literally everywhere….absolutely unacceptable but I will never let them touch my vehicle again not even for a wiper blade. My previous vehicle from them they crashed the day I was supposed to pick it up. They made all the repairs and their repairs completely fell apart. Clear coat came off, paint chipping off but for my trouble they installed roof marker lights for me…. Yeah with self tapping screws and no sealer. They leaked like crazy and they never did fix them properly even though they said they did. Once that sale is final they couldn’t care less about you and your vehicle. I nor anyone I know will ever purchase from them again. It’s worth your time to look elsewhere, I know I am. Very sad too because Jon was great. Jon if you ever switch dealers let me know. Matt Serra, reach out to me anytime, I would love to share my experiences with you in person.
Aaron was AWESOME! He took the time to help me to get... - OneFineGrammy
Aaron was AWESOME! He took the time to help me to get into my beautiful Equinox, & was very sweet & professional. I definately recommend Shea Chevrolet & Aaron as well. Thank you so much for everything Aaron your the best!
Shelton Buick GMC did an excellent job in walking my wife... - tomjackson
Shelton Buick GMC did an excellent job in walking my wife and I through the process of purchasing a new Buick Envision. I would recommend their team to anyone.
There staff is friendly and knowledgeable. Always a... - Jay
There staff is friendly and knowledgeable. Always a professional and relaxed atmosphere. Ray is a phenomenal salesman with extensive knowledge of the product. Service department is amazing.
Went in today to look around....we didn't have much to... - Miles
Went in today to look around....we didn't have much to work with credit wise but we left with a 2012 Dodge Caravan. Thank you Jose!!!!
We traded our jeep in for a truck 3 weeks ago. Appon... - sten7750
We traded our jeep in for a truck 3 weeks ago. Appon payoff they shorted the bank 900 dollars when the owner of bell Wasik ryan was the one that called to get the pay off number. They also didn't report the miles. Now I'm being charged for a jeep. Very shady
I worked with Darian Lawson at Todd Wenzel Grand Rapids.... - Chris
I worked with Darian Lawson at Todd Wenzel Grand Rapids. Darian was great super friendly and knowledgeable. Followed through without being pushy. Thank you Darian
Had my car serviced on Friday August 13, 2021 and what a... - ckmaurer
Had my car serviced on Friday August 13, 2021 and what a great day. The people were very helpful including the lady coordinating the service, the mechanics working there along with sales staff. Just true professions who put the customer first. Thank You, Thank You.
Worse customer service from a sales( Nicole... - Freeze11
Worse customer service from a sales( Nicole Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to call the front desk every time I need an update on what’s going on. They will “sell” you a car that has already sold just to get you into the dealerships. They are dishonest and are scammers. They will quote you good monthly payment and then go against there word. Be smart and a stay away from this dealership!
Horrible customer service with Dain & Shawn in the... - Be Kind 2021
Horrible customer service with Dain & Shawn in the Service Department. The bill was more than I was told. Don't take your car there. Go across the street to Heritage Chevrolet. At least they know how to talk to customers. Service has gone down hill since Andy left.
I would give zero stars if possible! If you are a GM... - Lunghamersux
I would give zero stars if possible! If you are a GM employee or retiree looking for employee pricing do not go here. Dealer adds $800 to price of vehicle for paint and fab proof and it is take it or leave it. This is very unethical in a time of new vehicle shortages. DO NOT BUY A VEHICLE FROM THESE CROOKS!
Where do I start? I have now purchased 3 vehicles from... - Napes45105
Where do I start? I have now purchased 3 vehicles from Todd Wenzel. I’m going to gloss over the first two, so I can focus on the third. The First was a used 2017 Sierra 1500 I bought in 2018 from Greg Dawkins. Couldn’t have been a better process. Then, in 2020 we bought a used Yukon XL from Greg. This should have been a learning experience to have prevented my issue with the third purchase (which I am getting to, and shows why Todd Wenzel is the only dealer I will ever b up from again). The sort story n the Yukon is that we made the mistake of buying a used Buick Enclave from another dealer. Saw the Yukon a year later on Wenzel’s lot, went to look at it and had Greg give me a trade in value. He showed me the CarFax. The Buick was in an accident with structural damage that was hidden from us when we bought the Buick. We have five children. Keping the Buick was no longer an option. Greg and the team at Todd Wenzel went our of their way to minimize my loss and get us into the Yukon.
Now, let’s talk about the 2021 Sierra 1500 AT4 I just bought from them. In October of 2020, I started looking for this truck. Of course, I reached out to Greg first, but he said he didn’t think he would be able to get one for a bit. I SHOULD HAVE BEEN PATIENT. I wasn’t. I found one at another dealer and traded in my 2017 Sierra (in which I had about $13K equity) and bought a very nice, fully loaded 2021 Sierra 1500 AT4. About 45 days later, the issues started. I won’t bore everyone with the details, but before getting it’s first oil change, that truck had to have (what I consider) two major repairs. Going through all proper channels, I told GM I understood sometimes things happen and a bad vehicle gets built. It happens to all manufacturers. I just wanted them to stand behind it. I essentially asked the dealer I bought the truck from as well as GM to just replace it. I didn’t want any money. Just give me what I paid for. A new truck I don’t have to worry about. Well, after a few weeks of back and forth, the answer was no. Needless to say, I was disheartened and frustrated...to the point I was ready to take a huge loss and go with another manufacturer and get rid of the truck. Out of nowhere, here comes the team at Todd Wenzel (AGAIN). Drew, the GM, reached out to me and said he wanted to do what he could to make it right. This blew my mind. I didn’t buy the truck from them, and they had nothing to do with the dealership I bought the truck from. Anyway, the team at Todd Wenzel, Drew and Greg (again...see a pattern???), went out of their way to help me minimize my losses and get me into what I paid for. They took the other truck off my hands, helped me minimize my losses, and got me into a truck that is a near exact replacement of the truck I was having issues with. They even asked if there were things I wanted to change on the new truck before we moved forward. They didn’t have to do this. They had NOTHING to do with the sale of the original, issue-ridden AT4. Yet, they went out of their way to take care of me. I’m currently 37 years old, and every vehicle I have ever owned has been GM. Todd Wenzel has now secured a life-long customer. And anyone who knows what I do for a living knows that I drive a lot for my job, so Lord willing, there are a lot of vehicle purchases ahead of me.
TL;DR - I CANNOT recommend them highly enough This is the only dealership I will ever deal with again. Go see Greg Dawkins.
My young, hard working daughter purchased a used vehicle... - Robby
My young, hard working daughter purchased a used vehicle from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic revealed that it was the transmission. She purchased a warranty, but they will do nothing for this transmission work. Just a warning to potential customers, they sell used cars in need of major mechanical repairs $$$! If you’re in the market to purchase a reliable used car, you will be better off going to an upstanding dealership that sells truly certified pre owned vehicles that will not cost $4,400+ to repair within 2 weeks of ownership.
Would rate 0 stars if I could. Due to Good Friday holiday... - Andrew
Would rate 0 stars if I could. Due to Good Friday holiday it took me one extra day to get ahold of hr and get a paystub being that I guessed my password wrong and was locked out of online payroll. I had already closed the deal the day before with the dealer Scott Fuller, and made my first insurance premium payment. He assured me it would be delivered tomorrow. Instead I woke up to texts about needing a paystub, was later accused by his management of fraudulently representing my income, and then when i finally send over my xxxxing paystub the car is being sold. Absolutely disgusting business practice and treatment of a disabled veteran. They even told me I could get that insurance premium refunded and I can't, I have to dispute the charge with my bank which could complicate getting coverage in the future. Worst dealer in the nation!!! Stay miles away from these liars and snakes!
HORRIBLE dealership! I would NOT recommend them at all.... - Laura
HORRIBLE dealership! I would NOT recommend them at all. Let me say first of all that I shouldn't have trusted anyone and should have taken the vehicle to a mechanic first. I would NOT have bought this vehicle if I did. I was promised the vehicle went through a 12-point inspection - NOPE. Week one I found out the gas tank door wasn't operating properly. They did fix it, but I had to drive over an hour each way twice to get it done. If that inspection was done, they would have caught that and seen all that was wrong with it from the Serpentine belt, control arm with ball joint, transmission and engine leaks. Also was told that brakes were just put on. Again, NOPE. Versus fixing the brakes, they just put pads on and I had to get all this fixed. I left the dealership a voicemail to see if they were willing to make some of this right. No one bothered to return my message.
Loyal customer scammed with new car lease. Increased the... - hoff.dena
Loyal customer scammed with new car lease. Increased the agreed value of vehicle by $6,000. Walking from one desk to another. Didn't take off all of the money due at signing. Charging four times the amount for the Polysteel. We've been trying to get this resolved for four months now. We've been calling, asking if he's in building, leaving voice mails, contacting GM headquarters, compliant with GM, chatted online on Betten Baker website, texted with customer service. We just filed a compliant with BBB. We stopped in several times and we get the runaround.
Oil change, tire rotation and brake service - gbuydaert
The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly.
Thank You Trimarco Staff
McDonald GMC Cadillac
Special Finance Manager
Elhart Automotive Campus
New Car Sales Manager
Finance & Insurance Manager
Sellers Buick GMC