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Smooth Sailing - trbarnha
Bill did a great job assisting me with purchasing a used vehicle! The service was perfect and faster than I expected it to be. He took the time to help me and my family out and I could not express how satisfied I am with the entire process. I recommend coming here If you’re interested in buying a car! Thanks, Bill!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Super awesome and Helpful - Cargal21
Austin was super helpful and had a great attitude. When I sat at the dealership for hour he checked in on me and always kept me up to date on things. Absolutely loved working with him and would definitely go back to work with him again.
Internet Sales Lead
Well done - Car buyers
Because thay work hard and I can trust them good service friendly helpful smart people that care for the customers needs and time thay don't give up
Sales & Leasing Professional
Fast service - Mycars2
Had to replace a button in the steering wheel. Was in and out in no time. Had visions of it taking a lot of time to replace
New & Used Hyundai Sales
New GMC/Hyundai Sales Manager
Fixer Upper Sales Professional
Perfect service! - Kim Kramer
I have worked with Katie Rola and Dave Jackson for years. They always work hard to accommodate my needs. I would recommend them to friends.
New Car Sales
New Car Sales Manager
Excellent Sales Person - Encore Lady
My salesperson Taylor Butler went way up and beyond to make my new lease transaction flawless! This is my third lease that Taylor has handled for me. I am beyond satisfied with her professionalism and knowledge in her field. Thank you again!
New Car Sales Consultant
the best car buying experience around - KMoz
Gus at Superior Buick was nothing but amazing. He was so courteous and professional. I had previously been working with another dealer and my experience was less than favorable, I drove the extra 20 miles to see Gus and he blew them out of the water. He gave me an awesome trade in price, was able to get me in an upgraded vehicle with everything I wanted. He was so accommodating to what I wanted, and I even picked my car up same day. I will never go to another dealership, it is clear why they are top rated in Michigan. Kind, courteous, professional, and they want your business.
OUTSTANDING SERVICE! - kvirgo
I HAVE TAKEN MY CAR TO SEVERAL DEALERSHIPS WITH NO RESOLVE. I TOOK IT IN TO SHEA AND WAS MET BY HOWARD. HE WAS FRIENDLY AND KNOWLEDGABLE. HE TOOK HIS TIME EXPLAINING EVERYTHING TO ME AND MY CAR RECEIVED THE NEEDED REPAIRS! HOWARD KNOWS HIS STUFF!
Very good sales department ! - auto sales review
My ex-wife and my ex-g-friend have bought many autos over the years and have bought a number of new and used vehicles from the Marsh auto group, including 3 news Saturns, ( wish they still made them ). Bought two from two other dealers and you could always tell where a sales rep had been by the slime trails, L O L ! After getting divorced, I was cleaned out of course, and needed a decent vehicle asap. The salesman came to my house and I drove it quite a distance and liked the high mileage car and bought it as is, I knew that it needed repairs, but for only $ 400.00 at two independent shops , I have a decent auto by which to get around as I get back on my feet financially, I ( we ) have always received real good treatment from the staff, and the Marsh family gives back to the community in a very generous way!
SALES DEPARTMENT - Steve
I just bought my 5th vehicle from Don Rypma's. My whole family has been going there for years. Very small town feeling. Always treat me like family. Very friendly and honest.. I will be back!
Courteous and Professional - FirstBuick
This was my first Buick purchase. The salesperson I dealt with, Alex Malone, was very courteous, professional, and willing to go above and beyond to answer my questions. Thank you!
Friendly Fair Dealership - Doc
They offer great deals and have an award winning service department and body shop! I highly recommend this most truly excellent trustworthy and very fair dealership.
Car buying easy - XJCP22
I went here to look at a Jeep Cherokee, I wanted to stick with a Jeep since I’ve owned a older one, Sean made my experience easy and overall a great guy who you can bond with while dealing with the whole car buying deal. Needles to say I drive the Cherokee I went to look at there and I’m very pleased with the dealer. Recommend to anyone
Collision repair - Nancy (Bills daughter)
The collision shop personnel at Jim Causley were exceptional. The manager went above and beyond what was required to help my 87 year old father with the collision repairs to his brand new 2019 Canyon truck. He only had it 3 weeks prior to the first accident he had since he began driving. He was very upset and everything went smoothly. The repairs are perfect. Please send our regards to your personnel.
Our salesman Jeff Armstrong was excellent. - car purchase
Jeff spent time with us trying to find the right car. He worked with us on features and price. Jeff showed us several options and we were able to make a good deal.
Great New Car Buying Experience! - Happy Camper
We just bought a 2019 Equinox from Fox Negaunee and are thoroughly pleased with the experience! Salesperson Casey Ford was NOT pushy, he was upfront about costs (which I valued greatly after another dealer wouldn't give me a price without a test drive). The Chevy Employee pricing made it a good deal, and while I would have liked to have gotten more from my trade-in, Fox sweetened the deal by giving an additional $500 incentive (on top of other incentives from GM). Casey was also upfront about GM Financial's interest rates (which we had decided not to use in advance, because of extremely poor user reviews). Car buying can be stressful, but Casey made it fun. We will look for our next vehicle at Fox.
Excellent service - AcadiaSLE
All the staff are very helpful and friendly. They made sure that our needs are being met and made the process of buying a car so much easier. Thank you for your service.
Buyer Beware - highlandfam
We bought a car from Randy Wise and were told, explicitly and repeatedly, that there was a wiring issue that would not at all affect the performance of the vehicle. Fine. We were also told that a number of repairs and a general tune up had been completed. Excellent. No reason not to believe them - we were buying a ten-year-old vehicle so surely they would want us to come back in a few years when it was time for another trade.
When I brought the car in for service less than a year later, we were told our car needed several thousand dollars in repairs and that the exclusion warranty we thought we'd purchased would not cover any of it. I took the car elsewhere and the mechanic discovered that the spark plugs were original to the car and two of them had seized. So, either Randy Wise lied about their tune up and vehicle inspection report or they did such a bad job that they left degraded spark plugs to break on me down the line. Which they did.
Exceptional Service - Michele
Great customer service, always friendly and gets the job done quickly and efficiently. I take all my vehicles here and get excellent service every time!
Poor customer respond to the internet - Chris Rabe
If you want intertnet sales you should respond to the internet. Wouldn't answer my questions by email or text even after several times trying.
I Love My New Car! - Harts#1
I love my new Buick Enclave. I have leased my passed 3-4 cars with Hart Buick and will continue to do so. Excellent service!
Great value, choices, and employees - Bob S
Our sales rep Matt Larson was friendly, efficient, and ultimately put us in the right vehicle that fit our needs. We love our new Buick Encore!
Kudos to Rob Roehrs in the financing department for getting us the loan we needed at a great interest rate.
Terrible customer experience - Bige2233
I scheduled a test drive for a Chevy Equinox that
My daughter was looking to purchase. I followed up the day before to ensure that I would be test driving the specific my daughter wanted. When we arrived at the dealership after a one hour drive, the salesman notified us that they no longer had that vehicle. They did, however, have several other similar vehicles......for $4,000 more. After looking for other vehicles for about 45 minutes,
I asked to see the manager. The Sales Manager offered to take some money off the more expensive vehicles, but they still did not fall within my daughters budget. He offered to continue to look for vehicles and get back with me the next week. He never did. I called Dales Manager several times and left messages, but he never returned my call. I called the salesman several times and left messages, but he never returned my call. I emailed the person who schedule me the test drive, but she never replied. I then emailed the General Manager,
after he sent me an email thanking me for coming in and test driving a car, but once again, he never replied. Very poor customer service from top to bottom at this place...at least in the pre-owner vehicle department. The General Manager, Sales Manager and Salesman all failed horribly.
Thank you - greenegirl1
We had gone to Sundance in Grand Ledge to look at a truck, it was not what we wanted to our sales person found one in St. Johns that met our criteria. We followed him there where we met our new truck. Our salesman Chris King worked with the manager, Jim Yana to get the deal done that night. We live an hour away so they tried to make it easy for us. They close at 9 pm at 10 pm we were signing the papers to drive our new truck home. Chris and Jim stayed there to make sure we got what we wanted. I do not know the name of the office staff who stayed but a big thank you to all three. They do believe in customer service
Service Department the Worst - mk
I brought my car in because it would not accelerate, a 2 year old lease car for that matter. The part needed ended up being on back order for over 5 weeks and the only time I got updates on my vehicle is when I would call to ask about it. After the second week I asked for a different rental since the initial rental they gave me was lower quality then what my lease was and I was paying for and they were less than willing to accommodate me, but I proceeded to push for a better rental and they finally gave in. When my car was finally fixed (the part came in the same day they fixed it and I did not get a call until it was repaired) I ended up going out of town the 5th week my car was at the service department still waiting on the repair because my uncle was very sick and ended up passing away so I stayed in town longer for the funeral. During that time the part came in and I told them I was out of town and they did not care stating I had 24 hours to bring it back before they started charging me a rental fee. I tried to explain the situation to no avail. Their answer was I should have brought it back before I went out of town. Which makes absolutely no sense because then I would have been completely without a vehicle unable to go out of town. Never again will I go to that dealership and I will be telling other people not to as well.
Purchase a used car - Lillianr
The Salesman was knowledgeable,friendly and listened to you regarding the vehicle you're looking to purchase. Explained the ins and outs of the car.
Oil change November 12th 2018 - Chevy girl
Unprofessional. I came in for a scheduled oil change. I was 15 minutes early. My first time there!! Took 1hr 30 mins. No service personnel came forward to tell me about it. Asked what was going on after 45 minutes.
Girl at the front desk seem to be too busy with people coming and standing around taking to her then to answer people's questions. I didn't even come home with the $20 Visa rebate paper after she explained it to me. She/Art were too busy for that to.
QuickLube Oil Change.. Great Service! - Justin Cowell
I took my truck into the dealer for an oil change, They're QuickLube service center was fast and efficient. I also had a tire off of another vehicle that I brought in with me that had a hole in it, they had the tire guys fix it while I got my oil changed so I didn't have to wait long at all. Highly recommend and I'll be back for my other oil changes and any service needed!
GPS Antenna - Bg8812
Al Serra GMC use to be fast, reliable and consistent. As of late I find my experiences generally not great. The staff are great, always friendly and with your best interest but there are some serious process issues. My most recent visit, I dropped off my Yukon Denali on a Tuesday with hope of getting it back by Friday as I was heading out of the country and it is my wife’s only car. They called Friday morning stating they finally are looking and confirmed the problem was the antenna but they had to order the part. I ended up having to get a ride to the dealership to pick up our I repaired car hours before flying to Europe. Once I returned, about thee weeks later I returned the vehicle which they kept for one day and provided a loaner (Chevy Trax), was rough with our family of 6.
Just today I learned that my father-in-law has had his GMC Canyon there for two weeks! He has a loaner but it took two weeks to look at it, now they have to order parts!
I’m not in the automotive repair business but seems pretty common sense to triag a problem upon receiving a vehicle to get an idea of what parts are needed so you can increase the first time fix rate and minimize the customer downtime. A friend who is a GM Master Mechanic told me my likley problem from a two minute conversation.
I’m pretty sure I am going to start looking elsewhere for service. Getting tired of this reoccurring waiting with little to no communication. Wish I could just take it to the Subaru service team, they do a great job with my company car.
Very customer service oriented and honored the deal - Beth W
Lisa Ellis was very helpful in helping me find a car that was stylish, had the features I needed and fit my Mom's walker. She made sure I understood all driving features before I took the car home.
Michael Lane/Crippen showed a lot of integrity when they honored my purchase agreement even though a significant math error in my favor was made calculating the down payment.
Today I received an invite to meet their service department and to learn about how to maintain my new car. I had not received one from other dealers.
C. Wimberley Chevrolet Buick GMC
McDonald GMC Cadillac
Preowned Vehicle Manager
Used Car Manager
Elhart Automotive Campus