Purchased a new 2026 Silverado trail boss near the end on - Mike
Purchased a new 2026 Silverado trail boss near the end on January, my sales person was Mike rue, awesome guy, friendly, knowledgeable, made the purchase process smooth. Mike went the extra mile in helping me set up my preferences, explaining the differences in the settings. He also helped me get my phone connected to the truck and explained how to use it through the infotainment screen.
After having the truck for a few weeks, It needed to be seen by service for a rotational sounding noise, I thought it was a tire out of balance.
Jerod from service was awesome, very personable, listened to my explanation of what I was hearing and what I believed the issue to be. He acknowledged my concerns, and suggested a tech do inspection & test drive before jumping right into dong tire balancing. The tech was Zack, he was awesome… he found the drivers side axle shaft was not completely seated in the differential, thus causing the noise i was hearing.
While this was taking place, I was sitting at a table near the service lounge, Mike, my sales man came by, recognized me, came over, very friendly, we chatted for a bit. It was very nice that I wasn’t just a sale stat and forgotten.
After a while, Jarod came over to me, sat down, explained to me what Zack discovered and that parts needed to be ordered. I asked to see on my truck what he was talking about, without hesitation, he said sure - come on back. Thants when I met Zack, super friendly, explained and showed me the issue.
I got my glasses, handicap parking permit and a can of monster energy drink out of my truck, Jerod then got me set up with a loaner vehicle.
A few days later, i called to check on my truck, Jerod was tied up on something else, but called me back in about 20 mins. He told me the parts came in, my truck is a priority and was being worked on as we spoke. He also apologized, stating he was going home sick and wouldn’t be there when I pick up my truck.
When I arrived, a young lady helped me check in the loaner and get the paperwork for my truck.
Upon going out to my truck, I found a note on the front seat from Jarod & Zack wishing me a happy birthday and a gift of three cans of the monster energy drink i like.
Talk about going the extra mile!!!! Wow!
Thanks
Mike Becker
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