we bought our 2020 Kia Telluride in March, certified pre - Amperuccio3
we bought our 2020 Kia Telluride in March, certified pre owned. Joe our sales person was great, easy to work with, and responsive. (the only good part about our entire experience) since our car is a certified pre owned it's supposed to come with 2 sets of keys, which they only had one. The person handling the sale and loan (Hany) who's since quit or fired told us since we live 4.5 hours away they would send us a key and have another Kia dealership program it for us, which was also stated by Joe our sales person.. the car had been there for over a month so a extra key should have been made previously. Then our license plates expire 4/25... to which they blame on us for unpaid taxes, that wouldn't have been owed if they were registered in time as well as lapse in insurance a month later, because we had gotten a new insurance and they had the old one on file... all of these were cleared up that day with DMV, sent to the manager... with no response besides "we will call you back" which they didn't. We called every single week to a point where they were ignoring our calls and we had to call from our children's phones. (which they deny) here it is June 9th and they say i will finally have my plates tomorrow June 10th.. we shall see.. I've been driving in this car for months, with my 6 children with expired plates praying we don't get pulled over. This has been the absolute worst experience buying a car we've ever endured. stay FAR away from them!
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