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I had an amazing car buying experience with sales and... - ShareseJ
I had an amazing car buying experience with sales and leasing consultant Ron King! He accommodated all of my needs and requests, and provided the best of service.
Back in March 2020, at the beginning of the pandemic, I... - ReeABW
Back in March 2020, at the beginning of the pandemic, I received a recall notice for my Elantra Touring GLS 2010. I called Rte 4 Hyundai (where I'd purchased my car in 2010) and was assured they had the part for the fix. I made a 10AM appointment, drove the 14 miles, followed by a friend in her car, and checked in. I was told 90 minutes for the fix. My friend and I took off in her car to grocery shop. 90 minutes into the shop, I called and was told "another hour". We waited. I called again. "Another hour." 4 hours into the project, I complained. Appox a half hour later, my car was "ready" and handed back to me by a grumpy young fellow. I asked for the paperwork. "No paperwork." Thinking the fix was done, I drove away.
Two weeks ago, I received another recall notice for the fix that was SUPPOSED to have been done by Rte 4 Hyundai! What followed was a series of phone calls, demanding an explanation as to why I was told the fix was done when it wasn't. I was met with a series of surly responses.
FAST FORWARD to my call to Hudson Hyundai. Lorenzo answered the phone and couldn't have been nicer. We booked an appointment. Unfortunately, the needed part had to be ordered. A few days later, Lorenzo called. The part had arrived and we booked another appointment for the fix. The guys in the service department were just great. I was told it would be a 2 hour wait. TWO HOURS LATER the fix was done and I was free to go.
After my dismal experience with Rte 4 Hyundai, I cannot praise Hudson Hyundai enough. I was treated as a person and not an inconvenience. Rte 4 Hyundai could take a lesson from Hudson Hyundai about customer service.
Top Reviewed Service Specialists At This Dealership
Sarah walsh was amazing & kind when I bought my car!! I’m... - firstname.lastname@example.org
Sarah walsh was amazing & kind when I bought my car!! I’m a single mom & she was able to help me with what can afford! She also found the type of car I was looking for. I will definitely be going back to her when the time comes to get another one!!
A great team to work with!! - grace
I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at the time the staff were very understanding, supportive and valued my time during the whole process. They reassured me they would do whatever it takes to rectify the situation and complete the task. They did indeed accomplished that and more! Special thanks to Angelica for her friendly assistance and coordinating the process so expeditiously. She definitely gets things done smoothly and correctly! A pleasure to work with! I would like to thank Fernando as well for doing all that he could to resolve everything and making it right. I also would like to recognized David K for going above and beyond to help and support. Your professionalism is appreciated.
Fixed Operations Director
Import Service Advisor
There were very Easy to deal with. Quick service and... - Benjamin.pomper
There were very Easy to deal with. Quick service and they answered my call right away. They called back to make sure I was coming.
Good service at my convenience! - linden25
I have been dealing wi Burns for at least 20 years. Wouldn't consider going anywhere first.
The service department was very easy to work with. Dave Baldino & the crew knew what they were doing. No waiting, no delay, just good professional service with a smile.
excellent - r.morance
The service you receive is prompt and excellent. The service staff are all extremely caring and provide excellent customer service. My car has received excellent service since I first purchased. The service staff is extremely proactive by notifying of upcoming concerns that will need to be taken care of in the future on the vehicle. Carlos and Lynn and all the service advisors are top notch. Thank You Very Much to the excellent service department for all your help in keeping my vehicle in tip top shape.
I was in for routine maintenance and recall fix... - Jim
I was in for routine maintenance and recall fix yesterday. The entire experience went smoothly. I was treated graciously and received my services ahead of schedule. Thank you Phil !
Purchased a new G80 from Liberty Hyundai and found it to... - charles
Purchased a new G80 from Liberty Hyundai and found it to be a great experience. We thank Dylan Maher for his help and will certainly consider purchasing another vehicle from them.
I brought my car to the dealership for service and to... - Annalustica
I brought my car to the dealership for service and to check my tires. It was easy and fast. I was impressed with the professionalism of the employees. I signed in with Barre who took care of all the paperwork and made sure yo update me on the work that was being done and the time throughout the process. She was friendly, professional and very pleasant to deal with. I am happy I went with Maxon Hyundai to lease my car. The device never disappoints!
Kurt Sliski was ready to go in finding the car for me! He... - Gabpur713
Kurt Sliski was ready to go in finding the car for me! He made what is normally a stressful time in finding a car less stressful and more exciting. He found the perfect car for me
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...
I made an appointment online to have my car serviced... - cnixon308
I made an appointment online to have my car serviced today but when I got there the place was closed for their Christmas party. It would’ve been nice to receive a phone call, text message or email letting me know they were going to be closed around the time my appointment was made. I usually walk in because it’s better for me but I’m always told it’s better to have an appointment & look what happens. This was an inconvenience trying to make it here on time.
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
I had a fantastic time and was blown away by how helpful... - corycandrilli
I had a fantastic time and was blown away by how helpful and accommodating Heather McCrum was during the whole process. I will definitely be coming back when my wife is ready for a new vehicle and will be looking forward to working with Heather McCrum again in the future. Thank you
Called them on Thursday because I went to start the car... - Joen01
Called them on Thursday because I went to start the car Wednesday and the battery was dead on my 2017 Sonata. And I purchased a new battery on Wednesday and Thursday morning the car was dead again. When I called I could not get anyone to explain my situation and get an appointment. Called back and the receptionist said they were very busy and transferred me to their voicemail. Left them a voicemail and they NEVER RETURNED MY CALL. I will never purchase a car from them again.
Steven Seidner is a triple A sales person! He listened to... - Kschnei1
Steven Seidner is a triple A sales person! He listened to all my questions and made sure to address all my needs; he was very professional, knowledgeable and has a great personality! He did not try to sell me anything I did not ask for, and answered my questions even after I already signed the lease. If you go to this dealer make sure to talk to Steven! He makes the often tedious car buying process efficient and fun!
Secondary opinion from different car garage is "MANDATORY" - I_love_Honda
I use to go regularly for oil change for my car Hyundai Sonata Hybrid 2013 bought from Global auto mall. But this dealer is near from my apartment use to visit him on regular basis for service. Below are multiple instances after which I completely stop going there for service :
1. Brakes - router and pad need to change
I was called by technician when I was sitting in lounge waiting for my car to be done for oil change.
Tech explain me that brakes for all four tires need to be changed immediately and its very "RISKY" to drive without changing them ( they usually scare you on purpose and don t give you anytime to think or research). But thank god I said to myself lets get second opinion and I said I will come back. I went straight after oil change to two places have them brakes inspected and was told that brakes are completely fine no need to change for next 40,000 miles roughly. I saved myself $900 estimate given by dealer.
2. Every time I go for oil change they show one book which shows services recommended usually every 3000 to 6000 miles so regardless you use regular oil or synthetic you will be eligible for different service. So I was being charged for each semi synthetic oil change (65 dollars) plus this recommendation usually 200 to 550 dollars. I skip few time saying will do next time but they will approach you next time for two services saying you missed last time.
Finally I stop going there since this is HYUNDAI and actual car resale price is very less. I was putting more and more money into it. I had 45000 miles latest when I stop going to this dealer. Right now I have 95000 no problems and any additional expenses like this dealer use to charge.
I strongly suggest people to double check with different garage before doing any maintainance with this dealer.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
fearing the notion that dealership shops are more... - livindalife
fearing the notion that dealership shops are more expensive I brought my car to two small private shops that both told me i needed nearly two thousand dollars in repairs yet they both gave entirely different stories of what was broken. I didnt know what to do but a week later when I broke down right across the street from Quality Hyundai I decided to try a dealership that actually sells these cars and see if i could sort this out. WOW! what a stroke of luck.... my car needed a $40.00 part! AND they had a couple guys come out and help push my car over too the shop! They did sell me an oil change (which cost less than i had payed elsewhere) but even after that I ended up paying just over one hundred dollars.
The service Manager Bill Amadie and his crew over there went above and beyond and I will always see them first from now on.
Repair Customer Service A+ - Charlene
I had a fantastic first time visit to Flemington Hyundai. I got a same-day appointment, Christine was very helpful and accommodating when I was worried about finding time for the repair in terms of getting back to work. They offered a shuttle service and the gentleman driver was very nice and helpful. You can't beat door to door service & back! He even moved my children's car seats for me when I needed a rental. Thank you so much. I've found my preferred Hyundai location, even though there are 2 closer to my home.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.