56 New Jersey Hyundai Service Centers

Had no brake lights was told my service that they didn’t... - Bubsv

Had no brake lights was told my service that they didn’t have anyone to look at it and didn’t know when they would be able to look at it. Also called for appointment on 3 occasions and had to wait 2-3 weeks to get in.

Service department created mold in my car while they had - schultzc91

Service department created mold in my car while they had it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my lease. The dealership fixed the issue but had my car for 40 days. In that time, the wet towel that I was using to soak up the water was taken by the service department and wrapped up into my dogs seat hammock, along with my rubber floor mats. When I opened up the seat hammock a few days after getting the car back, everything inside was covered in mold. The towel was still soaking wet, dog carrier was wet, floor mats as well. On top of that, the dealership never attached my front license plate - which is illegal in NJ! I specifically mentioned it to the head of the service department and he wrote it down on the invoice. After 40 days, no front license plate is attached, not even the mounting bracket. The dealership offered me nothing for my time or for the exposure to the mold, that they literally created.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

Bought a top of the line Ioniq 6 here. - john.saling

Bought a top of the line Ioniq 6 here. Took delivery 4/29/23. 2 months later the radio stopped working. Since the car was so new when I called I figured they'd see me right away - no - a 2 week wait for a service appointment. Brought the car, they said the'd need it for the day - 10 days later they finally agreed to order a new radio. OK, I said - what's thelead time? Oh, we don't know, they don't tell us, the part just shows up but then we need to install it in your car within 5 days. It's now 5 weeks since I brought the car in - still no radio and no idea when it's coming. The service people work hard at making their problems into the customer's problem.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!

Regarding the service dept, I would stay away from the - anonymous

Regarding the service dept, I would stay away from the service advisor named Domenic, who lied to me to try to get me to not pursue warranty work, and also physically intimidated me. Very scary stuff.