Found a great vehicle - David
I spent over $20,000 dollars. When mentioning what other dealerships offer I could never get a good answer as to why none of that was available to me at this dealership. Free oil changes, warranty to 100,000 miles. I found out at the end that was all for sale. And no it’s not built into their prices, at least not at the cost you are selling them for. That was a lot of money for me. I think you should have gave me some piece of mind other than 30 days.
Top Reviewed Specialists At This Dealership
Loved the way they treat the people - Rosa@1984
I really liked the way my sales man attended me and also the lady that really help me get my truck i would send all my fam there i would come back to get my carS here
Sales Consultant/Certified Technology Expert
Sales & Leasing Consultant
Had an awesome experience at Charles Boyd Chevrolet - sac3sons
I am giving Thomas Mosely a 5-star rating because he was not a pushy salesman. He was friendly, knowledgeable and very courteous. I walked into the dealership about 4:30 pm. and was driving out with my new car by 06:30 pm . I was met at the door by Bobby Orr upon my arrival. Thanks to the Internet Team for informing the sales team I was on my way to the dealership.
Internet Sales Manager
Happy customer - Ginaj08
Josh McDonald was the perfect person to help me find my teenager a car and she was absolutely satisfied with the first car he helped us pick out we did a test drive and bam 💥 we got the car 🙌🏾 So easy and simple . Josh definitely is patient and listens and you can tell he loves what he does . I have nothing but respect for a person who can find a car for a 19 yr old female who don’t know what color what kind what about I need a mirror to do my makeup all the stuff that don’t matter to the mom that’s buying but josh had it all under control ??
Chevrolet Client Advisor
Our go_to dealer - Kay
We have had successful and comfortable visits every time we have come to Boyd for new vehicles.
All personnel have been helpful, respectful, & friendly.
We'll be back!
Grand caravan experience - Tarheel princess
We had a great experience with John. He was very kind, and nice. He worked hard to help us get into the vechile that was the perfect fit for our family. We are very pleased ans happy with our purchase. The follow ups have been been excellent, every time they are kind ans polite. We would highly recommend John Buckner to our family and friends. We would highly recommended the dealership everyone we meet there from John who was fun to work with all the way to the manger who was extremely nice and helpful made our experience very pleasent.
Chevrolet Buick Sales
weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
2015 Chevy Colorado:-) dealer rater - William31
Tyrone is very conscientious and friendly. He kept me informed of all details . I would highly recommend him and the dealership to other friends and family acquaintances.
Worst Car Buying Expierence - haleygpeek
The worst car buying expierience I've ever had.
I am currently on day 17 of not being able to drive the car because Everett won't send the title paperwork to the DMV.
Every time I call I get a new excuse and I am promised it will be overnighted that day.
I've been told "it's in the mail today!" four times now.
Do not go to this delearship. Save yourself the anxiety and frustration.
I have made three payments on a car that I can't even drive.
Great deal and even better customer service - MrsMosely
I was really please with Jamie Tedder the salesman. He worked very hard to please me and to make sure I was satisfied with my Chevy. I received a very good! I highly recommend Bleecker Buick GMC in Red Springs, NC :)
Love my GMC Canyon - HappyCanyon
Upon arrivival I was greated by Tyler Sheldon. He was very helpful, professional and knew his products. I was in the market for a medium size pick up. I had looked at the Chevy and Toyata and it’s the GMC that felt the best. This is the 1st GM purchase for me in over 25 years. I’ve had the truck now into its 2nd day and love it. The overall experience thanks to Tyler was super!
Most Amazing Vehicle Purchase Experience in almost 40 Years! - Veteran
I can NOT say enough about the Highest Level of Integrity and Lowest Amount of Pressure you will ever experience! Me likey my 2017 Buick Encore - Winterberry color....yea-yuh!
Thanks to Jeff Law, Jeff Bailey and Finance Queen Ashley Richtarik!
AMAZING PEEPS and they all love Jesus as I do! Thank God for bringing them together at Hometown PLUS Service Manager Donald Carter!
I was SO IMPRESSED that I got my good friend Brandy to go over there and she DROVE out of there 5 days after I drove out of there with her 2015 Hyundai! Others shall follow SOON including my ex-wife (yup...even her).
Can it get any better than THIS!
Friendly jo - Reggie 17
Johnny shields done any and everything to make sure I got a great deal on my choice of car he was very patient and professional he is very passionate with his job I couldn't have chosen a better place to buy a car so please see Johnny if you want a great service on buying your next car
Great Customer Relationship - obxr
David and Marc were great to work wth in terms of answering questions about the Lacrosse’s many features as well as negotiating the bottom line.
Service department is always available when I need them - ebjohn
I wouldn't think of going anywhere else. I'm always treated with respect and Oakie always goes the extra mile. Thanks for being there when needed.
Great experience buying a vehicle from Biggs and Bill Gardne - James
Bill Gardner made this so easy and pleasant
He was very easy to work with and listened to what I wanted and not what he needed to sell. I'm very pleased
Great Experience - Chelsea Loftis
I purchased a Toyota Corolla. From the time I stepped through the door of Jim Cook's I felt right at home with their welcoming atmosphere. The sales staff were helpful and proficient. Everything went smoothly with the sale and I love my new car. I would highly recommend them!
Best dealership in the area - GGladd3n
I bought my first new car here in 1976 and have come back many times. The service department is responsive and helpful. I am greeted as I come in as though I were a family member and just like "Cheers," everybody knows my name.
I bought it but...... - fireguy1247
I stopped in on my search for a car and found a nice Honda Accord sitting behind the dealership. I told them that this is the one I wanted to purchase and asked them to let me bring my wife back in two hours. I returned to find out that the car was sold. I then proceeded to inquire about a Toyota Camry that they initially told me was $23k. A quick glance of their website had it for $18K. After the apologies, I made the deal but only thanks to me liking the salesman. My deal was basically a cash deal but I had to wait 1.5 hours to sign the paperwork.
18 days later, I was involved in an accident and the car was totaled. Guess where I am not going back to for a replacement.
Kudos to the salesman. If you go elsewhere, let me know.
Loyal Customer Loses Faith in Dealersip - Loyal Customer Means Nothing
I have purchased 4 or 5 cars in the last 8 years from Everett and even do my service their as well. I have always felt I was treated fairly until now. I tell everyone I know how much I love the dealership-until now. I purchased a used BMW in Dec 2017 and found out last week it had been wrecked, despite being told it had not. I was certain I had seen a clean CarFax report and 5 days later the dealership was able to provide proof that I had. They promised me they would “make it right”. I asked for them to buy my car back at what I paid for it because they know I do not buy cars that are damaged from previous experiences dealing with me. (I traded a new vehicle that was purchased from them and repaired by them within a few months of being rear ended). Their solution was to trade me out of it with a 6k loss on my end in only 6 months. I was also told I should have pulled my own CarFax if I knew so much. The GM said she was not paying for my negative equity. I never asked for anything other than the dealership to make it right. In my eyes that was me getting another vehicle from them that they would still make money on. I told her the number she gave me for the trade was unacceptable and I had always been loyal to them and it was a bad business decision to not make it right. I refer countless people there and have been loyal for a long time. It’s still a very bad business move in my eyes, even if the real fault lies with CarFax (which is still being determined). For every person I told of my wonderful experiences there will be many more that hear of this one. I am not an average buyer-I work in banking and have financed thousands of cars in the last 17 years. I have bought over 25 cars personally and have dozens of friends in the car business. I have dealt with Everett due to being treated with respect (as a single mom and woman) for so long and now that has changed. In the end, my car is just a car. Losing respect for a family dealership is sad. If it was truly an error, this outcome could have been prevented.
The best customer service around - Imadetherightchoice56
Jeff told me he had a car for me and he was so right. Steve took me on a test ride and it was like two friends riding around. When we got back Steve went over some things. If he didn't know it he said he didn't know (honesty). Yes I went back and it was great!! Singing🎶I gotta car, I just brought a car🎶 They made me feel great about my decision.
If you are in the market for a car go to Flow Auto Center. You want regret it
Acadia purchase - jdwm
I have driven a Lexus for about 12 years and decided to try something else. Made a short list of what to consider and after driving the Acadia looked no further. Williams GMC has an easy to get to location on South Boulevard (I will not miss Independence Blvd) and a great team of sales professionals. I enjoyed working with Gene who is outstanding. Years of experience translates to a pleasant experience with no pressure and the feeling that the customers needs are what matters.
Lie and Sell - GotConned
They will sell you a vehicle saying anything. Will not even acknowledge once sale is over and issues are reported. Only buy if you are ready to pay an independent mechanic to thoroughly inspect the car before buying. Do not believe their claims of certification.
Terrible, rude , dishonest - Alex Mcguire
1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are BS . In this case not so much ; after 3 years of owning our2015 Denali xl we had 8 warranty issue trips to the dealer ( no fault of the dealer ) when we bought the suv they promised we would have a loaner suv similar to the one we bought , never happened . The 2 times we received a loaner it was a Buick. 2 weeks ago our air conditioner went out they did give us a loaner and it was under warranty but again a Buick ? Furthermore the transmission had to be replaced too ( 39,000 miles ) we have a trip planned to Boston meanwhile . The service department rep says no problem we will have a suburban or Yukon for you to drive ! Great ! My wife gets there to get the loaner and the service rep says that’s to far and that we will have to rent a car throughout enterprise. Meanwhile we have to leave in an hour. I would not recommend buying a vehicle here.
Excellent Service - Thomas Gillard
The service department provided excellent service on two recent repairs. We were kept informed through text messages and the hours of operation were very accommodating to our busy schedule. Additionally, we dealt with one service manager the entire time who provided very personalized service to us and recognized us upon entry into the service center to retrieve our vehicle. Furthermore, the service department was a very low pressure environment and I did not feel like the service manager was forcing repairs or services upon us. She was very much an adviser on the condition of our car, and allowed us to make the necessary decisions.
Very disappointed - Buddym13
anytime I have ever needed work done to the body of any vehicle I've owned, I have used Harry's. Never Again. I dropped my truck off for almost an entire day, picked it up and nothing had changed. There was no note telling me that it had even been looked at. I called the body shop back twice with no response. I called the head of that department, no phone call back. Very unprofessional. They have made thousands on me through the years, but that's the last time they will ever make a dime on me. They don't care whether their customers are happy or not I guess.
Phenomenal Dealership!!! - Clam
We were searching the internet for a specific make and model in a specific color. Our search lead us to Liberty Buick in Matthews,NC. We called and spoke to Eric, who could not have been nicer and most helpful to provide the information we needed. We decided this was the “vehicle for us”! However, we live in Florida and due to prior commitments could not get to NC for a few days. Eric worked with us to accommodate our situation. Upon arriving at the dealership, we were greeted by a spectacular team. Greg Mongelli, New Car Sales Manager, and Jim Price, Sales Consultant. They could not have been more welcoming. They provided us every opportunity to become familiar with the vehicle we were interested in purchasing. Together, they worked through the required procedures and paperwork proficiently, and professionally ,taking care of every detail. We worked with David Helms, Financial Manager, who was very knowledgeable. He explained everything and made options available, with guidance, but not pressure. We were able to determine what selections to make based on our own situation.
After making the purchase, Jim Price patiently sat with us in the vehicle , teaching us how to utilize all of the extra options and advanced technology.
The car was filled with gas. and detailed and we were ready to roll!
We drove from Florida to do business with this dealership. Not, just because they had the vehicle we were interested in, but because of the caring and professional manner extended to us prior to our onsite visit. That courtesy and cooperation continued when we arrived.
If you are interested in purchasing a vehicle, we would strongly urge you to do business with this dealership. They are knowledgeable, kind, patient, trustworthy, transparent, more than fair (no cat and mouse) and committed to doing everything they can for the consumer. What a “team”, we found all of them to be. In fact, so many other sales representatives and staff, engaged with us in such a genuine and friendly way, during our time there. We enjoyed meeting everyone and so glad we could do business with them. It was worth every minute of the drive from Florida to Matthews, NC to do our business at Liberty Buick. They exceeded our expectations and are a real asset to GMC. Many thanks and appreciation to all!
Interior on my pre owned Canyon very nasty - Megafleet
Recently bought a 2015 GMC Canyon not in the best shape, previous owner didn't take care of the truck. Bought on a Saturday asked to have the truck cleaned up because the drivers seat had a large white stain. Sales guy says he took the truck across the street while the paper was being done. Truck came back to the used car center worse than it left, sales guy says we got you cleaned up. What a joke, seat stain has gotten worse to the point that I will replace the front seats. Stay away from this place sales guy is lazy and couldn't even get the used vehicle clean. Go elsewhere you will be better off, will not do business there ever! Scott C
Waste of time - P07r0457
The dealer reached out to me to come look at a new truck. I agreed, and said i would be by in the afternoon. About 75 minutes before I arrived I emailed back to set a specific time. My wife dropped me off 10 minutes early. For 35 minutes I couldn’t get anyone to help me. I guess good for them that they’re so busy they don’t have to worry about me. But it was frustrating. Finally I call my wife and ask her to pick me back up. While waiting for my wife, on the curb, someone finally approaches me. Asks if I’ve been helped. I say no, and explain the situation. They then say “well sorry” and walk away. Ugh. Waste of time traveling here to get treated like crap. Maybe I should thank them? They just saved me a lot of money. My wife finally pulls up. As I’m walking towards the car an employee approaches me and wants to know why I’m leaving. I explained. They then proceed to argue with me. Ugh, salt in the wound.
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