19 Ohio BMW Dealers

I had an outstanding experience purchasing my BMW X3 from - Howard Gossmeyer

I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department. From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for. George, the Used Car Sales Manager, truly went above and beyond. He personally made sure the car was in outstanding condition before delivery. If anything needed attention, he handled it immediately and ensured it was corrected the right way. It was clear that his priority was making sure the vehicle was perfect, not just “good enough.” That level of care and accountability says a lot about the leadership and culture at The BMW Store. I also want to recognize Jeremy in the service department, who made sure the service work was handled smoothly and professionally. Everything that needed to be addressed was taken care of, and the communication throughout the process was excellent. It’s reassuring knowing the service department stands behind the vehicles they sell. The entire experience felt professional, honest, and customer-focused from start to finish. Buying a car can sometimes be stressful, but this team made it smooth and even fun. Because of the way George, Paul, and Jeremy treated me, I will absolutely be buying my future BMWs from The BMW Store, and I will confidently recommend them to friends, family, and colleagues. If you’re looking for a dealership that truly stands behind their vehicles and takes care of their customers, The BMW Store is the place to go.

Helpful and honest communication about the car. - NJACOBOWSKI

Helpful and honest communication about the car. Easy process to schedule and have loaner vehicle.

The sales process was easy, and the technician sent to - avery13

The sales process was easy, and the technician sent to explain the car itself were exceptional!

Not my first time dealing with BMW North. - Stellaepure

Not my first time dealing with BMW North. Always a great experience. Brian was awesome to work with.

The contact person was excellent. - Nicey

The contact person was excellent. The loan process was not long. Excellent service. Nice car

Saint was absolutely wonderful and knowledgeable. - Stacyrossi

Saint was absolutely wonderful and knowledgeable. His professionalism was outstanding. He truly made my experience amazing.

Courteous, friendly, respectful & timely service. - bob.kovey

Courteous, friendly, respectful & timely service. Individuals provided easy to understand explanations of various repairs & services needed.

Al did a great job along with help from Joe Beinke. - nickcassudakis

Al did a great job along with help from Joe Beinke. Christina was very helpful also with the paperwork. All friendly, professional and knowledgeable.

Loved working with Shaun! - jeanneprose

Loved working with Shaun! He got us into the car we desired and was so helpful with explaining all of the bells and whistles. The dealership was clean and everyone was friendly. All in all a very positive experience.

I’ve had two cars with MAG BMW over the past three years - Mt45601

I’ve had two cars with MAG BMW over the past three years and every time I’ve had to deal with their service department it’s been a nightmare. The communication is awful, they never set clear expectations, and you get charged for everything along the way. Anytime there’s an issue, they make it feel like it’s the customer’s fault and no manager ever takes responsibility. The whole department feels poorly run and full of excuses. I would never purchase another car from this dealership and strongly recommend avoiding them altogether

The dealership had a very diverse inventory of new & used - chuck

The dealership had a very diverse inventory of new & used bmws for me to look at. And the salesman I selected Ken Delk exceeded my expectations and eventually decided to buy 2023 BMW X4 M40i. And additionally when I brought my girl friend to review the car Mike Delczeg explained & showed us many of the technology features we were looking for. I would rate my overall experience at BMW Westlake as extraordinary and would 100% recommend them.

I have bought and/or leased cars from Kelly BMW for many - Bob

I have bought and/or leased cars from Kelly BMW for many years. This month, when my lease was about to expire, I discovered that my long-time client advisor had retired! Oh, no. But Connor Cavanagh stepped right up and quickly and efficiently answered all my questions and put me into a 2025 330ix to my exact specifications. He was great to work with, which means three more years with Connor, Gordon and Lindsay looking out for me! Great dealership!

Unfortunately Evans customer service has declined over - NQ

Unfortunately Evans customer service has declined over the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would find something else that needed done. In September of 2024 which was supposed to be an oil change only turned out to be the worst nightmare ever. Evans motor works said BMW recommends break fluid flushed, after three hours and $483 later a tire pressure sensor light started flashing. I called again got an appointment, waited two hours supposedly they programmed it. As soon as I drove off it turned on again, made another appointment several weeks later. I was told they will have to do the diagnosis for $199, I told them I already had the diagnosis the batteries needed replaced but they insisted that they will have to do the diagnosis again. Two hours later they said your batteries are low in the sensors but we don't replace the batteries we have to replace the sensors and it will be $1250, but if I replace my all 4 tires it will save me $189 which will be deducted from $3100.68. Although I didn't need new tires at the time I trusted them and got everything they recommended and hoped I won't see them until next year the bill was $3100.31. I was confused that the $50 coupon and $189 they mentioned were not deducted they said it was the labor that was not added previously to the estimate. Three weeks later my washer fluid went out which was surprising because I was out of the country for two weeks and my car was parked and not driven. Instead of calling them back I filled the washer fluid which was out in a few days again. I called back and of course they said they will do the diagnosis for $199! At this point the salesman stepped in and recommended that I should look at new cars because my car is getting old. I didn't think 55,000 miles was too much for a BMW that was bought not used nor certified but brand new from them!! Well ma'am your car is getting old and that's why it needs all these repairs! After a few more weeks my dashboard turned red saying brake malfunction STOP CAREFULLY do not drive. I called the service manager and they said they will keep the car and put me in a loaner car. At this point I was panicking and thinking maybe my car is falling apart and I guess I do need a new car. I sent pictures of my dashboard to Jamy who said not to worry "we will take care of the car." 24 hours later I called to see if my car was ready and Jamy said it was ready and brake system is fine and it was a computer glitch that was reprogrammed by Jacob the technician. They dropped off the car at my work and took the loaner back on February 11th 2025. Twenty minutes later I get the text from the salesman that they have the New 2025 BMW I was looking for. I told him I needed my car fixed I just don't need a new car right now. After work when I started my car and drove less than half a mile my dashboard turned red again saying brake malfunction STOP CAREFULLY do not drive! I pulled over and called Jamy again who very calmly said "it's fine it takes a while after reprogramming it. If you feel we need to look at it I will call you first thing in the morning at 8 am." I called Voss BMW they said please don't drive the car and get it towed to us!! Obviously I was NEVER going to take my car back to Evans anymore. After getting it diagnosed and checked I found out that unfortunately Evans BMW had left the brake valve open when they did the brake fluid flush and the brake fluid was literally spraying every time I hit the brakes. I was told if I hadn't brought the car in I would have been in a car accident and no one would have found out. I have left voicemail messages and sent texts to the managers to let them know about the whole situation with absolutely no response back. I also unfortunately had bought the three year oil change package that they need to refund for the next two years but no one is responding back.

With the reputation BMW has, my experience is completely... - bvjessie

With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.