Not Recommended to Anybody - Jackie Rabbit
We went there to downsize our truck from a 2016 2500 Silverado because we don't have a 9,200 pound travel trailer anymore. We went here on 2/12/2018 and got approved for a 2017 1500 Silverado. The price written on the front window said a little over $34,000. When we started talking figures and money the finance manager tried to charge us full price of the truck of nearly $42,000 and then my husband asked them about the $34,000 written on the front window. They supposedly adjusted it according to Chris. When we eventually were waiting to see the finance manager (Neil) as we sat and waited next to a man that was highly irritated and aggravated with the fact that with his purchase of a used vehicle the way apparently the contract was written unbeknownst to him until after the fact that of receiving the paperwork in the mail they sacked him with $895 in taxes just for him to get his tags when he said that they quoted him around $89. And he had been sitting there as long as we had and was still there even when we were getting ready to leave because he refused to leave until they corrected their mistake. We didn't leave until 6 hours later and just before our last visit with the finance manager a salesman came out with the correction for that other customer who shook hands and stormed out the dealership doors. That didn't settle well with us because it made us skeptical of our transaction and unsure of what to expect. At first the finance manager, Neil asked to see my husband alone in his office and left me sitting in the waiting area. It has always been our personal experience that we have never met a scrupulous finance manager in any dealership. And one of the oldest tricks we've seen with people of this trade is to divide and conquer. So within less than a minute I showed up at the finance managers office. Also with all occasion of being at that dealership I had my tablet and phone present. Neil told us both in his office that in order to keep our payments under $800 He wouldn't be able to include the taxes in the loan. We asked for a quote and he stated it could be $1,400 to $1,600. Based on his quote we agreed to the terms of the loan. Eventually we got the paperwork and called The Tag Agency and were told that the amount owed would be $1,800. It would appear that Neil lied simply put and when my husband confronted him about it today he tried to deny giving us both a quote that he figured up on his calculator that happened to be running low on paper and was down to the red line of it. Aside from that quote Phil was also in Neil's office with us as well until we agreed based on Neil's quote. We are too old for these "He said, She said games". Oklahoma is a "One Party State" that means legally only one person has to agree to being recorded, me. With this stated that's why my tablet and phone were present at that dealership and especially with Neil and Phil. If they want resolution because of their dishonesty and treating us just like that customer before us at this point and according to GM Financial that dealership can rewrite the loan and include the taxes and fees "at their cost". All positive reviews have been taken back. Regardless of this being an independent dealership that does not give them the right to be without integrity or honesty towards us the customers or anyone else. That's also why a complaint was turned in with Chevrolet Customer Service and a case number has been issued. In our opinion There is no excuse or apology acceptable for dishonesty and what would appear as auto fraud just to get a sale.
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