New car experience - LG1
Husband and I drive from Nashville to Newton to view trucks for potential future purchase. Upon driving up and exiting current truck, we were greeted by Moody and Dylan. Their pleasant and non-pushy demeanor was very appreciated. Upon sharing what we were looking for, they walked us to 2 GMC trucks. We tried the first & then Proceeded to the second truck which we really liked. After having a prior GMC Denali, we truly were impressed.
With the assistance of Tim and Kris Samaru, we closed the deal! An awesome experience!
Top Reviewed Specialists At This Dealership
Ford & GM Specialist
Great experience. - Champion
Aside from the test drive and signing of paperwork, the entire process was done by email and phone. Everyone was prompt and professional. Great experience!
Sales and Leasing Consultant
Dwayne Salts was a great dealer knowledgeable and friendly. - Iancayce
We had a great experience with Dwayne Salts and Rodger Martin.Everybody was really nice and helpful. The car we brought is very nice and clean.
Internet Sales Manager
Sales & Leasing
Awesome experience! - Janm
Helping my 89 year old mom to purchase a new car was so fun! The professionals at Champion Cadillac
were so helpful. Our sales professional, J Hayes was great to work with and made the car buying experience and fast and extremely easy.
Very attentive personnel - Ramos15
Very enthusiastic to work with. Very passionate doing his job. Tried to help you out in every way he can! Will definately recommend to everyone!!
Customer Experience Specialist
Excellent - Aries
Michael Anderson is the best salesman we have ever dealt with. He helped us find the perfect truck. The dealership overall exceeded our expectations. I would recommend this dealership to anyone.
Great Salesman!! - Summertime2018
Kenneth Williams is an outstanding salesman. He answered all my questions about the GMC Terrain that I bought last week. I would recommend this dealership to others who want to purchase a new or used vehicle.
Very good experience with Martavius Wood - DENICE69
Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experience very smooth. This young man was very courteous and professional.
New car purchases - KALEB.DUDLEY
We stopped in just to look at their current inventory. They had exactly what we wanted and a fair price. They worked with us and did everything they could to make the deal work. They even took in a trade that didn’t benefit them. I can’t say enough good things about them.
service - cw
Dewayne and all the folks in the service department are great came in for service and Dewayne sold me a truck he is just a great person and friend because of him and his staff is why I have returned as a customer and send others for 30 plus years.
Totally happy - DISGUSTED
The service department at Carlen was able to find and fix our 2012 malibu, that we purchased from another dealership. Thank you!!! They are now our dealership. They sold my son a 2017 camaro!!!
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
Buying a car - april misty suggs
We drove from Olive Branch, Ms to look at an Altima we saw online and these were the best people that we dealt with after having looked for over a month for a car in Jackson and Memphis both. Loved the staff, and bought the car! Thank you Chuck Graves Chevrolet.
Best car purchasing experience we've ever had! - Old Man Miller
Everyone was friendly and interested in what our wants and needs were. Matt was their sales rep and he was terrific and we got a great deal.
New Car Purchase - Lisa
Travis, Sheree and Charity were great. They answered all the questions we had about the 2017 Traverse we bought and Charity especially was great throughout the finance process. We would recommend others to buy their next vehicle from Tarr Chevrolet.
Great experience with JD Catlett awesome young man - Sexyslim
Our experience at cleveland Ford was a great experience and our salesman was wonderful thank u JD Catlett we will be enjoying our new truck
Love my 2018 Yukon - Mleelanning
Friendly and fast service. Jeff Rolen can help you get the vehicle you’re looking for! Very very knowledgeable!! Great selection! Love my new Yukon!
Best salesman Chris A - Boss man Mines
Our salesman went above n beyond to get me in s vehicle that I could afford. Thank you Chris A!!! Don’t know what we would have done without his expertise.
Had a tire issue ona new z06. They bent my wheels - Jeff1969
Took our new 2017 z06 in for flat spots on the tires, they ordered and replaced them. While they had a lot of difficulty with the run flat tires they bent the wheels. They claimed my wife did it while driving it. I proved they were bent in such a way that it was human error by the tech. They never returned a call. They fought me every step of the way. While I was there I witnessed one of their techs asking the shop supervisor how to change a u joint. I think they have a lot of inexperienced laborers that they pass off as trained techs. We do finally get new wheels , but had to take them elsewhere for mounting and balancing.
They will never touch one of my six Chevrolet vehicles again.
Service Dept - Lori
The service dept employees, especially Jason, are very friendly and professional. They changed the oil and rotated the tires in about an hour. The waiting room is comfortable and warm. They always do a great job.
Fantastic !!!!! AAAAAA++++++++ - Patrick Brooks
First off. I would have gave ten stars if i could have. I could only give five...This has been the easiest buying experience i have ever had in my entire life ....Laura , Buddy , and Nick i just want to say thank you so much for all your help. You guys and gal are the best. I couldnt think of going anywhere else for my car or truck needs. Very professional and polite. They will shoot you straight ... They really care and want to help in any way they can. If you are in need of a new or used vehicle this is the place to come. Once again , thank you so much Laura , Buddy and Nick.
Customer Service at its Worst... - Louis Josey
Needed a/c repair and after spending over $800 was told the rear a/c line needed replacing and was on back order, an additional $800+ estimated cost. After calling back on 3 separate occasions during a month long time frame, was told we will call you when it comes in. Now, over 2 months later, no call back, summer is over, and still no a/c. Really don't have anything positive to say other than, your just another number, really don't care about you attitude by service mgr, don't call us we'll call you, etc...No wonder people don't like dealerships, especially Volunteer Chevrolet in Sevierville, TN.
Your hometown I don't give a flip about you or your car attitude. Since the ownership change this dealership is simply horrible, and it shows. Now I need a new engine, but promise i'll go to a Knoxville Dealership to get it replaced, and they will ask why I came there when Volunteer is only 2 miles from my house...
HORRIBLE EXPERIENCE ! - yette529
DECEITFUL ! - PUSHY ! -SCHEMERS ! - DISHONEST ! - SHADY ! - FRAUDULENT ! - UNSCUPULOUS ! This is how I would describe my experience with RW Chevrolet. At first when they contacted me after I did internet inquiry to get a special "EPRICE" on a car, I really thought this was going to be the best dealership to work with & buy a car from. I have an unusual situation when it comes to the financing, there's been very few (3) dealerships I've contacted that's been willing to work with me & RW Chevrolet was one of those. The salesman I had was John.They were very positive they could make things work with the financing and it seemed like they were trying really hard. I got the call, they worked it out so I ask what the monthly payment would be, he gave me an amount that was almost $200 more than it should've been. I was blown away. I figured with my situation it might be a little higher but not that much higher. I told him I could not do that. Then I received a call from someone named Shannon or as I like to call him, THE SNAKE IN THE GRASS ! He was one of those fast talking, pushy, dishonest, wont take no for an answer, that will brow beat you and guilt into a deal that you have repeatedly told him you cant afford. In my conversation with Shannon he gave two different amounts they were giving me for my trade. He told me one amount and less than 2 minutes later my husband came thru the door & I tried telling him the deal they had came up with. It was on speakerphone & Shannon just cut me right off. He then tells a much higher amount im getting for the trade. He was talking so fast and was back and forth all over the place, we couldn't much make heads or tails out of it. He was rambling on so fast' Im not sure if he even realized he just quoted two prices in less than two minutes. Every chance to get a word in we told him we couldn't afford a payment like that but it was like we never said a word. He goes on & on about how hard they've worked on this. During all this ranting he calls off the car price for some reason but the price he said was more than what the regular price was on the website (they never did send me the special "EPRICE"). When I ask him about it he said he was giving me more than my car was worth so he had to up the price of the car to make up for it and to make it look like I was putting a bigger down payment on the car. I ask several times what all the actual amounts are (car price, trade-in, dealers fees, taxes, title fees, interest rates & the length of the loan) & he wouldn't tell me. Nobody would even tell me who approved the financing. He just kept going on & on about how hard they've worked on this & would not except the answer "I CANNOT AFFORD A PAYMENT LIKE THAT" He continued this until I started crying & agreed to come get the car knowing I could not afford it. That finally got me off the phone with him. I then email John, the salesman, & told him I wasn't coming. After sending that they started calling me again but I didn't answer. First thing Monday morning I email John again & ask him to send me the info on the financing, a breakdown of everything & how it came to that payment amount. He hasn't & wont give me that info. Am I not the one who would have to make that payment ? Am I not entitled to that info ? I checked my credit after this & I have 5 NEW HARD INQUIRIES from this & one of them showed up as a mortgage loan. This dropped my score by over 20 points. Now Ive called the General Manager, Mark Trout, or something like that. I told him this whole story & told him I wanted the info on the financing. He said he would get that together and call me back in a few minutes. Haven't heard a word back. Later that evening I did get a call from John, the salesman. He ask me if I would use him to get me in a different car. I replied "not" & that's all he let me get out. He said "well have a good day then" & hung up on me. I was going to say "not if all the terms and fees of the financing are going to be withheld from me" . That's the last contact Ive had with the dealership. The whole thing just seems shady, dishonest and not very forthcoming to me. One thing that was said to me in the very first conversation was "WE ARE A FULL DISCLOSURE DEALERSHIP". It doesn't really seem that way to me.
Great people! - Mike4163
Great people! Great Deal! Craig Neely was remarkable.It was absolutely the best car salesmen experience I have had in my 61 years! Alan Sudlow was outstanding in trading my vehicle and Rick made the deal and financing experience remarkable.I will recommend to everyone.
Great experience buying a new car - divemaster24
I recently purchased a Volt at Don Ledford. Carl made the process enjoyable and went above and beyond (I forgot my garage door opener in my trade in and he brought it to me the next day, saving me a long trip back to the dealership). I highly recommend Don Ledford. Go see Carl if you are looking for a new car!
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
ESTIMATE - Rediron
Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done
ford ranger - Dcmaness
Mike was very courteous and helpful with our purchase process, Rey happy with our purchase. Everyone was very professional and proficient with our purchase thanks
They tore my seat in my 2017 Camaro - Robert
Case Description: Seat got torn during oil change On Saturday, June 2 about 9am I took my car to Chuck Hutton Chev to get an oil change and my service advisor was Author. I picked my car up about 2pm but didn't notice anthing until I got home. So I called them about 4 but they were closed. I called on Monday to speak to my service advisor and the operator said she would give him the message. I waited but no one called me back.
So finally I got a call on Monday June 11 from Author asking was everything ok with my car and I explained to him that someone ripped my driver seat. So I scheduled an appointment to go in the next day on Tuesday to talk to the service advisor Darryl and he was very uncooperative about the situation because he walked very slow to my car.
He also talk to his employees that was already helping someone with their car and I said here's my car here...I opened the door. He said ok...ok just wait. But why wait when you are standing next to my car. He looked at the rip in my seat and said that's wear and tear. I said it's not because this is a new car. 2017 Camaro. He said yes it is and I'm not paying for it! And walked away leaving me standing there by myself.
Love Lucas - Just a guy from Van Nuys California
I have been doing business with Lucas since 1991 with with Randy as my salesperson. Just bought a 2017 Malibu hybrid and love it. Thank you
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