the people in service are top of the line, josh smith, - GWBCOR2000
the people in service are top of the line, josh smith, manager, roger haney, mechanic, ad the service, Matthew , tyler, and the lady are all a blessing to tri-cities. but the sales, is a different story, when my wife and i bought the 2020 limited 1500 ram, in november of 2025, part of the trade was the platinum extended warranty. what we discovered later, was that the manager tyler, had included just the gold warranty, now it is not covering, problems we have had with the truck. i have owned all Crysler vehicles since 1980, total in all 14, 11 were new. this has left a bad taste in my mouth, i will never buy another vehicle from tri-cities, because of the manager lying to us. i will always service my vehicles at tri-cities because u have the best service dept in all of the area.
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