I waited to give this review so I would not express my - Adrienne
I waited to give this review so I would not express my experience in a reactionary way. For anyone reading this, I would strongly suggest you take your vehicle to another dealership. Visit #1 Beaman- Murfreesboro ran an initial diagnosis on my vehicle and told me they needed to order a part to fix the issue. Visit #2 I was asked "what is the issue?" when the whole reason I was bringing my vehicle back in was to get the part installed that they had relayed was the issue. I was told this was all fixed, but once I drove my car, it was clear that the issue noise was still very present. Visit #3 Bringing my vehicle back in and being told that the part they ordered was given to someone else. Also want to note that throughout this whole process there was a lack of ownership or even a simple apology from anyone I spoke to. Then comes the final Visit #4! I arrived early and let them know I would wait in the lobby till this was fixed. The individual I was working with throughout this experience was Evan. Evan said he would come and get me as soon as it was done. As I sat there in that lobby working, there were a group of salesman talking openly about their Exes, saying derogatory comments about a woman's body, and saying the F*@+ like they were all hanging out at a local bar. As a woman, I physically felt uncomfortable, and as a customer, I knew I never wanted to give my business or money to this dealership again. After 3 hours of waiting, I went up to Evan and asked if there was any update. He just looked at me and said, "It's ready." I'm curious how much longer I would have waited if I had not checked in. I advocated for a discount with all the trips I made for an issue that should have been resolved with only 2. He was short and said, "you're being charged for the labor, but I'll give a discount on the part". Again, no apology, no acknowledgement of my time and patience. Then Evan hands me the keys. I asked where I could find my vehicle and his response was, "It's right there!" When I initially walked up to his desk, my vehicle was either hidden by another car or not there yet. His lack of support and professionalism all the way up until the end, blew me away. Seems like a very fair question to ask, does it not? I have worked in customer service for more than 20 years. The multiple encounters with Beaman- Murfreesboro left me feeling dismissed and angry. So, I hope this review spares any future customers from being exposed to Beaman- Murfreesboro's unprofessional and misogynistic atmosphere/treatment.
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