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Excellent customer service - Matt B.
I bought 2 vehicles in the same day. Jada was excellent. I highly recommend her for your car buying needs. It was a pleasant and stress free experience.
Top Reviewed Specialists At This Dealership
Awesome sales consultant - Bully Momma
Trevon is a wonderful sales consultant that made purchasing experience terrific. He is VERY knowledgeable about the products on the lot and went the extra mile to pair my phone, handle my insurance change and teach me about my new Durango. The dealership is welcoming and spotless and all of the folks I interacted with were friendly and professional. This is the second car I bought there and have always been pleased with service (Tracy Boone is fantastic) and parts as well. Highly recommend!!
Service - SNIX
The Fast Lane experience was great. Fast and friendly service for getting our oil change and tires rotated. Greeted and taken care of from start to finish.
Buy with no hassle - Bart Hubrechtsen
Jeff Hever helped us in a very efficient way to get as fast as possible through the cumbersome process of buying a new car. He understood completely what we wanted and saved no effort to ensure our customer satisfaction.
Excellent Salesman - Mad_Customer
Jerry is great at what he does. He is honest and straight forward. I would highly recommend asking for him. Very rare to find good people.
Amazing service and great place to buy a car! - April
Buying a car can be very stressful but that’s not what happened here. I worked with Devin to trade in my old car and hopefully buy a new one. He was very kind and helpful. He even washed my new car before I drove because the cleaners had left for the day. Great place!
Professional Sales Rep.
Purchase new jeep - Sandra
Everyone was respectful, friendly, great team work from the employees, office was clean and welcoming, they made the entire process of buying a vehicle easy,
It was really good. Didn't have to wait very long. - elseamans
Everyone was very friendly. We didn't have to wait very long until the service was completed. I appreciate that we don't have to have an appointment to get our oil and filter changed. We can just stop by and they do it. Very convenient.
General Sales Manager
Great Service! - marcellous540
I was there for 1 reason: get a car that fit my needs and would be cheaper month to month...I did just that! Thanks!
Sales and Leasing consultant
Love my 2019 Jeep Wrangler Rubicon! Great dealership! - DylanAlexanderr
Going in to buy any vehicle can be so stressful and daunting. To be completely honest before walking into the dealership I was a little intimidated as this was my first big purchase as well as my first Jeep. That all changed when I met my salesman, Josh. From the moment I got to test drive my 2019 Jeep Wrangler Rubicon everyone at Lustine Jeep had my back. Josh educated me on all the features this truck offered, explained the differences between different trim options and let me know all of the benefits of buying a brand New Jeep! Kibebe who was assigned as my concierge was very helpful in showing me all of the extended warranties that were available and which ones would be beneficial to my lifestyle and what I would be using the truck for. Sham in finance was AWESOME, he worked his magic to get my payment to where I felt comfortable and explained how each warranty would impact my payment ever so slightly and how it was worth it to have the added protection for not much more per month. Rex the controller at the dealership runs an amazing operation! Rex was very present on the dealership floor, interacting with customers and ensuring that every customer leaves his dealership happy and satisfied! I can’t say enough great things about my buying experience. I can honestly say that Lustine Chrysler Dodge Jeep Ram has made a loyal, lifelong customer out of me!
best salesperson - cat lady
We bought a used vehicle from this dealership. Our sales person, Eddie Williams was very helpful and friendly. Would go back because of him. Great service.
New Car Sales
Product Specialist - Used Cars
New Car Sales Manager
Great place! - Challengergirl
Our experiences here have been great...just bought our 4th vehicle from them..2019 ram big horn. Also in 2016 a new challenger...and two used vehicles from them. Excellent service from start to finish. We bring our vehicles here for all our needs. Such friendly ...helpful staff!!!
Bent over Backwards - Rangeman101
Lori Hertig was the most fantastic salesperson ever. We had the fastest car buying experience ever with a very friendly staff. We are leaving with a brand new truck at an amazing price. Highly recommended!
Very Pleasant experience - Chap2014
Shopping for a replacement vehicle, I did a lot of research on an automotive pricing and information website/app and narrowed my preferences down to two very popular models. We traveled many miles north of us and visited several dealerships but didn't feel good about doing business with any of them.
I decided to do another search and found my vehicle right in my own backyard, as it were. James M., my sales rep, responded to the inquiry I placed on the aforementioned website. We set up a morning appointment for the next day.
From the moment I walked in, on the test drive, and eventually sealing the deal, the experience was as pleasant and smooth as one can expect. James was robustly accommodating, friendly, but not high pressure at all.
The staff in the finance department were a pleasure to work with as well. They exceeded my expectations on my financing needs.
As for the vehicle. It was in tip-top shape: clean, serviced and ready for its new owner... namely yours truly.
I am a very happy customer and without reservation recommend Umanksy (formerly Brown) Dodge, Chrysler, and Jeep.
delayed parts - warren12
on Tues 4/9 I ordered and paid for 2 motor mounts that I was told would be in in 2 days .today I called to check status and was told one of them will not be in until Wed 4/17. How could you not no on Tues 4/9 that this mount was not readily available so I could look elsewhere. Did you say 2 days just so I would get them?I dont like having to drive around so many days with bad motor mounts.If you had been upfront on Tues . I may have been able to make some arrangements knowing it would take at least 8 days to get a motor mount for a 2012 vehicle.Your lack of service is quite amazing.
Made me feel like family! - Jeepy
I never thought I would be able to get out of the car I purchased not quite three years ago and they made it happen with a deal I was happy with. I would recommend them to anyone!
Billy Craft Chrysler Dodge Jeep RAM - Parrothead81763
Bob Nichols was very helpful in all aspects of the buying experience including the number of phone calls prior to us visiting the dealer ship. He inspected the used vehicle and texted us pictures of any blemishes found so our visit did not have any unpleasant surprises.
Question - Ratmobile
How many of these reviews were written by employees? That' s not suppose to be allowed.Service Manager was a complete xxxxx and seem to rather enjoy refusing me.
I wouldn't let him change the radio station much less work on my car
Great Service - Mr. B
Thank you Service Team for taking care of me. Service Advisor Daniel is very attentive, professional and provides great customer service. Again, thank you for taking care of me.
great team very friendly - Didier
Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling.
My experience - Brenda
I highly recommend Starr Motors to anyone. I have purchased many Dodge vehicles (some at other dealers) and I always bring them here. The sales department is excellent ant provide a family atmosphere. The service department is why I keep coming back. As far as Dodge dealerships in the area, they are second to none. The service folks are like family, too. Any problems that I have had have been taken care of promptly. Only once in years have I had to come back to get a problem resolved and it was taken care of quickly.
If you want a dealership that really cares about it’ patrons, try Starr Motors. You won’t be disappointed!
Service - jeepcherokee
The 2 issues My Jeep had were resolved and one of them was covered by the warranty. The price of the service are a little high but I was able to use a 10% discount coupon that they sent by mail which was pretty cool.
Outstanding service! - Miranda
The entire process was smooth and I felt treated with professionalism and care about my needs.
Overall a great experience buying my Chrysler Pacifica I know my family is happier now!
Scheduling problems - Gibson
Although the people were nice and worked with me, it took over a week to get a battery replaced and the electrical system tested (luckily it has seemed to have worked). This may be just a fluke, but I was told there were several Techs out for vacation & paternity leave. This just speaks to bad planning, but the service itself was good when it finally happened.
Poor Service-Lack of Availability and Unfriendly - jk07dj
Every time I try to have my vehicle serviced at Dulles Chrysler Jeep, it is a frustrating and disappointing experience. I tried to make a service appointment twice in the last week and was told, "we're really busy". They have no available appointments for almost two weeks. I guess they can afford to be unfriendly and provide marginal customer service if folks are banging on their doors for help. I need warranty work done and they're not even willing to help me with that. I really wish the General Manager would make some changes. This is my local dealership; sadly I have to drive 20+ miles to get service elsewhere. I've purchased two Wranglers from this dealership. My most recent buying experience was horrible. That, combined with their current level of poor service, I wouldn't recommend buying a vehicle from this dealership. It disappointing to make that recommendation, but until changes are made in service and sales, this dealership is one to avoid.
Perfect - Peterv
Me. David Guevara went out of his way to assist us even after the car was sold when the radio arrived late and had software problems. He answered my wife’ Many questions promptly and warmly. Having sold autos myself in the past, he is the perfect salesman. Margaret was very helpful too in getting the radio up and running.
Great place for my first car - Ronj Buendia
Awesome customer service! I purchased a 2019 Dodge Challenger RT Scat Pack Wide body and had a little trouble operating the manual transmission, and the manager saw and helped me out and took me for a little refresher course on an empty lot. It only took us 2 hours to get all the paperwork and bring the car home. As her first customer, shout out for Karla for being accommodating and Jeff for giving me a refresher on clutch.
Very friendly service - Mike
But I did want to add your repair cost are pretty high and most of the repairs on my truck I have had to do myself I wish the dealer repair cost were slightly lower. Best vehicle I ever owned Dodge Ram 1500
Just awful business service members don’t know cars - Langston Parker
After repeatedly takin my 2014 Jeep Cherokee through service it repeatedly came out needing more work. Service team inexperienced and they damaged my vehicle and tried to cover it up. If you want a proper diagnosis you must go elsewhere. After eeqeatedly bring it in for diagnosis they finally give me an answer once the car is basically totaled. I plan on filing a small claim because the service is definitely corrupt and they don’t know cars. If you can make an appointment same day you would think it’s convenient but it’s because the service is so subpar they can get you car back with very lazy diagnosis. I have paperwork to show the service center is unknowledgeable and like to damage customers cars, try to cover it up and charge you an arm and a leg to fix it. I plan on filing a small claim because I’m sure they are doing this to others people.
Great service - Jake21adler
I went into Valley CDJR not really sure what to expect. The customer service from the sales team and management was very friendly and they all made it a very easy and transparent process!
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