19 new york Lexus Dealers

I cannot say enough great things about my recent - TEAM0

I cannot say enough great things about my recent experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was understandably anxious. I called Rallye in a bit of a panic, and Joanna immediately stepped in to help. Within minutes, she had arranged for my car to be picked up and a loaner dropped off, talk about going above and beyond. What truly stood out was the speed and clarity with which Joanna handled everything. Within an hour, she called with a clear diagnosis and the fantastic news that the necessary part would arrive in time to complete the repair within 48 hours, just in time for my trip. Her calm, professional manner turned a potentially stressful situation into a smooth and effortless experience. Every interaction I’ve had with Joanna and Rallye Lexus has been exceptional. The level of professionalism, attention to detail, and genuine care they show for their clients is unmatched. They’ve set a new standard for what customer service should be, and it’s a big part of why I’ll never take my business anywhere else. Thank you, Joanna, for once again delivering outstanding service. You truly make every client feel like a VIP.

A wonderful experience as soon as I walked in the door - mastenlady

A wonderful experience as soon as I walked in the door until I drove away with my first Lexus on my birthday last week! I want to thank Ed Khaffaf and Kevin Goggin for making this happen. I was nervous and not certain which car would be right for me. They were very patient, professional, knowledgeable and put me at ease. The test drive was smooth and easy. Kevin set up my phone to the car, went over so many features. Ed worked with the pricing until it became a reality for me to own the RX 350H. It was an overall excellent experience! Thank you!

I was looking for a specific car and reached out to many - s.shoten

I was looking for a specific car and reached out to many Lexus dealers. Jamall responded quickly and told me he had the car coming in soon. I met with him the next day and we made the deal. It was a positive experience. He is knowledgable and professional as well as nice and upbeat. He kept in touch with delivery updates. My experience at New Country Lexus was all positive.

He is the best Very helpful Thank for your help. - yefimguralnik

He is the best Very helpful Thank for your help. Nice to have business with him

Ray L did a great job from start to finish. - Benedettod194

Ray L did a great job from start to finish. Very helpful. Knew what we needed and delivered! Sherwin - great engagement. Really nice guy. Both Sherwin and Ray are watch guys. When they make it to presidents club - id advocate a little Rolex submariner 😊

My experience was great. - ireid2008

My experience was great. Franswa was so helpful throughout the whole process. Terrance was also really knowledgeable.

Excellent experience from start to finish. - Brafael00

Excellent experience from start to finish. Victor was professional kind and knowledgeable. One of the easiest car deal I have ever done especially with an out of town purchase. Highly recommend him.

I come from PA to get my car at this dealer because the - Paulinoidriana

I come from PA to get my car at this dealer because the atmosphere and the good quality of care they have for there customer is amazing. They work with you and they tried to get you the car of your dream. I highly recommend Tim Feighery for sales man a very polite, understandable and a great sales man the would help you and guide you to the best choice of your dream car. Good job Ray Catena Lexus of white Plains for the great work and the team you guys have. Thank you Tim Feighery, Mercedes,Fior and Shaun. You guys are the best. Always go to Tim he is the best sales man✨⭐️🌟✨✨✨

I thoight they were responsive and not pushy! - Magallipeau

I thoight they were responsive and not pushy! Listened to what I wanted and made it happen.

Sales representative Osama Jacobs went out of his way to - Lexus Laz

Sales representative Osama Jacobs went out of his way to close the deal on my wife's new NX350H. He located and reserved it. If you're looking for a deal look no further than Osama at Ray Catena Lexus

Absolute Nightmare to Deal with. - Afreels1995

Absolute Nightmare to Deal with. RUN AWAY FAST! I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan 27th 2025) with me(have the videos saved) where he said there are "the driver's side is good, no dings or scratches or anything and the body lines are great". Fast forward to getting the car and there are DEEP scratches that no reputable dealer would ever sell a car with. Abbas calls me at 6:28pm on 2/4/25 apologetic and says that this must have happened after the video walkthrough, and that he will go investigate and make it right. Seemed like it was going well Was quoted ~$1300 to get these scratches repaired, so I text Abbas and he has a tone change and points me to Chad Israel, their General Sales Manager, who starts treating me horribly immediately and says its my fault that their sales manager misled me in the video. We tried to have an adult phone call(all recorded) on Feb 6th at 11:30am, where Chad could't be an adult and started screaming then hung up on me. Talk about great customer service! Run run away, im talking to lawyers now, unless this dealership decides to make this right.

I want to thank Tony and Fahad for turning my dream - jcoct3970

I want to thank Tony and Fahad for turning my dream vehicle into reality. Without hesitation and with remarkable efficiency, they managed to sell me a car out of state after months of unsuccessful attempts in New Orleans. I made the decision to broaden my search and go the extra mile to find my dream car, and they made it happen. Thank you both—you’re amazing!

I recently leased a car at Stoler Lexus from David Sung. - Jsdds73

I recently leased a car at Stoler Lexus from David Sung. He was a pleasure to work with. From initial contact to delivery he was great. I recommend him highly.

My wife and I were customers of New Country Lexus since - JNDCIC1

My wife and I were customers of New Country Lexus since 2012 and as a result of the service manager Patrick, we turned in our leases and want nothing to do with the Lexus brand. We had leased a total of 8 vehicles and would have leased again as my lease was up 4/1/25 but as long as Patrick is employed there we want nothing to do with the Lexus brand or New Country. I have never dealt with someone as unprofessional as Patrick and fittingly I found out he was previously at KIA. His actions may work at a Kia dealership but I don’t pay for a brand like a Lexus to be treated rude and unprofessional. I have told my experience to hundreds of people and will continue to tell and the two general managers at the dealerships my wife and I just leased our new cars at couldnt believe the story and were thankful as we are now customers of Keeler BMW and Northeast Acura. The part of the story that really surprised me was the poor response of the GM Jared Wilson at New Country Lexus. When I originally spoke with Jared he assured me he would take care of the situation and all he did was ghost me. Jared showed his true colors which shocked me as he always portrayed he was a caring and honest person. Shame on me for trusting him but not surprised. I see they are building a massive dealership on Route 7 you would think they would stick by the mantra the customer is always right. I have been in the customer service business for 35+ years and if I treated my clients like Patrick treated me I would of been out of business decades ago. Shame on New Country and Patrick.

WORST DEALER EVER! - kelbel

WORST DEALER EVER! They sold me a car with 9000 miles with water damage! Refused to honor under Warranty! Crooks, go to Smithtown Lexus. Make sure they rip the rugs up before you buy a car here! Worst customer service !

** PLEASE READ**BUYER BEWARE**Unfortunately, I have to... - twingattos

** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that.

Darrel and the service team at Bob Johnson Lexus were - btauto069

Darrel and the service team at Bob Johnson Lexus were excellent and were very accommodating. They provided a service loaner and when I picked up My Lexus SC430 it was freshly washed. Highly recommend Darrel.

The Best Customer Service!! - Honey B

I was visiting my daughter in Dewitt when my RX350 developed a problem. I called Burdick and Don told me to bring my car right over. The attention and service I received was exceptional! I did not experience any waiting time. Nick gave me a loaner so I could take my grandaughter to lunch! When I returned Maxwell explained what could have been the problem and off I went. Kudos to Burdick Lexus for extending the most wonderful and efficient customer service!!!