"Since this is my 4th vehicle from Sam Pack, I have grown to trust and have full confidence that I am receiving the best deal offered. Melanie Lucero is very knowledgeable of the vehicle and answered all questions I had, helped me program needed items, and showed me important features. Michael explained the financing and listed to all my questions and answered professionally and so I could completely understand. I have used both Melanie and Michael for the past two vehicles and feel like they are family. I know this sounds cliche', but this is the way I feel. I know they treat all customers the same as they did me. I would recommend them most highly to everyone that wants a Ford vehicle.
I don't think you can find a more honest, professional, and knowledgeable dealership anywhere."
"So I call this dealership asking them if they could work on my Ford giving them all the details that I knew about it. They where electrical. Then I got a call from the dealership telling me they are charging me $50 for hooking it up to a machine that they could not do the work I needed to take it to a Ford dealer.no I specifically asked if that was going to be the case before I ever took it there and they assured me that no they could do the work. So I just spoke with the general manager with the last name of battl no I specifically asked if that was going to be the case before I ever took it there and they assured me that no they could do the work. So I just spoke with the general manager with the last name of Bital. This general marriage or was horrible to deal with he agreed that they should've never told me they could work on the car yet he insisted that I can but I still pay $50 charge for them just pulling in the garage and looking up codes and take it some where else! They would not wave the fee even though they lied and said they could work on it. They would not transfer the fee to a sister company. They simply told me to pay or they would call the cops! I beg every one to avoid this dealership for services, new car or any thing else! xxxx they even told a lady while I was waiting to talk to the GM that a set of brakes on all four would be $625. What a rip off considering brake are $50 a set! So once again stay away from these rip offs! They do not work with you not care about you! Just pay me is there mantality!"