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On 11/5/2009 9:47:22 AM K24gracie wrote:After having several negative experiences at other vehicle dealerships, I decided to contact Dick Hannah online and inquire about the possibility of trading in our two current vehicles for two specific newer one's. I was immediately contacted by phone by Steve Davis, who was very friendly, professional and helpful. After only a short time on the phone, we made an appointment to visit the dealership on the weekend, and drove home in two vehicles that met our criteria. Stephanie was a true pleasure to work with, and stayed with us throughout the process and took us on our test drives, smiling the whole afternoon. Curt provided the financing piece, and was also professional, and a pleasure to work with.
After this experience with such a wonderful group of people, I now have some renewed faith in the car dealership businees, though I wouldn't go anywhere else ~ thanks Dick Hannah Kia
On 11/5/2009 1:20:48 AM pinkberrykay@me.com wrote:We used a Price Guarantee Program offered through our bank. Dick Hannah Kia was the only dealership that offered this price guarantee. I called DH Kia and inquired about a Kia Borrego Limited, Don Martins pleasant voice answered the phone. He was able to answer all of my questions and if he didn't know the answer he was honest and said so, then found someone who knew the answer. Don Martin and I made an appointment for the next afternoon to test drive the Borrego Limited. Don Martin called the next morning to verify the time of our arrival and stated the Borrego was out on the lot and ready for use to view. I had several more questions for him which he happily wrote down and offered to call back with the answers. I did not want to take any more of his time so I told him he could wait til we arrived and answer them then. My husband and I drove out from the Coast to see the Borrego Limited that had on the lot. Don Martin greeted us out in the parking lot upon our arrival and welcomed us with a handshake and a warm smile. He was patience and cheerful during our 2 hour overview and test drive of the Borrego Limited. He interacted with our children and made them fell welcome. Our price match guarantee was a smooth process with out any hasell. We received what we wanted for our trade and was extremely happy with the deal "overall". The fiance manager came over and personally thanked us for our business and taking the time to drive out from the Coast to purchase from their dealership.
We added additional options to our vehicle which weren't able to be completed until the middle of the following week. Don Martin drove out to the Coast to pick up my Borrego Limited, dropped off a "loaner Borrego" (which by the way he made sure the features of the vehicle closely matched that of my Limited). He will be driving back out to the Coast in a few days to return my vehicle with all my additional options, full detail and ANOTHER FULL TANK OF GAS!!!
We are a military family and inquired about the Military Incentive offered through Dick Hannah, unfortunately we did not qualify for the Military Incentive b/c we did not fiance through Kia Fiance. To my surprise, when Don Martin came out to pick up my vehicle he had the Military Incentive paperwork filled out and ready for my husbands signature. He stated he had done some additional research into the Military Incentive and found that we may qualify for the Military Incentive after all. Don Martin has gone ABOVE and BEYOND our expectations as a Salesman and made our car buying experience a pleasant one.
A BIG THANK YOU DON MARTIN!!!!