EXTREMELY DISAPPOINTING EXPERIENCE — THINK TWICE BEFORE - Cesarjmadrid93
EXTREMELY DISAPPOINTING EXPERIENCE — THINK TWICE BEFORE SERVICING YOUR VEHICLE HERE 🚨
I honestly don’t even know where to start. I brought my Jeep to this dealership for something as simple as an oil change. I drove to the dealership with my A/C blowing ice-cold air with absolutely no issues. My Jeep is only two years old.
My vehicle was at the dealership for less than two hours.
When I drove away, I immediately noticed that the A/C was now blowing HOT air.
I called the dealership immediately and asked to speak with a supervisor. Jordyn told me to bring the Jeep back and assured me they would take care of me.
The next day, I dealt with another supervisor, David. After diagnosing the vehicle, I was told that the A/C compressor had supposedly gone bad and that compressors can "go bad at any time."
Seriously?
The A/C was working perfectly when I DROVE INTO THE DEALERSHIP, and after the vehicle was in their possession for less than two hours, suddenly the compressor supposedly failed. And I’m just expected to accept that explanation without question?
What makes this even more frustrating is that the Jeep is only two years old.
Fortunately, I had an extended warranty, which covered the majority of the repair. The dealership was charging $2,464.85 for the repair. I was initially told I would still have to pay a $250 deductible.
I refused because I did not believe I should be responsible for paying for a problem that appeared immediately after the dealership serviced my vehicle.
David spoke with Jordyn, and they eventually offered to split the deductible with me, bringing my portion down to $125.
I STILL DID NOT AGREE.
But in the end, I paid the $125 because I wanted to get my vehicle back and move on.
I told David directly that this would be the last time I ever bring my vehicles to this dealership for service and that I would not consider purchasing another vehicle from them in the future.
We went back and forth for quite some time, but nothing was resolved. What bothered me most was the complete lack of concern about losing a customer over $125.
Let me be clear: This isn't about $125. It's about PRINCIPLE and accountability.
If a customer brings you a vehicle with a properly functioning A/C system, and that same vehicle leaves your service department with an A/C failure, the least you should do is take the customer's concern seriously and make a genuine effort to resolve it.
Instead, I felt like I was simply being told, "Things happen," and expected to pay for it.
Jordyn was not even present during the conversation when we were trying to resolve the issue.
I walked into this dealership expecting a routine oil change. I walked out with a major repair bill, a $125 charge I strongly disagreed with, and zero confidence in this dealership's service department.
A dealership should be trying to earn customer loyalty, not lose a customer over $125.
After this experience, I will take my business — both service and future vehicle purchases — somewhere else.
If you value your vehicle and expect a dealership to stand behind the work they perform, I strongly recommend thinking twice before bringing your vehicle to this location.
Worst customer service experience I've had at a dealership.
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