I called the dealer where I bought my Ram and they were - Lukas Bihm
I called the dealer where I bought my Ram and they were taking appointments but said it would be 2 weeks after that before they could even diag my truck. I had a DEF Service Required, See Dealer message. It went away before I got there but they said come in anyway, the code would be stored. It wasn't, but they did find I had a transmission code, which wasn't throwing a check engine light. Thinking it would take a long time I asked to take the truck home and bring it back in the morning so I could unload my crap out of it, expecting it to be a few weeks at the dealer.
Next morning I drop the truck off with Daryl Jones, my Service Advisor I was assigned, and away I went. Later that afternoon I get a text from Daryl, saying they replaced my visor because my buttons weren't working and that they would be pulling and overhauling my transmission under warranty. Before I could ask, he said it should be done Friday afternoon. Today is Friday, mind you 3rd day there for a major repair, and he texted again around 4 saying it was done and ready for pickup. Just got the truck, drives great.
I am super impressed with how fast and easy everything was. They did a great job, great communication, and a huge shout-out to Daryl and the service team here, as I cannot go without my truck for weeks on end. Fortunately, this group of people has their stuff together and did what another dealer couldn't do in weeks, in a matter of 3 days.
I own a company, with multiple trucks, and our next purchase will be here because of how good this service team is.
To the management at this dealership, Daryl just sold a few trucks in the next year, hang on to him.
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