268 California Audi Service Centers

I’ve been following William around for over 20 years! - LB

I’ve been following William around for over 20 years! Excellent service. He makes it so easy that I barely have to speak !

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Service was fast and efficient. - cherish n

Service was fast and efficient. For busy people thats important and the customer service is excellent

As always Stacy Samuel handled my concern regarding my - covarrubias_mac

As always Stacy Samuel handled my concern regarding my Audi Q5 Sportback. She quickly had it looked into and fixed. Thank you Stacy at Audi of Riverside for getting me back on the road.

Very attentive ,helpful, cheerful and friendly. - Olivia

Very attentive ,helpful, cheerful and friendly. Went over and beyond. Listens and took care of everything.

Mr. Frank provided my wife and myself with absolutely - vbazjanac

Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the needed parts, install them and test the car. Mr. Frank continued to daily inform us in detail about the progress in repairing the car. The car feels and drives again like new. I wish the world had more dedicated, knowledgeable and caring service people in any industry like Mr. Frank. -- Prof. Dr. Vladimir Bazjanac

Outstanding! - krweiss0

Outstanding! Took care of our vehicle. Was kind, prompt, and got us the results we needed.

Thank you Adam for exploring the recent Audi lease to - pbw37048

Thank you Adam for exploring the recent Audi lease to ensure all was working properly

My technician, Marco, was very thorough, found the - lynneavp

My technician, Marco, was very thorough, found the problem and fixed it quickly, taking time to explain everything to me. Very reasonable charge, too. I'll definitely use these guys again!

I was very pleased with the service I received on my - Johnny

I was very pleased with the service I received on my truck. The technician Jose was very professional and did a great job. I will use this company again for sure.

Awesome support and exceeded customer experience from - Awesome Support Chris.

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving.

I have been with this dealership for many years. - bowmaukong

I have been with this dealership for many years. I have all of my Volvos service my Auto Nation Volvo and my service advisor, Sang have been excellent and trust worthly. In fact, Sang sold me my 203 XC60 and 2021 V60 and not someone from the sales floor.

Nazila is a gift from god ♥️ if you love your Audi and - sood

Nazila is a gift from god ♥️ if you love your Audi and you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to be due because I know a loyalty treatment by this lady awaits me … thank you so much for always taking care of me and my car Nazila! You are the best

The staff at Audi San Diego were very friendly and it was - lindavisd

The staff at Audi San Diego were very friendly and it was very easy to get an appointment

Excellent , friendly , fast service! - MoniqueL

Excellent , friendly , fast service! I appreciate that Dung called me upon arrival and called me when he finished.

Excellent service, simple scheduling professional - Seabat1624

Excellent service, simple scheduling professional technician, convenient option better than surrendering your vehicle to a dealership for a day or more!!!!

I appreciate the immediate support from Service Center - ms_mmd2

I appreciate the immediate support from Service Center Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide with me the highest level of CUSTOMER SERVICE anytime I bring my Audi in for service issues. I couldn't ask for a higher or better level of support and attention that I'm routinely provided when I come. Please acknowledge these special individuals and know that this BH Service Center truly provides me with excellent attention to my auto needs. Best Regards, Ms. M. Davis, Inglewood

The BEST Service EVER!! - frogierth

I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished. He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there. He was an absolute pleasure to deal with and you're very lucky to have him as an employee! Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice! Consumers are always ready to complain but yet seldom do they praise!

Smooth, easy quick It was just the 20,000 service. - chaffindebbie1031

Smooth, easy quick It was just the 20,000 service. He explained what was being done and that was done.

After 20 years of being a Mercedes customer I recently - Cristina Gomez

After 20 years of being a Mercedes customer I recently changed to Audi. Hands down the best service consultant Denny Dong, and the serice manager Mr. Erickson was polite, kind, demonstrating tremendous customer service. When I purchased the car I had the privilage of meeting the owner and again, the culture of this dealership is high customer service, efficient, wonderful product, and pleasant staff. When I went in for service again they were efficient, high quality customer care, and knowledgable. I highly recommend this dedealrship to a customer looking for a luxury car with exemplar customer care.

I have been going to DTLA Audi for almost 20 years. - elziewheeler

I have been going to DTLA Audi for almost 20 years. Best service, professional, friendly and consistent with their service.

I had a problem with my S4 key fob. - Steve

I had a problem with my S4 key fob. Edgar came up to me immediately after parking in the service area. He told me I needed a new battery. He assisted with the battery replacement and I was on my way in 5 minutes. Thank you Edgar and Pacific Audi for wonderful service.

Perfect service by Rudy He is the best He is great - adparsanian

Perfect service by Rudy He is the best He is great asset for your dealership

My Aston Martin battery died on a Friday night and the - sailon30

My Aston Martin battery died on a Friday night and the service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the phone until 10pm . I have not experienced such great service from any other dealer. He even explained to the tow truck driver how to charge the battery and its location. Simply amazing service. I consider myself very lucky to have this dealership in our valley.

Have always loved this dealership. - Jonathan Carr

Have always loved this dealership. I’ve bought 2 cars and serviced 3. Tim Bennet is the best. Has always treated me well with no BS.

Kudos to Alexander Hamlin at Audi South Coast! - evettels

Kudos to Alexander Hamlin at Audi South Coast! Alexander consistently makes the vehicle maintenance process seamless and stress-free. He keeps you well-informed every step of the way and always works to provide the best possible discounts. Don’t assume the dealership is more expensive—I recently shopped around for tires and was surprised to find Audi South Coast offered better pricing than even Discount Tire. And if needed, they’ll price match! A big thank you to Alexander for always being so pleasant, professional, and knowledgeable. He truly elevates the service experience!

Great service. - Probowler715

Great service. My service advisor is very professional and courteous. She a great asset to the Audi Family. Many thanks

Ruben Granados always goes above and beyond when it comes - Giovanni

Ruben Granados always goes above and beyond when it comes to customer service. Audi calabas is one best customer service to keep your car running like new. And the most important they are honest to the customer.