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Needed to take my wife's car in for the recommended... - Harry Pieczenik
Needed to take my wife's car in for the recommended service on Saturday. Fernando was the service rep who did a fantastic job taking care of my wife's 2019 Mazda 3 which runs well and is in fantastic shape!
Top Reviewed Service Specialists At This Dealership
Damian was great & attentive to my needs! Very sweet... - Elsie
Damian was great & attentive to my needs! Very sweet gentleman. He was able to accommodate me with a rental while my car was being serviced.
Great service experience as always George was a great... - anthonyrincon31
Great service experience as always George was a great help from start to finish he got home in and out within a timely manner. Will always come here for my services
Always take care of us. Very helpful and professional.... - MTMIKO
Always take care of us. Very helpful and professional. This dealership has always treated us well. We have purchased 2 cars from there that we absolutely love. We always take the car for service there because they make it easy and convenient.
Very happy with John Hine Temecula Mazda. The service... - ggregoroff
Very happy with John Hine Temecula Mazda. The service area was very clean, the customer service was excellent. We've gone to the one in Escondido and will never use them again even though it's closer.
Parts & Service Director
They always give amazing service here which is why I... - davidrflores2017
They always give amazing service here which is why I continue to bring my vehicle back here. I live near a different Mazda dealer but they’re always very helpful here and nice. I would definitely recommend coming here.
I have to say the customer service at this dealership is... - Aivy
I have to say the customer service at this dealership is exceptional. Not to mention I felt very safe and comfortable in the environment with everything going on in the world. My second vehicle purchased here and I would do it a third time. Coming from a Mazda3 to Mazda CX-5.. it was time for a bigger vehicle! Gerlie (sales) was very patient and attentive to detail with explaining features in the car and MyMazda (app) I didn’t know was an option. Even after second guessing myself on interior color and changing my mind in the car at the very end.. I didn’t feel any pressure and it was a seamless transition. Hesam (finance ) was very proficient with explaining everything about the contract. Julian (sales manager) also went over all of the benefits of purchasing from Mazda of Elk Grove. Life time car washes?? That’s a big plus. Also Fang (parts) helped me with a retractable cargo cover and all weather floor mats which I highly suggest to anyone purchasing any vehicle. I’d 100% recommend to anyone looking for their next car. Thank you for an amazing experience!
I want to thank Alicia for the outstanding service that... - John life is good
I want to thank Alicia for the outstanding service that she gave me. It was obvious that she knew exactly what she was doing and that she genuinely cared. I would highly recommend the service department at John Hine Mazda. I have a 2012 Mazda 3 and it is in perfect condition. Thank you for all the people who work in service to keep my car going in Tip-Top shape
Simply the Best - noregrets
What do you do when your car breaks down just as your favorite, trusty, long-time, go-to, amazingly-awesome service advisor heads out the door on a well-deserved vacation? Well, when you are lucky enough to have been assisted by Danny Talamantes at Galpin Mazda, you definitely choose to wait - going without transportation and even changing your holiday weekend plans as I did - because you know that there simply is no substitute for his exceptional service.
Painstakingly thorough and attentive, Danny has ever been the very definition of incomparable care. He set high standards for my service expectations long ago and has never failed to meet them in the more than thirteen years since. In fact, he somehow manages to exceed them. Upon his return, my service experience was even better than expected - not only completely stress-free, but altogether pleasant. As always, Danny was absolutely worth the wait!
Great experience all around. I was worried about it... - filomeom17
Great experience all around. I was worried about it being stressful, but it was easy and everyone was very helpful. I would highly recommend buying a car from this location.
My service appointment was met with friendly greeting. I... - NPR
My service appointment was met with friendly greeting. I was given the approximate time my car would be ready and the time was met. When finished being worked on I received a very interesting text video with the worker going over each section with what was done. Fantastic. Later I had to return for a quick adjustment taking just a few minutes. All told a very satisfying experience. npr
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Excellent Service, I appreciated the details provided by... - cathymnunez
Excellent Service, I appreciated the details provided by the service tech video on findings - it was the clearest and best summary I have ever received!
The only reason I would recommend because it’s... - c.ayala2012
The only reason I would recommend because it’s convenience if you live in the area but service it’s horrible and not friendly at all .”disappointing “
3hours for an oil change. They did full inspection. I had... - Merlinpaul
3hours for an oil change. They did full inspection. I had a question when picked up and told to just the the bill. Not acceptable.
Maura Subaru always give me excellent service done... - etsukostone
Maura Subaru always give me excellent service done at/before the promised time. The dealer gives me shuttle service if I want. In addition my car was washed too.
Fast, efficient, friendly service from Edgar.... - rillito
Fast, efficient, friendly service from Edgar. Comfortable waiting area. Work done right the first time. Easy to get into the dealer from the street, fast and easy service intake.
When you go through dealer service, maybe it's expected... - IC
When you go through dealer service, maybe it's expected that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope to get something for your money in that significant mark-up. For whatever reason, whether it's the pandemic necessitating labor cuts or internal changes in the service department itself, the service here really seems to have gone downhill fast. It's not a great feeling to historically spend thousands of dollars at a service department, and thousands even in a single trip, and get absolute no-frills treatment at a premium labor cost of 2-3x times the market rate. No waiving of the ridiculous 3.99 credit fee on a significant repair, excessive wait time to get the car after the department said it was ready (there were plenty of spots they could have left it so I could leave right after processing), and no car wash to top it all off (maybe think about fixing the wash roller - this is a small touch that goes a long way). Will be avoiding in the future and suggest you do the same.
I had a good experience with having my Ford Thunderbird... - Aine
I had a good experience with having my Ford Thunderbird serviced. Fast, professional, and friendly. I would have my car serviced there again, in the future.
We have a brand new Volvo and have had to take it in for... - sql
We have a brand new Volvo and have had to take it in for a service on 3 separate occasions. In all cases, we had to wait weeks for an appointment and in each situation, they weren't able to get to our car on the scheduled appointment day. They informed us late in the day and we had to scramble to find (and pay for) a rental car so they could keep our car overnight. This is exceptionally inconvenient since we have a new baby and one car. I can understand an exception once but 3 times?! When I conveyed our disappointment with the manager, Dan, I was told we are only one of many customers and this treatment is acceptable. I’m shocked at how poorly we were treated.
Zack Thompson in the Carlsbad CA Collision Center is... - Kgstaggers
Zack Thompson in the Carlsbad CA Collision Center is great!! He was knowledgeable and prompt with his service and addressing my concerns. Thank you for a friendly service experience.
This review is for their service manager Travis he was... - Frank N
This review is for their service manager Travis he was extremely rude with me when I took my vehicle for service. He kept talking over me and kept yelling at me just because I was trying to explain the issues with our vehicle. We were planning to do business with this dealership but after meeting Travis we changed our mind.
Was met by Nathan a service writer almost immediately... - t.tiro
Was met by Nathan a service writer almost immediately upon my arrival. Explained that a service was due on my Truck. I was offered a ride home with their shuttle service and and was called within the time frame that I was told that truck 20 min of call. Customer service was excellent Nathan, Cashier,,and shuttle driver
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