2,909 California Used Car Dealers

Service department didn't support early failure of my - myscreenname

Service department didn't support early failure of my Prius V brakes, a well-known flow and safety issue. The store and Toyota Corporate didn't cover. As a long-time Toyota owner my trust is fading with Toyota.

I'm sharing my utterly terrible experience with Honda of - Minoo979

I'm sharing my utterly terrible experience with Honda of Downtown Los Angeles so others don't fall into the same trap. My "certified" 2022 Honda Pilot AWD came with a defective door lock that was clearly not inspected. When I returned, they argued the car wasn't like that and refused to provide pictures! This is for a supposedly "certified" vehicle. They eventually exchanged it, but the second Pilot they gave me also had multiple defects: a broken part in the back, a damaged window cover, and a sun visor that wouldn't stay up. The quality control is nonexistent. To top it all off, with an excellent credit score of 797, I was charged a shocking 7.28% APR on my loan. Their own agent admitted this was "very high and unacceptable" for my credit. Their website boasts low rates, but my experience was a complete bait-and-switch. This dealership engaged in deceptive practices, sold me two flawed vehicles, and then hit me with an unfair interest rate. My trust is completely broken. Please, if you're looking for a Honda in the LA area, choose another dealership. #Honda #HondaPilot #DowntownLA #DealershipReview #CarBuyingTips #ConsumerWarning #UnethicalSales #CertifiedPreOwned #HighInterestRate #LosAngeles

Rafael is wonderful to work with, I can always rely on - ADSTEIN88

Rafael is wonderful to work with, I can always rely on him to schedule a quick convenient car service. Great customer service.

Candice is the best face to see when you enter a service - Karen

Candice is the best face to see when you enter a service department,very helpful. Always get the best service from norm reeves

Pulled into the dealership I was immediately greeted by - Peter Casey

Pulled into the dealership I was immediately greeted by Robert. He welcomed me and listened to what I was looking for. Test drive 3 broncos, selected the one I purchased. Amazingly easy and fast process. 5 star rating

I had a good experience with the dealership. - andrewshim16

I had a good experience with the dealership. The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The rest of the facility was great. Overall, I’d rate my experience a 4/5. I wish they were a bit more lenient on the price I was trying to pay for my vehicle but overall I can’t complain.

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Covina VW has been exceptional at keeping me up to date - AGUADULCE918

Covina VW has been exceptional at keeping me up to date on service requirements and recalls with my id4. I very much appreciate their service and hospitality.

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

I was very impressed with Daniel Lupton. - villa.artsr

I was very impressed with Daniel Lupton. He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without any hesitation, he helped me negotiate a another deal on a Bronco. Thank you Daniel.

We're very happy with our new vehicle purchase at Norm - lilyp

We're very happy with our new vehicle purchase at Norm Reeves. Mark Anthony was our sales manager and he spent alot of time showing us the different vehicles. We liked how the pricing at Norm Reeves is transparent without any dealership markups. We recommend anyone looking for a car to ask for Mark Anthony!

If you are look for a dealership who really cares about - sakura2016

If you are look for a dealership who really cares about their customers, you should not miss this one. Their manager, Cristina and our sales rep. Guillermo, are extremely nice and work hard to help us achieving our goals. I really appreciate their high quality of work and service. My kids love our new car.

Great service. - gfclef

Great service. Took the time to go over everything and explain. Took a video of the service that they were performing.

Staff was warm and welcoming Chyna was great! - mznilka

Staff was warm and welcoming Chyna was great! We got in immediately and the environment at Folsom Chevrolet was great so waiting was a breeze! Thanks again!!

Sam was friendly, and professional. - Madicrusso8

Sam was friendly, and professional. Very helpful. My car was done sooner than promised as well

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

Very nice dealership. - Cinder105

Very nice dealership. The finance manager was amazing to work with. The salesman was great too, but did not like being pressured to purchase the service plan.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Hello Mazda has done it again! - drewlovetaylor

Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!!

Honest and straightforward handling of the entire - Rodney

Honest and straightforward handling of the entire transaction. The salesman was friendly and informative. I am very pleased I purchased a vehicle through them

Professional and friendly. - Tinton

Professional and friendly. I was an express customer and it was certainly that. Good bye

Great customer service Roger was terrific. - Mickijean1955

Great customer service Roger was terrific. I would recommend him to anyone and I think her name was Candy. She was terrific too. I had questions later and they got back to me and I’m very happy.

Convenient, customer centric, supportive, visibility, - ryujiz.suzuki

Convenient, customer centric, supportive, visibility, timeliness, able to change mind, able to ship car of choice.

Great experience at CarMax. - cdunbar

Great experience at CarMax. This is my 2nd vehicle I purchased at this dealership. Very knowledgeable and helpful staff

We bought a car at Redlands Nissan with my wife, since I - alorsjulio

We bought a car at Redlands Nissan with my wife, since I was not present in the city, they sent me the documents for me to sign and assured my wife that as soon as they receive the signed documents from me, they will send us the second key of the car, since they received the signed documents from me, it has been almost 6 months since we have not received the duplicate keys of the car, I tried everything so that they send me the duplicate keys as promised by their salesman called "angel", but nothing at all. I called there, they send me all for a walk, from the simple employee to the manager, all are unprofessional, bad place to buy your vehicle. Go elsewhere to buy your vehicle, they have an employee called angel who does not care about anything after he sold you a car, all that interests them is earn money quickly, after you have signed the papers, they don't care about you, go buy your car elsewhere, don't fall into my situation. This car dealer should be closed, it's incredible that a business behaves like this in a state governed by the rule of law.

Parts department is rude and seem to just give you the - camilarose0212

Parts department is rude and seem to just give you the wrong parts. I came here because it's close to home but the inconvenience is not worth it. The customer service is by far the worst these guys are unprofessional and don't give a crap about having customers come back.

Good people and great service! - jcurnyn1

Good people and great service! “Bipo” is a tremendous salesperson! He got me the car I wanted and a fair price!!

I recently purchased a Certified Pre-Owned S580 from - andrii

I recently purchased a Certified Pre-Owned S580 from Mercedes-Benz of West Covina, and I want to especially thank Zaryab Choudhry for making the entire experience outstanding. The car was first listed online without photos and with a generic “black interior” description. Over the phone, Zaryab went the extra mile to personally check and confirm that it actually had a beautiful white interior. He shared all the details I needed and even showed me the car in the back parking lot before it ever reached the showroom. We locked the deal the same day. Despite the challenges with financing due to the car’s price, Zaryab worked hard to secure a loan for me and was very generous with my trade-in value. After the test drive, I had a few concerns about the car. Zaryab coordinated with the service department, made sure the issues were addressed, and even test-drove the car himself afterwards to confirm everything was resolved. Throughout the process, he was professional, responsive, and patient, answering all of my many questions and calls. His honesty and dedication gave me complete confidence in my purchase. If you’re considering buying a Mercedes, I highly recommend asking for Zaryab. He truly cares about his customers and delivers a top-notch experience.

Everyone here is awesome! - KARINA.MOMARY

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up.

Convenient location, sales staff -Chanthyda, Mike & Jaime - Rose

Convenient location, sales staff -Chanthyda, Mike & Jaime very accommodating, friendly and great service! It was a long process though which is understandable.