I cannot brag enough about the service we received at - 3pmays
I cannot brag enough about the service we received at your service department. To begin, Rachael was our service advisor and she treated us with the utmost respect, generosity, and a heartfelt desire to assist us in a time of need and despair. We are from Oklahoma and had pulled our 43’ fifth wheel to Salida RV resort and was staying there for a few days. While driving in town one day, we experienced a serious issue with our diesel exhaust system and our truck was put into limp mode. Initially, Rachael said it would be a week or so before she could get us in. When I explained our situation and that we had to leave and head home within 4 days, she moved mountains get us taken care of in a timely manner. The repair was going to take two (2) days so Rachael arranged for our transportation back to our RV and even offered to have the driver take us to any place in town should we need supplies to sustain us for the two days due to the fact that we did not have our own means of transportation. This was a very generous offer that, fortunately, we did not need to utilize. Our truck was completely repaired within the 2 days and Rachael arranged for transportation for us from the RV resort back to your dealership. I am a retired law enforcement officer and was in law enforcement for 42 years. My wife is also retired law enforcement. Throughout our careers, we both have encountered many people with varying personalities, traits, and characteristics. We both agree that our interaction with Rachael and your dealership rank among the most pleasurable experiences that we have ever had with a service oriented business. Thank you so much, from both of us, for taking such good care of us in a time of need.
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