If you want a Deal go to Neal! - Chiefpopo
Excellent customer service. What I appreciated the most was the honesty and not just a push sale. Will be back for more. Thanks Mr. Neal.......
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Easiest place to buy online - Jeep11111
I live in Manhattan and chose to buy my new Jeep Cherokee here because I got the best price and because of Christina's straightforward and transparent service by phone and email. I visited one Jeep dealership in-person at the very end of August, but the sales person either didn't think I was a serious buyer or was coming off such a good sales month he didn't care. Then I started comparing prices online and reached out to Christina.
I noticed other dealerships had lower online prices (especially via Edmunds), but when I sent those prices back to Christina and asked her to beat them, she explained to me how the other dealerships were including rebates for which I didn't qualify. I went back to the other dealerships... and it turned out Christina was right. Another dealership misled me on the taxes/fees when I was communicating with them online and by phone. There's always a way to save a few hundred dollars by playing dealerships off each other, but I'd recommend anyone who values their time and cares about transparency starts and ends their Jeep search with Christina. She is persistent and responsive without being pushy.
Also - Christina was off work the Saturday I picked up my vehicle but the service could not have been smoother. The vehicle and all the forms were ready for me. Another sales person took the time required to eagerly walk me through all the vehicles' features, help me sync my phone etc.
If the above sounds too good to be true, I'll add that they forgot to fill the gas tank before giving me the vehicle at pick-up. I noticed this and the salesperson profusely apologized and someone from the dealership rode with me to the gas station next door to the dealership and filled up the vehicle with gas right away.
Internet Sales Manager
2018 JL Wrangler! - EP in Fairfield
Knowledgable staff, transparent information flow (including pricing), once I decided to buy it was an easy process and delivery was smooth! Love the new Jeep!
3rd BranHaven purchace. - Cenz1
Jonathan is an excellent business manager. Very personable, down to earth and very professional. Jonathan really goes out of his way to get you the best deals and best rates possible. The communicating and teamwork between the business department and sales floor is great. Overall, great buying experience. This was my third truck purchase at BranHaven and won’t be the last.
Sales and Leasing Consultant
oil change - MSAVIGNANO1244
great people new jeep was a wise pick for me great sales person always went to bolles they are the one dealer that keeps my jeep going and going
Jeep Wrangler purchase - English bloke
Friendly dealership. Appreciated no pressure sales approach.
Finance side seemed unsure as to whether I needed to pay them the first monthly installment or whether it was covered by trade in. I reserve judgement until I get the Chrysler finance agreement.
Sales & Leasing Consultant
Sales Manager- Chrysler Jeep Dodge Ram
Sales - CLEMENTEJR
Al morse of secor dodge in new London,ct was a great salesmen let us decide without any pressure.would highly recomend secor dodge. C Delacruz
Sales & Leasing Consultant
Awesome experience - RyanO75
It has been a long time since I had to purchase a new car. I was not looking forward to car shopping and the usual pressure to buy that comes with it. My experience with David Moore and the Wetmore's team was anything but pressure, the entire process was a pleasure. David was knowledgable and very focused on finding a car that fit our family's needs and budget. When it comes time to replace my wife's car we will be going Wetmore's!
Lead Sales Professional
service review - shirley10
When I brought my Jeep in for an oil change my Service Advisor was Sal Sinardi. He was very pleasant to work with. When my jeep was done he went over everything with me. He let me know that my Jeep was in good order and went over with me what I might need on my next visit. He was very professional and friendly. On my next visit I hope he again will be my Service Advisor
General Sales Manager
96,000 mile service. just what was required. No extras - 2012jeep
Tracey Dechello is my contact of choice at Fitzpatrick’s-always friendly, knowledgeable and professional.Tracey absolutely confirms that a woman in the service department can do an excellent job.
Excellent experience and easy process to purchase a Jeep! - mpelle01
First time I shopped at Gengras Jeep and was very happy with the overall experience. First of all we bought a certified Jeep Renegade. Really nice car with low miles. I was very please that they are a no haggle dealership and the price was good. Our salesman Albie LaVigne was great! Easy to work with, great follow-up and super nice. I would definitely buy from him again. Highly recommended!
Great service - Dave379
We are very happy with the purchase.of our vehicle the salesperson and staff did an excellent job and would definitely consider purchasing another vehicle from them
Easy! - Farfignuven
I went in to buy a car, but ended up making some great friends. From beginning to end, everyone at Troiano was willing to do what it took, to make me happy. It was an extremely pleasant experience. I got a fantastic car, and the whole process was made quick and easy by the staff at Troiano. I will be returning soon to purchase a vehicle with my daughter. She is extremely jealous of my new ride.
great very happy - thdh1234
Wonderful very professional and courteous
Happy. Enjoyed the whole experience definitely will recommend to all our family and friends totally satisfied with everyone there. Love our new jeep!
Service Center did not preform required maintnence - Chase Alberti
I brought my 2015 Jeep Compass for the 60,000 mile check-up, after 3 hours I found out they have only completed an oil change. After returning the car I could visibly see they did not rotate the tires and reminded them to. I watched them rotate my tires and a technician drooped my tire and scrapped some of the finish off. When I got my Compass back home I started to inspect the car myself and found discrepancies between what they had written down and what I saw. In addition, they did not preform the mandatory maintenance as described in the owner's manual. It turns out they missed all of the big repairs such as replacing the rear diff., transfer case, and transmission oils. Also, they did not change the spark plugs and air filters nor inspect critical components such as the cv joints or tie rod links.
In summary, bring your Jeep to another dealership if you value your car and your safety!
Ryan Crowe helped us with a Jeep Renegade - AlicatNY
We were very happy with all of Ryan Crowe's assistance in test driving and then purchasing a 2016 Jeep Renegade. He went above and beyond at every stage of the process. Ryan took the time to make sure it was the right choice for our family and got the exact vehicle we wanted. He spent a great deal of time showing us all of the features. All of the sales staff and service staff was helpful and friendly. I would highly recommend this dealership and Ryan Crowe if you are considering a new or used car.
Awesome dealership!! - Katemilojosh22
I have nothing but great things to say about papas! Our salesman was Przemek, he was very friendly, not pushy, and had a great personality! It was a very smooth process and we enjoyed lunch on them! I would highly recommend this dealership to anyone looking to buy a new car!! I purchased a Jeep Cherokee latitude 2019.
Easy transaction, A-1 - BSMC 14
Great people, great vehicle, looking for a used Wrangler for my daughter, hope to do business again. No pressure and followed through on all promises!
Excellent service - Matthew Perry
Mitchell performed recall and warranty service on my truck and completely took care of me. I am totally satisfied! I will continue to use and recommend them!
Great experience - imbarac
A pleasure to work with the knowledgeable and straightforward Crowley team. It is the personal report and the enjoyable encounters that made this experience uniquely enjoyable and satisfying. Glad that we could find a car to love from this particular dealer, through the particular sales manager and his team.
2018 Jeep Cherokee Limited - 2018 Jeep
I usually walk into a car dealership ready to be pressured into buying a vehicle. Bruce Velletri was very helpful, personable and didn't pressure me at all. He, and the rest of the "crew", made my car-leasing experience a great one. I would definitely go back.
Best experience EVER for buying a car - orangecrush
I have purchased over a dozen cars in my lifetime and this was by far the most pleasant experience.
I bought the car based on a search on the internet. The dealership worked out the details of registering it in another state and had it delivered to my driveway!
And then followed up the next day to make sure I was satisfied.
Great Sales Person & Great Pricing - Saneis
Very easy process. Bought the Jeep Saturday picked up on Tuesday. No hassling just straight forward
pricing on new vehicle and trade in. Thanks to all who assisted in this process.
Excellent Help - Joecol2
After pumping $ 2500 into our SUV and still needing more work we took the vehicle to Roberts where Jim S helped us find a 2015 Grand Cherokee and gave us a fair trade for our SUV. Jim did all the leg work as far as the DMV and insurance transfer quickly and painlessly. He also got us the best available auto loan rate before turning us over to Marcus to finish up the loan paperwork.d
Did not receive what was promised - francisstgermain
They convinced me to turn in my leased car 3 months early. Promised me that they would buy out the lease and I would not have to pay anything more. Turned in the car, Leased a new one then received a bill for $700 for the old lease and they will not even talk to me about it. Terrible company
One month later - Finally came to an agreement and Artioli agreed to pay 1/2 of my disputed bill.
Less than jiffy lube rate service department and techs - Tmack1
Once again you can't put the oil filter on tight. Finger tight leaked everywhere. But you take out my spark plugs without my permission and try to sell me new ones. The only reason im not doing all the work myself is the life time warranty i purchased. Then you try to tell me my brakes are assembled wrong. You would be better off taking a vehicle to hill billy jack in the back yard than ever trust this service department to touch your vehicle. BEWARE
Dishonest Sales Staff - natep
First saleswomen I worked with quoted the total cost of the lease at $2,000 less than the actual cost, which resulted in me giving them permission to ding my credit score with a hard pull and taking a $500 deposit, which was refunded. The second salesman, Marc, told me on several calls he would get back to me with the numbers and never did, when I persisted, he told me he would have to pull my credit a second time, without any reason given.
The customer is not always right!!!! - Latitude2016
We bought a 2016 Jeep Grand Cherokee from Fran and he was fantastic to deal with. The day after our purchase, after all our research and test drives, it was apparent that we had purchased the wrong vehicle. I say we because the dealership was not to blame for our choice. Anyhow, we called Jack the next day and he graciously took back the 2016 Grand Cherokee and we got a great deal on a 2016 Cherokee instead. Returning that new 2016 Grand Cherokee was very difficult time for us but Jack made us feel comfortable and it was like the original transaction never occurred. Thanks to Fran and Jack. Give Bradshaw a chance for your next purchase. You will be more than satisfied.
Be prepared for a horrible service department - RAV4_88
Part of buying from a dealership is what you can expect from their service department. The dealership is beautiful and conveniently located from Danbury. They fail to mention that you must travel another 10 minutes down the road to the middle of town for the Service Department until after you purchase a vehicle.
The Service Department claimed that they didn't hear the death rattle coming from my 2011 Jeep Compass until after 3 trips in for service I demanded they come for a ride with me. Suddenly they heard it and ordered the part (after arguing that it was out of warranty because they failed to comprehend on the calendar October comes before November.) After fixing the rear axle they were supposed to order the same part for the front. Getting tired of waiting for my Jeep to either be fixed or break down again, I traded it in for a RAV4. When I called to cancel the part, I found out they never even bothered to order it! Additionally, my vehicle was also returned to me with greasy handprints all over the windows and paint.
Lastly, they offer NO loaners! What kind of dealership does not offer any sort of loaner service for warranty work even if it is through Enterprise?
Buy from Pamby if you must, but don't expect excellent service to continue through your ownership.
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