77 Georgia Buick Dealers
The dealership and the Staff were very friendly and - djred2go
The dealership and the Staff were very friendly and inviting ... My Salesman was Very polite and Attentive to my Needs .. Overall, A Very Pleasant Experience.
Top Reviewed Specialists At This Dealership
AJ was very helpful and knowledgeable. - jdub164
AJ was very helpful and knowledgeable. We will definitely buy our next ride from him!!
General Sales Manager
New and Used Sales Professional
Volume is the best dealership in the state of Georgia - chevy.lee
Volume is the best dealership in the state of Georgia with great sales experience Jason Jones
GM Certified Sales Professional
Very nice people that work at the dealership. - Tony
Very nice people that work at the dealership. This the third vehicle I have bought at Jimmy Britt Chevrolet and I would not go back to anywhere else. Marco has always been great to me.
ONCE AGAIN MATT IN SERVICE SAVES THE DAY ! - scott
ONCE AGAIN MATT IN SERVICE SAVES THE DAY !!!!!!!!!!!
I HAVE SPENT 5-6 HOURS, WASTED TIME, TRYING TO TALK TO SAMSUNG, AT&T, ON-STAR AND OTHER GMC DEALERSHIPS TO FIND OUT WHY MY NEW 2022 YUKON ISN'T PAIRING WITH MY NEW SAMSUNG Z FOLD 4 PHONE..........
NONE OF THESE IDIOTS COULD TELL ME ANYTHING.......
MATT, THANKFULLY - VERY APPRECIATIVELY - DISCUSSED PROBLEMS WITH ME AND RESEARCHED AND FOUND OUT THE DEFINITIVE ANSWERS IN LESS THAN 10 MINUTES.
I PRAY THIS TYPE OF "TRUE" DESIRE TO HELP; KNOWLEDGE AND INTELLIGENCE DISPLAYED BY MATT CONTINUES AND THE ALIENS DON'T COME TO TAKE HIM BACK......
;-) GREEEEEEEEEE'EAT JOB MATT !!!!!!!!!!!!!
Sales and Leasing Professional
Thank you Five Star for a easy and pleasant experience - Susan
Thank you Five Star for a easy and pleasant experience with the purchase of our Tahoe. We are repeat customers for this reason.
I was pleasantly surprised everybody was so nice - bellt412
I was pleasantly surprised everybody was so nice wonderful Knowledgeable about my truck that I bought Overall great experience would buy again if I needed to
Everyone was Nice and Caring about our need, even the - WORKINGNEDRA
Everyone was Nice and Caring about our need, even the financing person. I will go back. Thanks Brent
Sales Professional (Mark of Excellence)
So far, so good! - allen.lavender76
So far, so good! I am getting updates on when my vehicle will arrive which is great!
Just bought a brand new Yukon Denali from Carl Black. - agl82985
Just bought a brand new Yukon Denali from Carl Black. We worked with Caleb and he was fantastic. He’s super personable and made sure we were comfortable with the deal we got. We had a great experience!
Never did answer my question on the vehicle I was... - Davidlsievers
Never did answer my question on the vehicle I was interested in, so I moved on
Great customer service. - Tcash921
Great customer service. Xay made this process so easy and very understandable. I will be back.
Mister Ed Daniels of Daniels Chevrolet can’t be beat! - Lakeishasherrod
Mister Ed Daniels of Daniels Chevrolet can’t be beat! This man went above and beyond until we found the right car for our daughter. He is kind and helpful in every way needed. K. Sherrod
I want to thank Sue Oertle for everything she did to - zswindall
I want to thank Sue Oertle for everything she did to assist during my buying process. She took time to ensure all of our questions were answered and at no point did we feel rushed or pressured. When I had a technical question about transferring my tag to FL (I'm set to move soon), she called the DMV and made sure I had all the information. A+!
Great customer service. - Marie
Great customer service. This is our second purchase with Heyward Allen and Stephanie Eisenhart was very knowledgeable and made the process of trading and buying as easy as possible. Give them a try. You won’t be sorry!
Everyone has been very considerate and professional. - chorner01
Everyone has been very considerate and professional. Great car buying experience. ESP. Musa Thompson. Excellent.
"Your Dealer for Life" more like "Your Dealer for LESS". - jajames0707
"Your Dealer for Life" more like "Your Dealer for LESS". Less satisfaction, less customer service, NO MORE Business from me! Starts off 5 months ago looking to purchase my wife a 2022 Tahoe. Salesman says 15,000.00 over sticker take it or leave it. Oh and by the way it could take 6-8 months to receive but you will make the payments in the mean time. Granted I know the entire country was dealing with Shortage issues. After Purchasing 7 vehicles in the past and my parents and family members purchasing more than 20 from this dealership. Needless to say I left it. called John Thornton Chevy spoke with Bradley who was great. Was told "They have one on order not one red cent above sticker price , come put a deposit down financing 2 weeks before arrival and done. Got the Tahoe all is well. Steering wheel was a little off center noticed 2 days later. Called Bradley let him know we would be using Southtowne for service being that it was closer said they will take care of it with the first service under warranty. Oil light comes on around 7000-7200 miles, call Southtowne to schedule. Its a week out no problem bring it in for service and to have steering wheel checked. "Sorry GM won't cover it passed 7500 miles, you have 7551 miles. Won't let them touch my truck ever. called John Thornton, come on in sir we will take care of it for you no problem. Enough Said never again Southtowne. Preston Smith = NO Stars but had to pick one to use the rating system.
This dealership lured me in with the assumption that my - Reginaldlampkinsr
This dealership lured me in with the assumption that my car was ready to pick up after keeping it for 21 days and still didn't fix the problem. After I paid for the service of replacing my radio ($2389.00) I get my car and only one speaker was working. Then I was told that I couldn't get my money back and I could take the car and bring it back for them to finish fixing it. This was a shock to me that the dealership would do this. No loaner car was available for me the best they say they can do would be to uber me home and uber me back down to the dealership whenever my car was complete. For a simple radio! Do not trust this place if you want good work and honesty. I am very dissatisfied with them!
The sales rep I was connected to didn't know anything - b24georgia
The sales rep I was connected to didn't know anything about the vehicle I was test driving, I had to educate him on how to use the GM site on the computer and the general manager was rude and could have cared less about providing any kind of service. I believe customer service is such a foreign concept to them they see their customers as vulnerable victims they're looking to take advantage of. Steer clear of this dealership with the fake smiles because what's behind them iss manipulative, scheming managers that will lie directly to your face with a smile on theirs.
I have a 2005 Silverado with electrical problems others - bacrammer
I have a 2005 Silverado with electrical problems others could not figure out.
The dealerships in Macon were no help. They wouldn't even talk about it because they don't want to work on anything more than 10 or 12 years old.
Terri and Brandi at Hamby were very helpful when I explained my situation and they said they would try to find the problem for me and they did. They really know their stuff and I am so thankful they helped me when no one else would.
Bobby Crammer , Lizella Ga.
Franklin Chev your service department sucks, I call and - brownjimmy42
Franklin Chev your service department sucks, I call and got a 8 o clock appt to get a 2022 suburban serviced arrived at 7.50 am got with Paul Cowart service advisor. Went to the waiting room and at 9am walked around the dealership and found my suburban in the used car lot, at 9:15am one of the service guys went and got it, and at 11 am they advised it was ready. Just for a service this is unexcusable. When I went to get Paul Cowart pretty well called me a liar said my car did not sit in the parking lot for a 1 hour this is not the first time taking that long. I will not carry another vehicle there for service. Kyle Durrence Chev, Woody Folsom Chev or Paul Thigpen Chev here I come. Jimmy Brown Reidsville Ga.
Letter to management at dealer with zero response from - Rrhhww
Letter to management at dealer with zero response from them.
I start this letter with a photo that your service department in Cartersville is very familiar with.
You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture.
This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms.
This problem did develop late in the warranty period, but that was not the problem.
I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip.
First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank.
Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing?
Since your service department/technician did not see a problem, GM had no advice on a repair.
I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer.
I continued to complain and even called GM myself for some help.
Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there.
About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem.
Hardy was able to quickly repair my truck and return the gauge to proper working order.
I waited a few days to write this letter to gather my thoughts.
My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should.
I traveled further than I had to in order to purchase my truck from you.
I traveled further than I had to for each service visit.
I traveled further than I had to in order to purchase a new set of tires from you.
I made 3-4 visits for nothing while I argued with your service department.
How much extra time and gas have I wasted, dealing with you?
I’m not saying I will never come back but you have your work cut out for you to make me a customer again.
This dealership increased my sales price, forged my - Nek
This dealership increased my sales price, forged my signature, then submitted the forged documents to my bank unbeknownst to me while I was awaiting to sign a new purchase agreement, based on the information that was submitted to my credit union from the dealership. . I suggest to all who read these reviews that what other customers are saying is absolutely true as it relates to Capital Buick GMC dealership. I have filed complaints with the Attorney General's Office, Department of Justice, Cobb County, and Atlanta Police Department in addition to the BBB, where my review was even posted. GA Department of Revenue is looking into the matter as well due to the deceptive practices and fraud of the dealership.
What a blessing!!!! an excellent experience like never... - zcrosby
What a blessing!!!! an excellent experience like never before!!! My husband wanted to surprise me for my birthday with a new car and boy was I surprised! Within less than an hour of contacting us, our amazing sales professional Cody Friedrich had a deal all worked out over the phone since we don’t live so close. All we needed to do was come in and sign the papers. Once we arrived EVERYONE at Hardy was so kind and welcoming from the GM right down to the unbelievable easy and efficient customer service we received in finance. Thank you to the whole team at Hardy! We will definitely continue buying our future cars here!!!
I have been left stranded 3 times in my new Equinox - Sissy
I have been left stranded 3 times in my new Equinox purchased in 2020. I called to speak to a service manager because I have an upcoming trip out of town with two infants and never got a call back. I guess it’s time to ditch the Chevy brand all together 😡
My experience with Critz Mercedes-Benz of Savannah was - Carl Lashley
My experience with Critz Mercedes-Benz of Savannah was simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear communicator, very knowledgeable, and honest. More than loving the vehicle we decided to purchase, it was Sara's ability to establish report with us that was the ultimate deciding factor to give our business to Critz-Mercedes-Benz. Jackie, in the blue shirt--a Customer Service Representative, confirmed our choice of Critz-Mercedes-Benz by going above and beyond her duty to make us comfortable and by consistently checking on us. Chris Shorette was amazing too as he consistently checked on us. The team at Critz-Mercedes-Benz, from Sales to Finance to the Service are simply amazing. I will only do business with Critz-Mercedes-Benz now, they have mastered customer service. I have already recommended Critz-Mercedes-Benz to my family members. Thank you Sara and Jackie!!!
An Amazing Experience! - Rickytm5
I believe that the experience at a dealership starts with its people and it continues from there with the Delerships overall building, grounds quality and then it’s inventory.
NeSmith absolutely exceeds on all of these areas. They have the most friendliest personnel that I’ve ever seen, their building is beautiful, the exterior and interior are well maintained and best of all, they have athe largest inventory, diverse selection of automobiles and (custom) Trucks not found anywhere. I found that The Service and Parts Department continues and makes sure that your buying experience doesn’t stop there, they make sure that your new vehicle receives its necessary service on time, they also provide you with the installation of any additional accessories that parts may offer you or that you may want to enhance your new or used vehicle experience.
Thank y’all for a job well done !!!!
I used their service department for 8 years to maintain... - BARBARASPIVIA
I used their service department for 8 years to maintain my 2013 Terrain Denali. At 100342 miles the check engine light came on. I followed their instructions for 4 months (oil changes, flushes, sensors, etc) until they said it needed a new engine. My choices were use it as a "paperweight" or buy an engine. After they replaced the engine I sold the vehicle. No help from the dealership, no help from GMC, as the "engine lasted 100,000 miles". I do not recommend this dealership!
Completely satisfied with the sales lady and buying... - carmichaelcn
Completely satisfied with the sales lady and buying experience. Completely dissatisfied with the representation of the truck I purchased. Bought a used 2019 Chevrolet Silverado with 21,000 miles. Paid over 43k with an extended warranty. After having the truck a month, the backglass is leaking, enough to stain the headliner. After doing a little more inspecting, I notice a spot in the paint on the rear quarter. Along with paint runs, sanding scratches, and overspray.. I was assured numerous times the truck was free of accidents or damage before buying. The Autocheck they provided also confirmed it was free and clear. After all this, I personally bought a carfax report, which in return shows damage reported while under the ownership of Nesmith Chevrolet. Now, all the dealership wants to do, is stand behind the Autocheck and not take responsibility for selling me a truck falsely represented and I’m left with a truck with diminished value! Wouldn’t recommend buying from Nesmith, spend your hard earned money elsewhere!
About 4 months after buying a 2019 car, found that many - mom to teens
About 4 months after buying a 2019 car, found that many items were cracked and leaking oil into parts that should have oil. About $5000 later and more than 3 weeks without a car (bumming rides from friends), I may have my car back. Called Hayes and they weren't very helpful. Since buying it I have been told that their used cars usually end up this way. So, now we know and want others to know as well.
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