Buyer Beware! - ryangoodspeed91
Buyer Beware!!! If you are looking at the 2015 Ford Expedition on the lot currently, STAY AWAY!! After communicating for a few days with the salesman about the vehicle and being told it’s “ready” and being called and asked when I can come and look at it multiple times over the last 3 days. I made the trip to Fishers from about an hour and a half away. Upon arrival I found the Expedition and started to give it a look over. Before long a salesman came to start the process. I asked if he could get the keys so we could fire it up and give the engine a listen and look over. Upon firing the engine up it was immediately clear by the very audible clatter sound that is indicative of cam phaser problems in the 3.5 Ecoboost engine. Within 30 seconds I could smell burning oil and quickly there after there was visible oil smoke coming from the passenger side of the engine. As I started to diagnose the problem myself. The salesman finally admitted that this vehicle needs about 20 hours of repair work done on it and that they were “going to do it”. Interesting, considering you didn’t mention it in the multiple phone calls and text messages trying to get me to come and see it. He then proceeded to call the “mechanic” and have him explain to me what it needed ( new drivers side turbo, vacuum pump, lines etc). After getting off the phone I decided after the long drive I might as well take it out for a spin and see what else might just be wrong with it. Before I started the test drive the salesman has the nerve to ask me that if I liked the car would I be willing to put a down payment on it so that when they got it fixed I could come back and buy it. Are you kidding me?? What kind of question is that? You have a customer who just drove an hour and a half to look at a car that needs a MAJOR repair and you wanna know if they are going to put a deposit down? Needless to say that wasn’t about to happen. As I started the drive the car did seem to ride fine and the interior was in nice shape. As I got out onto State Road 37 I got the vehicle up to speed and what do you know the check engine light comes on. After about a 10 minute drive I get back to the dealership. I put my code reader on and there are multiple catalyst system codes and when reading the report the Check engine light had just recently been cleared, so obviously the dealership knew and hoped the unlucky person looking at this vehicle wouldn’t notice. This was more than enough to know there was no way I was buying this vehicle even if they did “fix it”. I will attach screenshots of the texts from the salesman as well as screenshots of the codes and recently deleted check engine light. Please STAY AWAY from this dealership, they clearly prefer to hide issues and hope to sell their problems before the customer notices!
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