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My truck was not working I needed a part for it thought I... - J l
My truck was not working I needed a part for it thought I was going to have to buy it instead of being able to take advantage of the recall that was going on for the part the service writer stated that he could get me in that day which save me a lot of money And I was able to take advantage of the recall for that part The service writer whose name is synonymous with famous singer went out of his way and help me with the extra mile to make sure I was able to get my truck done By the next day
Top Reviewed Service Specialists At This Dealership
Express Lane Manager
I had great customer service and a short wait, which was... - Tom 10
I had great customer service and a short wait, which was much appreciated. I’ll definitely continue using Champion to service my Jeep Wrangler in the future.
In November 2020 I traded in my truck on an SUV. Brett... - RedlineSilverado
In November 2020 I traded in my truck on an SUV. Brett Paul did everything he could to get me a great trade in value, but also was able to make the price of the SUV affordable. I really tried to love the SUV, but I honestly was missing having a truck: it was just more convenient.
I did what most people dread on doing, I traded my SUV that I only owned for 7 months back to the dealership that I purchased it from. I was afraid that I would not be able to financially make it work, but Brett assured me that he would do everything that he was able to, to get my family back into a vehicle that we loved. Brett was able to not only give me a great trade in offer, but was able to find me a truck that was had every option available on it.
I am more than thrilled with both Brett and the whole O'Daniel team. I hope that I do not get the urge to trade in this truck anytime soon, but I know that if I need him, Brett will answer my call and will give me the same service he has always provided: world class.
Thanks again Brett!
I've already gave a review so why are you continuing to... - mrvdjohnson
I've already gave a review so why are you continuing to contact me about another review. It's not necessary. So go back and read the previous review
Wanted to leave my thanks to the Service team for truly... - Jon S.
Wanted to leave my thanks to the Service team for truly Customer First Service. I was 2 hours from home with an overheating transmission. I asked to have the fill level checked and within about 15 minutes they checked it and found it to be overfilled. Fixed the fluid level and got me on my way. Not charging for the fix was even further above and beyond. Thanks again!
James, my serviceman, was very helpful throughout the... - henrychristiansen
James, my serviceman, was very helpful throughout the process. The pricing was transparent and affordable. I would return to this dealership for quick service on my car.
Jon Michael was the best . He always has been. Will use... - raylgould
Jon Michael was the best . He always has been. Will use him again. Every one was great . Jeep was ready to go. Was in and out
Telmon Nix was so wonderful to us. We were just looking... - wcc416
Telmon Nix was so wonderful to us. We were just looking and Telmon never pushed us to buy. He answered all our questions honestly. You better keep this man because he is a GREAT salesman. Very kind and courteous.
Service Dept - Diana C Trigg
Jeff Gunnell will go above and beyond for you.. Although I am not exactly happy with the Jeep I purchased I can find absolutely no issue with Jeff...
My experience Was really good. They were very timely and... - Tom
My experience Was really good. They were very timely and fixed all the problems that I brought in for. I give them high marks put my recent visit.
This is by far the best Dealership around I’ve been... - Hickspainting12
This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go ..
They were very friendly and helpful. Answers all my... - MJHARRIS7
They were very friendly and helpful. Answers all my questions. Treated me like family. I would recommend them to friends and family. Thank you very much
Took care of my issue in a reasonable amount of time.... - BROOKSL48
Took care of my issue in a reasonable amount of time. Friendly and professional employees and staff, taking care of my 20011 Jeep Patriot. Thank you.
Always a great experience friendly service. Get the job... - LTAULBEE0
Always a great experience friendly service. Get the job done, and done right. Always feel confident that they know what they need to do, ok.
The service dept staff were very personable and helpful!... - bobalou2323
The service dept staff were very personable and helpful! Took their time to find the best pricing for oil change packages that are offered. Oil change took minimal time! I'd definitely recommend this dealership!
I brought my fiat spider (Wich they sell) in for a turbo... - Luckeyduck
I brought my fiat spider (Wich they sell) in for a turbo issue, they cleared the code, charged me $80 for the diagnostic and told me they didn’t know how to work on it. Code came back immediately and they told me they couldn’t diagnose the problem and told me to go to Indy. Couldn’t be any more unhappy with the service
For real, from the parts department to sales to the... - Driver-Schwartz
For real, from the parts department to sales to the mechanics:techs that completed the job of putting on tires and a wheel; I was treated with respect and was cared for. Customer service is amazing. Great men working here.
I went to this place based on some recommendations. I... - Bennettjonerik248
I went to this place based on some recommendations. I showed up with an issue that they didn't fix and one that they did. Now they want me to come back to "re-diagnose" the problem. When the claimed to have diagnosed everything the first time. Long story short I spent nearly $2000 and still have the same issues...stay away from them no matter what they promise.
Great service brought 2017 Grand Cherokee in for service... - larryl5850
Great service brought 2017 Grand Cherokee in for service .Jennifer and Doug expedited process in timely manner . Drove 30 miles when could have stayed local . Worth the drive great experience highly recommended.
They are very good at the services they provide for my... - Free the horses 5.7
They are very good at the services they provide for my auto
I have been a loyal customer for this dealership for years Very happy with my experiences there always
Great people too “
Friendly and professional salespeople
Excellent service department
I will HIGHLY RECOMMEND THIS
THANK YOU ALL “
Been dealing with Doug and service department and I... - William Driver
Been dealing with Doug and service department and I wouldn't trust taking my van any were else. Fast friendly service. They take time to tell you what you should replace and what has to be replaced. Very professional and courtesy shop. Will not take van anywhere else. Thank you
The mechanics flat out lied to my advisor (and Me). My... - thefords1972
The mechanics flat out lied to my advisor (and Me). My advisor then flat out lied to me. The service side of the business has NO INTEGRITY. Do not take your vehicle to this company for ANY service.
services completed without an agreed price - Tim
We love the jeep brand but not this store. Then along the way, there were multiple incidences with employees/service (i.e. "supposed work" being done, lost key: cost couple hundred dollars to replace). The current issue we are dealing with: When getting an oil change, employee called to explain other work they wanted to do that was "routine" every 30,000 miles. During the initial explanation, this employee did not even think to mention the price. When asked what the price would be, he respond around $85. We went ahead with the "routine" service. He said the car would be done that day and would be done shortly. We picked up the car on the Sunday, as we always do, and planned to call Monday to pay, as we always do too. On Monday the service employee said the bill was over $900, which we immediately disputed. This was sent to the service manager, who was to call back that day. There was not a return call and after we called 4 times, the service employee said they were still looking in to it and would call back tomorrow morning. Tuesday morning there was still not a call so we called to check on it. The service manager still had not talked to the GM but agreed that $800-900 worth of work could not have been done in that small amount of time and that there was an error of some sort. Hours later we got a call back, from service manager, reporting the GM could take $140 off to make the bill in the $800 range. The service manager reports that the prices are printed in a book and that there was a miscommunication by their staff. We said this was not going to work and that we were not going to pay for a service/price that was not agreed to. The service manager also let us know that the GM said he would call the sheriffs office to arrest us because we took the car off the lot without being paid. We were given the GMs extension and tried to call multiple times but there is no answer. So not only is the GM using his service manager to do his dirty work, he doesn't answer his phone to deal with the problem. We have picked up our cars off the lot multiple times on Sundays and paid on Mondays, with no problems. We will no longer return to this establishment for any service and will not being buying cars from this lot, along with our 8+ family members that drive dodge.The bill has been paid in full and a case has been open with FCA US costumer care center. There should be no practice in place where an employee fishes for money by getting customers to verbally agree for services in excess of 800 dollars. No paper work was signed for that work to be completed and there is no phone record of us agreeing to that amount of work. To sum it all up we paid $826.91 for some fluids to be drained and replaced.
I always reach out to Jimmy Montgomery in the service... - tcanty46322
I always reach out to Jimmy Montgomery in the service department at Kahlo. He does an excellent job and always fits me in the schedule. Thanks, Kahlo for Jimmy Montgomery and Rick. Rick shuttled me home and came back to pick me up very nice and respectful. The day my car was ready for pick up it started snowing. Rick drove my car from outside cleaned the snow off and pulled it inside the building to help me out when I was trying to get to work on time.
Rick was supposed to leave work at 5 pm and went out of his way to pick me up from home around 4:50 pm which caused him to leave work later on Thursday, Feb 4. Kahlo thanks for Jimmy's hard work and Rick as well for taking me home and picking me up. I was provided excellent customer service from Jimmy and Rick. Thanks Tammy
This dealership goes above and beyond to provide the best... - Cyndi
This dealership goes above and beyond to provide the best customer service. The staff is always friendly and helpful. Whether it's buying a new vehicle or having service work done they always go the extra mile. I cannot imagine doing business anywhere else!
I'm extremely unhappy with bachman in Jeffersonville. I... - clcook592
I'm extremely unhappy with bachman in Jeffersonville. I have been waiting for a part for 10 months, they never call, or return messages. They do not care about their customers from what I can see. Find another dealership.
Horrible sales process followed by a unresponsive service... - DMac4Pack
Horrible sales process followed by a unresponsive service department. Stay away!
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Great service Mr. Les Solomon and Mr. Waylon Betty went... - Coreyp6868
Great service Mr. Les Solomon and Mr. Waylon Betty went above and beyond to insure I was happy with my purchase great car dealership I have to say
Express Lane Advisor
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