Excellent, fun , and exciting - Phill25
I had very fun time working with Cheri Wells. She worked extremely hard for me in order for me to get the vehicle that I wanted and needed. She showed me everything about the facility so that my next visit would be easy. Cheri is an excellent and knowledge person to work with.
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Great service - BenWilson
David Pryor is a great salesman and gave us a no nonsense price. Also, he got us out of the door quickly. The service we’ve got from here is unmatched.
Very friendly staff - Kim
Zack was very patient while we took the time to look at different vehicles. All the staff were very friendly. I would definitely recommend to others
Great Experience - Mario
Darren was great in helping my son find a car with no pressure whatsoever! We were in and out in no time. Financing even got a cheaper rate then what we went in with a pre qualified offer. Thanks for going the extra mile!
Great guys to work with - D,B raceing
ck other dealers but these guys at champion really made buying up enjoyable like that staff
was cutting up made you feel comfortable & very knowledgeable of products they sell.
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
Very professional and fair - Nikita
I found a car I liked online and contacted them via their website. I got a response within 10 mins of the dealership opening that monday. I was an out of state buyer who had never financed a car by myself. I was unsure of the process and was nervous about driving so far for a car I knew nothing about. They pulled all the service records and told me everything about the car. Then the sales man I worked with David Johnson called me and was very willing to answer all my questions. I recieved all the paperwork I needed to see before I planed my trip. He had me approved on a loan within 30 mins. The day I had an appointment to go see the car he had it detailed and already ready for me. After I drove the car, he had all the paperwork prepared for me and it only took maybe another 20 mins to finalize everything. The sales staff are very polite, honest and professional. They were very fair on their pricing and didnt push anything extra on me. I was very pleased with the service I received and would highly recommend this dealership.
Jim Jones - Mmwh228
From day one this dealer was very helpful and made the purchase process awesome. It was a great experience all around. I definitely recommend shopping at the Jeff Wyler Chevrolet in Louisville, KY. Jim Jones was an excellent sales representative and full of information with a great attitude! Thank you so much!
Transparent, honest and best deal! - nokings
I am very happy with my experience at McFarland. They offered me a great deal from the moment I reached to them, the best among many dealers I checked with.
Mr. Rick Newsom was very prompt and generous at clarifying all my doubts, no pressure and really made the experience hassle free.
They cleaned the vehicle well and topped it with gas before giving it too me, not all dealers do that.
It is a family business and the Mr. McFarland himself came to greet me and thanked me for the business. I will very happily do business with them again.
Friendly and fast - vregenauer
No complaints the staff is friendly and the service was satisfying and accurate and the wait time was very short. When have an appointment or no appointment the fit me right in.
Excellent buying experience at Piles - msimps
I recently just bought a new car from Piles Chevrolet in Dry Ridge. I bought a used cruize for my first "big" car purchase and I was honestly kind of nervous! But the people that I worked with at Piles provided an excellent first time buying experience. I worked with Danny Coulson and he was truly the best. He was very helpful, provided excellent suggestions and worked with me to find a car that was the best fit for me! Danny provided many great suggestions, as he is very knowledgeable about his job and every vehicle on the lot. Thanks to Danny and a great finance team for my new car!!
What a difference - jwalle2000
I was looking for a 2018 Colorado ZR2. I used my bank's car buying service and was pointed to a dealer in Frankfurt and Rod Hatfield here in Lexington. I had hear nothing but negative feedback on that dealer but since my bank gave me a fixed price I decided to give the lady who called me a change.
I showed up at Rod Hatfield and met the Lady and was immediately passed off to a standing salesman. Who them proceeded to minimize the lady and said he be right back he had to talk to his manager. He proceeded to go behind the glass and yuk it up with I assume his manager. I waited 5 to 10 minutes and walked out, blocked their phone calls and figured I was done with wanting a new truck.
I had a 2015 Silverado LTZ and was getting the service done at Sutherland . The interactions were great and they had gone above and beyond to fix a few things that really didn't need to be and do it parts cost.
I met with Denver and he was polite and respectful the whole time. He introduced me to the owner and aside from the finance guy Denver was the sole person I talked to. No, talking about payments, and the four square BS...just a straight deal, simple for both he and I.
Its amazing what a difference in attitude and culture can make in the car buying process. Everything you read about the Lexington dealer is likely correct...I would recommend Sutherland if you don't mind a few miles...
Great group of people - LexKristin
I visited my local Lexington Buick dealership before making a call to Tim Short in Winchester and talking to a salesman named Joe. He made leasing my new Encore very easy and when this lease is up, I'll be back to get another.
Excellent service - Troy Cobb
I will never buy from any other Chevrolet dealer. Until I found Tony Brown Chevrolet I had assumed that there just was not a dealer with a good service department. if you are looking for a honest dealer that will take care of you vehicle Tony Brown is the place.
I would like to thank skip for taking care of us.
The Chevy Dude!!!! - car people 69
We have decided there is not another dealership around that can compare to Bachman Chevrolet. Our excellent service from Mike Davenport cannot be compared. Over the past several years we have purchased six vehicles from this dealership. We have visited a few other dealerships in the past but we always come back to Bachman Chevrolet. Mike Davenport is more than just a salesman ,he is truly a friend. He works very hard not only to get us the vehicle that we want but the whole experience is very positive. He puts absolutely no pressure on us and always welcomes our questions and concerns, even long after we have taken our vehicle home. Scott in the finance department always does a fantastic job explaining everything and gets us the very best rates possible. We always recommend this dealership to everyone we know .
Sincerely Clifton and Barbara
Great Experience - Shopfox1704
My sales lady was Jenn she was very helpful and informed worked hard to get us the best deal possible everyone there made us feel as relaxed as possible we left feeling we had gone to the right place
Renewed Friendship - Markus T
I was raised in Dry Ridge and graduated from GCHS in 1973 and always loved the small town atmosphere; I now reside in Carroll Co., again in a small town setting of Carrollton
I met Bill Sharp when I was in high school and he was a mountain of a man, but one of the nicest in the senior class of '70. Fourty eight years later that statement is still true. Bill, along with all the others there at Piles Chevy were good as gold. I first inquired about a Silverado I had seen on their web site and was immediately responded to by Ashley Goodrich who in turn hooked me up with Bill. Now it's all history. One week later, I am the proud owner of a 2015 LTZ-Z71, and they even filled it up with gas for me.
I am a long time friend of Ms. Becky Kinman, owner of Herb Kinman Chevroet here in Carrollton, and owe some allegiance to her, but I will not hesitate to call Bill to compete for my next vehicle purchase.
Thank You Bill, and Piles Chevrolet.
Wonderful Help - Gorgoroth
Angie was fantastic from start to finish. She was more than helpful in all spectrum. She was patient and very insightful of what needed to be done.
The truck it great and the sales person was very helpful and - montym
I know about your company because I have bought 5 vehicles from you in the last 15 years and would not go anywhere else to purchase a car because Ruthie Lamb is a great person and will go the extra mile to make your purchase as painless as possible thank you very much for everything
Friendly service - mjcraven13
Very fast and friendly. No waiting scheduled an appointment I got there early no problem took my car right back and in less than 30 mins. They were done.
Very pleasant experience! - Chevyguy
We came to look at new Chevy trucks, found 2 we liked very much and then settled on the one we wanted. Salesman, Lacy Larkins (whom we had dealt with in the past), Manager, Robby Phillips and Randy Ro in Finance were all so very helpful from start to finish. No pressure, just very helpful in every way. Thank you all! We love our new Chevy Silverado!
Awesome Experience - BKinney1963
I took my vehicle in for routine maintenance. During their inspection, thy found problems with my left caliper, rotor and brake. Also, the driver's side front speaker had gone out. Repairs would be $634. However, all parts and labor were covered by my warranty, and all I had to pay was the deductible. These folks are great, treat you with respect and like they WANT your business. I wouldn't go anywhere else.
Great buying experience - Tahoe man
A great car buying experience. I would buy from Spirit Chevrolet again and would recommend them to my friends and family. Thank you Scott Ferguson.
Unethical business - BigMSucks
I set up an appointment to look at a car with them since I lived two hours away. The scheduled three appointment so I left home south of lexington on my way to look at the car. When I get to the dealership to look at the car they inform me that they sold it about 15 minutes before I got there and refused to do anything to make it right. They have no concern for any cusomers and only care about your money. I contacted the GM and his response was I don't care and I quote "At this point, I am not interested in your business at any of our dealerships."
Great work from service dept. - Rick T
I've had them perform diagnostic & repair work on two different vehicles on two different occasions. They diagnosed & fixed the problems each time and for a fair price. We had taken both vehicles to two other repair shops previously, repair work was done and the repair bills were paid but the issues came right back, I spoke with Tim Midgett & explained the problems & work that had already been done, he assured me they had a service tech that could find & fix the problem and they did, Great Work!!!
Also had a similar experience with my GMC 3500 dually, they diagnosed & fixed the problem & Mary was in constant communication with me throughout the process, again, Great Work!!! I'll continue to use them in the future & will also recommend them to others.
Not going to this dealership any more - psb
Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I was military. I told him no, but there are military in my household. He told me to have them come in with me and bring their ID - I would get the discount. Upon pickup up my vehicle at checkout, they were not honoring their word. First they told me nobody was at the dealership to process the discount, then they told me they were not going to honor their word because my name did not match the military ID. I explained what happened and they said they couldn't verify what I said - pretty much called me a liar (rude and insulting). I asked them to call the rep that told me I would get the discount. They said they didn't have a phone number for him. I suggested looking in their employee file - they found a phone number, called the rep, verified my story, then proceeded to tell me it was a misunderstanding (like I was a liar and it was my fault some how).
No apologies, no sorry for the inconvenience, no sorry to take up your time, nothing...just pay us the $1,000.00 for services and move on.
Well, move on is what I shall do - to another dealership.
Worse Dealership I've ever worked with! - Patrick
Herb Kinman is responsible for the worse car buying and owning experience I have ever had...period. Avoid this place at all costs! Drive a little further and buy from a dealership that doesn't have a "C" rating from the BBB.
I've had 10 lifters replaced in my truck in 4 years. In 2015 I had 2 replaced and was assured by HKC that it wouldn't happen again, that this was a fluke. A few weeks ago another lifter went out. I called HKC and the general managers solution was to sell me a new car.
As good as buying a new car will get. - chevyman
Great sales person, Zach Hall, made this process very easy and got us in the car that we wanted and needed without all the pressure to get something more or more expensive. The straight upfront pricing was a plus.
You will pay more then the final price - YamahaRaptor2001
Nice people, Nice Vehicles. They are a business that sells vehicles daily and knows exactly how to get the max amount for a sale. Get home and find out you owe even more. If they do not know how to do the proper paperwork for a job that is what they do daily then they should be the ones responsible for the cost of the improper paperwork not the customer who was shown what the total was only to get home and find out they owe even more. There are other discrepancies that took place also that will not be talked about here until taken care of and settled. This review will be updated as the process continues.
Overcharged and lied to about taxes - TN Chel
I live in TN and frequently buy vehicles out of state. In the past, other dealerships have always handed me the paperwork upon purchase to take care of my sales taxes, license plate and registration. I was told that this dealership just takes care of it all for us. When I questioned that, I was told thats how they do it. So....I was charged, $1712.52 state tax, $31 Title transfer, and $91.00 for license/registration. Total: $1834.52. Six weeks passed, didn't have registration yet, contacted dealer and was told it can take 8 weeks. A week later, I got an envelope...it was a check for $1675.93 and a note telling me to go to the DMV and take care of my title/registration/tax. It took 7 weeks for them to basically give me the money they already charged me - and not ALL of it either. After two trips to my county office (they couldn't find the paperwork) I got it done. Of course it costed more than the check the dealership sent me ...obviously, given that they charged me $1834 but cut a check to me for $1675?
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