20 Maryland Hyundai Dealers

David was absolutely amazing throughout the entire car - ruiz.michelle94

David was absolutely amazing throughout the entire car buying process! He was extremely helpful, patient, and answered every question we had without ever making us feel rushed. He gave us a full rundown of all the car’s features and made sure we understood everything before making our decision. Most importantly, he genuinely cared about making sure the car was exactly what I needed and wanted. The whole experience felt smooth, stress-free, and enjoyable because of him. I highly recommend working with David if you’re looking for someone knowledgeable, honest, and truly dedicated to helping his customers!

Shawn was very helpful in making sure the vehicle was in - davethomas18

Shawn was very helpful in making sure the vehicle was in good condition and was responsive in arranging the meeting.

Caridson Ferdinand was so kind to my mother and sister - lina

Caridson Ferdinand was so kind to my mother and sister when they were buying a new car. They came in around 1pm and he was with them until past 5pm to complete the purchase. I highly recommend him!

Good experience buying a new vehicle from them. - Ted Y

Good experience buying a new vehicle from them. Would recommend to anyone looking for a new Hyundai

"Nice and clean facility with clear communication, but - Soon

"Nice and clean facility with clear communication, but overpriced service." The facility itself is nice and clean, and the staff provided clear communication throughout the process. However, I am not satisfied with the service pricing. I own another luxury SUV that is more expensive than my Elantra. When I’ve had similar services performed at that brand's dealership, the total was actually less than the estimate Hyundai provided. Because of the high cost, I had to decline some of the recommended services and only proceed with what I wanted to proceed at Hyundai. It makes no sense why servicing an Elantra would be more expensive than a higher-end vehicle. While I am happy with the quality of service provided and will continue to visit for certain needs, I will be taking my car to a different local shop for other required fluid exchange services due to these high costs.

I was a little stressed about my 2014 Corvett after - archie.smith1

I was a little stressed about my 2014 Corvett after dealing with another dealership. I spoke with Stephanie in the service department as soon as I spoke with Stephanie a feeling of calm came over me. I appreciate Stephanie’s professionalism and the corvette mechanic.

Have negotiated car purchases for many years. - spartannu

Have negotiated car purchases for many years. Fitzgerald is light years ahead of any other dealer

Sammy was an excellent sales representative. - sdade02

Sammy was an excellent sales representative. He was detailed and thorough in explaining the features of the vehicle of my choice. He was professional and has a nice personality. I would recommend him to my family and friends.

Adam was super helpful. - Seth M

Adam was super helpful. I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as well to inspect the car and had a great test drive. Very funny guy as well. Definitely request to work with him if you can.

They met our price requirement and were super nice the - Dbensonjr2

They met our price requirement and were super nice the whole time we were there.

They were great to work with! - gburdette

They were great to work with! I would recommend them to my friends and family.

The service at this location was courteous professional - robjvaughn

The service at this location was courteous professional well informed and very hospitable,my service representative Jervon

My car needed a part that was back ordered for an - Steven

My car needed a part that was back ordered for an indefinite amount of time. Sarah did an excellent job keeping me updated on the status of my repair and ensured I had a loaner that could fit my family’s needs. Great customer service!

Mr Bank was my service advisor and he met my requirements - Diane_Neal

Mr Bank was my service advisor and he met my requirements with a professional attitude. Nice work! I will be back.

If I could give zero stars, I would. - cjohn3131

If I could give zero stars, I would. We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones’ Hyundai after the engine suddenly seized due to metal shavings in the oil pan—a known issue that led to a Hyundai recall. We maintained the vehicle exactly per the manufacturer’s specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost—the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones’ Hyundai repeatedly referred to the replacement vehicle as a “loaner.” At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer’s expense). Referring to a rental as a “loaner” is not a misunderstanding—it is misrepresentation. We trusted Hyundai and Jones’ Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a “loaner” vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we’ve ever had. A recall exists to protect consumers—not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to Jones again for anything, and we will warn others accordingly.

Our experience purchasing a new car was excellent! - jenn4171

Our experience purchasing a new car was excellent! Highly recommend (salesperson) Steve and this dealership!

At third service interval (~22K miles) on my Palisade, - thea

At third service interval (~22K miles) on my Palisade, service advisor told me "Hyundai recommends a four wheel alignment which will be $275, would you like to schedule that today?" That was when I was checking in and no one had even driven the car...I did not make a scene and replied "no". Great job Pohanka Service Department! Today, I went in to parts for an oil filter and an in-cabin air filter, the parts guy came back and told me that would be $91...I asked for a breakdown and he told me the in-cabin was $70 and the oil was $21; I walked out. OEM parts (check any Hyundai dealer that sells on-line) and the highest I found were $28.75 and $10.15 respectively (not including $15 shipping). So, adding in 6% MD sales tax, Pohanka was upcharging me no less than 82%. Way to go Pohanka Parts Department! I am sure the dealer will respond that somehow I am mistaken and how much they value their customers, I am not and apparently that value is very little.

Great experience buying our new 2024 Hyundai Palisade at - lillian.potter

Great experience buying our new 2024 Hyundai Palisade at Preston Hyundai. Quick, straightforward negotiation, transparent pricing, knowledgeable sales staff, incredibly organized finance manager, quick process. The whole thing took 24 hours from us contacting them about the vehicle to driving off the lot. Could not be happier, would definitely recommend to anyone.

Please check your warranty package if you purchased a new - angry customer

Please check your warranty package if you purchased a new vehicle from Pohanka Hundai be certain that you have the manufacture warranty. I purchased a new vehicle and I had EG Assurance with five warranties I didnt have the manufacturer warranty. And all of the warranties my signature was forged.