20 Maryland Hyundai Dealers

Fantastic experience. - TRACY.DORSEY

Fantastic experience. Miguel (our sales rep) and the entire team supported us through every step

He was awesome. - Emjan13

He was awesome. He was very professional in what he does. He's the best he's the best he's the best.

I was very pleased with my experience purchasing a 2027 - daw2354

I was very pleased with my experience purchasing a 2027 Santa Fe Hybrid Calligraphy from Heritage. My salesperson was Tatyana Redfern, who was excellent, as she efficiently and pleasantly handled her end of the sale. The finance manager, Christian Zinchini, also was excellent, as he did the same. Ben Stark, a Sales Manager, also was extremely nice to deal with early and at the end of the process. No one pushed me to get anything I didn't want, and each was honest about relevant facts. I had done my research ahead of time, concerning the reasonable range of prices for the Santa Fe and my two trade-ins (i.e., True Car and Edmonds), and the offers were within the reasonable range I expected. In terms of time it took, I arrived at 10:30 a.m. and was able to drive away with my new car by 2:30 p.m. Overall, and without exception, the overall experience was quite nice.

Good experience buying a new vehicle from them. - Ted Y

Good experience buying a new vehicle from them. Would recommend to anyone looking for a new Hyundai

Toby was great. - Jim

Toby was great. Easy, smooth, purchase of a used vehicle. Recommen him for a no hassle purchase

"Nice and clean facility with clear communication, but - Soon

"Nice and clean facility with clear communication, but overpriced service." The facility itself is nice and clean, and the staff provided clear communication throughout the process. However, I am not satisfied with the service pricing. I own another luxury SUV that is more expensive than my Elantra. When I’ve had similar services performed at that brand's dealership, the total was actually less than the estimate Hyundai provided. Because of the high cost, I had to decline some of the recommended services and only proceed with what I wanted to proceed at Hyundai. It makes no sense why servicing an Elantra would be more expensive than a higher-end vehicle. While I am happy with the quality of service provided and will continue to visit for certain needs, I will be taking my car to a different local shop for other required fluid exchange services due to these high costs.

Jay Rad and the dealership are phenomenal! - highmaintenance

Jay Rad and the dealership are phenomenal! Extremely customer service oriented unrivaled by any other.

Great experience. - helginelson

Great experience. Roj worked very hard to get us the car just the way we wanted it.

They met our price requirement and were super nice the - Dbensonjr2

They met our price requirement and were super nice the whole time we were there.

They were great to work with! - gburdette

They were great to work with! I would recommend them to my friends and family.

My car needed a part that was back ordered for an - Steven

My car needed a part that was back ordered for an indefinite amount of time. Sarah did an excellent job keeping me updated on the status of my repair and ensured I had a loaner that could fit my family’s needs. Great customer service!

Byron the salesman I work with was extraordinary. - behayesmac

Byron the salesman I work with was extraordinary. He was relentless in locating me a vehicle that met all of my needs. I originally was looking at a Palisade but he recommended that I also try the Santa Fe which I did and immediately determined that that what I wanted. He went to work on finding me the precise color I wanted. I licking the vehicle he personally went pick it up from another dealership. It’s evident that Byron loves his job and makes every effort to satisfy his customer. He has checked on me every few days to ensure I have no concerns with my new toy. Glenn the finance guy was also exceptional. He walked me through all the paperwork and as a Sana Fe owner himself offered to assist if I needed any assistance in the future.

The people there were super nice and helpful throughout - Christianna Hickey

The people there were super nice and helpful throughout the whole experience, and it was a very streamlined process with no hiccups!

It was a good experience. - hkarithi

It was a good experience.wonderful staff with alot of human. Very nice works. With great ideas and helpful to customers

I purchased a vehicle from Pohanka Hyundai, Capital - hwalker463

I purchased a vehicle from Pohanka Hyundai, Capital Heights on February 14, 2025, and traded in my 2023 Volkswagen ID.4. The bill of sale they issued has incorrect vehicle information — specifically, the wrong VIN was listed, for a car that is currently owned by my husband and not even in my name. The car I traded in is now registered in VA under the VIN number for the car still in our possession. This isn't a minor typo. Errors like this can cause real problems with registration, title transfer, insurance, and taxes. I flagged it with the dealership immediately and have been trying to get it corrected for over a month. Since then: I've called, emailed, and sent items via UPS a number of times with no resolution. They have not communicated with me, and I am being told nothing. No corrected paperwork has been provided. I have since filed complaints with the MD Investigations Unit, the BBB, the MD Attorney General's Office, the VA Board of Appeals, and Pohanka Hyundai National Consumer Affairs. All of these agencies require at least 30 days to respond. In the meantime, we have a car sitting at home with dead tags that we are paying for and cannot drive, and no one at Pohanka Hyundai is taking responsibility for their own error. If you're considering buying from Pohanka Hyundai, check every detail on your bill of sale before you leave the lot — and be prepared to fight for basic follow-through if something's wrong. A dealership that can't get a legal document correct, and won't respond when asked to fix it, is not one I'd trust with a purchase this size. I'll update this review if/when it's resolved, but as of now: proceed with caution.

I strongly recommend documenting EVERYTHING if you choose - Lavielle

I strongly recommend documenting EVERYTHING if you choose to service your vehicle here, which I do not encourage. Take photos and videos of your vehicle before drop-off and after pickup, including the interior, exterior, mileage, and overall condition. My vehicle was damaged while in dealership possession during recall servicing, and what followed was an extremely stressful and prolonged experience involving delays, inconsistent communication, difficulty obtaining transportation assistance, and ongoing concerns regarding the handling of my vehicle while under dealership care. I also experienced additional hardship due to the length of time my vehicle remained unavailable, while I continued making car payments and paying insurance throughout the delay. Thankfully, I documented the condition of both my vehicle and the loaner vehicle carefully, because disputes later arose regarding damage responsibility. At this point, I have escalated the matter through Hyundai Consumer Affairs and am continuing to document everything thoroughly. I encourage anyone servicing their vehicle here to protect themselves by maintaining detailed records, photos, videos, and written communication throughout the process. Be sure that you’re talking to the general manager if you have to go that far. They will also say that they are letting you talk to a general manager, but they will give you a total different person. The general manager listed publicly and I confirmed that management was dishonest during the process.

If I could give zero stars, I would. - cjohn3131

If I could give zero stars, I would. We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones’ Hyundai after the engine suddenly seized due to metal shavings in the oil pan—a known issue that led to a Hyundai recall. We maintained the vehicle exactly per the manufacturer’s specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost—the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones’ Hyundai repeatedly referred to the replacement vehicle as a “loaner.” At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer’s expense). Referring to a rental as a “loaner” is not a misunderstanding—it is misrepresentation. We trusted Hyundai and Jones’ Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a “loaner” vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we’ve ever had. A recall exists to protect consumers—not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to Jones again for anything, and we will warn others accordingly.

Great experience buying our new 2024 Hyundai Palisade at - lillian.potter

Great experience buying our new 2024 Hyundai Palisade at Preston Hyundai. Quick, straightforward negotiation, transparent pricing, knowledgeable sales staff, incredibly organized finance manager, quick process. The whole thing took 24 hours from us contacting them about the vehicle to driving off the lot. Could not be happier, would definitely recommend to anyone.

Please check your warranty package if you purchased a new - angry customer

Please check your warranty package if you purchased a new vehicle from Pohanka Hundai be certain that you have the manufacture warranty. I purchased a new vehicle and I had EG Assurance with five warranties I didnt have the manufacturer warranty. And all of the warranties my signature was forged.