860 Massachusetts Used Car Dealers

Very straight forward process with no hassle. - Fccarmo

Very straight forward process with no hassle. I personally recommend Jaffarian. That’s my second car that i buy with them

Prompt professional and on time . - heidibrassett

Prompt professional and on time . They offered other service options . Explained services needed for that visit

Great customer service experience. - Kevin2006

Great customer service experience. Everything was done on time. I asked them to fix an additional item that wasn’t part of what I booked and they took care of it no problem.

Raia is just a fabulous person to work with. - Martha

Raia is just a fabulous person to work with. She knew who I was and gave me the info I needed. Her service, knowledge and personality are an asset to your service department for Volvo. They did a good job. Thank you.

Bought my first car with James and couldn’t have had a - kenzie19ashtyn

Bought my first car with James and couldn’t have had a more positive and fun experience!!

Efficient purchasing process. - irmusic02125

Efficient purchasing process. Helpful staff and nice facility. Very happy with the vehicle we selected and the price we paid.

The team was great and very communicative. - BETHCONN_2001

The team was great and very communicative. This is my go to place for servicing my Atlas.

The problem was diagnosed quickly,the appointment was - davidgaleucia

The problem was diagnosed quickly,the appointment was made conveniently. The repair was made in under an hour and covered by warranty.

My girlfriend and I visited this dealership store and we - Solomon

My girlfriend and I visited this dealership store and we had the best experience. We were helped from the start to the end. Junior, the customer representative was a champion in closing this deal. He was very thoughtful, respectful and had good customer experience. I would definitely recommend this store to anyone. Thanks Junior for your good and effective client relationship.

Super Happy! - Nnhaywood86

Super Happy! I got the car I wanted! Dan and James were amazing to work with! I recommend this dealership!

The service department at Autofair Toyota in Tewksbury is - Cab12

The service department at Autofair Toyota in Tewksbury is the best. Complete information for decision making provided. Not pressured by upsell, just accurate information to allow customer to make necessary service decisions. I was assisted by Aurelio this time--superb communication!!

Poor customer service resolution for price misquoted over - Dmitriy

Poor customer service resolution for price misquoted over the phone. General Manager doesn't value customer feedback and is ready to lose customer over $250 issue.

I always have a good experience at the Mercedes Benz of - sherry.nakyanzi

I always have a good experience at the Mercedes Benz of Burlington with TJ, He is always great and very passionate about what He does yet so professional but my recent visit I met with TJ and told him about what I needed to be done, he called on Alan Doumanian to help me but I believe Alan is the best asset Mercedes Benz of Burlington has had as a staff, very polite yet so professional, empathetic and understanding, with the best problem solving skills, He executed my concern in a responsively in very timely manner, He offered 5 star customer care service to me and He did it with so much ease but to perfection. He brought the Tiffany customer care service to me as He out did himself. I could not be any happier with Alan and the whole group in general. The Nice lady at the coffee bar (didn't get her name) is Awesome too, great team over there. Much Appreciated

Worked with Kenny for our New vehicle purchase. - RR

Worked with Kenny for our New vehicle purchase. I highly recommend seeing him for your next Hyundai ,went above and beyond to get everything done! The Rest of the team there was equally great. But Kenny was the best!

I worked with Bob McGrath for over a month in deciding on - Big Decision

I worked with Bob McGrath for over a month in deciding on the purchase of my new car. I loved the Honda CR-V, but when I found out it did not have a spare tire, I decided on another car. He could not have been more gracious to me. During the process, he educated me about trade-in values and how to research what my car was worth online. He always told me that "I should have the car that I want". Bob was very patient while I worked my way through the car-buying process. I would highly recommend him for his knowledge, skill, and gentlemanly manner of dealing with his customers.

Dealership owes me $500 from rebate and failed to pay. - melitomm

Dealership owes me $500 from rebate and failed to pay.confirming that it was owed.

I bought this car (2014 ford explorer sport) and have had - bmc

I bought this car (2014 ford explorer sport) and have had nothing put problems from day one. Shame on me for not looking it over better. The touch screen didn’t work, however I didn’t even know it was a touch screen until I realized I couldn’t do necessary things without it. So they put in a different/used touchscreen. It worked however I couldn’t control the bass on the radio. It’s way too high for my liking. He promised me another one, every time I called he said it was on its way or would be here at the end of the week. This went on for months. After a while I just gave up. I realized he was just stringing me along. The salesman was great. The kid in charge of service not so much. The car in general is the worst car I’ve ever bought.

I am finally back in a VW after 27 years. - Shannon

I am finally back in a VW after 27 years. I love my new Tiguan! Thank you all for your help and for making the process easier.

Responsive, honest, and helpful throughout the entire - Jbro11111

Responsive, honest, and helpful throughout the entire process. No games when it came to talking about an agreement and no pushiness that you get from other car salesman. Can and Rahim did a very nice job.

They are honest and thorough. - ladydi0724

They are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything.

Best service very professional pleasure to do business - Jks

Best service very professional pleasure to do business with always keeps you informed while your service is being performed

I just bought a 2025 Genesis GV70. - gracefbat

I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted.

Very clean, very polite, the staff is very polite - Shannonwhitefish

Very clean, very polite, the staff is very polite friendly I like it here t

10/10 service. - taijehm919

10/10 service. Alissa helped me out a ton with deciding on a car to buy!

For over five years, since 2018, the Jeep 24 service - Stephen.rivers24

For over five years, since 2018, the Jeep 24 service center has been my unequivocal choice for my vehicle maintenance and repair needs. This enduring relationship is primarily a testament to the consistently outstanding service I have received, largely attributed to one exceptional individual: Laura S. Laura S. is, without exaggeration, an invaluable asset to your team. Her approach to customer service is marked by an extraordinary level of transparency and integrity. She consistently provides upfront and honest assessments, clearly explaining the necessary work and its implications without ever resorting to ambiguity or pressure. This candid communication fosters a deep sense of trust, ensuring I am always well-informed and confident in the decisions made regarding my vehicle. Her dedication to customer satisfaction and service excellence is truly remarkable. Laura diligently works to ensure that all tasks, from the simplest routine check-up to more intricate, larger-scale repairs. Furthermore, she consistently strives to secure the most competitive and fair pricing available, demonstrating a genuine commitment to providing excellent value without ever compromising on quality. Stephen R.

Our Salesman was Aaron Maldonado. - Kristin

Our Salesman was Aaron Maldonado. He provided excellent customer. He was very down to earth and welcoming. I would deal with him again and again. Very knowledgeable of the cars features.

Unethical and deceptive. - Anthony C

Unethical and deceptive. Purchased a luxury vehicle that was advertised as fully loaded and premium. However upon learning the features in particular The rear entertainment package, a $1,999 upgrade in the vehicle were not working and couple days after purchase I was told by Spiro, that it does not fall under the lemon laws as a security function and I should have purchased the warranty. They repair would be at my cost days after the purchase. What a joke Spiro, way to stand by your product, your word and your advertising. Be wary and you can’t trust what they advertise. Seems as though they don’t fully inspect the used vehicles and will find loops holes to protect their margins rather than be transparent about functionality prior to purchase. If you told me it didn’t work I wouldn’t have bought it.

OMG! - DrivFast4U

OMG!! I have never dealt with a less professional business of any kind in my life. I've bought several dozen cars over the last four decades, and never dealt with any more pathetic than Shelby Motors. I should have known something was wrong when they answer the phone with, "hello". What kind of business makes this amateur faux pas. I asked what was wrong with the car of interest and told it had a dent and a few scratches, but otherwise was in excellent condition. No mention of the badly rusted rocker panels you couldn't see in the pictures. I let them know we would be coming from two hours away and would be there at 9am to look at car. When we got there the lot was blocked with a car across the lot entrance. Some sort of half-assed security system we supposed. When someone showed up to move that vehicle, we pulled in and were then COMPLETELY ignored. We assumed the man who allowed access to the lot was certainly not a sales person. Not the slightest eye contact as he walked by us multiple times. After 20 minutes, we went into the building to inquire if a sales person would be showing up soon. This man who had completely ignored us, was surprisingly sitting behind a sales desk. It only gets worse from here. The car we came to test drive was blocked in by other vehicles even though they knew we were coming. When we finally were able to get it out, the brakes were stuck. After forcing it free gunning the engine, we then discovered the passenger door would not open no matter what was tried to change that. Trying the unlock button on the driver's door produced a disturbing screeching noise and changed nothing. The 'salesman' wanted us to wait while he brought it in his garage for repair. Seriously?? We didn't have time for that. We had said we were coming. We had CASH in hand. We wanted to drive away with it as soon as they could fill out the paperwork. Why wasn't this car checked out and ready to go? It's like these people don't even care if they sell cars. I handed the man back the key and he told us with a bit of attitude to "have a nice day". A half day and half a tank of gas wasted. Shelby Motors should be absolutely avoided !!!!

I found Santos Gomes very easy to work with, and Alex was - Firebird

I found Santos Gomes very easy to work with, and Alex was Excellent in this process.# 1 in my book.

Efficient and convenient and courteous. - jackiearm

Efficient and convenient and courteous. Raymond has been a great contact. Car washes are a pleasant feature after service is done.