862 Massachusetts Used Car Dealers

I had a great experience at Audi Natick. - miller.depina

I had a great experience at Audi Natick. Zachary worked with me to find exactly what I was looking for and gave me a very competitive deal. He took the time to walk me through all the features of the vehicle so I could really understand how to get the most out of it. The entire process was smooth from start to finish, no delays, no surprises, just a straightforward and professional experience. I’ll definitely be working with Zachary again for my next lease. Highly recommend!

Had some issues with the service department but they are - max

Had some issues with the service department but they are amazing in sales. Micheal was great and helped me every step of the way. Definitely made up for my previous experience. If youre buying a car here ask for Micheal!

The service manager is extremely unprofessional. - annmariepeters5

The service manager is extremely unprofessional. The quality of work was poor, and I filed a formal complaint with VW corporate. Yes, that BAD

My girlfriend and I visited this dealership store and we - Solomon

My girlfriend and I visited this dealership store and we had the best experience. We were helped from the start to the end. Junior, the customer representative was a champion in closing this deal. He was very thoughtful, respectful and had good customer experience. I would definitely recommend this store to anyone. Thanks Junior for your good and effective client relationship.

Service seemed to fix my Jeep's suspension issue, however - ct0

Service seemed to fix my Jeep's suspension issue, however they refused to help with the corrosion warranty and offered no solution. I had to contact Jeep Smiles to find a dealer that would help. Additionally, Logan was less than friendly. I'll be purchasing my next Jeep elsewhere. I had considered going to you, but the dealer that is helping with the paint issue has been fantastic so they'll get my business.

I am finally back in a VW after 27 years. - Shannon

I am finally back in a VW after 27 years. I love my new Tiguan! Thank you all for your help and for making the process easier.

Awesome service! - kerrydeveau

Awesome service! Very nice staff did not have to wait very long I like the shuttle service that is offered!

WE RECIEVED EXCELLENT SERVICE FROM MOLLY D. - cindymcaloon1

WE RECIEVED EXCELLENT SERVICE FROM MOLLY D. OUR SERVICE COORDINATOR. SHE WAS VERY HELPFUL AND KNOWLEDGEABLE TO OUR CONCERNS ABOUT OUR PALISADE. WE WILL ALWAYS CONTINUE TO USE MCGOVERN HYUNDAI IN BROCKTON ,MASS. WITH THE EXCELLENT SERVICE WE RECIEVED FROM THE STAFF AND SERVICE COORDINATOR MOLLY D. WE HAD EXCEPTIONAL SERVICE . SINCERELY, CYNTHIA McAloon

Worked with Kenny for our New vehicle purchase. - RR

Worked with Kenny for our New vehicle purchase. I highly recommend seeing him for your next Hyundai ,went above and beyond to get everything done! The Rest of the team there was equally great. But Kenny was the best!

I worked with Bob McGrath for over a month in deciding on - Big Decision

I worked with Bob McGrath for over a month in deciding on the purchase of my new car. I loved the Honda CR-V, but when I found out it did not have a spare tire, I decided on another car. He could not have been more gracious to me. During the process, he educated me about trade-in values and how to research what my car was worth online. He always told me that "I should have the car that I want". Bob was very patient while I worked my way through the car-buying process. I would highly recommend him for his knowledge, skill, and gentlemanly manner of dealing with his customers.

Dealership owes me $500 from rebate and failed to pay. - melitomm

Dealership owes me $500 from rebate and failed to pay.confirming that it was owed.

I bought this car (2014 ford explorer sport) and have had - bmc

I bought this car (2014 ford explorer sport) and have had nothing put problems from day one. Shame on me for not looking it over better. The touch screen didn’t work, however I didn’t even know it was a touch screen until I realized I couldn’t do necessary things without it. So they put in a different/used touchscreen. It worked however I couldn’t control the bass on the radio. It’s way too high for my liking. He promised me another one, every time I called he said it was on its way or would be here at the end of the week. This went on for months. After a while I just gave up. I realized he was just stringing me along. The salesman was great. The kid in charge of service not so much. The car in general is the worst car I’ve ever bought.

Poor customer service resolution for price misquoted over - Dmitriy

Poor customer service resolution for price misquoted over the phone. General Manager doesn't value customer feedback and is ready to lose customer over $250 issue.

Everyone was wonderful. - meehanmail_29

Everyone was wonderful. Joao was wonderful and Jason was extremely helpful. I would recommend Balise to anyone that ask.

Overcharged me nearly $1K on my trade-in. - volvo_buyer

Overcharged me nearly $1K on my trade-in. Mis-led about refunding the overpayment for 5 days. I had to escalate to the GM, who seemed unable to resolve the issue.

My experience with Car Max was generally positive The - Mark

My experience with Car Max was generally positive The buying process was fast and seamless. The staff were friendly and welcoming. The website was also very helpful. I was pleasantly surprised by how much I liked it. Overall I would recommend Car Max.

My experience here was great! - raycej

My experience here was great! I came in from out of state wanting to leave with a car and Derrick was incredibly patient and helpful throughout the process.

I just bought a 2025 Genesis GV70. - gracefbat

I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted.

Very clean, very polite, the staff is very polite - Shannonwhitefish

Very clean, very polite, the staff is very polite friendly I like it here t

Koch Route 2 is one of the best car dealerships I have - amoormann12

Koch Route 2 is one of the best car dealerships I have ever gone to. Garret Bailey knows about every car on the lot and helped us decide whether to buy or lease. He was super friendly and let us take time. They also do all the paperwork for you so it's one stop shopping (anything to not have to go the RMV myself!)

Manny A. - rwrichard13

Manny A. was help[ful. Beware that there is there is a mandatory accessory package.

I recently took my 2020 Jeep Wrangler in for maintenance, - DAVIDN5

I recently took my 2020 Jeep Wrangler in for maintenance, and I can’t say enough good things about the team here. My service adviser, Laura Spinola, is an absolute rockstar! She is an amazing service writer—professional, communicative, and truly dedicated to making sure her customers are taken care of. The mechanics behind the scenes are equally wonderful. It’s clear they take pride in their work and do their best to keep my Jeep running perfectly. For this visit, I had an oil change and tire rotation; I was incredibly impressed to be in and out in just about an hour. While I waited, the experience was great: • Cleanliness: The waiting area was spotless and very well-maintained. • Comfort: The seating was comfortable, making the short wait feel like no time at all. • Efficiency: From check-in to check-out, the process was seamless. If you’re looking for a service department that values your time and treats your vehicle with care, go see Laura. I’ll definitely be back!

Our Salesman was Aaron Maldonado. - Kristin

Our Salesman was Aaron Maldonado. He provided excellent customer. He was very down to earth and welcoming. I would deal with him again and again. Very knowledgeable of the cars features.

At the time of purchase on March 20, I was told—and it - chefs.andrade

At the time of purchase on March 20, I was told—and it was put in writing—that several issues would be addressed prior to delivery, including the tires and warning lights. I picked up the vehicle on April 1. On April 6th, an independent mechanic found several issues that had not been addressed, including concerns with the O2 sensors, exhaust system, error codes, and worn tires. That evening while driving on the highway with my kids in the car multiple warning lights came on and the car began shaking while driving. We had to arrange towing back to the dealership at our own expense. While they did perform some repairs (including replacing the O2 sensors (these are brand new!), a follow-up inspection still showed that the exhaust will likely need replacement, the radiator was not actually new, and the Run-Flat tires had been repaired rather than replaced. Overall, the vehicle was not delivered in the condition promised, and we spent significant time arranging transportation and following up. I would strongly recommend having any vehicle independently inspected before purchase. Based on this experience, I would proceed with caution.

Efficient and convenient and courteous. - jackiearm

Efficient and convenient and courteous. Raymond has been a great contact. Car washes are a pleasant feature after service is done.

We bought a new car with cash one month ago. - Nancy.dudek

We bought a new car with cash one month ago. After SEVERAL calls to the dealership we had no call back or explanation regarding getting the title. Mariela was the ONLY CONTACT who responded! I won’t do business with this dealership again! Just to be clear, this is a NEW dealership in Manchester owned by Bertera. Bertera Nissa in Manchester was MIA once the check cleared.

Dont buy the over priced extended warranty and honestly - Alan.beatty68

Dont buy the over priced extended warranty and honestly don’t buy from them at all. Checked to see if they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn’t overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it’s been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it’s running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You’ve been warned.

I just purchased a ,2022 Hyundai Elantra from Mark - mcatleton61

I just purchased a ,2022 Hyundai Elantra from Mark Pereira. Mark was a great help throughout the process answered all my questions and after the purchase was completed (days later) he help set me up with Blue Link.

Awesome dealership from start to finish. - rjjulian

Awesome dealership from start to finish. Incredibly personal staff throughout the organization. Our sales rep Noah truly has great knowledge, personal skills, efficiency, and stays one step ahead to make the process seamless. Can’t say enough good things about Noah and the entire staff over at Lawless. Not a hard sell by any means which I certainly appreciate. I purchased a 2022 Jeep Wagoneer for my wife and she absolutely loves it. Highly recommend Noah and the entire buying experience at Lawless.

Wonderful purchase! - Michelle

Wonderful purchase!! Friendly staff!! Makes you feel very welcome! Go above and beyond to help you out! I would definitely recommend this dealership. Thank you again for all your help today